Here's the background. I work in a small call center. We're open 24/7. We get calls about a one of the programs that helps run the call center crashing (most of it is important, but not 'mission critical'). The programs run on one of two application servers that we have. The programs are monitored by the 'sysmonitor' program, and if one of them goes unresponsive, the operators get an alert, and contact us. 90% of the time, we log in via remote desktop or pcanywhere, restart the program, and it's fixed. So, I want to make a dummy switch.
If a program crashes. I want to enable an operator to start a batch file that will restart the program. Is that the best way to fix the 3am calls from the call center, or is there a better way?
I've thought of another way, but doubt it will work. What are the requirements to have a program run as a service on the application server? I know that you can set options in the services section under computer management to automatically restart a program if it fails. Can you do that with any program?
Thanks for any advice