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BSOD


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#1 Freezing

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Posted 10 April 2013 - 10:32 PM

Hi, I recently started using this old desktop again and i updaded the driver to the latest amd 13.1 legacy few days ago and i believe that this could be the cause of the bsod however i'm not so sure yet. The irony is that when i would boot into user as usual in the morning the bsod would occur and i would have to boot into safe mode and do basically nothing then boot back to user and the bsod won't occur.I copied and pasted this from event viewer. Hopefully it's sufficient to identify the problem. Thanks for any help in advance.

 


Log Name:      System
Source:        Microsoft-Windows-WER-SystemErrorReporting
Date:          11/4/2013 11:04:18 AM
Event ID:      1001
Task Category: None
Level:         Error
Keywords:      Classic
User:          N/A
Computer:      erik-PC
Description:
The computer has rebooted from a bugcheck.  The bugcheck was: 0x00000116 (0xfffffa8005a7d4e0, 0xfffff88004c08efc, 0x0000000000000000, 0x0000000000000002). A dump was saved in: C:\Windows\MEMORY.DMP. Report Id: 041113-35069-01.
Event Xml:
  <System>
    <Provider Name="Microsoft-Windows-WER-SystemErrorReporting" Guid="{ABCE23E7-DE45-4366-8631-84FA6C525952}" EventSourceName="BugCheck" />
    <EventID Qualifiers="16384">1001</EventID>
    <Version>0</Version>
    <Level>2</Level>
    <Task>0</Task>
    <Opcode>0</Opcode>
    <Keywords>0x80000000000000</Keywords>
    <TimeCreated SystemTime="2013-04-11T03:04:18.000000000Z" />
    <EventRecordID>134605</EventRecordID>
    <Correlation />
    <Execution ProcessID="0" ThreadID="0" />
    <Channel>System</Channel>
    <Computer>erik-PC</Computer>
    <Security />
  </System>
  <EventData>
    <Data Name="param1">0x00000116 (0xfffffa8005a7d4e0, 0xfffff88004c08efc, 0x0000000000000000, 0x0000000000000002)</Data>
    <Data Name="param2">C:\Windows\MEMORY.DMP</Data>
    <Data Name="param3">041113-35069-01</Data>
  </EventData>
</Event>


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#2 jhayz

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Posted 11 April 2013 - 01:57 AM

Let's try checking for the minidump folder.

 


If there are latest created minidumps under C:\Windows\Minidump folder, please post the latest dmp logs (atleast 5) by :
* If there is only one minidump found please continue with the step provided.
> Highlight (holding ctrl key) and choosing the dmp logs by hitting enter or left mouse click.
> Right-click and choose send to desktop.
> When on desktop, highlight all dmp logs and right-click and send to compressed zipped folder.
> Upload and share the link by registering here https://www.box.com/
* minidumps log sample 010613 - 16676 -01.dmp -> 01 is for month - 06 for day - 13 is for year.

 


Download Speccy and then install the program.  To post and publish a snapshot of your PC.
. In the Menu bar, click File -> Publish Snapshot
. Click Yes > then Copy to Clipboard
. On your next reply, right-click on a empty space and click Paste on reply box then click Post.


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#3 Freezing

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Posted 11 April 2013 - 02:29 AM

Ok here you go. Hopefully i got the correct stuff needed.

 

https://www.box.com/s/bzqno25sjqat8aj4mr03

 

http://speccy.piriform.com/results/4IfUWpA4LPLiG2ndppQQUR4



#4 jhayz

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Posted 11 April 2013 - 02:57 AM

Please zip all the dmp logs into one compressed folder (right-click send to) before uploading them. Speccy link is fine and working. There are 2 antiviruses installed - Avast and Norton Internet Security. Remove Avast first by Add or Remove Programs.


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#5 Freezing

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Posted 11 April 2013 - 03:01 AM

Hi, can i uninstall norton instead? Because that one has expired and I'm using Avast Pro Trial version. Unless it is a must i will uninstall Avast .
Sorry about that here's the zip version.

https://www.box.com/files/0/f/0/1/f_7441319885



#6 jhayz

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Posted 11 April 2013 - 03:26 AM

Actually, I was able to download the dmp file while signed out. The log shows :

 

 

Microsoft (R) Windows Debugger Version 6.12.0002.633 AMD64
Copyright (c) Microsoft Corporation. All rights reserved.

Symbol search path is: SRV*c:\symbols*http://msdl.microsoft.com/download/symbols
Executable search path is:
Windows 7 Kernel Version 7601 (Service Pack 1) MP (4 procs) Free x64
Product: WinNt, suite: TerminalServer SingleUserTS Personal
Built by: 7601.18044.amd64fre.win7sp1_gdr.130104-1431
Machine Name:
Kernel base = 0xfffff800`02c5a000 PsLoadedModuleList = 0xfffff800`02e9e670
Debug session time: Wed Apr 10 11:10:37.799 2013 (UTC + 8:00)
System Uptime: 0 days 0:02:45.204
Loading Kernel Symbols


..............................................................
................................................................
...........................
Loading User Symbols
Loading unloaded module list
...
*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************

Use !analyze -v to get detailed debugging information.

BugCheck 116, {fffffa800ab804e0, fffff88004008efc, 0, 2}

Unable to load image \SystemRoot\system32\DRIVERS\atikmpag.sys, Win32 error 0n2
*** WARNING: Unable to verify timestamp for atikmpag.sys
*** ERROR: Module load completed but symbols could not be loaded for atikmpag.sys
Probably caused by : atikmpag.sys ( atikmpag+8efc )

Followup: MachineOwner
---------

1: kd> !analyze -v
*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************

VIDEO_TDR_FAILURE (116)
Attempt to reset the display driver and recover from timeout failed.
Arguments:
Arg1: fffffa800ab804e0, Optional pointer to internal TDR recovery context (TDR_RECOVERY_CONTEXT).
Arg2: fffff88004008efc, The pointer into responsible device driver module (e.g. owner tag).
Arg3: 0000000000000000, Optional error code (NTSTATUS) of the last failed operation.
Arg4: 0000000000000002, Optional internal context dependent data.

Debugging Details:
------------------


FAULTING_IP:
atikmpag+8efc
fffff880`04008efc 4055            push    rbp

DEFAULT_BUCKET_ID:  GRAPHICS_DRIVER_TDR_FAULT

CUSTOMER_CRASH_COUNT:  1

BUGCHECK_STR:  0x116

PROCESS_NAME:  System

CURRENT_IRQL:  0

STACK_TEXT:  
fffff880`0236d9c8 fffff880`04e8b000 : 00000000`00000116 fffffa80`0ab804e0 fffff880`04008efc 00000000`00000000 : nt!KeBugCheckEx
fffff880`0236d9d0 fffff880`04e8ad0a : fffff880`04008efc fffffa80`0ab804e0 fffffa80`0a9fbd50 fffffa80`0aac3010 : dxgkrnl!TdrBugcheckOnTimeout+0xec
fffff880`0236da10 fffff880`04f31f07 : fffffa80`0ab804e0 00000000`00000000 fffffa80`0a9fbd50 fffffa80`0aac3010 : dxgkrnl!TdrIsRecoveryRequired+0x1a2
fffff880`0236da40 fffff880`04f5bb75 : 00000000`ffffffff 00000000`00002689 00000000`00000000 00000000`00000002 : dxgmms1!VidSchiReportHwHang+0x40b
fffff880`0236db20 fffff880`04f5a2bb : 00000000`00000102 00000000`00000000 00000000`00002689 00000000`00000000 : dxgmms1!VidSchiCheckHwProgress+0x71
fffff880`0236db50 fffff880`04f2d2c6 : ffffffff`ff676980 fffffa80`0aac3010 00000000`00000000 00000000`00000000 : dxgmms1!VidSchiWaitForSchedulerEvents+0x1fb
fffff880`0236dbf0 fffff880`04f59e7a : 00000000`00000000 fffffa80`0a861840 00000000`00000080 fffffa80`0aac3010 : dxgmms1!VidSchiScheduleCommandToRun+0x1da
fffff880`0236dd00 fffff800`02f7034a : 00000000`fffffc32 fffffa80`0a77db50 fffffa80`0518b9e0 fffffa80`0a77db50 : dxgmms1!VidSchiWorkerThread+0xba
fffff880`0236dd40 fffff800`02cc0946 : fffff880`009f0180 fffffa80`0a77db50 fffff880`009fafc0 3078302c`3078302c : nt!PspSystemThreadStartup+0x5a
fffff880`0236dd80 00000000`00000000 : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : nt!KxStartSystemThread+0x16


STACK_COMMAND:  .bugcheck ; kb

FOLLOWUP_IP:
atikmpag+8efc
fffff880`04008efc 4055            push    rbp

SYMBOL_NAME:  atikmpag+8efc

FOLLOWUP_NAME:  MachineOwner

MODULE_NAME: atikmpag

IMAGE_NAME:  atikmpag.sys

DEBUG_FLR_IMAGE_TIMESTAMP:  50a69661

FAILURE_BUCKET_ID:  X64_0x116_IMAGE_atikmpag.sys

BUCKET_ID:  X64_0x116_IMAGE_atikmpag.sys

Followup: MachineOwner
---------
 

STOP 0x00000116: VIDEO_TDR_ERROR

Usual causes:  Video driver, overheating, bad video card, ?BIOS, ?Power to card

http://www.carrona.org/bsodindx.html#0x00000116

Can you post what brand/model your desktop you are using?  What power supply wattage/brand is currently installed?

Try reinstalling your video driver here only after removing the currently installed and look for a 'clean 'install' option to avoid any remnants left out.

can i uninstall norton instead?

http://www.bleepingcomputer.com/download/norton-removal-tool/

Try using the free avast version instead or any trial versions. Microsoft Security Essentials and Avira are also highly recommended or among the top free antiviruses today.
 


Edited by jhayz, 11 April 2013 - 03:28 AM.

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#7 Freezing

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Posted 11 April 2013 - 03:33 AM

Hi, this is the brand and model of my computer. 

http://h20000.www2.hp.com/bizsupport/TechSupport/Document.jsp?objectID=c01971599&lang=en&cc=us&contentType=SupportFAQ&prodSeriesId=4079858&prodTypeId=12454

 

How do i check the power supply? 

 

Ok which one should i choose for the driver? Catalyst Software suite or latest beta driver? I'm not sure because when i updated the drivers, I used the amd Auto detect.



#8 jhayz

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Posted 12 April 2013 - 09:50 AM

The original ATI driver is found on the HP support site here. Disregard the previous link given above and try using the HP supplied driver first. See if the BSOD reoccurs after installing the ATI driver.

How do i check the power supply?

You would need to open the side casing of your desktop to see the printed information of your power supply.


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#9 Freezing

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Posted 12 April 2013 - 09:52 AM

Hi jhayz, thanks for helping so far. Today when i boot my com, i didn't experience any bsod. I think it might be solved after uninstalling norton. I'll update you if anything happens again. Thanks a lot.

Edited by Freezing, 12 April 2013 - 09:53 AM.


#10 jhayz

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Posted 12 April 2013 - 10:10 AM

Thanks for the quick update. :)


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#11 Freezing

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Posted 13 April 2013 - 12:52 PM

Hey jhayz, while using the computer today,The color bit changed by itself. The taskbar changed colour and themes all look so primitive. However, while searching for a solution to turn it back, it reverted itself. Thus i'm really paranoid now having past experience with some crazy virus.(on a different computer though). Is related to the bsod? If not, do you know what causes this? Thanks again. 

Edit: Got Bsod today again so i guess the problem is not solved. I will try to install the original ATI Driver you posted and update you again.

Edited by Freezing, 14 April 2013 - 12:10 AM.


#12 jhayz

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Posted 14 April 2013 - 01:25 AM

The problem is either a bad card or driver

STOP 0x00000116: VIDEO_TDR_ERROR

Usual causes:  Video driver, overheating, bad video card, ?BIOS, ?Power to card

http://www.carrona.org/bsodindx.html#0x00000116


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#13 Freezing

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Posted 14 April 2013 - 03:05 AM

Hi jhayz, i just installed the original ATI Driver that you posted i will update you if it happens again. So far nothing is wrong so thanks again.



#14 jhayz

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Posted 14 April 2013 - 10:44 AM

Ok :thumbup2:


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