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#1 willbeaden

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Posted 07 April 2013 - 03:22 PM

Picture of a lady with headset offering 24/7 help shows in corner of every window.  May have been result of clicking on fake Adobe update.  She won't go away.

 

This is on my son's PC.  He called for help.  It sounds a bit like a Fake A/V, but not so totally debilitating.  He had a short-cut for T-M Housecall on his desktop, so ran that, and it appeared to update and is running.  Have to see if it comes up with anything.

 

Please respond if you have a solution for this.

 

Thanks.

 

Bill



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#2 boopme

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Posted 07 April 2013 - 07:01 PM

Welcome willbeaden

 

Lets scan for infections and see how it goes.

 

 


Please download Rkill by Grinler and save it to your desktop.

Link 1
Link 2


  • Double-click on the Rkill desktop icon to run the tool.
  • If using Vista, right-click on it and Run As Administrator
  • A black DOS box will briefly flash and then disappear. This is normal and indicates the tool ran successfully.
  • If not, delete the file, then download and use the one provided in Link 2.
  • If it does not work, repeat the process and attempt to use one of the remaining links until the tool runs.
  • If the tool does not run from any of the links provided, please let me know.

Do not reboot the computer, you will need to run the application again.

 

 

 

 

Please download AdwCleaner by Xplode onto your desktop.
•Close all open programs and internet browsers.
•Double click on adwcleaner.exe to run the tool.
•Click on Delete.
•Confirm each time with Ok.
•You will be prompted to restart your computer. A text file will open after the restart.
•Please post the contents of that logfile with your next reply.
•You can find the logfile at C:\AdwCleaner[S1].txt as well.

 

 

 

Now I'd like us to scan your machine with ESET OnlineScan

  • Hold down Control and click on this link to open ESET OnlineScan in a new window.
  • Click the esetonlinebtn.png  button.
  • For alternate browsers only: (Microsoft Internet Explorer users can skip these steps)
  • Check "YES, I accept the Terms of Use."
  • Click the Start button.
  • Accept any security warnings from your browser.
  • Under scan settings, check "Scan Archives" and "Remove found threats"
  • Click Advanced settings and select the following:
    • Scan potentially unwanted applications
    • Scan for potentially unsafe applications
    • Enable Anti-Stealth technology
  • ESET will then download updates for itself, install itself, and begin scanning your computer. Please be patient as this can take some time.
  • When the scan completes, click List Threats
  • Click Export, and save the file to your desktop using a unique name, such as ESETScan. Include the contents of this report in your next reply.
  • Click the Back button.
  • Click the Finish button.

 

NOTE:Sometimes if ESET finds no infections it will not create a log.


Edited by boopme, 07 April 2013 - 07:03 PM.

How do I get help? Who is helping me?For the time will come when men will not put up with sound doctrine. Instead, to suit their own desires, they will gather around them a great number of teachers to say what their itching ears want to hear....Become a BleepingComputer fan: Facebook

#3 willbeaden

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Posted 07 April 2013 - 07:27 PM

Thank you, Boopme.  Housecall did not pick up this infection, returned nothing.  So we've got to get rkill onto his machine.  Problem is, I'm a couple hours away from the infected computer putting grandkids to bed.  He has a smart phone and Dropbox.  I did already send him rkill. I have forwarded your instructions to him.  Thank you so much. 



#4 boopme

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Posted 07 April 2013 - 07:35 PM

No problem ,we'll check back.


How do I get help? Who is helping me?For the time will come when men will not put up with sound doctrine. Instead, to suit their own desires, they will gather around them a great number of teachers to say what their itching ears want to hear....Become a BleepingComputer fan: Facebook

#5 willbeaden

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Posted 03 May 2013 - 12:27 PM

Follow-up:   My son followed all your instructions and was very happy with the results.  He had been planning to buy another computer, but now the machine runs better than it has in a long time, so he can postpone that purchase.  And he thinks I'm a computer genius! :bounce:

 

Thank you.

Bill



#6 boopme

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Posted 03 May 2013 - 12:48 PM

You're most welcome Bill!!  This is the best part...

 

  And he thinks I'm a computer genius

I'll never tell. :)

 

Not sure if it was XP or not  but...

If there are no more problems or signs of infection, you should Create a New Restore Point to prevent possible reinfection from an old one. Some of the malware you picked up could have been saved in System Restore. Since this is a protected directory your tools cannot access to delete these files, they sometimes can reinfect your system if you accidentally use an old restore point. Setting a new restore point AFTER cleaning your system will help prevent this and enable your computer to "roll-back" to a clean working state.

The easiest and safest way to do this is:

  • Go to Start > Programs > Accessories > System Tools and click "System Restore".
  • Choose the radio button marked "Create a Restore Point" on the first screen then click "Next". Give the R.P. a name, then click "Create". The new point will be stamped with the current date and time. Keep a log of this so you can find it easily should you need to use System Restore.
  • Then use Disk Cleanup to remove all but the most recently created Restore Point.
  • Go to Start > Run and type: Cleanmgr
  • Click "Ok". Disk Cleanup will scan your files for several minutes, then open.
  • Click the "More Options" tab, then click the "Clean up" button under System Restore.
  • Click Ok. You will be prompted with "Are you sure you want to delete all but the most recent restore point?"
  • Click Yes, then click Ok.
  • Click Yes again when prompted with "Are you sure you want to perform these actions?"
  • Disk Cleanup will remove the files and close automatically.
Vista Users can refer to these links: Create a New Restore Point and Disk Cleanup.

Tips to protect yourself against malware and reduce the potential for re-infection:


? Avoid gaming sites, pirated software, cracking tools, [url="http://wiki.answers.com/Q/What_is_a_keygen"]keygens[/url], and peer-to-peer[/b] (P2P) file sharing programs. They are a security risk which can make your computer susceptible to a smörgåsbord of malware infections, remote attacks, exposure of personal information, and identity theft. Many malicious worms and Trojans spread across P2P file sharing networks, gaming and underground sites. Users visiting such pages may see innocuous-looking banner ads containing code which can trigger pop-up ads and malicious Flash ads that install viruses, Trojans and spyware. Ads are a target for hackers because they offer a stealthy way to distribute malware to a wide range of Internet users. The best way to reduce the risk of infection is to avoid these types of web sites and not use any P2P applications. Read P2P Software User Advisories and Risks of File-Sharing Technology.

? Keeping Autorun enabled on USB and other removable drives has become a significant security risk due to the increasing number of malware variants that can infect them and transfer the infection to your computer. To learn more about this risk, please read:


How do I get help? Who is helping me?For the time will come when men will not put up with sound doctrine. Instead, to suit their own desires, they will gather around them a great number of teachers to say what their itching ears want to hear....Become a BleepingComputer fan: Facebook

#7 willbeaden

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Posted 03 May 2013 - 03:47 PM

Wow, that's an excellent collection of security advice!  Thanks



#8 boopme

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Posted 03 May 2013 - 07:29 PM

Our Pleasure


How do I get help? Who is helping me?For the time will come when men will not put up with sound doctrine. Instead, to suit their own desires, they will gather around them a great number of teachers to say what their itching ears want to hear....Become a BleepingComputer fan: Facebook




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