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I keep getting pop-up adds on my computer


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21 replies to this topic

#1 momma2six

momma2six

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Posted 11 April 2013 - 05:29 AM

Please help.  I keep getting pop-up adds on my computer.  Then just last night I acidentally clicked on a strange site that I now think was sp@m via my blog, and I am worried it might have attached itself to the blog.  When I shut down last night and started up this am,  it took forever due to configurations.  I don't notice any signs yet, just a really slow computer.  The adds are very annoying! 

Thank you so much for any help you can give.


Edited by hamluis, 11 April 2013 - 09:08 AM.
Moved from Win 7 to Am I Infected - Hamluis.


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#2 Broni

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Posted 11 April 2013 - 01:01 PM

Welcome aboard p22002758.gif

 

p22002970.gif Download Security Check from here or here and save it to your Desktop.

  • Double-click SecurityCheck.exe
  • Follow the onscreen instructions inside of the black box.
  • A Notepad document should open automatically called checkup.txt; please post the contents of that document.

NOTE 1. If one of your security applications (e.g., third-party firewall) requests permission to allow DIG.EXE access the Internet, allow it to do so.
NOTE 2 SecurityCheck may produce some false warning(s), so leave the results reading to me.

p22002970.gif Please download Farbar Service Scanner (FSS) and run it on the computer with the issue.
  • Make sure the following options are checked:
    • Internet Services
    • Windows Firewall
    • System Restore
    • Security Center/Action Center
    • Windows Update
    • Windows Defender
  • Press "Scan".
  • It will create a log (FSS.txt) in the same directory the tool is run.
  • Please copy and paste the log to your reply.


p22002970.gif Please download MiniToolBox and run it.

Checkmark following boxes:
  • Report IE Proxy Settings
  • Report FF Proxy Settings
  • List content of Hosts
  • List IP configuration
  • List Winsock Entries
  • List last 10 Event Viewer log
  • List Installed Programs
  • List Devices (do NOT change any settings here)
  • List Users, Partitions and Memory size

Click Go and post the result.

p22002970.gif Download Malwarebytes' Anti-Malware (aka MBAM): https://www.bleepingcomputer.com/download/malwarebytes-anti-malware/ to your desktop.

* Double-click mbam-setup.exe and follow the prompts to install the program.
* At the end, be sure a checkmark is placed next to Update Malwarebytes' Anti-Malware and Launch Malwarebytes' Anti-Malware, then click Finish.
* If an update is found, it will download and install the latest version.
* Once the program has loaded, select Perform quick scan, then click Scan.
* When the scan is complete, click OK, then Show Results to view the results.
* Be sure that everything is checked, and click Remove Selected.
* When completed, a log will open in Notepad.
* Post the log back here.

Be sure to restart the computer.

The log can also be found here:
C:\Documents and Settings\Username\Application Data\Malwarebytes\Malwarebytes' Anti-Malware\Logs\log-date.txt
Or at C:\Program Files\Malwarebytes' Anti-Malware\Logs\log-date.txt

p22002970.gifDownload Malwarebytes Anti-Rootkit from HERE
  • Unzip downloaded file.
  • Open the folder where the contents were unzipped and run mbar.exe
  • Follow the instructions in the wizard to update and allow the program to scan your computer for threats.
  • DO NOT click on the Cleanup button. Simply exit the program.
  • When done, please post the two logs produced they will be in the MBAR folder..... mbar-log-xxxxx.txt and system-log.txt


p22002970.gif NOTE. Make sure all logs are pasted not attached.


My Website

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My help doesn't cost a penny, but if you'd like to consider a donation, click p22001735.gif


 


#3 momma2six

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Posted 11 April 2013 - 02:31 PM

Thank you so much for your willingness to help me.

 

Here is the info from the security check:

 

Results of screen317's Security Check version 0.99.62  
 Windows 7 Service Pack 1 x64 (UAC is enabled)  
 Internet Explorer 8 Out of date!
``````````````Antivirus/Firewall Check:``````````````
 Windows Firewall Enabled!  
Norton 360 Premier Edition   
 WMI entry may not exist for antivirus; attempting automatic update.
`````````Anti-malware/Other Utilities Check:`````````
 Java™ 6 Update 29  
 Java 7 Update 6  
 Java version out of Date!
 Adobe Flash Player 11.6.602.180  
 Adobe Reader 9  
 Adobe Reader XI  
 Mozilla Firefox (20.0)
 Google Chrome 26.0.1410.43  
 Google Chrome 26.0.1410.64  
````````Process Check: objlist.exe by Laurent````````  
 Norton ccSvcHst.exe
`````````````````System Health check`````````````````
 Total Fragmentation on Drive C: 0%
````````````````````End of Log``````````````````````

 

Here is the info from the Farbar scan:

 

Farbar Service Scanner Version: 03-03-2013
Ran by Jennie (administrator) on 11-04-2013 at 14:36:29
Running from "C:\Users\Jennie\Downloads"
Windows 7 Home Premium Service Pack 1 (X64)
Boot Mode: Normal
****************************************************************

Internet Services:
============

Connection Status:
==============
Localhost is accessible.
LAN connected.
Google IP is accessible.
Google.com is accessible.
Attempt to access Yahoo IP returned error. Yahoo IP is offline
Yahoo.com is accessible.


Windows Firewall:
=============

Firewall Disabled Policy:
==================


System Restore:
============

System Restore Disabled Policy:
========================


Action Center:
============

Windows Update:
============

Windows Autoupdate Disabled Policy:
============================


Windows Defender:
==============
WinDefend Service is not running. Checking service configuration:
The start type of WinDefend service is set to Demand. The default start type is Auto.
The ImagePath of WinDefend service is OK.
The ServiceDll of WinDefend service is OK.


Windows Defender Disabled Policy:
==========================
[HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows Defender]
"DisableAntiSpyware"=DWORD:1


Other Services:
==============


File Check:
========
C:\Windows\System32\nsisvc.dll => MD5 is legit
C:\Windows\System32\drivers\nsiproxy.sys => MD5 is legit
C:\Windows\System32\dhcpcore.dll => MD5 is legit
C:\Windows\System32\drivers\afd.sys => MD5 is legit
C:\Windows\System32\drivers\tdx.sys => MD5 is legit
C:\Windows\System32\Drivers\tcpip.sys => MD5 is legit
C:\Windows\System32\dnsrslvr.dll => MD5 is legit
C:\Windows\System32\mpssvc.dll => MD5 is legit
C:\Windows\System32\bfe.dll => MD5 is legit
C:\Windows\System32\drivers\mpsdrv.sys => MD5 is legit
C:\Windows\System32\SDRSVC.dll => MD5 is legit
C:\Windows\System32\vssvc.exe => MD5 is legit
C:\Windows\System32\wscsvc.dll => MD5 is legit
C:\Windows\System32\wbem\WMIsvc.dll => MD5 is legit
C:\Windows\System32\wuaueng.dll => MD5 is legit
C:\Windows\System32\qmgr.dll => MD5 is legit
C:\Windows\System32\es.dll => MD5 is legit
C:\Windows\System32\cryptsvc.dll => MD5 is legit
C:\Program Files\Windows Defender\MpSvc.dll => MD5 is legit
C:\Windows\System32\svchost.exe => MD5 is legit
C:\Windows\System32\rpcss.dll => MD5 is legit


**** End of log ****

 


Info from MiniToolBox:

 

MiniToolBox by Farbar  Version:05-03-2013
Ran by Jennie (administrator) on 11-04-2013 at 14:38:57
Running from "C:\Users\Jennie\Downloads"
Windows 7 Home Premium Service Pack 1 (X64)
Boot Mode: Normal
***************************************************************************

========================= IE Proxy Settings: ==============================

Proxy is not enabled.
No Proxy Server is set.

========================= FF Proxy Settings: ==============================

========================= Hosts content: =================================



========================= IP Configuration: ================================

Dell Wireless 1397 WLAN Mini-Card = Wireless Network Connection (Connected)
Marvell Yukon 88E8040 PCI-E Fast Ethernet Controller = Local Area Connection (Media disconnected)
Microsoft Virtual WiFi Miniport Adapter = Wireless Network Connection 2 (Media disconnected)


# ----------------------------------
# IPv4 Configuration
# ----------------------------------
pushd interface ipv4

reset
set global icmpredirects=enabled
add route prefix=169.254.0.0/16 interface="iftype0_0" nexthop=192.168.1.100 metric=1 publish=Yes


popd
# End of IPv4 configuration



Windows IP Configuration

   Host Name . . . . . . . . . . . . : Warner
   Primary Dns Suffix  . . . . . . . :
   Node Type . . . . . . . . . . . . : Hybrid
   IP Routing Enabled. . . . . . . . : No
   WINS Proxy Enabled. . . . . . . . : No

Wireless LAN adapter Wireless Network Connection 2:

   Media State . . . . . . . . . . . : Media disconnected
   Connection-specific DNS Suffix  . :
   Description . . . . . . . . . . . : Microsoft Virtual WiFi Miniport Adapter
   Physical Address. . . . . . . . . : 70-1A-04-80-C8-1C
   DHCP Enabled. . . . . . . . . . . : Yes
   Autoconfiguration Enabled . . . . : Yes

Wireless LAN adapter Wireless Network Connection:

   Connection-specific DNS Suffix  . :
   Description . . . . . . . . . . . : Dell Wireless 1397 WLAN Mini-Card
   Physical Address. . . . . . . . . : 70-1A-04-80-C8-1C
   DHCP Enabled. . . . . . . . . . . : Yes
   Autoconfiguration Enabled . . . . : Yes
   Link-local IPv6 Address . . . . . : fe80::b04f:95ec:c5ea:8e4d%11(Preferred)
   IPv4 Address. . . . . . . . . . . : 192.168.1.2(Preferred)
   Subnet Mask . . . . . . . . . . . : 255.255.255.0
   Lease Obtained. . . . . . . . . . : Thursday, April 11, 2013 5:46:25 AM
   Lease Expires . . . . . . . . . . : Friday, April 12, 2013 5:46:29 AM
   Default Gateway . . . . . . . . . : 192.168.1.1
   DHCP Server . . . . . . . . . . . : 192.168.1.1
   DHCPv6 IAID . . . . . . . . . . . : 225450500
   DHCPv6 Client DUID. . . . . . . . : 00-01-00-01-12-97-30-1B-00-25-64-72-97-A3
   DNS Servers . . . . . . . . . . . : 192.168.1.1
   NetBIOS over Tcpip. . . . . . . . : Enabled

Ethernet adapter Local Area Connection:

   Media State . . . . . . . . . . . : Media disconnected
   Connection-specific DNS Suffix  . :
   Description . . . . . . . . . . . : Marvell Yukon 88E8040 PCI-E Fast Ethernet Controller
   Physical Address. . . . . . . . . : 00-25-64-72-97-A3
   DHCP Enabled. . . . . . . . . . . : Yes
   Autoconfiguration Enabled . . . . : Yes

Tunnel adapter isatap.{5FC8584C-B11C-47F4-9472-D8522CA167AF}:

   Media State . . . . . . . . . . . : Media disconnected
   Connection-specific DNS Suffix  . :
   Description . . . . . . . . . . . : Microsoft ISATAP Adapter
   Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
   DHCP Enabled. . . . . . . . . . . : No
   Autoconfiguration Enabled . . . . : Yes

Tunnel adapter Teredo Tunneling Pseudo-Interface:

   Connection-specific DNS Suffix  . :
   Description . . . . . . . . . . . : Teredo Tunneling Pseudo-Interface
   Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
   DHCP Enabled. . . . . . . . . . . : No
   Autoconfiguration Enabled . . . . : Yes
   IPv6 Address. . . . . . . . . . . : 2001:0:9d38:6ab8:24d3:28ca:5199:c832(Preferred)
   Link-local IPv6 Address . . . . . : fe80::24d3:28ca:5199:c832%12(Preferred)
   Default Gateway . . . . . . . . . : ::
   NetBIOS over Tcpip. . . . . . . . : Disabled

Tunnel adapter isatap.{79E0B152-9790-4DBB-8AAD-38C96DDED8E7}:

   Media State . . . . . . . . . . . : Media disconnected
   Connection-specific DNS Suffix  . :
   Description . . . . . . . . . . . : Microsoft ISATAP Adapter #4
   Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
   DHCP Enabled. . . . . . . . . . . : No
   Autoconfiguration Enabled . . . . : Yes
Server:  UnKnown
Address:  192.168.1.1

Name:    google.com
Addresses:  2607:f8b0:4009:801::1000
      74.125.225.68
      74.125.225.69
      74.125.225.70
      74.125.225.71
      74.125.225.72
      74.125.225.73
      74.125.225.78
      74.125.225.64
      74.125.225.65
      74.125.225.66
      74.125.225.67


Pinging google.com [74.125.225.132] with 32 bytes of data:
Reply from 74.125.225.132: bytes=32 time=23ms TTL=54
Reply from 74.125.225.132: bytes=32 time=22ms TTL=54

Ping statistics for 74.125.225.132:
    Packets: Sent = 2, Received = 2, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
    Minimum = 22ms, Maximum = 23ms, Average = 22ms
Server:  UnKnown
Address:  192.168.1.1

Name:    yahoo.com
Addresses:  98.138.253.109
      98.139.183.24
      206.190.36.45


Pinging yahoo.com [98.138.253.109] with 32 bytes of data:
Reply from 98.138.253.109: bytes=32 time=683ms TTL=49
Reply from 98.138.253.109: bytes=32 time=603ms TTL=49

Ping statistics for 98.138.253.109:
    Packets: Sent = 2, Received = 2, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
    Minimum = 603ms, Maximum = 683ms, Average = 643ms

Pinging 127.0.0.1 with 32 bytes of data:
Reply from 127.0.0.1: bytes=32 time<1ms TTL=128
Reply from 127.0.0.1: bytes=32 time<1ms TTL=128

Ping statistics for 127.0.0.1:
    Packets: Sent = 2, Received = 2, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
    Minimum = 0ms, Maximum = 0ms, Average = 0ms
===========================================================================
Interface List
 13...70 1a 04 80 c8 1c ......Microsoft Virtual WiFi Miniport Adapter
 11...70 1a 04 80 c8 1c ......Dell Wireless 1397 WLAN Mini-Card
 10...00 25 64 72 97 a3 ......Marvell Yukon 88E8040 PCI-E Fast Ethernet Controller
  1...........................Software Loopback Interface 1
 17...00 00 00 00 00 00 00 e0 Microsoft ISATAP Adapter
 12...00 00 00 00 00 00 00 e0 Teredo Tunneling Pseudo-Interface
 16...00 00 00 00 00 00 00 e0 Microsoft ISATAP Adapter #4
===========================================================================

IPv4 Route Table
===========================================================================
Active Routes:
Network Destination        Netmask          Gateway       Interface  Metric
          0.0.0.0          0.0.0.0      192.168.1.1      192.168.1.2     25
        127.0.0.0        255.0.0.0         On-link         127.0.0.1    306
        127.0.0.1  255.255.255.255         On-link         127.0.0.1    306
  127.255.255.255  255.255.255.255         On-link         127.0.0.1    306
      169.254.0.0      255.255.0.0    192.168.1.100      192.168.1.2     26
      192.168.1.0    255.255.255.0         On-link       192.168.1.2    281
      192.168.1.2  255.255.255.255         On-link       192.168.1.2    281
    192.168.1.255  255.255.255.255         On-link       192.168.1.2    281
        224.0.0.0        240.0.0.0         On-link         127.0.0.1    306
        224.0.0.0        240.0.0.0         On-link       192.168.1.2    281
  255.255.255.255  255.255.255.255         On-link         127.0.0.1    306
  255.255.255.255  255.255.255.255         On-link       192.168.1.2    281
===========================================================================
Persistent Routes:
  Network Address          Netmask  Gateway Address  Metric
      169.254.0.0      255.255.0.0    192.168.1.100       1
===========================================================================

IPv6 Route Table
===========================================================================
Active Routes:
 If Metric Network Destination      Gateway
 12     58 ::/0                     On-link
  1    306 ::1/128                  On-link
 12     58 2001::/32                On-link
 12    306 2001:0:9d38:6ab8:24d3:28ca:5199:c832/128
                                    On-link
 11    281 fe80::/64                On-link
 12    306 fe80::/64                On-link
 12    306 fe80::24d3:28ca:5199:c832/128
                                    On-link
 11    281 fe80::b04f:95ec:c5ea:8e4d/128
                                    On-link
  1    306 ff00::/8                 On-link
 12    306 ff00::/8                 On-link
 11    281 ff00::/8                 On-link
===========================================================================
Persistent Routes:
  None
========================= Winsock entries =====================================

Catalog5 01 C:\Windows\SysWOW64\NLAapi.dll [52224] (Microsoft Corporation)
Catalog5 02 C:\Windows\SysWOW64\napinsp.dll [52224] (Microsoft Corporation)
Catalog5 03 C:\Windows\SysWOW64\pnrpnsp.dll [65024] (Microsoft Corporation)
Catalog5 04 C:\Windows\SysWOW64\pnrpnsp.dll [65024] (Microsoft Corporation)
Catalog5 05 C:\Program Files (x86)\Common Files\Microsoft Shared\Windows Live\WLIDNSP.DLL [145280] (Microsoft Corp.)
Catalog5 06 C:\Program Files (x86)\Common Files\Microsoft Shared\Windows Live\WLIDNSP.DLL [145280] (Microsoft Corp.)
Catalog5 07 C:\Windows\SysWOW64\mswsock.dll [232448] (Microsoft Corporation)
Catalog5 08 C:\Windows\SysWOW64\winrnr.dll [20992] (Microsoft Corporation)
Catalog9 01 C:\Windows\SysWOW64\mswsock.dll [232448] (Microsoft Corporation)
Catalog9 02 C:\Windows\SysWOW64\mswsock.dll [232448] (Microsoft Corporation)
Catalog9 03 C:\Windows\SysWOW64\mswsock.dll [232448] (Microsoft Corporation)
Catalog9 04 C:\Windows\SysWOW64\mswsock.dll [232448] (Microsoft Corporation)
Catalog9 05 C:\Windows\SysWOW64\mswsock.dll [232448] (Microsoft Corporation)
Catalog9 06 C:\Windows\SysWOW64\mswsock.dll [232448] (Microsoft Corporation)
Catalog9 07 C:\Windows\SysWOW64\mswsock.dll [232448] (Microsoft Corporation)
Catalog9 08 C:\Windows\SysWOW64\mswsock.dll [232448] (Microsoft Corporation)
Catalog9 09 C:\Windows\SysWOW64\mswsock.dll [232448] (Microsoft Corporation)
Catalog9 10 C:\Windows\SysWOW64\mswsock.dll [232448] (Microsoft Corporation)
x64-Catalog5 01 C:\Windows\System32\NLAapi.dll [70656] (Microsoft Corporation)
x64-Catalog5 02 C:\Windows\System32\napinsp.dll [68096] (Microsoft Corporation)
x64-Catalog5 03 C:\Windows\System32\pnrpnsp.dll [86016] (Microsoft Corporation)
x64-Catalog5 04 C:\Windows\System32\pnrpnsp.dll [86016] (Microsoft Corporation)
x64-Catalog5 05 C:\Program Files\Common Files\Microsoft Shared\Windows Live\WLIDNSP.DLL [171392] (Microsoft Corp.)
x64-Catalog5 06 C:\Program Files\Common Files\Microsoft Shared\Windows Live\WLIDNSP.DLL [171392] (Microsoft Corp.)
x64-Catalog5 07 C:\Windows\System32\mswsock.dll [326144] (Microsoft Corporation)
x64-Catalog5 08 C:\Windows\System32\winrnr.dll [28672] (Microsoft Corporation)
x64-Catalog9 01 C:\Windows\System32\mswsock.dll [326144] (Microsoft Corporation)
x64-Catalog9 02 C:\Windows\System32\mswsock.dll [326144] (Microsoft Corporation)
x64-Catalog9 03 C:\Windows\System32\mswsock.dll [326144] (Microsoft Corporation)
x64-Catalog9 04 C:\Windows\System32\mswsock.dll [326144] (Microsoft Corporation)
x64-Catalog9 05 C:\Windows\System32\mswsock.dll [326144] (Microsoft Corporation)
x64-Catalog9 06 C:\Windows\System32\mswsock.dll [326144] (Microsoft Corporation)
x64-Catalog9 07 C:\Windows\System32\mswsock.dll [326144] (Microsoft Corporation)
x64-Catalog9 08 C:\Windows\System32\mswsock.dll [326144] (Microsoft Corporation)
x64-Catalog9 09 C:\Windows\System32\mswsock.dll [326144] (Microsoft Corporation)
x64-Catalog9 10 C:\Windows\System32\mswsock.dll [326144] (Microsoft Corporation)

========================= Event log errors: ===============================

Application errors:
==================
Error: (04/09/2013 04:31:40 PM) (Source: Application Hang) (User: )
Description: The program wmplayer.exe version 12.0.7601.17514 stopped interacting with Windows and was closed. To see if more information about the problem is available, check the problem history in the Action Center control panel.

Process ID: 14e0

Start Time: 01ce3560bda432e6

Termination Time: 82

Application Path: C:\Program Files (x86)\Windows Media Player\wmplayer.exe

Report Id: 799d01d9-a154-11e2-b944-0025647297a3

Error: (04/09/2013 03:48:33 PM) (Source: Application Hang) (User: )
Description: The program firefox.exe version 20.0.0.4833 stopped interacting with Windows and was closed. To see if more information about the problem is available, check the problem history in the Action Center control panel.

Process ID: 1898

Start Time: 01ce355aae1b1cdf

Termination Time: 50

Application Path: C:\Program Files (x86)\Mozilla Firefox\firefox.exe

Report Id: 71ae5b52-a14e-11e2-b944-0025647297a3

Error: (04/08/2013 10:19:47 PM) (Source: Application Hang) (User: )
Description: The program LeapFrogConnect.exe version 4.2.9.0 stopped interacting with Windows and was closed. To see if more information about the problem is available, check the problem history in the Action Center control panel.

Process ID: 1b60

Start Time: 01ce34c1fb9f1e15

Termination Time: 20

Application Path: C:\Program Files (x86)\LeapFrog\LeapFrog Connect\LeapFrogConnect.exe

Report Id: eea9e26a-a0bb-11e2-bec8-0025647297a3

Error: (04/08/2013 09:31:25 PM) (Source: Application Hang) (User: )
Description: The program LeapFrogConnect.exe version 4.2.9.0 stopped interacting with Windows and was closed. To see if more information about the problem is available, check the problem history in the Action Center control panel.

Process ID: 188c

Start Time: 01ce34c1c08dc3b5

Termination Time: 30

Application Path: C:\Program Files (x86)\LeapFrog\LeapFrog Connect\LeapFrogConnect.exe

Report Id: 1fbb3780-a0b5-11e2-bec8-0025647297a3

Error: (04/08/2013 09:29:55 PM) (Source: Application Hang) (User: )
Description: The program LeapFrogConnect.exe version 4.2.9.0 stopped interacting with Windows and was closed. To see if more information about the problem is available, check the problem history in the Action Center control panel.

Process ID: 1610

Start Time: 01ce34c192733782

Termination Time: 56

Application Path: C:\Program Files (x86)\LeapFrog\LeapFrog Connect\LeapFrogConnect.exe

Report Id: f9c157bd-a0b4-11e2-bec8-0025647297a3

Error: (04/08/2013 09:28:25 PM) (Source: Application Hang) (User: )
Description: The program LeapFrogConnect.exe version 4.2.9.0 stopped interacting with Windows and was closed. To see if more information about the problem is available, check the problem history in the Action Center control panel.

Process ID: 914

Start Time: 01ce34c15fbba423

Termination Time: 49

Application Path: C:\Program Files (x86)\LeapFrog\LeapFrog Connect\LeapFrogConnect.exe

Report Id: c3e50419-a0b4-11e2-bec8-0025647297a3

Error: (04/08/2013 09:27:14 PM) (Source: Application Hang) (User: )
Description: The program LeapFrogConnect.exe version 4.2.9.0 stopped interacting with Windows and was closed. To see if more information about the problem is available, check the problem history in the Action Center control panel.

Process ID: 1044

Start Time: 01ce34c095b34611

Termination Time: 30

Application Path: C:\Program Files (x86)\LeapFrog\LeapFrog Connect\LeapFrogConnect.exe

Report Id: 9988b9cf-a0b4-11e2-bec8-0025647297a3

Error: (04/08/2013 09:27:02 PM) (Source: Application Hang) (User: )
Description: The program SndVol.exe version 6.1.7601.17514 stopped interacting with Windows and was closed. To see if more information about the problem is available, check the problem history in the Action Center control panel.

Process ID: f90

Start Time: 01ce34c135cf4300

Termination Time: 8

Application Path: C:\Windows\system32\SndVol.exe

Report Id: 91e5c42e-a0b4-11e2-bec8-0025647297a3

Error: (04/08/2013 09:23:27 PM) (Source: LeapFrog Connect Device Service) (User: )
Description: RestartDevice: Failed to restart drive USBSTOR\Disk&Ven_LeapFrog&Prod_Didj&Rev_0318\6&dab7567&0&00000E0300CF1B94_&0

Error: (04/06/2013 09:59:19 PM) (Source: Application Error) (User: )
Description: Faulting application name: firefox.exe, version: 20.0.0.4833, time stamp: 0x5152542c
Faulting module name: xul.dll, version: 20.0.0.4833, time stamp: 0x51525346
Exception code: 0xc0000005
Fault offset: 0x000973d8
Faulting process id: 0x6b0
Faulting application start time: 0xfirefox.exe0
Faulting application path: firefox.exe1
Faulting module path: firefox.exe2
Report Id: firefox.exe3


System errors:
=============
Error: (04/11/2013 05:47:59 AM) (Source: DCOM) (User: NT AUTHORITY)
Description: application-specificLocalLaunch{C97FCC79-E628-407D-AE68-A06AD6D8B4D1}{344ED43D-D086-4961-86A6-1106F4ACAD9B}NT AUTHORITYSYSTEMS-1-5-18LocalHost (Using LRPC)

Error: (04/10/2013 09:08:52 PM) (Source: Service Control Manager) (User: )
Description: A timeout (30000 milliseconds) was reached while waiting for a transaction response from the SftService service.

Error: (04/10/2013 06:06:07 AM) (Source: DCOM) (User: NT AUTHORITY)
Description: application-specificLocalLaunch{C97FCC79-E628-407D-AE68-A06AD6D8B4D1}{344ED43D-D086-4961-86A6-1106F4ACAD9B}NT AUTHORITYSYSTEMS-1-5-18LocalHost (Using LRPC)

Error: (04/09/2013 06:18:45 AM) (Source: DCOM) (User: NT AUTHORITY)
Description: application-specificLocalLaunch{C97FCC79-E628-407D-AE68-A06AD6D8B4D1}{344ED43D-D086-4961-86A6-1106F4ACAD9B}NT AUTHORITYSYSTEMS-1-5-18LocalHost (Using LRPC)

Error: (04/07/2013 07:22:29 AM) (Source: DCOM) (User: NT AUTHORITY)
Description: application-specificLocalLaunch{C97FCC79-E628-407D-AE68-A06AD6D8B4D1}{344ED43D-D086-4961-86A6-1106F4ACAD9B}NT AUTHORITYSYSTEMS-1-5-18LocalHost (Using LRPC)

Error: (04/05/2013 07:01:15 AM) (Source: DCOM) (User: NT AUTHORITY)
Description: application-specificLocalLaunch{C97FCC79-E628-407D-AE68-A06AD6D8B4D1}{344ED43D-D086-4961-86A6-1106F4ACAD9B}NT AUTHORITYSYSTEMS-1-5-18LocalHost (Using LRPC)

Error: (04/04/2013 08:09:37 PM) (Source: bowser) (User: )
Description: The master browser has received a server announcement from the computer SIGON-PC
that believes that it is the master browser for the domain on transport NetBT_Tcpip_{5FC8584C-B11C-47F4-9472-D8522CA167AF}.
The master browser is stopping or an election is being forced.

Error: (04/03/2013 06:44:19 PM) (Source: DCOM) (User: NT AUTHORITY)
Description: application-specificLocalLaunch{C97FCC79-E628-407D-AE68-A06AD6D8B4D1}{344ED43D-D086-4961-86A6-1106F4ACAD9B}NT AUTHORITYSYSTEMS-1-5-18LocalHost (Using LRPC)

Error: (04/03/2013 06:47:21 AM) (Source: DCOM) (User: NT AUTHORITY)
Description: application-specificLocalLaunch{C97FCC79-E628-407D-AE68-A06AD6D8B4D1}{344ED43D-D086-4961-86A6-1106F4ACAD9B}NT AUTHORITYSYSTEMS-1-5-18LocalHost (Using LRPC)

Error: (04/03/2013 06:46:17 AM) (Source: VDS Basic Provider) (User: )
Description: Unexpected failure. Error code: D@01010004


Microsoft Office Sessions:
=========================
Error: (02/09/2010 09:32:42 PM) (Source: Microsoft Office 12 Sessions)(User: )
Description: ID: 6, Application Name: Microsoft Office Outlook, Application Version: 12.0.6514.5000, Microsoft Office Version: 12.0.6425.1000. This session lasted 42861 seconds with 2700 seconds of active time.  This session ended with a crash.

Error: (01/24/2010 09:17:12 AM) (Source: Microsoft Office 12 Sessions)(User: )
Description: ID: 6, Application Name: Microsoft Office Outlook, Application Version: 12.0.6514.5000, Microsoft Office Version: 12.0.6425.1000. This session lasted 5 seconds with 0 seconds of active time.  This session ended with a crash.

Error: (01/12/2010 09:37:58 AM) (Source: Microsoft Office 12 Sessions)(User: )
Description: ID: 6, Application Name: Microsoft Office Outlook, Application Version: 12.0.6514.5000, Microsoft Office Version: 12.0.6425.1000. This session lasted 36 seconds with 0 seconds of active time.  This session ended with a crash.

Error: (12/21/2009 01:25:25 PM) (Source: Microsoft Office 12 Sessions)(User: )
Description: ID: 6, Application Name: Microsoft Office Outlook, Application Version: 12.0.6316.5000, Microsoft Office Version: 12.0.6215.1000. This session lasted 72 seconds with 60 seconds of active time.  This session ended with a crash.


CodeIntegrity Errors:
===================================
  Date: 2012-11-25 21:20:06.910
  Description: Code Integrity is unable to verify the image integrity of the file \Device\HarddiskVolume3\Windows\System32\wow64.dll because the set of per-page image hashes could not be found on the system.


=========================== Installed Programs ============================

 Update for Microsoft Office 2007 (KB2508958)
Adobe AIR (Version: 2.5.1.17730)
Adobe Flash Player 11 ActiveX (Version: 11.6.602.180)
Adobe Flash Player 11 Plugin (Version: 11.6.602.180)
Adobe Photoshop Lightroom 3.6 64-bit (Version: 3.6.1)
Adobe Reader XI (11.0.02) (Version: 11.0.02)
Advanced Audio FX Engine (Version: 1.12.05)
Apple Application Support (Version: 2.1.7)
Apple Software Update (Version: 2.1.3.127)
ASPCA Reminder by We-Care.com v4.1.19.1 (Version: 4.1.19.1)
Canon Easy-WebPrint EX
Canon IJ Network Scan Utility
Canon IJ Network Tool
CANON iMAGE GATEWAY MyCamera Download Plugin (Version: 3.1.1.2)
CANON iMAGE GATEWAY Task for ZoomBrowser EX (Version: 1.9.0.9)
Canon MOV Decoder (Version: 1.8.0.7)
Canon MOV Encoder (Version: 1.6.0.1)
Canon MovieEdit Task for ZoomBrowser EX (Version: 3.7.0.4)
Canon MP Navigator EX 3.1
Canon MX340 series MP Drivers
Canon MX340 series User Registration
Canon Speed Dial Utility
Canon Utilities Digital Photo Professional 3.10 (Version: 3.10.0.0)
Canon Utilities Easy-PhotoPrint EX
Canon Utilities EOS Sample Music (Version: 1.0.0.204)
Canon Utilities EOS Utility (Version: 2.10.0.0)
Canon Utilities EOS Video Snapshot Task for ZoomBrowser EX (Version: 1.0.0.10)
Canon Utilities Movie Uploader for YouTube (Version: 1.2.0.7)
Canon Utilities My Printer
Canon Utilities PhotoStitch (Version: 3.1.22.46)
Canon Utilities Picture Style Editor (Version: 1.9.0.0)
Canon Utilities Solution Menu
Canon Utilities ZoomBrowser EX (Version: 6.7.0.24)
Canon ZoomBrowser EX Memory Card Utility (Version: 1.5.0.9)
Cisco EAP-FAST Module (Version: 2.2.14)
Cisco LEAP Module (Version: 1.0.19)
Cisco PEAP Module (Version: 1.1.6)
Compatibility Pack for the 2007 Office system (Version: 12.0.6612.1000)
Coupon Printer for Windows (Version: 5.0.0.0)
D3DX10 (Version: 15.4.2368.0902)
Dell DataSafe Local Backup - Support Software (Version: 2.25)
Dell DataSafe Local Backup (Version: 9.4.45)
Dell Dock (Version: 2.0.0)
Dell Edoc Viewer (Version: 1.0.0)
Dell Getting Started Guide (Version: 1.00.0000)
Dell Support Center (Version: 3.2.6032.47)
Dell Touchpad (Version: 7.104.115.102)
Dell Webcam Central (Version: 1.40.05)
Dell Wireless WLAN Card Utility (Version: 5.30.21.0)
Google Chrome (Version: 26.0.1410.64)
Google Earth (Version: 7.0.3.8542)
Google Update Helper (Version: 1.3.21.135)
GoToAssist 8.0.0.514
Intel® Graphics Media Accelerator Driver
Intel® Matrix Storage Manager
IrfanView (remove only) (Version: 4.32)
Java 7 Update 6 (Version: 7.0.60)
Java Auto Updater (Version: 2.1.9.0)
Java™ 6 Update 14 (64-bit) (Version: 6.0.140)
Java™ 6 Update 29 (Version: 6.0.290)
Junk Mail filter update (Version: 15.4.3502.0922)
Kid's Typing Skills
LeapFrog Connect (Version: 4.2.9.15649)
LeapFrog Didj Plugin (Version: 4.2.9.15649)
LeapFrog Leapster2 Plugin (Version: 4.2.9.15649)
LG VZW United Drivers (Version: 2.9.0)
Live! Cam Avatar Creator (Version: 4.6.3009.1)
Logos 4 Prerequisites (Version: 4.60.02985)
Logos Bible Software 4 (Version: 4.62.02675)
McAfee Security Scan Plus (Version: 3.0.285.6)
Microsoft .NET Framework 4 Client Profile (Version: 4.0.30319)
Microsoft Application Error Reporting (Version: 12.0.6015.5000)
Microsoft IntelliPoint 7.0 (Version: 7.0.260.0)
Microsoft Office 2003 Web Components (Version: 11.0.8173.0)
Microsoft Office 2007 Primary Interop Assemblies (Version: 12.0.4518.1014)
Microsoft Office 2007 Service Pack 3 (SP3)
Microsoft Office Excel MUI (English) 2007 (Version: 12.0.6612.1000)
Microsoft Office Office 64-bit Components 2007 (Version: 12.0.6612.1000)
Microsoft Office Outlook MUI (English) 2007 (Version: 12.0.6612.1000)
Microsoft Office PowerPoint MUI (English) 2007 (Version: 12.0.6612.1000)
Microsoft Office PowerPoint Viewer 2007 (English) (Version: 12.0.6612.1000)
Microsoft Office Proof (English) 2007 (Version: 12.0.6612.1000)
Microsoft Office Proof (French) 2007 (Version: 12.0.6612.1000)
Microsoft Office Proof (Spanish) 2007 (Version: 12.0.6612.1000)
Microsoft Office Proofing (English) 2007 (Version: 12.0.4518.1014)
Microsoft Office Proofing Tools 2007 Service Pack 3 (SP3)
Microsoft Office Publisher MUI (English) 2007 (Version: 12.0.6612.1000)
Microsoft Office Shared 64-bit MUI (English) 2007 (Version: 12.0.6612.1000)
Microsoft Office Shared 64-bit Setup Metadata MUI (English) 2007 (Version: 12.0.6612.1000)
Microsoft Office Shared MUI (English) 2007 (Version: 12.0.6612.1000)
Microsoft Office Shared Setup Metadata MUI (English) 2007 (Version: 12.0.6612.1000)
Microsoft Office Small Business 2007 (Version: 12.0.6612.1000)
Microsoft Office Small Business Connectivity Components (Version: 2.0.7024.0)
Microsoft Office Word MUI (English) 2007 (Version: 12.0.6612.1000)
Microsoft Silverlight (Version: 5.1.20125.0)
Microsoft SQL Server 2005 Compact Edition [ENU] (Version: 3.1.0000)
Microsoft SQL Server Native Client (Version: 9.00.2047.00)
Microsoft SQL Server Setup Support Files (English) (Version: 9.00.2047.00)
Microsoft SQL Server VSS Writer (Version: 9.00.2047.00)
Microsoft Visual C++ 2005 ATL Update kb973923 - x64 8.0.50727.4053 (Version: 8.0.50727.4053)
Microsoft Visual C++ 2005 ATL Update kb973923 - x86 8.0.50727.4053 (Version: 8.0.50727.4053)
Microsoft Visual C++ 2005 Redistributable (Version: 8.0.61001)
Microsoft Visual C++ 2005 Redistributable (x64) - KB2467175 (Version: 8.0.51011)
Microsoft Visual C++ 2005 Redistributable (x64) (Version: 8.0.56336)
Microsoft Visual C++ 2005 Redistributable (x64) (Version: 8.0.61000)
Microsoft Visual C++ 2008 ATL Update kb973924 - x64 9.0.30729.4148 (Version: 9.0.30729.4148)
Microsoft Visual C++ 2008 Redistributable - KB2467174 - x64 9.0.30729.5570 (Version: 9.0.30729.5570)
Microsoft Visual C++ 2008 Redistributable - x64 9.0.30729.17 (Version: 9.0.30729)
Microsoft Visual C++ 2008 Redistributable - x64 9.0.30729.6161 (Version: 9.0.30729.6161)
Microsoft Works (Version: 9.7.0621)
Mozilla Firefox 20.0 (x86 en-US) (Version: 20.0)
Mozilla Maintenance Service (Version: 20.0)
MP3 Player Utilities 4.18 (Version: 4.18)
MSVCRT (Version: 15.4.2862.0708)
MSVCRT_amd64 (Version: 15.4.2862.0708)
MSXML 4.0 SP2 (KB954430) (Version: 4.20.9870.0)
MSXML 4.0 SP2 (KB973688) (Version: 4.20.9876.0)
Norton 360 Premier Edition (Version: 5.2.2.3)
Pet Vet 3D Animal Hospital (Version: Pet Vet 3D Animal Hospital)
Pet Vet 3D Down Under (Version: 1.1.3)
Pet Vet 3D Wild Animal Hospital (Version: 1.0.10)
Picaboo X (Version: 10.136)
Picaboo X (Version: 10.136P)
Picasa 3 (Version: 3.8)
Playtopus
PowerDVD DX (Version: 8.3.5424)
Quickset64 (Version: 9.6.6)
QuickTime (Version: 7.72.80.56)
Roxio Burn (Version: 1.0)
Roxio Burn (Version: 1.0.0)
Roxio Update Manager (Version: 6.0.0)
Spelling Dictionaries Support For Adobe Reader 9 (Version: 9.0.0)
Update for 2007 Microsoft Office System (KB967642)
Update for Microsoft .NET Framework 4 Client Profile (KB2468871) (Version: 1)
Update for Microsoft .NET Framework 4 Client Profile (KB2473228) (Version: 1)
Update for Microsoft .NET Framework 4 Client Profile (KB2533523) (Version: 1)
Update for Microsoft .NET Framework 4 Client Profile (KB2600217) (Version: 1)
Update for Microsoft Office 2007 Help for Common Features (KB963673)
Update for Microsoft Office 2007 suites (KB2596620) 32-Bit Edition
Update for Microsoft Office 2007 suites (KB2596660) 32-Bit Edition
Update for Microsoft Office 2007 suites (KB2596802) 32-Bit Edition
Update for Microsoft Office 2007 suites (KB2596848) 32-Bit Edition
Update for Microsoft Office 2007 suites (KB2687493) 32-Bit Edition
Update for Microsoft Office 2007 suites (KB2767916) 32-Bit Edition
Update for Microsoft Office Excel 2007 Help (KB963678)
Update for Microsoft Office Outlook 2007 (KB2687404) 32-Bit Edition
Update for Microsoft Office Outlook 2007 Help (KB963677)
Update for Microsoft Office Outlook 2007 Junk Email Filter (KB2768021) 32-Bit Edition
Update for Microsoft Office Powerpoint 2007 Help (KB963669)
Update for Microsoft Office Publisher 2007 Help (KB963667)
Update for Microsoft Office Script Editor Help (KB963671)
Update for Microsoft Office Word 2007 Help (KB963665)
Use the entry named LeapFrog Connect to uninstall (LeapFrog Didj Plugin)
Use the entry named LeapFrog Connect to uninstall (LeapFrog Leapster2 Plugin)
WeatherBug (Version: 7.0.0.7)
Windows Driver Package - Leapfrog (Leapfrog-USBLAN) Net  (09/10/2009 02.03.05.012) (Version: 09/10/2009 02.03.05.012)
Windows Live Communications Platform (Version: 15.4.3502.0922)
Windows Live Essentials (Version: 15.4.3502.0922)
Windows Live Essentials (Version: 15.4.3555.0308)
Windows Live ID Sign-in Assistant (Version: 7.250.4232.0)
Windows Live Installer (Version: 15.4.3502.0922)
Windows Live Language Selector (Version: 15.4.3555.0308)
Windows Live Mail (Version: 15.4.3502.0922)
Windows Live Messenger (Version: 15.4.3538.0513)
Windows Live MIME IFilter (Version: 15.4.3502.0922)
Windows Live Movie Maker (Version: 15.4.3502.0922)
Windows Live Photo Common (Version: 15.4.3502.0922)
Windows Live Photo Gallery (Version: 15.4.3502.0922)
Windows Live PIMT Platform (Version: 15.4.3508.1109)
Windows Live SOXE (Version: 15.4.3502.0922)
Windows Live SOXE Definitions (Version: 15.4.3502.0922)
Windows Live Sync (Version: 14.0.8089.726)
Windows Live UX Platform (Version: 15.4.3502.0922)
Windows Live UX Platform Language Pack (Version: 15.4.3508.1109)
Windows Live Writer (Version: 15.4.3502.0922)
Windows Live Writer Resources (Version: 15.4.3502.0922)
Windows Media Player Firefox Plugin (Version: 1.0.0.8)

========================= Devices: ================================


========================= Memory info: ===================================

 

Malwarebytes' Anti-Malware info:

 

Malwarebytes Anti-Malware 1.75.0.1300
www.malwarebytes.org

Database version: v2013.04.11.10

Windows 7 Service Pack 1 x64 NTFS
Internet Explorer 8.0.7601.17514
Jennie :: WARNER [administrator]

4/11/2013 2:56:16 PM
mbam-log-2013-04-11 (14-56-16).txt

Scan type: Quick scan
Scan options enabled: Memory | Startup | Registry | File System | Heuristics/Extra | Heuristics/Shuriken | PUP | PUM
Scan options disabled: P2P
Objects scanned: 333648
Time elapsed: 8 minute(s), 46 second(s)

Memory Processes Detected: 0
(No malicious items detected)

Memory Modules Detected: 0
(No malicious items detected)

Registry Keys Detected: 6
HKCR\CLSID\{8EBA1B69-99D8-4135-BD43-729BA79D5CC4} (PUP.PlayTopus) -> Quarantined and deleted successfully.
HKCR\Playtopus.Module.1 (PUP.PlayTopus) -> Quarantined and deleted successfully.
HKCR\Playtopus.Module (PUP.PlayTopus) -> Quarantined and deleted successfully.
HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\Explorer\Browser Helper Objects\{8EBA1B69-99D8-4135-BD43-729BA79D5CC4} (PUP.PlayTopus) -> Quarantined and deleted successfully.
HKCU\SOFTWARE\Microsoft\Windows\CurrentVersion\Ext\Settings\{8EBA1B69-99D8-4135-BD43-729BA79D5CC4} (PUP.PlayTopus) -> Quarantined and deleted successfully.
HKCU\SOFTWARE\Microsoft\Windows\CurrentVersion\Ext\Stats\{8EBA1B69-99D8-4135-BD43-729BA79D5CC4} (PUP.PlayTopus) -> Quarantined and deleted successfully.

Registry Values Detected: 0
(No malicious items detected)

Registry Data Items Detected: 0
(No malicious items detected)

Folders Detected: 0
(No malicious items detected)

Files Detected: 1
C:\Users\Jennie\AppData\Local\Playtopus\Playtopus.dll (PUP.PlayTopus) -> Quarantined and deleted successfully.

(end)

 



Percentage of memory in use: 61%
Total physical RAM: 4056.36 MB
Available physical RAM: 1579.03 MB
Total Pagefile: 8110.91 MB
Available Pagefile: 6072.21 MB
Total Virtual: 4095.88 MB
Available Virtual: 3972.52 MB

========================= Partitions: =====================================

1 Drive c: (OS) (Fixed) (Total:451.07 GB) (Free:292.76 GB) NTFS

========================= Users: ========================================

User accounts for \\WARNER

Administrator            Guest                    Jeff & Jennie Warner     
Jennie                   kids                     


**** End of log ****

 

When I go to download the last thing Malwarebytes Anti-Rootkit, my computer wants to open it in Microsoft explorer and I cannot find the mbar.exe.  Is there another option I can unzip it in that will read it and allow me to do an application?

Thanks again!!!



#4 Broni

Broni

    The Coolest BC Computer


  • BC Advisor
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  • Local time:07:11 PM

Posted 11 April 2013 - 02:57 PM

Double click on downloaded file and it should unzip.

 

Also...

Assuming your Norton includes a firewall make sure Windows firewall is OFF (it's listed as on).


My Website

p4433470.gif

My help doesn't cost a penny, but if you'd like to consider a donation, click p22001735.gif


 


#5 momma2six

momma2six
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  • Local time:10:11 PM

Posted 11 April 2013 - 03:13 PM

Windows Firewall is off.

 

When I double click on it this is what it says in Internet Explorer:

 

Data

imageformats

languages

fixdamage

license

mbam.dll

mbamcore.dll

mbamnet.dll

mbar

msvcp100.dll

msvcr100.dll

QtCore4.dll

QtGui4.dll

ReadMe

 

I'm not really computer savy so you may have to tell me step by step on this.  So sorry.



#6 Broni

Broni

    The Coolest BC Computer


  • BC Advisor
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  • Gender:Male
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  • Local time:07:11 PM

Posted 11 April 2013 - 03:31 PM

Are you double clicking on mbar-1.01.0.1022.zip file?

 

You can also right click on that file and click "Extract all".


My Website

p4433470.gif

My help doesn't cost a penny, but if you'd like to consider a donation, click p22001735.gif


 


#7 momma2six

momma2six
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  • Local time:10:11 PM

Posted 11 April 2013 - 06:19 PM

The scan said "no Malwar found"

Here is the info from system-log.txt:

 

Malwarebytes Anti-Rootkit BETA 1.01.0.1022

© Malwarebytes Corporation 2011-2012

OS version: 6.1.7601 Windows 7 Service Pack 1 x64

Account is Administrative

Internet Explorer version: 8.0.7601.17514

Java version: 1.6.0_29

File system is: NTFS
Disk drives: C:\ DRIVE_FIXED
CPU speed: 2.094000 GHz
Memory total: 4253405184, free: 1806536704

------------ Kernel report ------------
     04/11/2013 18:36:24
------------ Loaded modules -----------
\SystemRoot\system32\ntoskrnl.exe
\SystemRoot\system32\hal.dll
\SystemRoot\system32\kdcom.dll
\SystemRoot\system32\mcupdate_GenuineIntel.dll
\SystemRoot\system32\PSHED.dll
\SystemRoot\system32\CLFS.SYS
\SystemRoot\system32\CI.dll
\SystemRoot\system32\drivers\Wdf01000.sys
\SystemRoot\system32\drivers\WDFLDR.SYS
\SystemRoot\system32\drivers\ACPI.sys
\SystemRoot\system32\drivers\WMILIB.SYS
\SystemRoot\system32\drivers\msisadrv.sys
\SystemRoot\system32\drivers\pci.sys
\SystemRoot\system32\drivers\vdrvroot.sys
\SystemRoot\System32\drivers\partmgr.sys
\SystemRoot\system32\DRIVERS\compbatt.sys
\SystemRoot\system32\DRIVERS\BATTC.SYS
\SystemRoot\system32\drivers\volmgr.sys
\SystemRoot\System32\drivers\volmgrx.sys
\SystemRoot\System32\drivers\mountmgr.sys
\SystemRoot\system32\DRIVERS\iaStor.sys
\SystemRoot\system32\drivers\amdxata.sys
\SystemRoot\system32\drivers\fltmgr.sys
\SystemRoot\system32\drivers\N360x64\0502020.003\SYMDS64.SYS
\SystemRoot\system32\drivers\fileinfo.sys
\SystemRoot\system32\drivers\N360x64\0502020.003\SYMEFA64.SYS
\SystemRoot\System32\Drivers\PxHlpa64.sys
\SystemRoot\System32\Drivers\Ntfs.sys
\SystemRoot\System32\Drivers\msrpc.sys
\SystemRoot\System32\Drivers\ksecdd.sys
\SystemRoot\System32\Drivers\cng.sys
\SystemRoot\System32\drivers\pcw.sys
\SystemRoot\System32\Drivers\Fs_Rec.sys
\SystemRoot\system32\drivers\ndis.sys
\SystemRoot\system32\drivers\NETIO.SYS
\SystemRoot\System32\Drivers\ksecpkg.sys
\SystemRoot\System32\drivers\tcpip.sys
\SystemRoot\System32\drivers\fwpkclnt.sys
\SystemRoot\system32\drivers\volsnap.sys
\SystemRoot\System32\Drivers\spldr.sys
\SystemRoot\System32\drivers\rdyboost.sys
\SystemRoot\System32\Drivers\mup.sys
\SystemRoot\System32\drivers\hwpolicy.sys
\SystemRoot\System32\DRIVERS\fvevol.sys
\SystemRoot\system32\DRIVERS\disk.sys
\SystemRoot\system32\DRIVERS\CLASSPNP.SYS
\SystemRoot\system32\DRIVERS\cdrom.sys
\SystemRoot\System32\Drivers\Null.SYS
\SystemRoot\System32\Drivers\Beep.SYS
\SystemRoot\System32\drivers\vga.sys
\SystemRoot\System32\drivers\VIDEOPRT.SYS
\SystemRoot\System32\drivers\watchdog.sys
\SystemRoot\System32\DRIVERS\RDPCDD.sys
\SystemRoot\system32\drivers\rdpencdd.sys
\SystemRoot\system32\drivers\rdprefmp.sys
\SystemRoot\System32\Drivers\Msfs.SYS
\SystemRoot\System32\Drivers\Npfs.SYS
\SystemRoot\system32\DRIVERS\tdx.sys
\SystemRoot\system32\DRIVERS\TDI.SYS
\SystemRoot\system32\drivers\afd.sys
\SystemRoot\System32\DRIVERS\netbt.sys
\SystemRoot\system32\DRIVERS\wfplwf.sys
\SystemRoot\system32\DRIVERS\pacer.sys
\SystemRoot\system32\DRIVERS\vwififlt.sys
\SystemRoot\system32\DRIVERS\netbios.sys
\SystemRoot\system32\DRIVERS\wanarp.sys
\SystemRoot\system32\drivers\termdd.sys
\SystemRoot\System32\Drivers\N360x64\0502020.003\SYMNETS.SYS
\??\C:\Windows\system32\Drivers\SYMEVENT64x86.SYS
\SystemRoot\system32\drivers\N360x64\0502020.003\Ironx64.SYS
\SystemRoot\system32\drivers\N360x64\0502020.003\SRTSPX64.SYS
\SystemRoot\system32\DRIVERS\rdbss.sys
\SystemRoot\system32\drivers\nsiproxy.sys
\SystemRoot\system32\drivers\mssmbios.sys
\??\C:\ProgramData\Norton\{0C55C096-0F1D-4F28-AAA2-85EF591126E7}\N360_5.1.0.29\Definitions\IPSDefs\20130410.001\IDSvia64.sys
\??\C:\Program Files (x86)\Common Files\Symantec Shared\EENGINE\eeCtrl64.sys
\??\C:\Program Files (x86)\Common Files\Symantec Shared\EENGINE\EraserUtilRebootDrv.sys
\SystemRoot\System32\drivers\discache.sys
\SystemRoot\System32\Drivers\dfsc.sys
\SystemRoot\system32\DRIVERS\blbdrive.sys
\??\C:\ProgramData\Norton\{0C55C096-0F1D-4F28-AAA2-85EF591126E7}\N360_5.1.0.29\Definitions\BASHDefs\20130322.001\BHDrvx64.sys
\SystemRoot\system32\DRIVERS\tunnel.sys
\SystemRoot\system32\DRIVERS\igdkmd64.sys
\SystemRoot\System32\drivers\dxgkrnl.sys
\SystemRoot\System32\drivers\dxgmms1.sys
\SystemRoot\system32\DRIVERS\usbuhci.sys
\SystemRoot\system32\DRIVERS\USBPORT.SYS
\SystemRoot\system32\DRIVERS\usbehci.sys
\SystemRoot\system32\drivers\HDAudBus.sys
\SystemRoot\system32\DRIVERS\bcmwl664.sys
\SystemRoot\system32\DRIVERS\vwifibus.sys
\SystemRoot\system32\DRIVERS\yk62x64.sys
\SystemRoot\system32\drivers\i8042prt.sys
\SystemRoot\system32\DRIVERS\Apfiltr.sys
\SystemRoot\system32\drivers\mouclass.sys
\SystemRoot\system32\drivers\kbdclass.sys
\SystemRoot\system32\DRIVERS\GEARAspiWDM.sys
\SystemRoot\system32\DRIVERS\CmBatt.sys
\SystemRoot\system32\drivers\wmiacpi.sys
\SystemRoot\system32\DRIVERS\intelppm.sys
\SystemRoot\system32\drivers\CompositeBus.sys
\SystemRoot\system32\DRIVERS\AgileVpn.sys
\SystemRoot\system32\DRIVERS\rasl2tp.sys
\SystemRoot\system32\DRIVERS\ndistapi.sys
\SystemRoot\system32\DRIVERS\ndiswan.sys
\SystemRoot\system32\DRIVERS\raspppoe.sys
\SystemRoot\system32\DRIVERS\raspptp.sys
\SystemRoot\system32\DRIVERS\rassstp.sys
\SystemRoot\system32\drivers\swenum.sys
\SystemRoot\system32\drivers\ks.sys
\SystemRoot\system32\drivers\umbus.sys
\SystemRoot\system32\DRIVERS\usbhub.sys
\SystemRoot\System32\Drivers\NDProxy.SYS
\SystemRoot\system32\DRIVERS\stwrt64.sys
\SystemRoot\system32\DRIVERS\portcls.sys
\SystemRoot\system32\DRIVERS\drmk.sys
\SystemRoot\system32\drivers\ksthunk.sys
\SystemRoot\System32\Drivers\RtsUStor.sys
\SystemRoot\System32\Drivers\USBD.SYS
\SystemRoot\system32\DRIVERS\usbccgp.sys
\SystemRoot\system32\DRIVERS\dc3d.sys
\SystemRoot\system32\DRIVERS\HIDPARSE.SYS
\SystemRoot\System32\Drivers\usbvideo.sys
\SystemRoot\system32\DRIVERS\CtClsFlt.sys
\SystemRoot\system32\drivers\hidusb.sys
\SystemRoot\system32\drivers\HIDCLASS.SYS
\SystemRoot\system32\drivers\kbdhid.sys
\SystemRoot\system32\DRIVERS\mouhid.sys
\SystemRoot\system32\DRIVERS\point64k.sys
\SystemRoot\System32\Drivers\crashdmp.sys
\SystemRoot\System32\Drivers\dump_iaStor.sys
\SystemRoot\System32\Drivers\dump_dumpfve.sys
\SystemRoot\System32\win32k.sys
\SystemRoot\System32\drivers\Dxapi.sys
\SystemRoot\system32\DRIVERS\monitor.sys
\SystemRoot\System32\TSDDD.dll
\SystemRoot\System32\cdd.dll
\SystemRoot\System32\ATMFD.DLL
\SystemRoot\system32\drivers\luafv.sys
\SystemRoot\system32\DRIVERS\lltdio.sys
\SystemRoot\system32\DRIVERS\nwifi.sys
\SystemRoot\system32\DRIVERS\ndisuio.sys
\SystemRoot\system32\DRIVERS\rspndr.sys
\SystemRoot\system32\drivers\HTTP.sys
\SystemRoot\system32\DRIVERS\bowser.sys
\SystemRoot\System32\drivers\mpsdrv.sys
\SystemRoot\system32\DRIVERS\mrxsmb.sys
\SystemRoot\system32\DRIVERS\mrxsmb10.sys
\SystemRoot\system32\DRIVERS\mrxsmb20.sys
\SystemRoot\system32\DRIVERS\vwifimp.sys
\SystemRoot\system32\drivers\peauth.sys
\SystemRoot\System32\Drivers\secdrv.SYS
\SystemRoot\System32\DRIVERS\srvnet.sys
\SystemRoot\System32\drivers\tcpipreg.sys
\SystemRoot\System32\DRIVERS\srv2.sys
\SystemRoot\System32\DRIVERS\srv.sys
\SystemRoot\system32\drivers\BCM42RLY.sys
\SystemRoot\System32\Drivers\N360x64\0502020.003\SRTSP64.SYS
\SystemRoot\System32\Drivers\fastfat.SYS
\SystemRoot\system32\DRIVERS\WSDPrint.sys
\SystemRoot\system32\DRIVERS\WSDScan.sys
\SystemRoot\system32\DRIVERS\asyncmac.sys
\??\C:\ProgramData\Norton\{0C55C096-0F1D-4F28-AAA2-85EF591126E7}\N360_5.1.0.29\Definitions\VirusDefs\20130411.008\EX64.SYS
\??\C:\ProgramData\Norton\{0C55C096-0F1D-4F28-AAA2-85EF591126E7}\N360_5.1.0.29\Definitions\VirusDefs\20130411.008\ENG64.SYS
\??\C:\Windows\system32\drivers\mbamchameleon.sys
\??\C:\Windows\system32\drivers\mbamswissarmy.sys
\Windows\System32\ntdll.dll
\Windows\System32\smss.exe
\Windows\System32\apisetschema.dll
\Windows\System32\autochk.exe
----------- End -----------
<<<1>>>
Upper Device Name: \Device\Harddisk0\DR0
Upper Device Object: 0xfffffa800444c060
Upper Device Driver Name: \Driver\Disk\
Lower Device Name: \Device\Ide\IAAStorageDevice-1\
Lower Device Object: 0xfffffa8004075050
Lower Device Driver Name: \Driver\iaStor\
Driver name found: iaStor
Initialization returned 0x0
Load Function returned 0x0
Downloaded database version: v2013.04.11.12
Downloaded database version: v2013.03.25.01
Initializing...
Done!
<<<2>>>
Device number: 0, partition: 3
Physical Sector Size: 512
Drive: 0, DevicePointer: 0xfffffa800444c060, DeviceName: \Device\Harddisk0\DR0\, DriverName: \Driver\Disk\
--------- Disk Stack ------
DevicePointer: 0xfffffa800444cab0, DeviceName: Unknown, DriverName: \Driver\partmgr\
DevicePointer: 0xfffffa800444c060, DeviceName: \Device\Harddisk0\DR0\, DriverName: \Driver\Disk\
DevicePointer: 0xfffffa8004075050, DeviceName: \Device\Ide\IAAStorageDevice-1\, DriverName: \Driver\iaStor\
------------ End ----------
Alternate DeviceName: \Device\Harddisk0\DR0\, DriverName: \Driver\Disk\
Upper DeviceData: 0xfffff8a000f88090, 0xfffffa800444c060, 0xfffffa800db8a790
Lower DeviceData: 0xfffff8a00d6c21c0, 0xfffffa8004075050, 0xfffffa8005fffe40
<<<3>>>
Volume: C:
File system type: NTFS
SectorSize = 512, ClusterSize = 4096, MFTRecordSize = 1024, MFTIndexSize = 4096 bytes
Scanning directory: C:\Windows\system32\drivers...
<<<2>>>
Device number: 0, partition: 3
<<<3>>>
Volume: C:
File system type: NTFS
SectorSize = 512, ClusterSize = 4096, MFTRecordSize = 1024, MFTIndexSize = 4096 bytes
Done!
Drive 0
Scanning MBR on drive 0...
Inspecting partition table:
MBR Signature: 55AA
Disk Signature: 86F8F0B

Partition information:

    Partition 0 type is Other (0xde)
    Partition is NOT ACTIVE.
    Partition starts at LBA: 63  Numsec = 80262

    Partition 1 type is Primary (0x7)
    Partition is ACTIVE.
    Partition starts at LBA: 81920  Numsec = 30720000
    Partition file system is NTFS
    Partition is bootable

    Partition 2 type is Primary (0x7)
    Partition is NOT ACTIVE.
    Partition starts at LBA: 30801920  Numsec = 945969200

    Partition 3 type is Empty (0x0)
    Partition is NOT ACTIVE.
    Partition starts at LBA: 0  Numsec = 0

Disk Size: 500107862016 bytes
Sector size: 512 bytes

Scanning physical sectors of unpartitioned space on drive 0 (1-62-976753168-976773168)...
Done!
Performing system, memory and registry scan...
Done!
Scan finished
=======================================
 

 

and from mbar-log:

 

Malwarebytes Anti-Rootkit BETA 1.01.0.1022
www.malwarebytes.org

Database version: v2013.04.11.12

Windows 7 Service Pack 1 x64 NTFS
Internet Explorer 8.0.7601.17514
Jennie :: WARNER [administrator]

4/11/2013 7:15:25 PM
mbar-log-2013-04-11 (19-15-25).txt

Scan type: Quick scan
Scan options enabled: Memory | Startup | Registry | File System | Heuristics/Extra | Heuristics/Shuriken | PUP | PUM | P2P
Scan options disabled:
Objects scanned: 30275
Time elapsed: 37 minute(s), 49 second(s)

Memory Processes Detected: 0
(No malicious items detected)

Memory Modules Detected: 0
(No malicious items detected)

Registry Keys Detected: 0
(No malicious items detected)

Registry Values Detected: 0
(No malicious items detected)

Registry Data Items Detected: 0
(No malicious items detected)

Folders Detected: 0
(No malicious items detected)

Files Detected: 0
(No malicious items detected)

(end)
 



#8 Broni

Broni

    The Coolest BC Computer


  • BC Advisor
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Posted 11 April 2013 - 06:22 PM

p22002970.gif Download Temp File Cleaner (TFC)
Alternate download: http://www.itxassociates.com/OT-Tools/TFC.exe
Double click on TFC.exe to run the program.
Click on Start button to begin cleaning process.
TFC will close all running programs, and it may ask you to restart computer.

=============================================================================

p22002970.gif Please download AdwCleaner by Xplode onto your desktop.

  • Close all open programs and internet browsers.
  • Double click on adwcleaner.exe to run the tool.
  • Click on Delete.
  • Confirm each time with Ok.
  • Your computer will be rebooted automatically. A text file will open after the restart.
  • Please post the contents of that logfile with your next reply.
  • You can find the logfile at C:\AdwCleaner[S1].txt as well.


=============================================================================

p22002970.gif Please download Junkware Removal Tool to your desktop.
  • Shut down your protection software now to avoid potential conflicts.
  • Run the tool by double-clicking it. If you are using Windows Vista, 7, or 8; instead of double-clicking, right-mouse click JRT.exe and select "Run as Administrator".
  • The tool will open and start scanning your system.
  • Please be patient as this can take a while to complete depending on your system's specifications.
  • On completion, a log (JRT.txt) is saved to your desktop and will automatically open.
  • Post the contents of JRT.txt into your next message.


=======================================

p22002970.gif Please run a free online scan with the ESET Online Scanner

  • Disable your antivirus program
  • Tick the box next to YES, I accept the Terms of Use
  • Click Start
  • Accept any security warnings from your browser.
  • Check Scan archives
  • Click Start
  • ESET will then download updates for itself, install itself, and begin scanning your computer. Please be patient as this can take some time.
  • When the scan completes, click on List of found threats
  • Click on Export to text file , and save the file to your desktop using a unique name, such as ESETScan. Include the contents of this report in your next reply.
    NOTE. If Eset doesn't find any threats it'll NOT produce any log.


My Website

p4433470.gif

My help doesn't cost a penny, but if you'd like to consider a donation, click p22001735.gif


 


#9 momma2six

momma2six
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  • Members
  • 11 posts
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  • Local time:10:11 PM

Posted 12 April 2013 - 06:11 AM

first 2 steps are complete and her is the info:

 

# AdwCleaner v2.200 - Logfile created 04/12/2013 at 06:59:53
# Updated 02/04/2013 by Xplode
# Operating system : Windows 7 Home Premium Service Pack 1 (64 bits)
# User : Jennie - WARNER
# Boot Mode : Normal
# Running from : C:\Users\Jennie\Downloads\adwcleaner.exe
# Option [Delete]


***** [Services] *****


***** [Files / Folders] *****

Folder Deleted : C:\ProgramData\Ask
Folder Deleted : C:\ProgramData\WeCareReminder
Folder Deleted : C:\Users\Jennie\AppData\Roaming\Mozilla\Firefox\Profiles\qd6pyeut.default\extensions\wecarereminder@bryan

***** [Registry] *****

Key Deleted : HKCU\Software\Default Tab
Key Deleted : HKCU\Software\Microsoft\Windows\CurrentVersion\Ext\Settings\{D4027C7F-154A-4066-A1AD-4243D8127440}
Key Deleted : HKCU\Software\Microsoft\Windows\CurrentVersion\Ext\Settings\{D824F0DE-3D60-4F57-9EB1-66033ECD8ABB}
Key Deleted : HKCU\Software\Microsoft\Windows\CurrentVersion\Ext\Stats\{D4027C7F-154A-4066-A1AD-4243D8127440}
Key Deleted : HKCU\Software\Microsoft\Windows\CurrentVersion\Ext\Stats\{D824F0DE-3D60-4F57-9EB1-66033ECD8ABB}
Key Deleted : HKCU\Software\wecarereminder
Key Deleted : HKCU\Software\Microsoft\Internet Explorer\SearchScopes\{171DEBEB-C3D4-40B7-AC73-056A5EBA4A7E}
Key Deleted : HKLM\SOFTWARE\Classes\AppID\{4FBBF769-ECEB-420A-B536-133B1D505C36}
Key Deleted : HKLM\SOFTWARE\Classes\AppID\IEHelperv2.5.0.DLL
Key Deleted : HKLM\SOFTWARE\Classes\IEHelperv250.WeCareReminder
Key Deleted : HKLM\SOFTWARE\Classes\IEHelperv250.WeCareReminder.1
Key Deleted : HKLM\SOFTWARE\Classes\TypeLib\{B12920CF-BE13-4C09-890D-1B6EFFFE2FBE}
Key Deleted : HKLM\Software\Default Tab
Key Deleted : HKLM\SOFTWARE\Wow6432Node\Classes\CLSID\{D824F0DE-3D60-4F57-9EB1-66033ECD8ABB}
Key Deleted : HKLM\SOFTWARE\Wow6432Node\Classes\CLSID\{F773BB94-6C19-4643-A570-0E429103D1C3}
Key Deleted : HKLM\SOFTWARE\Wow6432Node\Classes\Interface\{F773BB94-6C19-4643-A570-0E429103D1C3}
Key Deleted : HKLM\SOFTWARE\Wow6432Node\Microsoft\Internet Explorer\Low Rights\ElevationPolicy\{AC5B6CDA-8F90-4740-9A8C-28AC5D3C73FE}
Key Deleted : HKLM\SOFTWARE\Wow6432Node\Microsoft\Windows\CurrentVersion\Explorer\Browser Helper Objects\{D824F0DE-3D60-4F57-9EB1-66033ECD8ABB}
Value Deleted : HKCU\Software\Microsoft\Internet Explorer\Toolbar\WebBrowser [{D4027C7F-154A-4066-A1AD-4243D8127440}]

***** [Internet Browsers] *****

-\\ Internet Explorer v8.0.7601.17514

[OK] Registry is clean.

-\\ Mozilla Firefox v20.0.1 (en-US)

File : C:\Users\Jeff & Jennie Warner\AppData\Roaming\Mozilla\Firefox\Profiles\8hm2vuv2.default\prefs.js

[OK] File is clean.

File : C:\Users\Jennie\AppData\Roaming\Mozilla\Firefox\Profiles\qd6pyeut.default\prefs.js

C:\Users\Jennie\AppData\Roaming\Mozilla\Firefox\Profiles\qd6pyeut.default\user.js ... Deleted !

Deleted : user_pref("browser.search.defaultengine", "Ask.com");
Deleted : user_pref("browser.search.order.2", "Ask.com");
Deleted : user_pref("extensions.wecarereminder.merchHash", "{\"AFFILIATES\":{\"1-Sale-A-Day\":{\"name\":\"1 Sa[...]

-\\ Google Chrome v26.0.1410.64

File : C:\Users\Jeff & Jennie Warner\AppData\Local\Google\Chrome\User Data\Default\Preferences

[OK] File is clean.

File : C:\Users\Jennie\AppData\Local\Google\Chrome\User Data\Default\Preferences

[OK] File is clean.

File : C:\Users\kids\AppData\Local\Google\Chrome\User Data\Default\Preferences

[OK] File is clean.

*************************

AdwCleaner[S1].txt - [3430 octets] - [12/04/2013 06:59:53]

########## EOF - C:\AdwCleaner[S1].txt - [3490 octets] ##########
 

I'm asumming you are asking me to turn off Norton?  Will I be able to turn it back on after this is complete? 



#10 Broni

Broni

    The Coolest BC Computer


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  • Gender:Male
  • Location:Daly City, CA
  • Local time:07:11 PM

Posted 12 April 2013 - 10:42 AM

Yes, turn off Norton just for that scan.


My Website

p4433470.gif

My help doesn't cost a penny, but if you'd like to consider a donation, click p22001735.gif


 


#11 momma2six

momma2six
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  • Members
  • 11 posts
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  • Local time:10:11 PM

Posted 12 April 2013 - 08:38 PM

~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~

Junkware Removal Tool (JRT) by Thisisu

Version: 4.8.3 (04.05.2013:1)

OS: Windows 7 Home Premium x64

Ran by Jennie on Fri 04/12/2013 at 17:02:16.36

~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~

 

 

 

 

~~~ Services

 

 

 

~~~ Registry Values

 

Successfully repaired: [Registry Value] hkey_current_user\software\microsoft\internet explorer\main\\Start Page

Successfully repaired: [Registry Value] hkey_users\.default\software\microsoft\internet explorer\main\\Start Page

Successfully repaired: [Registry Value] hkey_users\s-1-5-18\software\microsoft\internet explorer\main\\Start Page

Successfully repaired: [Registry Value] hkey_users\s-1-5-19\software\microsoft\internet explorer\main\\Start Page

Successfully repaired: [Registry Value] hkey_users\s-1-5-20\software\microsoft\internet explorer\main\\Start Page

Successfully repaired: [Registry Value] hkey_users\S-1-5-21-1833595954-4085252474-3975411967-1003\software\microsoft\internet explorer\main\\Start Page

Successfully repaired: [Registry Value] hkey_current_user\software\microsoft\internet explorer\main\\Search Page

 

 

 

~~~ Registry Keys

 

 

 

~~~ Files

 

Successfully deleted: [File] "C:\Program Files (x86)\mozilla firefox\plugins\npcouponprinter.dll"

Successfully deleted: [File] "C:\Program Files (x86)\mozilla firefox\plugins\npmozcouponprinter.dll"

Successfully deleted: [File] "C:\Windows\couponprinter.ocx"

 

 

 

~~~ Folders

 

Successfully deleted: [Folder] "C:\Users\Jennie\AppData\Roaming\b1toolbar"

Successfully deleted: [Folder] "C:\Users\Jennie\appdata\local\b1e"

Successfully deleted: [Folder] "C:\Program Files (x86)\coupons"

Successfully deleted: [Empty Folder] C:\Users\Jennie\appdata\local\{006B5A33-28E2-4E88-BC33-CE5D1B1584DC}

Successfully deleted: [Empty Folder] C:\Users\Jennie\appdata\local\{00C9BEF7-FCE3-4A26-B688-CB9658A4F570}

Successfully deleted: [Empty Folder] C:\Users\Jennie\appdata\local\{01A7A513-26B6-4D50-905E-6A1E2B60C02D}

Successfully deleted: [Empty Folder] C:\Users\Jennie\appdata\local\{03F3C8D4-3D19-488E-BD27-402000C5A0BD}

Successfully deleted: [Empty Folder] C:\Users\Jennie\appdata\local\{071F0FFE-08B4-4374-BFAE-D8F7A6D24E73}

Successfully deleted: [Empty Folder] C:\Users\Jennie\appdata\local\{07FDCBF7-79DB-43A2-BFA7-CFECB20B02DB}

Successfully deleted: [Empty Folder] C:\Users\Jennie\appdata\local\{0842C7BB-3CA5-44D0-B720-5B05B5D635BF}

Successfully deleted: [Empty Folder] C:\Users\Jennie\appdata\local\{086CA9C8-6BAA-4041-82C9-2739E8449CC3}

Successfully deleted: [Empty Folder] C:\Users\Jennie\appdata\local\{08D685EC-A201-47E9-94A8-0D783F8D1952}

Successfully deleted: [Empty Folder] C:\Users\Jennie\appdata\local\{091B8CB6-C49B-4BEE-B450-EA63FA97B1AC}

Successfully deleted: [Empty Folder] C:\Users\Jennie\appdata\local\{091B9422-1E6B-4E4F-A6C1-5B025B0F6F6A}

Successfully deleted: [Empty Folder] C:\Users\Jennie\appdata\local\{09E82E7F-59C4-4E3A-B4AC-3F01032FE248}

Successfully deleted: [Empty Folder] C:\Users\Jennie\appdata\local\{0BE7789C-08F7-47E1-AF63-932BA013C554}

Successfully deleted: [Empty Folder] C:\Users\Jennie\appdata\local\{0C6C6F18-97C9-4836-8292-D85E38C41ADB}

Successfully deleted: [Empty Folder] C:\Users\Jennie\appdata\local\{0CD2A864-55DA-4D76-8FBD-85E50FDF299E}

Successfully deleted: [Empty Folder] C:\Users\Jennie\appdata\local\{0D2BED37-0BB2-4310-B7AC-AEAE768C729E}

Successfully deleted: [Empty Folder] C:\Users\Jennie\appdata\local\{0E77070B-73C9-4FA6-905C-3B65D7540B90}

Successfully deleted: [Empty Folder] C:\Users\Jennie\appdata\local\{0EB0A4AD-30DE-4BC2-B072-316E019A9DCA}

Successfully deleted: [Empty Folder] C:\Users\Jennie\appdata\local\{0EF2261C-F6E2-4D27-BDBA-F41CC5D3C743}

Successfully deleted: [Empty Folder] C:\Users\Jennie\appdata\local\{0F2B7041-DFCF-41A0-BBA5-A583CA0B8AAB}

Successfully deleted: [Empty Folder] C:\Users\Jennie\appdata\local\{0F4D070F-CCBD-44E4-8A8F-CFD3F627788A}

Successfully deleted: [Empty Folder] C:\Users\Jennie\appdata\local\{0FF08AB2-9B8C-4E4A-B93D-FBC4DFCE8750}

Successfully deleted: [Empty Folder] C:\Users\Jennie\appdata\local\{133E995E-326D-4800-AA1B-ED3CBE83DD25}

Successfully deleted: [Empty Folder] C:\Users\Jennie\appdata\local\{1392EFC7-FE33-400D-9F25-5C53750BFE6D}

Successfully deleted: [Empty Folder] C:\Users\Jennie\appdata\local\{14699890-4DEB-4EEB-BB38-CAB7BBE5D078}

Successfully deleted: [Empty Folder] C:\Users\Jennie\appdata\local\{1532B516-586D-4B7F-9277-54E7751CF43C}

Successfully deleted: [Empty Folder] C:\Users\Jennie\appdata\local\{158FB4C8-86D4-4949-B8C8-58A4027B2915}

Successfully deleted: [Empty Folder] C:\Users\Jennie\appdata\local\{15F61009-FA9E-4A8C-BD64-EEBA1A0C75A4}

Successfully deleted: [Empty Folder] C:\Users\Jennie\appdata\local\{160CE8D2-495F-485F-A416-DFA427CE77EB}

Successfully deleted: [Empty Folder] C:\Users\Jennie\appdata\local\{16DA0435-B6A5-445A-87C1-1E4B4DDA5CC2}

Successfully deleted: [Empty Folder] C:\Users\Jennie\appdata\local\{1741D94F-793F-413F-9041-CFEE9DE625CA}

Successfully deleted: [Empty Folder] C:\Users\Jennie\appdata\local\{1787307B-7F43-49FB-B9E8-EF9027FB8103}

Successfully deleted: [Empty Folder] C:\Users\Jennie\appdata\local\{190E10A2-356C-442D-B544-41DF4937E585}

Successfully deleted: [Empty Folder] C:\Users\Jennie\appdata\local\{194332B1-35B2-48FC-A39D-5728ACA8ADD1}

Successfully deleted: [Empty Folder] C:\Users\Jennie\appdata\local\{19E9757C-F7D5-44B1-B19B-DBFCC43034E0}

Successfully deleted: [Empty Folder] C:\Users\Jennie\appdata\local\{1CF821BE-138C-4819-9343-C3554E313882}

Successfully deleted: [Empty Folder] C:\Users\Jennie\appdata\local\{1FB9FF0C-E1C0-4C6A-9EFD-C3F2EFA8D058}

Successfully deleted: [Empty Folder] C:\Users\Jennie\appdata\local\{1FC50ED4-D2AE-4418-8C4F-2FD663498CC2}

Successfully deleted: [Empty Folder] C:\Users\Jennie\appdata\local\{206E2AAC-5E76-4CE7-A903-B9F1531B3052}

Successfully deleted: [Empty Folder] C:\Users\Jennie\appdata\local\{2462FB01-FF5C-4529-A7AE-BDDF6C1ECAA8}

Successfully deleted: [Empty Folder] C:\Users\Jennie\appdata\local\{26983389-22F5-4279-B4ED-9725F203C4F0}

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Successfully deleted: [Empty Folder] C:\Users\Jennie\appdata\local\{F48832DF-AC7E-4F2E-8C17-58F77078CAF2}

Successfully deleted: [Empty Folder] C:\Users\Jennie\appdata\local\{F6EC0EDD-D1C7-49BA-A8A8-29EC02EAED0B}

Successfully deleted: [Empty Folder] C:\Users\Jennie\appdata\local\{F98DDCE9-6966-4F24-BE49-60976FE62A65}

Successfully deleted: [Empty Folder] C:\Users\Jennie\appdata\local\{FA5B42BF-3AF1-4E26-937D-F03BF63C44E5}

Successfully deleted: [Empty Folder] C:\Users\Jennie\appdata\local\{FAA6EA87-66FA-4A4D-8523-AA74155F6C93}

Successfully deleted: [Empty Folder] C:\Users\Jennie\appdata\local\{FB77B4A6-F9C8-4E8B-AED0-AFAD86C45382}

Successfully deleted: [Empty Folder] C:\Users\Jennie\appdata\local\{FC009C80-D9A4-45BC-8262-93AD3865CE0B}

Successfully deleted: [Empty Folder] C:\Users\Jennie\appdata\local\{FCD90DEC-2FCC-4251-BF15-E22E7259017A}

 

 

 

~~~ FireFox

 

Emptied folder: C:\Users\Jennie\AppData\Roaming\mozilla\firefox\profiles\qd6pyeut.default\minidumps [215 files]

 

 

 

~~~ Chrome

 

Successfully deleted: [Folder] C:\Users\Jennie\appdata\local\Google\Chrome\User Data\Default\Extensions\hahpjplbmicfkmoccokbjejahjjpnena

Successfully deleted: [Folder] C:\Users\Jennie\appdata\local\Google\Chrome\User Data\Default\Extensions\ippkomaaonokjnfjoikaemidanojkfmm

Successfully deleted: [Registry Key] hkey_local_machine\software\google\chrome\extensions\hahpjplbmicfkmoccokbjejahjjpnena

Successfully deleted: [Registry Key] hkey_local_machine\software\google\chrome\extensions\ippkomaaonokjnfjoikaemidanojkfmm

 

 

 

~~~ Event Viewer Logs were cleared

 

 

 

 

 

~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~

Scan was completed on Fri 04/12/2013 at 17:20:41.80

End of JRT log

~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~

 

the last scan fount nothing.  As I signed in to send you this an add from coupons to go popped-up.

Thanks again for all your help!!!



#12 Broni

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Posted 12 April 2013 - 08:40 PM

Which browser is misbehaving?


My Website

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#13 momma2six

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Posted 13 April 2013 - 06:29 AM

firefox



#14 Broni

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Posted 13 April 2013 - 12:55 PM

I need you to check if IE is having same issue.


My Website

p4433470.gif

My help doesn't cost a penny, but if you'd like to consider a donation, click p22001735.gif


 


#15 momma2six

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Posted 13 April 2013 - 03:31 PM

I searched a half a different searches using ie and didn't have any problems.  I then used google crome and had pop-ups.






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