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Random BSODs


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#1 FunkyChicka

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Posted 07 April 2013 - 11:49 AM

Hi there,

 

Recently, I've had a few BSODs. Sometimes while my laptop is hibernating (I go back to using it and find that my laptop has restarted itself because of a blue screen) and sometimes while I'm actually using it and then it restarts itself, which it has just done again.

 

I haven't done anything weird or different than what I usually do.

 

Anyway, here I am copying and pasting what the Windows recovery thing popped up once my computer restarted just now.

 

Problem signature:
  Problem Event Name:    BlueScreen
  OS Version:    6.1.7601.2.1.0.768.3
  Locale ID:    2057

Additional information about the problem:
  BCCode:    d1
  BCP1:    0000000000000538
  BCP2:    0000000000000002
  BCP3:    0000000000000000
  BCP4:    FFFFF88004A64836
  OS Version:    6_1_7601
  Service Pack:    1_0
  Product:    768_1

Files that help describe the problem:
  C:\Windows\Minidump\040713-31262-01.dmp
  C:\Users\MyLaptopName\AppData\Local\Temp\WER-132647-0.sysdata.xml

Read our privacy statement online:
  http://go.microsoft.com/fwlink/?linkid=104288&clcid=0x0409

If the online privacy statement is not available, please read our privacy statement offline:
  C:\Windows\system32\en-US\erofflps.txt

 

Is anyone please able to help me with this as I have no idea what is causing it or how to prevent it from happening. It's getting annoying.

 

Thanks :orange:
 



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#2 Allan

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Posted 07 April 2013 - 04:19 PM

Download BlueScreenView:

http://www.nirsoft.net/utils/blue_screen_view.html

unzip downloaded file and double click on BlueScreenView.exe to run the program.

when scanning is done, go to EDIT - Select All

Go to FILE - SAVE Selected Items, and save the report as BSOD.txt

Open BSOD.txt in Notepad, copy all of the content, and paste it into your next reply



#3 FunkyChicka

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Posted 13 April 2013 - 10:21 AM

Thanks. I didn't notice I had a reply. Here is what I got:

 

==================================================
Dump File         : 041313-31902-01.dmp
Crash Time        : 13/04/2013 16:14:14
Bug Check String  : DRIVER_IRQL_NOT_LESS_OR_EQUAL
Bug Check Code    : 0x000000d1
Parameter 1       : 00000000`00000538
Parameter 2       : 00000000`00000002
Parameter 3       : 00000000`00000000
Parameter 4       : fffff880`04a84836
Caused By Driver  : athrx.sys
Caused By Address : athrx.sys+59836
File Description  :
Product Name      :
Company           :
File Version      :
Processor         : x64
Crash Address     : ntoskrnl.exe+75c00
Stack Address 1   :
Stack Address 2   :
Stack Address 3   :
Computer Name     :
Full Path         : C:\Windows\Minidump\041313-31902-01.dmp
Processors Count  : 2
Major Version     : 15
Minor Version     : 7601
Dump File Size    : 292,448
==================================================
 



#4 Allan

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Posted 13 April 2013 - 03:53 PM

Just the one bsod? If there were more, please post them (the 10 most recent please).

 

Also, download and install the current driver for your wireless adapter. And look in device manager - any yellow or red symbols?



#5 FunkyChicka

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Posted 14 April 2013 - 03:27 PM

I thought there would be more, but that's the only one. My laptop crashed again before I last replied so I guess that BSOD is from then.

 

I looked in Device Manager and found no yellow or red symbols.

 

How would I install the driver for my wireless adapter?

 

Does my last reply indicate what the problem may be?



#6 Allan

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Posted 14 April 2013 - 03:41 PM

Go to the website of your laptop manufacturer. Check for an updated driver for your wireless adapter. Also look for an updated chipsset driver and an updated bios.






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