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BSOD : BCCode: 124 Help Please :)


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#1 Time_Devil

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Posted 09 April 2013 - 08:26 AM

Hello,

 

Thank you for reading this.

 

My computer is new. I built it less than 6months ago. It has been running fine for that time without any issue whatsoever. Today I started getting BSOD's when I run games. Seeing pnkbstrb.exe in this probably indicates that punkbuster (the anticheat for Battlefield Bad Company 2) is causing some problems.

 

BSOD Info :

 

Problem signature:
  Problem Event Name:    BlueScreen
  OS Version:    6.1.7601.2.1.0.768.3
  Locale ID:    2057

Additional information about the problem:
  BCCode:    124
  BCP1:    0000000000000000
  BCP2:    FFFFFA8006FA4028
  BCP3:    00000000BF800000
  BCP4:    0000000000200001
  OS Version:    6_1_7601
  Service Pack:    1_0
  Product:    768_1
 

Minidump Info (Retrieved using Windbg)

 

Microsoft ® Windows Debugger Version 6.2.9200.20512 AMD64
Copyright © Microsoft Corporation. All rights reserved.


Loading Dump File [C:\Windows\Minidump\040913-9079-01.dmp]
Mini Kernel Dump File: Only registers and stack trace are available

Symbol search path is: SRV*E:\Symbols*http://msdl.microsoft.com/download/symbols
Executable search path is:
Windows 7 Kernel Version 7601 (Service Pack 1) MP (4 procs) Free x64
Product: WinNt, suite: TerminalServer SingleUserTS Personal
Built by: 7601.18044.amd64fre.win7sp1_gdr.130104-1431
Machine Name:
Kernel base = 0xfffff800`02e65000 PsLoadedModuleList = 0xfffff800`030a9670
Debug session time: Tue Apr  9 13:14:53.053 2013 (UTC + 1:00)
System Uptime: 0 days 0:34:26.380
Loading Kernel Symbols
...............................................................
................................................................
........................
Loading User Symbols
Loading unloaded module list
.....
*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************

Use !analyze -v to get detailed debugging information.

BugCheck 124, {0, fffffa8006fa4028, bf800000, 200001}

Probably caused by : GenuineIntel

Followup: MachineOwner
---------

2: kd> !analyze -v
*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************

WHEA_UNCORRECTABLE_ERROR (124)
A fatal hardware error has occurred. Parameter 1 identifies the type of error
source that reported the error. Parameter 2 holds the address of the
WHEA_ERROR_RECORD structure that describes the error conditon.
Arguments:
Arg1: 0000000000000000, Machine Check Exception
Arg2: fffffa8006fa4028, Address of the WHEA_ERROR_RECORD structure.
Arg3: 00000000bf800000, High order 32-bits of the MCi_STATUS value.
Arg4: 0000000000200001, Low order 32-bits of the MCi_STATUS value.

Debugging Details:
------------------


BUGCHECK_STR:  0x124_GenuineIntel

CUSTOMER_CRASH_COUNT:  1

DEFAULT_BUCKET_ID:  WIN7_DRIVER_FAULT

PROCESS_NAME:  PnkBstrB.exe

CURRENT_IRQL:  f

STACK_TEXT:  
fffff880`02f6da58 fffff800`02e2ea3b : 00000000`00000124 00000000`00000000 fffffa80`06fa4028 00000000`bf800000 : nt!KeBugCheckEx
fffff880`02f6da60 fffff800`02ff1633 : 00000000`00000001 fffffa80`06ed1b70 00000000`00000000 fffffa80`06ed1bc0 : hal!HalBugCheckSystem+0x1e3
fffff880`02f6daa0 fffff800`02e2e700 : 00000000`00000728 fffffa80`06ed1b70 fffff880`02f6de30 fffff880`02f6de00 : nt!WheaReportHwError+0x263
fffff880`02f6db00 fffff800`02e2e052 : fffffa80`06ed1b70 fffff880`02f6de30 fffffa80`06ed1b70 00000000`00000000 : hal!HalpMcaReportError+0x4c
fffff880`02f6dc50 fffff800`02e2df0d : 00000000`00000004 00000000`00000001 fffff880`02f6deb0 00000000`00000000 : hal!HalpMceHandler+0x9e
fffff880`02f6dc90 fffff800`02e21e88 : 00000000`00000002 00000000`00001000 00000000`00000000 00000000`00000000 : hal!HalpMceHandlerWithRendezvous+0x55
fffff880`02f6dcc0 fffff800`02ed952c : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : hal!HalHandleMcheck+0x40
fffff880`02f6dcf0 fffff800`02ed9393 : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : nt!KxMcheckAbort+0x6c
fffff880`02f6de30 fffff800`02ed16e4 : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : nt!KiMcheckAbort+0x153
fffff880`03de7638 00000000`00000000 : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : nt!memmove+0xb4


STACK_COMMAND:  kb

FOLLOWUP_NAME:  MachineOwner

MODULE_NAME: GenuineIntel

IMAGE_NAME:  GenuineIntel

DEBUG_FLR_IMAGE_TIMESTAMP:  0

FAILURE_BUCKET_ID:  X64_0x124_GenuineIntel_PROCESSOR_MAE

BUCKET_ID:  X64_0x124_GenuineIntel_PROCESSOR_MAE

Followup: MachineOwner
---------

I have attached a dxdiag file just because I could.

 

Please note :

 

I have read around this topic already.

AVG and Malwarebytes are currently in progress.

I do not have a CD burner so I cannot burn Memtest86 to a cd and boot from it. I do have memory sticks if someone can tell me if that works and how.

I do have my windows 7 disc, so I can do repairs. Please inform me if doing this will format anything as backing up is a big deal for me.

 

I appreciate any/all help or advice. Thank you everyone.

 

Edit:

 

I do not overclock anything

I do not use MSI afterburner

I have sufficient cooling

I have turned off all programs that could conflict with it (even firewalls etc)

Attached Files


Edited by Time_Devil, 09 April 2013 - 01:54 PM.


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#2 Anshad Edavana

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Posted 09 April 2013 - 08:57 AM

Can you uninstall Punkbuster and test ?. If you don't play online you don't need Punkbuster. If you play online try uninstall it and update to the latest version available.

 

 http://www.evenbalance.com/?page=pbsetup.php



#3 Time_Devil

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Posted 09 April 2013 - 09:38 AM

Thank you.

 

Sorry, I forgot to include that I have uninstalled Punkbuster and reinstalled it using the pbsetup tool. It updated and works fine.

 

I do play online exclusively. Obviously if I can't fix it I will stop playing, however I imagine that alone will not be the only cause. I am not experienced with these error logs... do they indicate Punkbuster as the cause or could it be something else?



#4 dc3

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Posted 09 April 2013 - 10:44 AM

Try booting into Safe Mode and see if the BSOD continues, if it does then this is a hardware problem.

 

The error "FAILURE_BUCKET_ID:  X64_0x124_GenuineIntel_PROCESSOR_MAE" is indicating that the CPU has failed.


Family and loved ones will always be a priority in my daily life.  You never know when one will leave you.

 

 

 

 


#5 Time_Devil

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Posted 09 April 2013 - 01:53 PM

Thank you very much. How does booting into safemode ensure that it is a hardware problem?



#6 dc3

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Posted 09 April 2013 - 02:19 PM

Safe Mode only uses a small number of applications, so the likely hood of something going wrong in Safe Mode usually points to a hardware issue.


Family and loved ones will always be a priority in my daily life.  You never know when one will leave you.

 

 

 

 


#7 Time_Devil

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Posted 09 April 2013 - 03:30 PM

I have since determined that my heat when running Battlefield Bad Company 2 rockets... most other things don't do that.

 

Once it passes 70 degrees it BSOD's or hard resets. Could the above failure be caused by temperature alone? It doesn't seem to do it under any other circumstances.

 

Also if that indicates it is my CPU, why was punkbuster referenced earlier in the log?

 

Edit : It does it regardless of temperature. :/


Edited by Time_Devil, 09 April 2013 - 04:30 PM.


#8 dc3

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Posted 10 April 2013 - 08:08 AM

The maximum operating temperature for your CPU is between 70C - 75C, and you have indicated that yours is running in excess of that, so yes, this could be the cause of the error and be shutting the computer down.

 

Since this is a new build the likelihood that the overheating isn't being cause by an accumulation of dust in the CPU heatsink and fan assembly, but it would be worth taking a look just to be sure.  You could try removing the thermal compound between the CPU and the heatsink and reapply it to see if this resolves the problem.  Another consideration is air flow through the case.


Family and loved ones will always be a priority in my daily life.  You never know when one will leave you.

 

 

 

 


#9 Anshad Edavana

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Posted 10 April 2013 - 08:16 AM

Hi Time_Devil

 

Did you updated graphics and audio drivers ?. Also try adding battlefield and punk buster to your Windows firewall or Antivirus firewall. If you over clocked your PC or graphics card you should set it to normal values before attempting any troubleshooting steps.



#10 Time_Devil

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Posted 11 April 2013 - 09:18 AM

Hello all,

 

I have solved this problem. Thank you for your help.

 

It seems that punkbuster is interacting with "EasyTune6", a MSI Afterburner-like program that shipped with my motherboard (Gigabyte). Disabling it did not fix it, but deleting it did. When that or other monitoring programs (GPU-Z, CPUZ) are active while punkbuster is running in BFBC2 (because I was using the programs to monitor my temperatures) it will also do it.

 

Therefore if anyone comes across this thread in the future looking for a fix : Disable any kind of overclocking software and any kind of monitoring software.

 

Thank you everyone.






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