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Near total loss of function on HP DV6


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#1 John87652

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Posted 04 April 2013 - 05:20 PM

Hi, I have an HP DV6 laptop running windows 7 home premium.

 

A couple of days ago virtually all functions stopped working. The computer will start, but when I try and look at a file or connect to the internet it just churns away and nothing happens. I tried to run malwarebytes in safe mode but even that freezes after a few minutes, although I can access files etc.

 

Not quite sure where to start with this one so any help would be appreciated.



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#2 Jimbob85

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Posted 05 April 2013 - 12:40 PM

Hi, welcome to BC!

 

Let’s try a few scans and see what we come up with.

 

Please Download

Rkill

    Double-click on the Rkill desktop icon to run the tool.
    If using Vista or Win. 7, right-click on it and Run as administrator.
    A black DOS box will show and then disappear (wait for it to go away).  This is normal and indicates the tool ran successfully.
    If not, delete the file, then download and use the one provided in Link 2.
    If the tool does not run, please let me know.  Or if it seems to have taken too long.


Do not reboot the computer until you have run the applications listed below, otherwise you will have to run Rkill again.
Post the log that Rkill makes, on your desktop, in your next post.

 

Please post a log from a fully updates full scan with Malwarebytes (MBAM) as well.

 

 

Please Download Tdsskiller

    Run TDSSKiller.exe
    Click on Change Parameters
    Put a check in the box of Detect TDLFS file system
    Start scan
    When it is finished the utility outputs a list of detected objects with descriptions:
    The utility automatically selects an action (Cure or Delete) for malicious objects and asks you what to do with suspicious objects (Skip, by default)
    Just stick with the default options and click Continue
    If it wants to reboot please allow it to do so and let me know
    Click on Report and post the contents of the text file that will open

    By default, the utility outputs the log into system disk (it is usually the disk where the operating system is installed, C:\) root folder. The Log will have a name like: TDSSKiller.Version_Date_Time_log.txt.

 

In your next post please include:

  -  Your Rkill log

  -  Your MBAM log

  -  Your TDSS Killer log

  -  Details on any change in performance or errors experienced



#3 Jimbob85

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Posted 09 April 2013 - 09:53 AM

Please let me know if you still need any help.






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