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Trojan.ZbotR.gen


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1 reply to this topic

#1 TilleyC

TilleyC

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  • 1 posts
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  • Local time:08:31 PM

Posted 06 April 2013 - 10:15 AM

The user had their mail account shutdown by their provider for being used to send spam via login to their account from various locations in several countries.  We had a password that was generated by a password generator and "rated" as difficult. The provider suspects a keystroke logger type trojan and advised us to run scans and make sure our system was clean before reactivating the account. If there was a reoccurance they would close the account. Client is without email for their primary business address as a result.

GFI Vipre is the normal AV.  It found nothing.

We updated Malwarebytes Free and ran a "quick" scan and it found Trojan.ZbotR.gen and reported that it would be removed upon reboot.

After the reboot, we then ran a "full" Malwarebytes scan and it found nothing.

 

What else can I do to be sure?

 

DDS file follows and attache.txt is attached.  Thank you for any insights you can offer.

 

DDS (Ver_2012-11-20.01) - NTFS_x86
Internet Explorer: 8.0.7601.17514  BrowserJavaVersion: 10.17.2
Run by Joyce at 9:58:24 on 2013-04-06
Microsoft Windows 7 Professional   6.1.7601.1.1252.1.1033.18.3572.2111 [GMT -4:00]
.
AV: GFI Software VIPRE *Enabled/Updated* {E0D97DD4-42BA-B3F2-A5A7-22E9ACE81FC7}
SP: Windows Defender *Disabled/Outdated* {D68DDC3A-831F-4fae-9E44-DA132C1ACF46}
SP: GFI Software VIPRE *Enabled/Updated* {5BB89C30-6480-BC7C-9F17-199BD76F557A}
.
============== Running Processes ================
.
C:\Windows\system32\wininit.exe
C:\Windows\system32\lsm.exe
C:\Windows\system32\nvvsvc.exe
C:\Windows\System32\DriverStore\FileRepository\stwrt.inf_x86_neutral_b8f542503f95f21b\STacSV.exe
C:\Windows\System32\WUDFHost.exe
C:\Windows\System32\spoolsv.exe
C:\Windows\system32\nvvsvc.exe
C:\Program Files\Broadcom Corporation\Broadcom USH Host Components\CV\bin\HostControlService.exe
C:\Program Files\Broadcom Corporation\Broadcom USH Host Components\CV\bin\HostStorageService.exe
C:\Program Files\Common Files\Adobe\ARM\1.0\armsvc.exe
C:\Program Files\Citrix\GoToAssist\900\g2aservice.exe
C:\Program Files\Norton Ghost\Agent\VProSvc.exe
C:\Program Files\Citrix\GoToAssist\900\g2acomm.exe
C:\Windows\system32\spool\DRIVERS\W32X86\3\OPHCLDCS.EXE
C:\Program Files\GFI Software\VIPRE\SBPIMSvc.exe
C:\ProgramData\Skype\Toolbars\Skype C2C Service\c2c_service.exe
C:\Program Files\Wave Systems Corp\Trusted Drive Manager\TdmService.exe
C:\Program Files\Common Files\Microsoft Shared\Windows Live\WLIDSVC.EXE
c:\Program Files\Dell\Dell ControlPoint\DCPButtonSvc.exe
C:\Program Files\Common Files\Microsoft Shared\Windows Live\WLIDSvcM.exe
c:\Program Files\Dell\Dell ControlPoint\System Manager\DCPSysMgrSvc.exe
C:\Program Files\Intel\Intel Matrix Storage Manager\IAANTMon.exe
C:\Windows\system32\wbem\wmiprvse.exe
C:\Windows\system32\wbem\wmiprvse.exe
C:\Program Files\Citrix\GoToAssist\900\g2alaunchercustomer.exe
C:\Program Files\Norton Ghost\Shared\Drivers\SymSnapService.exe
C:\Program Files\Citrix\GoToAssist\900\g2asessioncontrol.exe
C:\Program Files\Citrix\GoToAssist\900\g2achat.exe
C:\Program Files\Citrix\GoToAssist\900\g2ahost.exe
C:\Program Files\Citrix\GoToAssist\900\g2auicustomer.exe
C:\Windows\system32\taskeng.exe
C:\Windows\system32\taskhost.exe
C:\Windows\system32\Dwm.exe
C:\Windows\Explorer.EXE
C:\Program Files\Citrix\GoToAssist\900\g2aremotediagnostics.exe
C:\Program Files\Citrix\GoToAssist\900\g2afiletransfer.exe
C:\Program Files\DellTPad\Apoint.exe
C:\Program Files\IDT\WDM\sttray.exe
C:\Program Files\Intel\Intel Matrix Storage Manager\IAAnotif.exe
C:\Program Files\Wave Systems Corp\Services Manager\DocMgr\bin\WavXDocMgr.exe
C:\Program Files\Dell\Dell ControlPoint\Dell.ControlPoint.exe
C:\Program Files\Dell\Dell ControlPoint\Security Manager\BcmDeviceAndTaskStatusService.exe
C:\Program Files\Adobe\Acrobat 9.0\Acrobat\acrotray.exe
C:\Program Files\CyberLink\PowerDVD DX\PDVDDXSrv.exe
C:\Program Files\Dell Webcam\Dell Webcam Central\WebcamDell2.exe
C:\Program Files\Microsoft IntelliPoint\ipoint.exe
C:\Windows\System32\rundll32.exe
C:\Program Files\Norton Ghost\Agent\VProTray.exe
C:\Program Files\Brother\Brmfcmon\BrMfcWnd.exe
C:\Program Files\Common Files\Adobe\ARM\1.0\AdobeARM.exe
C:\Program Files\GFI Software\VIPRE\SBAMTray.exe
C:\Program Files\Ask.com\Updater\Updater.exe
C:\Program Files\Common Files\Java\Java Update\jusched.exe
C:\Program Files\Google\GoogleToolbarNotifier\GoogleToolbarNotifier.exe
C:\Program Files\Brother\ControlCenter3\brccMCtl.exe
C:\Program Files\W3i\InstallIQUpdater\InstallIQUpdater.exe
C:\Program Files\DellTPad\ApMsgFwd.exe
C:\Program Files\Dell\Dell ControlPoint\System Manager\DCPSysMgr.exe
C:\Program Files\GFI Software\VIPRE\SBAMSvc.exe
C:\Program Files\McAfee Security Scan\2.1.121\SSScheduler.exe
C:\Program Files\MozyPro\mozyprostat.exe
C:\Program Files\Common Files\Nikon\Monitor\NkMonitor.exe
C:\Program Files\DellTPad\Apntex.exe
C:\Program Files\DellTPad\HidFind.exe
C:\Windows\system32\conhost.exe
C:\Program Files\Brother\Brmfcmon\BrMfcmon.exe
C:\Windows\system32\SearchIndexer.exe
C:\Program Files\Windows Media Player\wmpnetwk.exe
C:\Program Files\MozyPro\mozyprobackup.exe
C:\Program Files\MozyPro\mozyprobackup.exe
C:\Windows\system32\DllHost.exe
C:\Windows\system32\dllhost.exe
C:\Windows\System32\msdtc.exe
C:\Windows\system32\conhost.exe
C:\Windows\system32\svchost.exe -k DcomLaunch
C:\Windows\system32\svchost.exe -k RPCSS
C:\Windows\System32\svchost.exe -k LocalServiceNetworkRestricted
C:\Windows\System32\svchost.exe -k LocalSystemNetworkRestricted
C:\Windows\system32\svchost.exe -k LocalService
C:\Windows\system32\svchost.exe -k netsvcs
C:\Windows\system32\svchost.exe -k NetworkService
C:\Windows\system32\svchost.exe -k LocalServiceAndNoImpersonation
C:\Windows\system32\svchost.exe -k LocalServiceNoNetwork
C:\Windows\system32\svchost.exe -k imgsvc
C:\Windows\system32\svchost.exe -k NetworkServiceNetworkRestricted
C:\Windows\System32\svchost.exe -k LocalServicePeerNet
.
============== Pseudo HJT Report ===============
.
uStart Page = hxxp://search.conduit.com?SearchSource=10&ctid=CT3196716
uURLSearchHooks: UrlSearchHook Class: {00000000-6E41-4FD3-8538-502F5495E5FC} - c:\program files\ask.com\GenericAskToolbar.dll
uURLSearchHooks: WiseConvert Toolbar: {ebd898f8-fcf6-4694-bc3b-eabc7271eeb1} - c:\program files\wiseconvert\prxtbWise.dll
mURLSearchHooks: WiseConvert Toolbar: {ebd898f8-fcf6-4694-bc3b-eabc7271eeb1} - c:\program files\wiseconvert\prxtbWise.dll
BHO: Adobe PDF Link Helper: {18DF081C-E8AD-4283-A596-FA578C2EBDC3} - c:\program files\common files\adobe\acrobat\activex\AcroIEHelperShim.dll
BHO: Java™ Plug-In SSV Helper: {761497BB-D6F0-462C-B6EB-D4DAF1D92D43} - c:\program files\java\jre7\bin\ssv.dll
BHO: Windows Live ID Sign-in Helper: {9030D464-4C02-4ABF-8ECC-5164760863C6} - c:\program files\common files\microsoft shared\windows live\WindowsLiveLogin.dll
BHO: Google Toolbar Helper: {AA58ED58-01DD-4d91-8333-CF10577473F7} - c:\program files\google\google toolbar\GoogleToolbar_32.dll
BHO: Adobe PDF Conversion Toolbar Helper: {AE7CD045-E861-484f-8273-0445EE161910} - c:\program files\common files\adobe\acrobat\activex\AcroIEFavClient.dll
BHO: Skype Browser Helper: {AE805869-2E5C-4ED4-8F7B-F1F7851A4497} - c:\program files\skype\toolbars\internet explorer\skypeieplugin.dll
BHO: Google Toolbar Notifier BHO: {AF69DE43-7D58-4638-B6FA-CE66B5AD205D} - c:\program files\google\googletoolbarnotifier\5.7.8313.1002\swg.dll
BHO: WOT Helper: {C920E44A-7F78-4E64-BDD7-A57026E7FEB7} - c:\program files\wot\WOT.dll
BHO: Ask Toolbar: {D4027C7F-154A-4066-A1AD-4243D8127440} - c:\program files\ask.com\GenericAskToolbar.dll
BHO: Java™ Plug-In 2 SSV Helper: {DBC80044-A445-435b-BC74-9C25C1C588A9} - c:\program files\java\jre7\bin\jp2ssv.dll
BHO: WiseConvert Toolbar: {ebd898f8-fcf6-4694-bc3b-eabc7271eeb1} - c:\program files\wiseconvert\prxtbWise.dll
BHO: SmartSelect Class: {F4971EE7-DAA0-4053-9964-665D8EE6A077} - c:\program files\common files\adobe\acrobat\activex\AcroIEFavClient.dll
TB: Adobe PDF: {47833539-D0C5-4125-9FA8-0819E2EAAC93} - c:\program files\common files\adobe\acrobat\activex\AcroIEFavClient.dll
TB: Google Toolbar: {2318C2B1-4965-11D4-9B18-009027A5CD4F} - c:\program files\google\google toolbar\GoogleToolbar_32.dll
TB: WOT: {71576546-354D-41C9-AAE8-31F2EC22BF0D} - c:\program files\wot\WOT.dll
TB: Ask Toolbar: {D4027C7F-154A-4066-A1AD-4243D8127440} - c:\program files\ask.com\GenericAskToolbar.dll
TB: WiseConvert Toolbar: {EBD898F8-FCF6-4694-BC3B-EABC7271EEB1} - c:\program files\wiseconvert\prxtbWise.dll
TB: Adobe PDF: {47833539-D0C5-4125-9FA8-0819E2EAAC93} - c:\program files\common files\adobe\acrobat\activex\AcroIEFavClient.dll
TB: WOT: {71576546-354D-41c9-AAE8-31F2EC22BF0D} - c:\program files\wot\WOT.dll
TB: Ask Toolbar: {D4027C7F-154A-4066-A1AD-4243D8127440} - c:\program files\ask.com\GenericAskToolbar.dll
TB: Google Toolbar: {2318C2B1-4965-11d4-9B18-009027A5CD4F} - c:\program files\google\google toolbar\GoogleToolbar_32.dll
TB: WiseConvert Toolbar: {ebd898f8-fcf6-4694-bc3b-eabc7271eeb1} - c:\program files\wiseconvert\prxtbWise.dll
uRun: [swg] "c:\program files\google\googletoolbarnotifier\GoogleToolbarNotifier.exe"
uRun: [InstallIQUpdater] "c:\program files\w3i\installiqupdater\InstallIQUpdater.exe" /silent /autorun
mRun: [Apoint] c:\program files\delltpad\Apoint.exe
mRun: [SysTrayApp] c:\program files\idt\wdm\sttray.exe
mRun: [IAAnotif] c:\program files\intel\intel matrix storage manager\iaanotif.exe
mRun: [ChangeTPMAuth] c:\program files\wave systems corp\common\ChangeTPMAuth.exe /T:NTRU12
mRun: [WavXMgr] c:\program files\wave systems corp\services manager\docmgr\bin\WavXDocMgr.exe
mRun: [DellControlPoint] "c:\program files\dell\dell controlpoint\Dell.ControlPoint.exe"
mRun: [USCService] c:\program files\dell\dell controlpoint\security manager\BcmDeviceAndTaskStatusService.exe
mRun: [Adobe Acrobat Speed Launcher] "c:\program files\adobe\acrobat 9.0\acrobat\Acrobat_sl.exe"
mRun: [Acrobat Assistant 8.0] "c:\program files\adobe\acrobat 9.0\acrobat\Acrotray.exe"
mRun: [PDVDDXSrv] "c:\program files\cyberlink\powerdvd dx\PDVDDXSrv.exe"
mRun: [Dell Webcam Central] "c:\program files\dell webcam\dell webcam central\WebcamDell2.exe" /mode2
mRun: [WD Button Manager] WDBtnMgr.exe
mRun: [IntelliPoint] "c:\program files\microsoft intellipoint\ipoint.exe"
mRun: [nwiz] nwiz.exe /install
mRun: [NvCplDaemon] RUNDLL32.EXE c:\windows\system32\NvCpl.dll,NvStartup
mRun: [NVHotkey] rundll32.exe c:\windows\system32\nvHotkey.dll,Start
mRun: [Norton Ghost 15.0] "c:\program files\norton ghost\agent\VProTray.exe"
mRun: [BrMfcWnd] c:\program files\brother\brmfcmon\BrMfcWnd.exe /AUTORUN
mRun: [ControlCenter3] c:\program files\brother\controlcenter3\brctrcen.exe /autorun
mRun: [Adobe ARM] "c:\program files\common files\adobe\arm\1.0\AdobeARM.exe"
mRun: [APSDaemon] "c:\program files\common files\apple\apple application support\APSDaemon.exe"
mRun: [QuickTime Task] "c:\program files\quicktime\QTTask.exe" -atboottime
mRun: [SBAMTray] "c:\program files\gfi software\vipre\SBAMTray.exe"
mRun: [ApnUpdater] "c:\program files\ask.com\updater\Updater.exe"
mRun: [SunJavaUpdateSched] "c:\program files\common files\java\java update\jusched.exe"
StartupFolder: c:\progra~2\micros~1\windows\startm~1\programs\startup\dellco~1.lnk - c:\program files\dell\dell controlpoint\system manager\DCPSysMgr.exe
StartupFolder: c:\progra~2\micros~1\windows\startm~1\programs\startup\mcafee~1.lnk - c:\program files\mcafee security scan\2.1.121\SSScheduler.exe
StartupFolder: c:\progra~2\micros~1\windows\startm~1\programs\startup\mozypr~1.lnk - c:\program files\mozypro\mozyprostat.exe
StartupFolder: c:\progra~2\micros~1\windows\startm~1\programs\startup\nikonm~1.lnk - c:\program files\common files\nikon\monitor\NkMonitor.exe
mPolicies-System: ConsentPromptBehaviorAdmin = dword:5
mPolicies-System: ConsentPromptBehaviorUser = dword:3
mPolicies-System: EnableUIADesktopToggle = dword:0
mPolicies-System: HideFastUserSwitching = dword:1
IE: Add to Google Photos Screensa&ver - c:\windows\system32\GPhotos.scr/200
IE: Append Link Target to Existing PDF - c:\program files\common files\adobe\acrobat\activex\AcroIEFavClient.dll/AcroIEAppendSelLinks.html
IE: Append to Existing PDF - c:\program files\common files\adobe\acrobat\activex\AcroIEFavClient.dll/AcroIEAppend.html
IE: Convert Link Target to Adobe PDF - c:\program files\common files\adobe\acrobat\activex\AcroIEFavClient.dll/AcroIECaptureSelLinks.html
IE: Convert to Adobe PDF - c:\program files\common files\adobe\acrobat\activex\AcroIEFavClient.dll/AcroIECapture.html
IE: E&xport to Microsoft Excel - c:\progra~1\micros~1\office12\EXCEL.EXE/3000
IE: {219C3416-8CB2-491a-A3C7-D9FCDDC9D600} - {5F7B1267-94A9-47F5-98DB-E99415F33AEC} - c:\program files\windows live\writer\WriterBrowserExtension.dll
IE: {898EA8C8-E7FF-479B-8935-AEC46303B9E5} - {898EA8C8-E7FF-479B-8935-AEC46303B9E5} - c:\program files\skype\toolbars\internet explorer\skypeieplugin.dll
IE: {92780B25-18CC-41C8-B9BE-3C9C571A8263} - {FF059E31-CC5A-4E2E-BF3B-96E929D65503}
DPF: {02BCC737-B171-4746-94C9-0D8A0B2C0089} - hxxp://office.microsoft.com/sites/production/ieawsdc32.cab
DPF: {E2883E8F-472F-4FB0-9522-AC9BF37916A7} - hxxp://platformdl.adobe.com/NOS/getPlusPlus/1.6/gp.cab
TCP: NameServer = 192.168.1.254
TCP: Interfaces\{5CD598BE-8272-414B-BD9B-17935885061D} : DHCPNameServer = 192.168.1.254
TCP: Interfaces\{CF7D34CC-48C2-4D10-8472-EDA6B6F803ED} : DHCPNameServer = 192.168.1.254
TCP: Interfaces\{CF7D34CC-48C2-4D10-8472-EDA6B6F803ED}\36F657274797162746024313 : DHCPNameServer = 24.25.5.60 24.25.5.61
TCP: Interfaces\{CF7D34CC-48C2-4D10-8472-EDA6B6F803ED}\532343 : DHCPNameServer = 192.168.1.220
TCP: Interfaces\{CF7D34CC-48C2-4D10-8472-EDA6B6F803ED}\532363 : DHCPNameServer = 192.168.1.220
TCP: Interfaces\{CF7D34CC-48C2-4D10-8472-EDA6B6F803ED}\543505259445 : DHCPNameServer = 192.168.1.1
TCP: Interfaces\{CF7D34CC-48C2-4D10-8472-EDA6B6F803ED}\D4563716745756374775966496 : DHCPNameServer = 205.171.2.65 205.171.3.65
Handler: skype-ie-addon-data - {91774881-D725-4E58-B298-07617B9B86A8} - c:\program files\skype\toolbars\internet explorer\skypeieplugin.dll
Handler: skype4com - {FFC8B962-9B40-4DFF-9458-1830C7DD7F5D} - c:\program files\common files\skype\Skype4COM.dll
Handler: wlpg - {E43EF6CD-A37A-4A9B-9E6F-83F89B8E6324} - c:\program files\windows live\photo gallery\AlbumDownloadProtocolHandler.dll
Handler: wot - {C2A44D6B-CB9F-4663-88A6-DF2F26E4D952} - c:\program files\wot\WOT.dll
Notify: GoToAssist - c:\program files\citrix\gotoassist\900\G2AWinLogon.dll
SSODL: WebCheck - <orphaned>
LSA: Authentication Packages =  msv1_0 wvauth
mASetup: {8A69D345-D564-463c-AFF1-A69D9E530F96} - "c:\program files\google\chrome\application\26.0.1410.43\installer\chrmstp.exe" --configure-user-settings --verbose-logging --system-level --multi-install --chrome
.
================= FIREFOX ===================
.
FF - ProfilePath - c:\users\joyce\appdata\roaming\mozilla\firefox\profiles\qesokdzr.default\
FF - prefs.js: browser.search.defaulturl - hxxp://www.bing.com/search?FORM=SO3TDF&PC=SUN3&q=
FF - prefs.js: browser.search.selectedEngine - Ask.com
FF - prefs.js: browser.startup.homepage - www.google.com
FF - prefs.js: keyword.URL - hxxp://websearch.ask.com/redirect?client=ff&src=kw&tb=ORJ&o=&locale=&apn_uid=F3916A1F-D34F-4F00-8F4D-2132607DCBB9&apn_ptnrs=TV&apn_sauid=99B63640-30FB-43DE-B7EF-72B208ADD395&apn_dtid=OSJ000YYUS&&q=
FF - plugin: c:\program files\adobe\acrobat 9.0\acrobat\air\nppdf32.dll
FF - plugin: c:\program files\adobe\reader 10.0\reader\air\nppdf32.dll
FF - plugin: c:\program files\google\google earth\plugin\npgeplugin.dll
FF - plugin: c:\program files\google\picasa3\npPicasa3.dll
FF - plugin: c:\program files\google\update\1.3.21.135\npGoogleUpdate3.dll
FF - plugin: c:\program files\java\jre6\bin\new_plugin\npdeployJava1.dll
FF - plugin: c:\program files\java\jre6\bin\plugin2\npjp2.dll
FF - plugin: c:\program files\microsoft silverlight\4.1.10329.0\npctrlui.dll
FF - plugin: c:\program files\windows live\photo gallery\NPWLPG.dll
FF - plugin: c:\windows\system32\macromed\flash\NPSWF32_11_6_602_171.dll
FF - plugin: c:\windows\system32\npdeployJava1.dll
FF - plugin: c:\windows\system32\npmproxy.dll
.
============= SERVICES / DRIVERS ===============
.
R1 mozyproFilter;mozyproFilter;c:\windows\system32\drivers\mozypro.sys [2012-6-25 54776]
R2 buttonsvc32;Dell ControlPoint Button Service;c:\program files\dell\dell controlpoint\DCPButtonSvc.exe [2009-4-27 293968]
R2 Credential Vault Host Control Service;Credential Vault Host Control Service;c:\program files\broadcom corporation\broadcom ush host components\cv\bin\HostControlService.exe [2009-6-26 812392]
R2 Credential Vault Host Storage;Credential Vault Host Storage;c:\program files\broadcom corporation\broadcom ush host components\cv\bin\HostStorageService.exe [2009-6-26 26984]
R2 dcpsysmgrsvc;Dell ControlPoint System Manager;c:\program files\dell\dell controlpoint\system manager\DCPSysMgrSvc.exe [2009-7-16 382752]
R2 mozyprobackup;MozyPro Backup Service;c:\program files\mozypro\mozyprobackup.exe [2011-7-27 53016]
R2 OKI OPHC DCS Loader;OKI OPHC DCS Loader;c:\windows\system32\spool\drivers\w32x86\3\OPHCLDCS.EXE [2009-11-25 24576]
R2 SBAMSvc;VIPRE Antivirus;c:\program files\gfi software\vipre\SBAMSvc.exe [2012-9-20 3677000]
R2 sbapifs;sbapifs;c:\windows\system32\drivers\sbapifs.sys [2012-9-12 66344]
R2 SBPIMSvc;SB Recovery Service;c:\program files\gfi software\vipre\SBPIMSvc.exe [2012-9-20 175496]
R2 Skype C2C Service;Skype C2C Service;c:\programdata\skype\toolbars\skype c2c service\c2c_service.exe [2013-1-31 3289208]
R3 CtClsFlt;Creative Camera Class Upper Filter Driver;c:\windows\system32\drivers\CtClsFlt.sys [2009-11-11 143968]
R3 cvusbdrv;Dell ControlVault;c:\windows\system32\drivers\cvusbdrv.sys [2009-11-11 33832]
R3 e1yexpress;Intel® Gigabit Network Connections Driver;c:\windows\system32\drivers\e1y6232.sys [2009-11-11 221912]
R3 GenericMount;Generic Mount Driver;c:\windows\system32\drivers\GenericMount.sys [2009-9-21 57840]
R3 NETw5v32;Intel® Wireless WiFi Link 5000 Series Adapter Driver for Windows Vista 32 Bit;c:\windows\system32\drivers\NETw5v32.sys [2009-11-11 4231680]
R3 OA001Ufd;Creative Camera OA001 Upper Filter Driver;c:\windows\system32\drivers\OA001Ufd.sys [2008-6-3 144672]
R3 OA001Vid;Creative Camera OA001 Function Driver;c:\windows\system32\drivers\OA001Vid.sys [2008-9-18 277440]
R3 SymSnapService;SymSnapService;c:\program files\norton ghost\shared\drivers\SymSnapService.exe [2009-9-21 1964528]
S2 clr_optimization_v4.0.30319_32;Microsoft .NET Framework NGEN v4.0.30319_X86;c:\windows\microsoft.net\framework\v4.0.30319\mscorsvw.exe [2010-3-18 130384]
S2 SkypeUpdate;Skype Updater;c:\program files\skype\updater\Updater.exe [2012-6-7 160944]
S3 b57nd60x;Broadcom NetXtreme Gigabit Ethernet - NDIS 6.0;c:\windows\system32\drivers\b57nd60x.sys [2009-7-13 229888]
S3 CtAudDrv;Provides advanced audio effects for audio devices.;c:\windows\system32\drivers\CtAudDrv.sys [2009-11-11 134144]
S3 GenericMount Helper Service;GenericMount Helper Service;c:\program files\norton ghost\shared\drivers\GenericMountHelper.exe [2009-9-21 1574408]
S3 gfiark;gfiark;c:\windows\system32\drivers\gfiark.sys [2012-12-13 35896]
S3 McComponentHostService;McAfee Security Scan Component Host Service;c:\program files\mcafee security scan\2.1.121\McCHSvc.exe [2010-9-3 227232]
S3 rimspci;rimspci;c:\windows\system32\drivers\rimspe86.sys [2009-11-11 47104]
S3 risdpcie;risdpcie;c:\windows\system32\drivers\risdpe86.sys [2009-11-11 49152]
S3 rixdpcie;rixdpcie;c:\windows\system32\drivers\rixdpe86.sys [2009-11-11 38400]
S3 sbwtis;sbwtis;c:\windows\system32\drivers\sbwtis.sys [2012-9-20 75552]
S3 StorSvc;Storage Service;c:\windows\system32\svchost.exe -k LocalSystemNetworkRestricted [2009-7-13 20992]
S3 Symantec SymSnap VSS Provider;Symantec SymSnap VSS Provider;c:\windows\system32\dllhost.exe [2009-7-13 7168]
S3 TsUsbFlt;TsUsbFlt;c:\windows\system32\drivers\TsUsbFlt.sys [2011-6-7 52224]
S3 WatAdminSvc;Windows Activation Technologies Service;c:\windows\system32\wat\WatAdminSvc.exe [2010-2-28 1343400]
S3 WDC_SAM;WD SCSI Pass Thru driver;c:\windows\system32\drivers\wdcsam.sys [2008-4-16 11520]
.
=============== Created Last 30 ================
.
2013-04-05 22:52:09    --------    d-----w-    c:\users\joyce\appdata\local\Programs
2013-03-25 20:39:46    4546560    ----a-w-    c:\windows\system32\GPhotos.scr
2013-03-20 20:44:04    15872    ----a-w-    c:\windows\system32\drivers\usb8023.sys
.
==================== Find3M  ====================
.
2013-04-05 16:08:38    61304    ----a-w-    c:\users\joyce\g2mdlhlpx.exe
2013-03-13 23:48:12    73432    ----a-w-    c:\windows\system32\FlashPlayerCPLApp.cpl
2013-03-13 23:48:12    693976    ----a-w-    c:\windows\system32\FlashPlayerApp.exe
2013-03-06 21:28:09    94112    ----a-w-    c:\windows\system32\WindowsAccessBridge.dll
2013-03-06 21:28:08    861088    ----a-w-    c:\windows\system32\npdeployJava1.dll
2013-03-06 21:28:08    782240    ----a-w-    c:\windows\system32\deployJava1.dll
2013-03-06 20:19:30    103832    ----a-w-    c:\users\joyce\GoToAssistDownloadHelper.exe
2013-02-28 13:37:29    981504    ----a-w-    c:\windows\system32\wininet.dll
2013-02-28 11:38:43    1638912    ----a-w-    c:\windows\system32\mshtml.tlb
2013-02-12 04:48:31    474112    ----a-w-    c:\windows\apppatch\AcSpecfc.dll
2013-02-12 04:48:26    2176512    ----a-w-    c:\windows\apppatch\AcGenral.dll
2013-02-11 16:28:31    35896    ----a-w-    c:\windows\system32\drivers\gfiark.sys
2013-01-13 21:17:03    9728    ---ha-w-    c:\windows\system32\api-ms-win-downlevel-shlwapi-l1-1-0.dll
2013-01-13 21:17:02    2560    ---ha-w-    c:\windows\system32\api-ms-win-downlevel-normaliz-l1-1-0.dll
2013-01-13 21:16:42    10752    ---ha-w-    c:\windows\system32\api-ms-win-downlevel-advapi32-l1-1-0.dll
2013-01-13 21:12:46    3584    ---ha-w-    c:\windows\system32\api-ms-win-downlevel-advapi32-l2-1-0.dll
2013-01-13 21:11:21    4096    ---ha-w-    c:\windows\system32\api-ms-win-downlevel-user32-l1-1-0.dll
2013-01-13 21:11:08    5632    ---ha-w-    c:\windows\system32\api-ms-win-downlevel-ole32-l1-1-0.dll
2013-01-13 21:11:07    5632    ---ha-w-    c:\windows\system32\api-ms-win-downlevel-shlwapi-l2-1-0.dll
2013-01-13 21:11:07    3072    ---ha-w-    c:\windows\system32\api-ms-win-downlevel-version-l1-1-0.dll
2013-01-13 21:11:07    3072    ---ha-w-    c:\windows\system32\api-ms-win-downlevel-shell32-l1-1-0.dll
2013-01-13 20:31:00    1247744    ----a-w-    c:\windows\system32\DWrite.dll
2013-01-13 20:30:34    906240    ----a-w-    c:\windows\system32\FntCache.dll
2013-01-13 20:22:22    1988096    ----a-w-    c:\windows\system32\d3d10warp.dll
2013-01-13 20:20:31    293376    ----a-w-    c:\windows\system32\dxgi.dll
2013-01-13 20:09:00    249856    ----a-w-    c:\windows\system32\d3d10_1core.dll
2013-01-13 20:08:43    220160    ----a-w-    c:\windows\system32\d3d10core.dll
2013-01-13 20:08:35    1504768    ----a-w-    c:\windows\system32\d3d11.dll
2013-01-13 19:54:01    604160    ----a-w-    c:\windows\system32\d3d10level9.dll
2013-01-13 19:53:58    207872    ----a-w-    c:\windows\system32\WindowsCodecsExt.dll
2013-01-13 19:53:14    187392    ----a-w-    c:\windows\system32\UIAnimation.dll
2013-01-13 19:48:47    161792    ----a-w-    c:\windows\system32\d3d10_1.dll
2013-01-13 19:46:25    1080832    ----a-w-    c:\windows\system32\d3d10.dll
2013-01-13 19:43:21    1230336    ----a-w-    c:\windows\system32\WindowsCodecs.dll
2013-01-13 19:37:57    3419136    ----a-w-    c:\windows\system32\d2d1.dll
2013-01-13 19:02:06    417792    ----a-w-    c:\windows\system32\WMPhoto.dll
2013-01-13 18:34:58    364544    ----a-w-    c:\windows\system32\XpsGdiConverter.dll
2013-01-13 17:26:42    1158144    ----a-w-    c:\windows\system32\XpsPrint.dll
.
============= FINISH:  9:59:00.95 ===============

Attached Files



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#2 nasdaq

nasdaq

  • Malware Response Team
  • 40,730 posts
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  • Location:Montreal, QC. Canada
  • Local time:07:31 PM

Posted 08 April 2013 - 07:29 AM

Hello, Welcome to BleepingComputer.
I'm nasdaq and will be helping you.

If you can please print this topic it will make it easier for you to follow the instructions and complete all of the necessary steps.
===
Please download ComboFix from any of the links below, and save it to your desktop. For information regarding this download, please visit this web page: http://www.bleepingcomputer.com/combofix/how-to-use-combofix
Link 1
Link 2

IMPORTANT !!! Save ComboFix.exe to your Desktop

1. Close any open browsers.
2. Close/disable all anti virus and anti malware programs so they do not interfere with the running of ComboFix.
3. Do not install any other programs until this if fixed.


How to : Disable Anti-virus and Firewall...
http://www.bleepingcomputer.com/forums/topic114351.html

Double click on ComboFix.exe and follow the prompts.
  • When finished, it will produce a report for you.
  • Please post the C:\ComboFix.txt
Note: Do not mouse click ComboFix's window while it's running. That may cause it to stall

Note: If you have difficulty properly disabling your protective programs, refer to this link --> http://www.bleepingcomputer.com/forums/topic114351.html

Note: If after running ComboFix you get this error message "Illegal operation attempted on a registry key that has been marked for deletion." when attempting to run a program all you need to do is restart the computer to reset the registry.
===

Third party programs if not up to date can be the cause of infiltration an infection.

Please run this security check for my review.

Download Security Check by screen317 from here.
  • Save it to your Desktop.
  • Double click SecurityCheck.exe and follow the onscreen instructions inside of the black box.
  • A Notepad document should open automatically called checkup.txt; please post the contents of that document.
===

Search and delete the AdWare, PUP (Potentially Unwanted Program) installed on your computer.

Please download AdwCleaner by Xplode onto your Desktop.
  • Close all open programs and internet browsers.
  • Double click on AdwCleaner.exe to run the tool.
  • Click on Delete tab follow the prompts.
  • A log file will automatically open after the scan has finished.
  • Please post the content of that log file with your next answer.
  • You can find the log file at C:\AdwCleaner[Rn].txt (n is a number).
Please paste the logs in your next reply DO NOT ATTACH THEM.
Let me know what problem persists.




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