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Posted 05 April 2013 - 08:48 PM
Posted 08 April 2013 - 03:49 PM
It doesn't sound normal to me, Does the modem stay connected ok if you leave it turned on? What suggestions has Frontier given you?
Posted 08 April 2013 - 06:05 PM
The modem does stay connected. Currently I have it plugged directly into a wall socket rather than into the power strip. I leave the modem on all the time in the event that it would not start if I shut it off.
Frontier technical support decided (after 3 phone calls) that the modem has a problem and they have shipped a new modem, I should get it tomorrow. I'll post the condition of the new modem.
Posted 13 April 2013 - 07:03 AM
Received the new modem. It works very well, no problems at all. So apparently the old modem had a hardware problem.
Interesting that Frontier did not ask for the old modem back.
Posted 14 April 2013 - 12:32 AM
Even though they didn't ask for the modem back it still belongs to them. I know most providers when they lease the equipment to you they will charge a Fee if it isn't returned.
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