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Netgear 7550 DSL modem - strange behavior when turned on


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#1 GoshenBleeping

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Posted 05 April 2013 - 08:48 PM

My Netgear 7550 DSL modem is OEM from my ISP (Frontier). I have twice brought this hardware problem up with my Frontier's technical support and received a wishy washy answer. I am interested if anyone has any suggestions as to whether I have a problem and whether I should ask Frontier for a new modem.
 
When you turn on the Netgear 7550, the power light is supposed to be red for 5-15 seconds, then turn green initiating the modem to sync with the ISP. However in my case when I first turn on the modem, the power light stays red forever - never turns green and the modem never syncs. So what I do is turn off the modem for 5 seconds, then turn it back on and the modem will work properly. So the sequence is: turn modem on, turn off for 5 seconds, then turn back on.
 
I thought the problem might be the electrical power in my old house. So I brought the modem to the local university computer center and the modem acted just like it does in my house. So the problem is not the electrical power.
 
Does anyone has any thoughts on why this happens?  Is this behavior normal?


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#2 Sneakycyber

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Posted 08 April 2013 - 03:49 PM

It doesn't sound normal to me, Does the modem stay connected ok if you leave it turned on? What suggestions has Frontier given you?


Chad Mockensturm 
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#3 GoshenBleeping

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Posted 08 April 2013 - 06:05 PM

The modem does stay connected. Currently I have it plugged directly into a wall socket rather than into the power strip. I leave the modem on all the time in the event that it would not start if I shut it off.

 

Frontier technical support decided (after 3 phone calls) that the modem has a problem and they have shipped a new modem, I should get it tomorrow. I'll post the condition of the new modem. 



#4 GoshenBleeping

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Posted 13 April 2013 - 07:03 AM

Received the new modem. It works very well, no problems at all. So apparently the old modem had a hardware problem.

Interesting that Frontier did not ask for the old modem back.



#5 Sneakycyber

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Posted 14 April 2013 - 12:32 AM

Even though they didn't ask for the modem back it still belongs to them. I know most providers when they lease the equipment to you they will charge a Fee if it isn't returned. 


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