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2TB Seagate external went RAW, cant access in PartedMagic


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#1 dansonta

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Posted 07 April 2013 - 10:18 PM

My 2TB Seagate USB3.0 HD went out on me on my Windows 7 PC.  I store a lot of media on my external for work, mainly MXF files for Avid Media Composer. 

 

While running Avid, the computer locked up and I had to hard reset.  After rebooting the computer, it asked to scan my external for errors.  I let it do its thing and it got to what I believe is the second phase and locked up on the number "1024".  I tried to cancel the chkdsk but it wouldn't exit out.  I then tried to shut down the computer and it hung for 10 minutes, forcing me to hard restart yet again.  Now I can't even boot my work PC or my home PC with the hard drive plugged in, the PC's just hang.  When I plug in the drive after I boot, it takes a good 10 minutes for the computer to begin to read it, and when it does, it asks to chkdsk, but we all know how well that went last time.  A few of the boots it showed the dirve as 0/0bytes and showed nothing on it.

I finally decided to run a chkdsk over night and told it to fix errors.  When I came to it the next morning, the chdksk utility wasn't on the screen, which I figured was a good sign.  I opened up "My Computer" and saw the hard drive with the proper data used on it.  When I opened up the drive, I saw my root folders, however no files were in them.  This has me worried..

So after browsing the internet I ran across James Litten's post about external disks becoming RAW.  I have downloaded PartedMagic and am trying to fix / recover this hard drive, here is where I get more confused...

1) First, TestDisk takes forever to find my drive, its like the drive has a lot of trouble getting read in the first place.  After it found it, I ran TestDisk, analyzed and followed all the steps.  After analyzing and "going deeper" it found no partition and provided me with a read error.

2) When I open GSmartControl and look at my drives, it says "Unknown Model"

 

3) I click re-read data and I get the error "Cannot retrieve SMART data, Devie open failed or device did not return and IDENTIFY DEVICE structure".

 

4)  When I click on File Management and click on the drive, it sits at Status:Running, Progress: 50%. I click it again and I get this error:


Error reading bootsector: Input/output error
Failed to sync device /dev/sdg1: Input/output error
Failed to mount '/dev/sdg1': Input/output error
NTFS is either inconsistent, or there is a hardware fault, or it's a
SoftRAID/FakeRAID hardware. In the first case run chkdsk /f on Windows
then reboot into Windows twice. The usage of the /f parameter is very
important! If the device is a SoftRAID/FakeRAID then first activate
it and mount a different device under the /dev/mapper/ directory, (e.g.
/dev/mapper/nvidia_eahaabcc1). Please see the 'dmraid' documentation
for more details.

 

After click close from the error, I can no longer see it in the file management.


I am not sure where to go from here.  It seems the files still exist on the drive from the few times I can see the root folder and the disk space that is available.

Please help!


Edited by dansonta, 07 April 2013 - 11:29 PM.


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#2 dansonta

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Posted 10 April 2013 - 10:53 PM

Now when I plug it in after leaving it off for a few days it shows up as 0bytes/0bytes and when I double click it, it says it has to be formatted.



#3 dansonta

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Posted 11 April 2013 - 12:58 AM

Here are pictures from my proccess in Parted Magic..

Run testdisk, I get "No partition found for recovery"
http://imageshack.us/photo/my-images/19/test1cqa.jpg/

I do a deeper search, nothing happens
http://imageshack.us/photo/my-images/820/test2tc.jpg/

I check the Disk Health and it hangs here for 3-5 minutes
http://imageshack.us/f/402/test4as.jpg/

Eventually it pops up as "Unknown Drive"
http://imageshack.us/f/703/test5kt.jpg/

I click on it, I receive "Cannot retrieve SMART data"
http://imageshack.us/f/9/test6t.jpg/

This is what the execution log says
http://imageshack.us/f/37/test7g.jpg/

I check the File System and I find a sense of hope.  I can see my drive.  It is labeled sdg1 Sontag 2TB External
http://imageshack.us/f/443/test8h.jpg/

I click on it, and I get this error
http://imageshack.us/f/198/test9l.jpg/

I close the error message and it hangs here at 50%
http://imageshack.us/f/843/test10o.jpg/

Eventually I'm able to see my folders, however I can't open any of the files, and the folders are empty...
http://imageshack.us/f/407/test11i.jpg/

-------------------

So I downloaded EaseUS to try and recover my files.  When I go to scan for a "Complete Recovery", my drive does not show up.  So I selected "Partition Recovery" and my drive shows up as Seagate Backup+Desk USB Device.  It goes to scan the drive and 0 files pop up for recovery....

PLEASE help! :(



#4 James Litten

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Posted 13 April 2013 - 07:01 PM

I'm afraid that your issue requires a lab environment to recover the data from it.

 

Seagate provides this service but it is not cheap. You can contact them here to get an idea of what would be involved.

http://www.seagate.com/services-software/data-recovery-services/

 

James



#5 dansonta

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Posted 16 April 2013 - 11:11 PM

Is going through Seagate cheaper than going through lets say..Geeksquad?



#6 James Litten

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Posted 17 April 2013 - 09:02 AM

You'd have to ask them, I don't know what the Geeksquad franchise in your area (or even where 'your area' is :) ) charges.

The one local to me does not have the tools to fix this type of problem and would probably send it out to some place like Seagate or one of their authorized data recovery labs.

 

James






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