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Newly Built Machine Randomly Loses Power


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#1 woundedbear

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Posted 07 April 2013 - 01:43 PM

Hello,

I just built a new machine and it just randomly turns off.  It will not turn back on until all power has been disconnected for a few minutes.  Long post, but covers everything relevant.  Thank you.

 

The specs:
Mobo: GIGABYTE GA-F2A85XM-D3H CROSSFIRE FM2

 

Processor: Amd A10 5800K Blk Edt 3800Mhz 4Mb 100w Socket FM2 (APU, Graphics on-board)

 

Memory: Kingston 8GB 1600MHz 9-9-9 DDR3 HyperX Red
(1 4GB Module and 2 2GB Modules due to TigerDirect error, Windows only sees 6GB, but that's for another day lol)

 

PSU: Thermaltake TRX-650M TR2 RX 650-Watt Modular Power Supply - 650W, 140mm Fan, ATX, Modular, 80 Plus

 

HDD: WD Blue WD10EZEX 1TB Desktop Hard Drive - 3.5", SATA, 7200RPM, 64MB Cache
(old 120GB drive also installed as extra storage)


What I was doing when this happened:
1) Cleaning files from my old hard drive after installing Windows 7 on the new drive.

2) Playing SimCity on appropriate settings. (The night previously, I played SimCity for many hours with no interruptions.)

 

BIOS does not show any heating or voltage problems.  The CPU hits a max of 59 degrees celcius.  All fans operating normally and system temperature is low.

 

Sounds like a power problem - PSU or otherwise.  Surge protector does not have to be reset after a failure.  Any thoughts appreciated.

 

Update:
I ran various burn-in tests and all temperatures remained below 50 degrees.  BIOS reports all voltages as normal.

A few hours after testing, there was another power failure while doing nothing except for browsing the Internet. 

 

Checked mobo power connections.  24-pin connection did have a partial disconnect, however if this is the problem, it confuses me how the computer was able to be turned back on after each failure without reconnecting it.



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#2 hamluis

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Posted 08 April 2013 - 10:18 AM

That PSU model appears to be a couple of years old, which doesn't necessarily mean anything, but...is that a transplant?

 

<<24-pin connection did have a partial disconnect...>>

 

If you mean that the connector has a split between the 20-pins and the 4...i think that's normal on some PSUs.

 

Louis

 

 



#3 woundedbear

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Posted 10 April 2013 - 04:55 PM

Sorry for the late reply.

The psu is new and from Best Buy. But I've read on other forums that is outdated and inefficient.

The motherboard cable I'm speaking of is the main atx power.

Another random shut down just happened. Just downloading Diablo 3. Played Simcity all evening yesterday with no problem.

I'm going to test the secondary hard drive for any conflicts. I don't know why, but at this point but I want to exhaust all other options even though the psu is likely the culprit.

#4 hamluis

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Posted 10 April 2013 - 06:46 PM

Please download MiniToolBox  , save it to your desktop and run it.

 

Checkmark the following checkboxes:

  List last 10 Event Viewer log

  List Installed Programs

  List Users, Partitions and Memory size.

 

Click Go and paste the content into your next post.

 

Also...please Publish a Snapshot using Speccy - http://www.bleepingcomputer.com/forums/topic323892.html/page__p__1797792#entry1797792 , taking care to post the link.  Do not copy/paste data from the report.

 

Louis



#5 woundedbear

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Posted 10 April 2013 - 10:45 PM

MiniToolBox by Farbar  Version:05-03-2013
Ran by Zach (administrator) on 10-04-2013 at 23:39:02
Running from "C:\Users\Zach\Desktop"
Windows 7 Ultimate  (X64)
Boot Mode: Normal
***************************************************************************

========================= Event log errors: ===============================

Application errors:
==================
Error: (04/07/2013 01:59:46 PM) (Source: Microsoft-Windows-CAPI2) (User: )
Description: The Cryptographic Services service failed to initialize the Catalog Database. The ESENT error was: -550.

Error: (04/06/2013 10:12:04 AM) (Source: Application Hang) (User: )
Description: The program SimCity.exe version 1.8.0.0 stopped interacting with Windows and was closed. To see if more information about the problem is available, check the problem history in the Action Center control panel.

Process ID: acc

Start Time: 01ce32ab0b91e5ca

Termination Time: 577

Application Path: C:\Program Files (x86)\Origin Games\SimCity\SimCity\SimCity.exe

Report Id:

Error: (04/05/2013 06:13:46 AM) (Source: Microsoft-Windows-CAPI2) (User: )
Description: The Cryptographic Services service failed to initialize the Catalog Database. The ESENT error was: -546.

Error: (04/05/2013 06:13:46 AM) (Source: ESENT) (User: )
Description: Catalog Database (564) Catalog Database: Unable to read the header of logfile C:\Windows\system32\CatRoot2\edb.log. Error -546.

Error: (04/05/2013 06:13:46 AM) (Source: ESENT) (User: )
Description: Catalog Database (564) Catalog Database: Unable to read the header of logfile C:\Windows\system32\CatRoot2\edb.log. Error -546.


System errors:
=============
Error: (04/10/2013 11:31:29 PM) (Source: EventLog) (User: )
Description: The previous system shutdown at 4:51:56 PM on ?4/?10/?2013 was unexpected.

Error: (04/07/2013 01:58:04 PM) (Source: EventLog) (User: )
Description: The previous system shutdown at 1:50:29 PM on ?4/?7/?2013 was unexpected.

Error: (04/06/2013 09:18:03 PM) (Source: Microsoft-Windows-Directory-Services-SAM) (User: NT AUTHORITY)
Description: SAM failed to start the TCP/IP or SPX/IPX listening thread

Error: (04/06/2013 08:16:40 PM) (Source: EventLog) (User: )
Description: The previous system shutdown at 8:08:16 PM on ?4/?6/?2013 was unexpected.

Error: (04/05/2013 08:46:52 AM) (Source: EventLog) (User: )
Description: The previous system shutdown at 8:36:05 AM on ?4/?5/?2013 was unexpected.

Error: (04/05/2013 06:16:47 AM) (Source: cdrom) (User: )
Description: The driver detected a controller error on \Device\CdRom0.


Microsoft Office Sessions:
=========================
Error: (04/07/2013 01:59:46 PM) (Source: Microsoft-Windows-CAPI2)(User: )
Description: -550

Error: (04/06/2013 10:12:04 AM) (Source: Application Hang)(User: )
Description: SimCity.exe1.8.0.0acc01ce32ab0b91e5ca577C:\Program Files (x86)\Origin Games\SimCity\SimCity\SimCity.exe

Error: (04/05/2013 06:13:46 AM) (Source: Microsoft-Windows-CAPI2)(User: )
Description: -546

Error: (04/05/2013 06:13:46 AM) (Source: ESENT)(User: )
Description: Catalog Database564Catalog Database: C:\Windows\system32\CatRoot2\edb.log-546

Error: (04/05/2013 06:13:46 AM) (Source: ESENT)(User: )
Description: Catalog Database564Catalog Database: C:\Windows\system32\CatRoot2\edb.log-546


=========================== Installed Programs ============================

@BIOS (Version: 2.28)
7-Zip 9.21 (Version: 9.21.00.0)
Adobe Flash Player 11 ActiveX (Version: 11.6.602.180)
AMD Accelerated Video Transcoding (Version: 12.5.100.20806)
AMD APP SDK Runtime (Version: 10.0.938.2)
AMD Catalyst Install Manager (Version: 8.0.881.0)
AMD Fuel (Version: 2012.0806.1213.19931)
AMD Steady Video Plug-In  (Version: 2.06.0000)
AMD VISION Engine Control Center (Version: 2012.0806.1213.19931)
AutoGreen B12.0206.1 (Version: 1.00.0000)
BurnInTest v7.1 Standard (Version: 7.1)
Catalyst Control Center InstallProxy (Version: 2012.0806.1213.19931)
Catalyst Control Center Localization All (Version: 2012.0806.1213.19931)
CCC Help Chinese Standard (Version: 2012.0806.1212.19931)
CCC Help Chinese Traditional (Version: 2012.0806.1212.19931)
CCC Help Czech (Version: 2012.0806.1212.19931)
CCC Help Danish (Version: 2012.0806.1212.19931)
CCC Help Dutch (Version: 2012.0806.1212.19931)
CCC Help English (Version: 2012.0806.1212.19931)
CCC Help Finnish (Version: 2012.0806.1212.19931)
CCC Help French (Version: 2012.0806.1212.19931)
CCC Help German (Version: 2012.0806.1212.19931)
CCC Help Greek (Version: 2012.0806.1212.19931)
CCC Help Hungarian (Version: 2012.0806.1212.19931)
CCC Help Italian (Version: 2012.0806.1212.19931)
CCC Help Japanese (Version: 2012.0806.1212.19931)
CCC Help Korean (Version: 2012.0806.1212.19931)
CCC Help Norwegian (Version: 2012.0806.1212.19931)
CCC Help Polish (Version: 2012.0806.1212.19931)
CCC Help Portuguese (Version: 2012.0806.1212.19931)
CCC Help Russian (Version: 2012.0806.1212.19931)
CCC Help Spanish (Version: 2012.0806.1212.19931)
CCC Help Swedish (Version: 2012.0806.1212.19931)
CCC Help Thai (Version: 2012.0806.1212.19931)
CCC Help Turkish (Version: 2012.0806.1212.19931)
ccc-utility64 (Version: 2012.0806.1213.19931)
Diablo III (Version: 1.0.0.8370)
Easy Tune 6 B12.0919.2 (Version: 1.00.0000)
HWiNFO64 Version 4.14 (Version: 4.14)
Microsoft .NET Framework 4 Client Profile (Version: 4.0.30319)
Microsoft .NET Framework 4 Extended (Version: 4.0.30319)
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.17 (Version: 9.0.30729)
Microsoft Visual C++ 2010  x64 Redistributable - 10.0.30319 (Version: 10.0.30319)
Microsoft Visual C++ 2010  x86 Redistributable - 10.0.30319 (Version: 10.0.30319)
ON_OFF Charge B12.0308.1 (Version: 1.00.0001)
Origin (Version: 9.1.15.109)
Realtek Ethernet Controller Driver (Version: 7.48.823.2011)
Realtek High Definition Audio Driver (Version: 6.0.1.6662)
SimCity™ (Version: 1.0.0.0)
Speccy (Version: 1.20)
SpeedFan (remove only)
Ventrilo Client for Windows x64 (Version: 3.0.8.0)

========================= Memory info: ===================================

Percentage of memory in use: 22%
Total physical RAM: 5592.55 MB
Available physical RAM: 4336.16 MB
Total Pagefile: 11183.26 MB
Available Pagefile: 9768.43 MB
Total Virtual: 4095.88 MB
Available Virtual: 3986.01 MB

========================= Partitions: =====================================

1 Drive c: () (Fixed) (Total:931.41 GB) (Free:893.96 GB) NTFS
3 Drive e: (HDD) (Fixed) (Total:111.78 GB) (Free:38.64 GB) NTFS

========================= Users: ========================================

User accounts for \\ZACH-PC

Administrator            Guest                    Zach                    


**** End of log ****

 

http://speccy.piriform.com/results/gJwtmfXM13Gb4ZLZApnBEQa



#6 hamluis

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Posted 11 April 2013 - 11:14 AM

Are you overclocking?

 

Been changing settings via Easy Tune 6?

 

I don't see anything other than that or the PSU which could result in possible problems culminating in system shutdowns.

 

Let's see what others here think.

 

Louis


Edited by hamluis, 11 April 2013 - 11:18 AM.


#7 woundedbear

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Posted 11 April 2013 - 01:02 PM

No overclocking whatsoever. It runs well enough that I never deemed it necessary. Also, no setting changes with Easy Tune.

The shut downs are terribly inconsistent and random. Some have resulted under heavy load and some with hardly any load at all.

Of note, and to clarify (because some other forums wanted this clarification)... the system does not restart and most have the power cable removed for several minutes before it can be turned back on.

The most recent shut down resulted in corrupted BIOS (which recovered), but I imagine that is a risk associated with random loss of power.

Thank you for all your help thus far.




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