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Hard drive back up failure


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#1 Dr. Bond

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Posted 08 April 2013 - 08:01 PM

I wonder if anyone here has encountered this problem. I'm running Windows Vista and lately my computer has had difficulty booting up. Soon after a successful reboot it sometimes freezes or crashes altogether. I get a blue screen explaining that Windows has shut down to protect itself from damage.

 

I ran the diagnotics tool, and nothing is damaged. It boots fine in safe mode. I scanned my pc in safe mode with Microsoft Security Essentials with clean results.

 

I decided to back up my hard drive before I continued any further troubleshooting. I was on disk three when I was prompted with this message:

 

 

    The backup did not complete successfully.

    An error occured. The following information might help you resolve the error.

    The volume for a file has been externally altered so that the opened file is no longer valid. (0x800703EE)

 

I don't know how to backup my hard drive at this point or what troubleshooting steps to take from here. If anyone has any feedback or guidance I would really appreciate it.



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#2 dc3

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Posted 09 April 2013 - 10:11 AM

Run sfc /scannow to see if this will resolve this issue.  The instructions are for Normal Mode, but you will need run this in Safe Mode.

 

The sfc /scannow command scans all protected system files and replaces corrupted and incorrect versions with correct Microsoft versions.

Click on the Start orb startorb_zps06e1f985.png, the type in cmd in the Search protrams and files.

cmd will appear in Programs above, right click on it, then click onRun as administrator.   

If you are prompted for an administrator password or for a confirmation, enter the password, or click Allow.  

A page similar to the one below will open.

Screenshot2.jpg

Type in sfc /scannow and then press Enter to start the scan.

If the scan stops after successfully completeing a part of the scan for more than thirty minutes type in exit and press Enter to stop the scan.
 


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#3 Dr. Bond

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Posted 10 April 2013 - 07:33 PM

Thank you Arachibutyrophobia,
 
Interesting handle. That's the only thing I don't like about peanut butter.
 
I ran the sfc scan as you directed and windows located some corrupt files but was unable to fix some of them. I was directed to view the files in the CBS.log
 

(I tried to post a screen shot of the prompt provided at the conclusion of the scan but was told I couldn't "post that image extension on this community" I wrote out what it said below, but for future reference in case it might be helpful, how can I post a screenshot with my response? Or do I need administrator authorization for that?)

 

Below is what the prompt said:

   "Windows Resource Protection found corrupt files but was unable to fix some of them. Details are included in the CBS.Log  

    windir \ Logs \ CBS \ CBS.log. For example  C: \ Windows \ Logs \ CBS \ CBS.log

 

I followed the path but all I found was...

 

   CBS

   CBS.persist
   FilterList

 

... and I wasn't able to access anything.
 
Another curiousity that I noticed is that the appearance theme recently, upon a previous reboot, reverted from the Vista default theme to the Windows Classic theme. This doesn't bother me, but I thought it might lend a clue where to look next. Do you have any futher thoughts or direction for me?
I sincerely appreciate any help you can provide. Thanks again.



#4 Dr. Bond

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Posted 10 April 2013 - 07:45 PM

Arachibutyrophobia,
 

Ok. I looked it up and found out how to access the CBS.log and just as I feared, I was confronted with a long list of information which I can't possibly begin to read.

 

Suggestions?



#5 just me 54

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Posted 02 May 2013 - 11:47 AM

I am having this same problem.  I followed the instructions above and was told I had corrupted files.  Apparently they were fixed however when I went to run the back-up again, it stopped on the 2nd disk and error showed 0x800704D3. 

I have tried a system restore however I require a date later than the system has stored. 

Please help or will I have to take it into the Geek Squad.  I really do not want to do that.  Sor please help.



#6 dc3

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Posted 02 May 2013 - 12:20 PM

I decided to back up my hard drive before I continued any further troubleshooting. I was on disk three when I was prompted with this message...
 
The problem here is with the hdd with the operating system, that is the only one which would need to be backed up.  The other hdds are independent of the hdd containing the operating system.
 
Since the computer boots into Safe Mode this problem may be driver related.  I would suggest that you perform a Clean Boot to see if you can find what the culprit is.
 
How to perform a clean boot

***This is a diagnotic tool for Windows Vista, Windows 7, and Windows 8.  This will not repair your computer, but it may point to where the problem lies so that a repair can be made.***

Warning:  Disabling items in Services or Startup may leave your anitivius disabled until the process is ended.  For this reason I would suggest that you perform this process off line.

(1)  Click on the Start orb startorb_zps06e1f985.png, then type msconfig.exe in the Search programs and files box.  

(2)  When msconfig is seen in Programs, right click on it, then click on Run as administrator.

msconfig2_zps2e854ee3.png

If you are prompted for an administrator password or for confirmation, you should enter the password or provide confirmation.

(1)  Click on the General tab.   

(2)  Click the Selective startup option.

(3)  Remove the check mark in the Load startup items  check box.

Cleanboot_zps3b042516.png

(1)  Click on the Services tab.

(2)  Place a check mark in the Hide all Microsoft services check box, this will remove the Microsoft Services from the list but will still be running.

(3)  Click Disable all, this will remove all of the check marks in the Services list, then click on Restart.

cleanboot16_zps67072642.png

**The following is a process of elimination to find the Service or Startup item that is causing your problem**.  

To make this process quicker the Services or Startup items will initially be devided in half by adding check marks to one half of the Services and restarting the computer to see if the problem resumes.  If the problem isn't found in that half, the check marks will be removed and the other half of the boxes will be checked and the computer restarted again.  If the problem is found in one of these halves, that half will have the check marks removed one at a time until the Service or Startup item is found.  This process will begin with Services, if no porblem is found there the process will be continued in Startup.

*  If the problem does not continue after the restart go back to Services and place check marks in half of the boxes and restart the computer.  

*  If the problem still does not continue return to Services and remove the check marks that were added, then place check marks in the remaining half of the boxes and restart the computer.

If the problem resumes after a restart in one of these halves, you will procede with this process in the half where the problem occurs.  If this does not continue in either half you should repeat this process in Sartup.

*  In the half of the Services that the problem is found, remove one check mark at a time and restart the computer to see if that  is the Service causing the problem.  Continue to do this with the Services untill the service causing this problem is  found.

If the problem is not found in Services, remove all of the check marks, click on the Startup tab and repeat the search process there.

Caution:  If this is a laptop, make sure, you do NOT disable any keyboard, or touchpad entries.

If this problem is found, run the System Configuration Utility, then click on the check box to clear the item.

To open the System Configuration Utility:

(1) Click on the Start orb startorb_zps06e1f985.png.

(2)  Click on Control Panel.

(3)  Click on Administrative Tools.  

(4)  Double click on System Configuration.

If the Service or Startup item is identified please include it in your next post.


When you are finished, click on the General tab in System Configuration, then click on Normal Startup, click on OK, then restart your computer.

I must apologize for the late response, I somehow lost track of this topic.


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#7 dc3

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Posted 02 May 2013 - 12:34 PM

I am having this same problem.  I followed the instructions above and was told I had corrupted files.  Apparently they were fixed however when I went to run the back-up again, it stopped on the 2nd disk and error showed 0x800704D3. 

I have tried a system restore however I require a date later than the system has stored. 

Please help or will I have to take it into the Geek Squad.  I really do not want to do that.  Sor please help.

 

Hi just me 54, and welcome to BleepingComputer.

 

Please read the PM that I sent this morning.  In the picture below you can see an envelope outlined in red, when you go to the forums you will see this same envelope (minus red highlight), click on it to access your PMs.

 

PM_zps0c06a99c.png


Family and loved ones will always be a priority in my daily life.  You never know when one will leave you.

 

 

 

 





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