Hello - I am a newbie here with limited knowledge re. PC's so would appreciate any help anyone can give me.
I believe my laptop has a virus, as a few days ago when I plugged in the usb lead from my camera to upload the photos, the laptop has stopped recognising that the camera is attached. It has always worked fine but now with the usb plugged in it doesn’t recognise it at all i.e. in my computer the camera is not showing.
Also then I noticed the SD card reader has stopped working in a similar way i.e. it does not recognise it is plugged in.
When windows (Windows 7) opens a grey message box pops up and says “error has occurred”. Google chrome has stopped working.
I also cannot get into the C drive. When I double click it says “access denied”. As there is a problem with the C drive I can’t save anything to the PC.
When opening the laptop in safe mode I can access the C drive and everything seems to work as per normal (but I cannot open things like Word which I assume is normal in safe mode). In safe mode I can pick up the photos and take them onto a memory stick, but when the windows starts normally it won’t let me do this…it seems that nothing on the C drive can be accessed.
I have run Kaspersky security which didn’t find a virus, also Avast (free version) which didn’t find anything. Finally also Malawarebytes came back with no infections.
A friends husband has suggested using combofix, but I see off the guide it states this must only be done via a helper on this site, hence why I have now joined. I look forward to any help you can offer me.