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USB ports stop working after about an hour of use. (As well as other issues)


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#1 Deathgod1234

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Posted 07 April 2013 - 08:48 PM

Basic Info:
OS: Microsoft Windows Vista Home Premium

Version: 6.0.6002 Service Pack 2 Build 6002
Computer: Dell Studio XPS 435 MT x64 based

Ok, I have been having multiple issues with my desktop over the past year or so and just now decided to fix it because it became unbearable.
My computer first started with an issue where when I played games with really good graphics or left it on for hours - a few days on end it would shut itself off and refuse to turn on for at least an hour. This also occurred if I shut it down period. I have no idea if it is related, but I wanted to post all the problems I have had with the desktop in case they are. Anyways, when I would attempt to turn it on before the hour+ time had passed the power button flashed yellow and the computer would make a sort of beep sound but not exactly a beep. It is a hard sound to explain. This has lessened with time, but it still does it from time to time.

Then next, and more recently, I have had issues connecting to wifi when others in the house had no issue and we were all using the same wifi. The wifi modem is neither too close nor too far. I have attempted moving it around to see if it would change anything and no noticeable changes were found.

Next, my mouse started to behave erratically. It moves of it's own accord, clicks randomly (usually right clicks), and will scroll the page. I will not even be touching the mouse sometimes when it does this. It doesn't ever seem to do anything of importance but change the screen and annoy me.

Lastly and this started yesterday, after about approximately an hour of use the USB ports would stop working. No mouse, no keyboard, no wifi adapter, no speakers, no camera, nothing plugged into a USB port worked. The only solution to make them "work" again is to reboot the computer manually, which causes my computer to stay off for an hour. I think I have some sort of virus, but I am not positive because I am not a computer expert. Also all of this may have nothing to do with each other like I said before and the main problem for me is the USB ports going out.

Also address each problem separately if they have nothing to do with each other. Fixing any of these problems would help me tremendously with my computer.

Any help is much appreciated :)


Edited by hamluis, 11 April 2013 - 12:38 PM.
Moved from Vista to Internal Hardware - Hamluis.


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#2 doinmeedin

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Posted 08 April 2013 - 05:58 AM

Sounds like you may not have kept on top of your computer maintenance so, click these links, and have a good read through some of these Vista tutorials, they are pinned to the top of the Vista forum, you sometimes find that having a real good clean out really helps, I:E disk cleanup, sfc /scannow, and updating drivers, etc !!!!!!!!

 

 

http://www.bleepingcomputer.com/forums/t/79852/how-to-perform-a-clean-vista-install-using-a-vista-upgrade-product-key/

 

http://www.bleepingcomputer.com/forums/t/26655/windows-vista-driver-list/

 

http://www.bleepingcomputer.com/forums/t/78386/bleeping-computer-vista-tutorials/

 

Hope this helps !!


If life is not an option then why are we not given the option in the first place !


#3 Deathgod1234

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Posted 10 April 2013 - 09:53 AM

I updated all my drivers and I still am having the issue.
ALSO I found out it isn't killing the USB drivers. It is actually just freezing for no apparent reason and killing everything that is running. Which also happens to make it seem like the USB ports aren't working when actually the whole computer has frozen. 



#4 hamluis

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Posted 10 April 2013 - 11:12 AM

Please download MiniToolBox  , save it to your desktop and run it.

 

Checkmark the following checkboxes:

  List last 10 Event Viewer log

  List Installed Programs

  List Users, Partitions and Memory size.

 

Click Go and paste the content into your next post.

 

Also...please Publish a Snapshot using Speccy - http://www.bleepingcomputer.com/forums/topic323892.html/page__p__1797792#entry1797792 , taking care to post the link.  Do not copy/paste data from the report.

 

Louis



#5 Deathgod1234

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Posted 11 April 2013 - 04:08 AM

MiniToolBox by Farbar  Version:05-03-2013
Ran by Chris (administrator) on 11-04-2013 at 04:06:07
Running from "C:\Users\Chris\Downloads"
Windows Vista ™ Home Premium Service Pack 2 (X64)
Boot Mode: Normal
***************************************************************************
 
========================= Event log errors: ===============================
 
Application errors:
==================
Error: (04/11/2013 04:05:38 AM) (Source: Perflib) (User: )
Description: PolicyAgent
 
Error: (04/11/2013 04:05:38 AM) (Source: Perflib) (User: )
Description: OpenIPSecPerformanceDataC:\Windows\System32\ipsecsvc.dllPolicyAgent8
 
Error: (04/11/2013 04:05:34 AM) (Source: Perflib) (User: )
Description: EmdCacheC:\Windows\system32\emdmgmt.dll8
 
Error: (04/11/2013 03:52:05 AM) (Source: WinMgmt) (User: )
Description: //./root/CIMV2SELECT * FROM __InstanceModificationEvent WITHIN 60 WHERE TargetInstance ISA "Win32_Processor" AND TargetInstance.LoadPercentage > 990x80041003
 
Error: (04/11/2013 00:21:11 AM) (Source: Perflib) (User: )
Description: WmiApRplC:\Windows\system32\wbem\wmiaprpl.dll8
 
Error: (04/11/2013 00:21:10 AM) (Source: Perflib) (User: )
Description: PolicyAgent
 
Error: (04/11/2013 00:21:10 AM) (Source: Perflib) (User: )
Description: OpenIPSecPerformanceDataC:\Windows\System32\ipsecsvc.dllPolicyAgent8
 
Error: (04/11/2013 00:21:10 AM) (Source: Perflib) (User: )
Description: PNRPsvcC:\Windows\system32\pnrpperf.dll8
 
Error: (04/11/2013 00:21:09 AM) (Source: Perflib) (User: )
Description: MSDTCC:\Windows\system32\msdtcuiu.DLL8
 
Error: (04/11/2013 00:21:09 AM) (Source: Perflib) (User: )
Description: LsaC:\Windows\system32\Secur32.dll8
 
 
System errors:
=============
 
Microsoft Office Sessions:
=========================
Error: (04/11/2013 04:05:38 AM) (Source: Perflib)(User: )
Description: PolicyAgent
 
Error: (04/11/2013 04:05:38 AM) (Source: Perflib)(User: )
Description: OpenIPSecPerformanceDataC:\Windows\System32\ipsecsvc.dllPolicyAgent8
 
Error: (04/11/2013 04:05:34 AM) (Source: Perflib)(User: )
Description: EmdCacheC:\Windows\system32\emdmgmt.dll8
 
Error: (04/11/2013 03:52:05 AM) (Source: WinMgmt)(User: )
Description: //./root/CIMV2SELECT * FROM __InstanceModificationEvent WITHIN 60 WHERE TargetInstance ISA "Win32_Processor" AND TargetInstance.LoadPercentage > 990x80041003
 
Error: (04/11/2013 00:21:11 AM) (Source: Perflib)(User: )
Description: WmiApRplC:\Windows\system32\wbem\wmiaprpl.dll8
 
Error: (04/11/2013 00:21:10 AM) (Source: Perflib)(User: )
Description: PolicyAgent
 
Error: (04/11/2013 00:21:10 AM) (Source: Perflib)(User: )
Description: OpenIPSecPerformanceDataC:\Windows\System32\ipsecsvc.dllPolicyAgent8
 
Error: (04/11/2013 00:21:10 AM) (Source: Perflib)(User: )
Description: PNRPsvcC:\Windows\system32\pnrpperf.dll8
 
Error: (04/11/2013 00:21:09 AM) (Source: Perflib)(User: )
Description: MSDTCC:\Windows\system32\msdtcuiu.DLL8
 
Error: (04/11/2013 00:21:09 AM) (Source: Perflib)(User: )
Description: LsaC:\Windows\system32\Secur32.dll8
 
 
CodeIntegrity Errors:
===================================
  Date: 2013-04-09 22:15:07.973
  Description: Code Integrity is unable to verify the image integrity of the file \Device\HarddiskVolume3\Program Files (x86)\ATI Technologies\HydraVision\HydraDMH64.dll because the set of per-page image hashes could not be found on the system.
 
  Date: 2013-04-09 22:15:07.894
  Description: Code Integrity is unable to verify the image integrity of the file \Device\HarddiskVolume3\Program Files (x86)\ATI Technologies\HydraVision\HydraDMH64.dll because the set of per-page image hashes could not be found on the system.
 
  Date: 2013-04-09 22:15:06.426
  Description: Code Integrity is unable to verify the image integrity of the file \Device\HarddiskVolume3\Program Files (x86)\ATI Technologies\HydraVision\HydraDMH64.dll because the set of per-page image hashes could not be found on the system.
 
  Date: 2013-04-09 22:15:06.342
  Description: Code Integrity is unable to verify the image integrity of the file \Device\HarddiskVolume3\Program Files (x86)\ATI Technologies\HydraVision\HydraDMH64.dll because the set of per-page image hashes could not be found on the system.
 
  Date: 2013-04-09 22:15:06.265
  Description: Code Integrity is unable to verify the image integrity of the file \Device\HarddiskVolume3\Program Files (x86)\ATI Technologies\HydraVision\HydraDMH64.dll because the set of per-page image hashes could not be found on the system.
 
  Date: 2013-04-09 22:15:06.186
  Description: Code Integrity is unable to verify the image integrity of the file \Device\HarddiskVolume3\Program Files (x86)\ATI Technologies\HydraVision\HydraDMH64.dll because the set of per-page image hashes could not be found on the system.
 
  Date: 2013-04-09 22:15:06.107
  Description: Code Integrity is unable to verify the image integrity of the file \Device\HarddiskVolume3\Program Files (x86)\ATI Technologies\HydraVision\HydraDMH64.dll because the set of per-page image hashes could not be found on the system.
 
  Date: 2013-04-09 22:15:06.021
  Description: Code Integrity is unable to verify the image integrity of the file \Device\HarddiskVolume3\Program Files (x86)\ATI Technologies\HydraVision\HydraDMH64.dll because the set of per-page image hashes could not be found on the system.
 
  Date: 2013-04-09 22:15:05.944
  Description: Code Integrity is unable to verify the image integrity of the file \Device\HarddiskVolume3\Program Files (x86)\ATI Technologies\HydraVision\HydraDMH64.dll because the set of per-page image hashes could not be found on the system.
 
  Date: 2013-04-09 22:15:05.863
  Description: Code Integrity is unable to verify the image integrity of the file \Device\HarddiskVolume3\Program Files (x86)\ATI Technologies\HydraVision\HydraDMH64.dll because the set of per-page image hashes could not be found on the system.
 
 
=========================== Installed Programs ============================
 
Akamai NetSession Interface
AMD APP SDK Runtime (Version: 10.0.937.2)
AMD Catalyst Install Manager (Version: 8.0.877.0)
Apple Mobile Device Support (Version: 6.1.0.13)
AVG 2013 (Version: 13.0.3162)
AVG 2013 (Version: 13.0.3272)
AVG 2013 (Version: 2013.0.3272)
Bonjour (Version: 3.0.0.10)
ccc-utility64 (Version: 2012.1116.1515.27190)
Curse Client (Version: 5.1.1.730)
Google Chrome (Version: 26.0.1410.64)
iCloud (Version: 2.1.1.3)
Intel® Network Connections Drivers
iTunes (Version: 11.0.2.26)
Logitech Webcam Software (Version: 12.10.1113)
Microsoft .NET Framework 3.5 SP1
Microsoft .NET Framework 3.5 SP1 (Version: 3.5.30729)
Microsoft .NET Framework 4 Client Profile (Version: 4.0.30319)
Microsoft .NET Framework 4 Extended (Version: 4.0.30319)
Microsoft Visual C++ 2005 Redistributable (x64) (Version: 8.0.56336)
Microsoft Visual C++ 2005 Redistributable (x64) (Version: 8.0.59192)
Microsoft Visual C++ 2005 Redistributable (x64) (Version: 8.0.61000)
Microsoft Visual C++ 2008 Redistributable - x64 9.0.21022 (Version: 9.0.21022)
Microsoft Visual C++ 2008 Redistributable - x64 9.0.30729.6161 (Version: 9.0.30729.6161)
Microsoft Visual C++ 2010  x64 Redistributable - 10.0.30319 (Version: 10.0.30319)
MobileMe Control Panel (Version: 3.1.8.0)
SAMSUNG USB Driver for Mobile Phones (Version: 1.5.5.0)
Speccy (Version: 1.20)
Ventrilo Client for Windows x64 (Version: 3.0.8.0)
Visual Studio 2010 x64 Redistributables (Version: 13.0.0.1)
Windows Live ID Sign-in Assistant (Version: 6.500.3165.0)
WinRAR 4.20 (64-bit) (Version: 4.20.0)
Yontoo Layers Runtime 1.10.01 (Version: 1.10.01)
 
========================= Memory info: ===================================
 
Percentage of memory in use: 58%
Total physical RAM: 4086.26 MB
Available physical RAM: 1713.59 MB
Total Pagefile: 8362.03 MB
Available Pagefile: 5382.5 MB
Total Virtual: 4095.88 MB
Available Virtual: 4009.44 MB
 
========================= Partitions: =====================================
 
1 Drive c: (OS) (Fixed) (Total:581.11 GB) (Free:99.13 GB) NTFS
2 Drive d: (RECOVERY) (Fixed) (Total:15 GB) (Free:14.88 GB) NTFS
 
========================= Users: ========================================
 
User accounts for \\CHRIS-PC
 
Administrator            Chris                    Guest                    
Kids                     
 
 
**** End of log ****

Edited by Deathgod1234, 11 April 2013 - 04:55 AM.


#6 hamluis

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Posted 11 April 2013 - 07:38 AM

Your CPU seems to operating too close (IMO) to the max temperature...max is 68 Celsius, you currently reflect 62 Celsius.  So that is the first thing that I would address.

 

Your motherboard temperature exceeds that, which may be another indication of a system overheating problem.  I cannot say that it is for sure, but a red flag goes off in my mind whenever the motherboard temp is over 50 Celsius.  For purposes of comparison...my current motherboard temperature is 40 Celsius, while yours is 76 Celsius.

 

You also reflect 3 instances of AVG installed.  You only need one, I would uninstall all others.

 

Yontoo Layers Runtime seems (at the least) to be a questionable install.  I would uninstall it.

http://www.yontoo.com/support.aspx#remove

 

Louis



#7 Deathgod1234

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Posted 11 April 2013 - 07:54 AM

How do I go about reducing my CPU's temperature? Like are there software related ways to do this or would it all be hardware related like buying a new fan and replacing things? I would rather not have to spend any money if at all possible :P


Also Yontoo Layers will not let me remove it via control panel>uninstall programs. Any advice on how to get rid of it? 


Edited by Deathgod1234, 11 April 2013 - 07:57 AM.


#8 hamluis

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Posted 11 April 2013 - 10:30 AM

Best source of advice on possible overheating and relieving such...can probably be found by posting in the Internal Hardware forum.

 

I  never heard of Yontoo Layers until you posted it.  If the instructions I linked to don't work for you...try something like  Revo Uninstaller  - http://www.bleepingcomputer.com/forums/topic397185.html/page__pid__2246595#entry2246595 .

 

I can move your topic to Internal Hardware, if you like...or you can initiate a new topic there.  Your preference.

 

Louis



#9 Deathgod1234

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Posted 11 April 2013 - 11:23 AM

I would appreciate if you would move it over to Internal Hardware for me. 

Thank you :)






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