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Ransomware removal


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#1 bernard anderson

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Posted 07 April 2013 - 10:31 AM

Hello. From the topic title you can guess that I've got ransomware on my pc(police central e-crime unit) I've downloaded the emergency removal kit from Emsisoft as instructed. Unfortunately the resolution on the page that allows me to start the scan is such that I just can not navigate to the scan button. I've tried to alter the resolution via the control panel but it just goes back to its default setting. The pc that i'm using is a Dell Dimensions 3100 desktop. Just one other point to mention is that the the pc is in safe start mode with networking as i try to carry out the scan. Many thanks in advance for any help thats available


*Moderator Edit: Moved topic from XP to the more appropriate forum. ~ Queen-Evie*

Edited by Queen-Evie, 07 April 2013 - 10:54 AM.


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#2 doinmeedin

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Posted 08 April 2013 - 01:15 PM

Reboot pressing F8 continuously, scroll down to " Safe Mode with Command Prompt " when the command prompt window opens, type in

C:\windows\system32\rstrui.exe 

then press enter, it should now take you to system restore, select a restore point to before the problem started, when your system restores it should reboot, if not, then reboot it manually.

 

If you have your own security scanner, run it, if not, follow theses instructions !

 

Download Mbam from this link http://www.bleepingcomputer.com/download/malwarebytes-anti-malware/ save it to somewhere you know, then open it and run it, or just click run !

 

Read this link http://www.bleepingcomputer.com/virus-removal/how-to-use-superantispyware-tutorial

 

Then download SAS from this link http://www.bleepingcomputer.com/download/superantispyware/ follow the instructions and remove any unwanted or harmful infections it finds, then reboot again.

 

Download Ccleaner from this link http://www.bleepingcomputer.com/download/ccleaner/ and click Analyze then click Run Cleaner do this a couple of times.

 

You should be free of your ransomware !

 

Hope this helps !!!!!

 

Good Luck !!


Edited by doinmeedin, 08 April 2013 - 01:17 PM.

If life is not an option then why are we not given the option in the first place !


#3 doinmeedin

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Posted 09 April 2013 - 06:55 AM

Also try this : http://www.bleepingcomputer.com/virus-removal/remove-department-of-justice-ransomware

 

Good Luck !!!!!!!


If life is not an option then why are we not given the option in the first place !


#4 bernard anderson

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Posted 09 April 2013 - 04:52 PM

Hello Doinmeedin. First all thanks for the response. After much head scratching I finaly found a way to increase the resolution so that i could reach the scan button and get things underway. The scan revealed 17 high risk issues which i quarantined and the pc appears to be ok after the reboot. but i would like to keep this response for future reference if thats ok. and once again much appreciated for the response.

 

Regards

andersb8






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