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Infected by Java Trojans? And other things


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#1 Kelly4212

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Posted 04 April 2013 - 03:34 PM

My computer was running so slow so I ran a full system scan and boot scan with avast! and it found a lot of infections...Agent BW trojan, Java Jade C heur, agent s trojan, java downloader-gy, mov.quickload, win 32 aluroot, java-cve 2011, ini shortcut trojan (this is all greek to me)...

 

After moving these items to the chest I tried to clear the java cache but my computer just froze up

 

Anyway I'm on a Acer Aspire, windows vista... Ran dds, but when I open dds.txt it says its going to make changes to the registry, is that normal? Should I post the logs?

 

Thanks for helping



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#2 gringo_pr

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Posted 04 April 2013 - 03:56 PM


Hello Kelly4212

I would like to welcome you to the Malware Removal section of the forum.

Around here they call me Gringo and I will be glad to help you with your malware problems.


Very Important --> Please read this post completely, I have spent my time to put together somethings for you to keep in mind while I am helping you to make things go easier, faster and smoother for both of us!

  • Please do not run any tools unless instructed to do so.
    • We ask you to run different tools in a specific order to ensure the malware is completely removed from your machine, and running any additional tools may detect false positives, interfere with our tools, or cause unforeseen damage or system instability.
  • Please do not attach logs or use code boxes, just copy and paste the text.
    • Due to the high volume of logs we receive it helps to receive everything in the same format, and code boxes make the logs very difficult to read. Also, attachments require us to download and open the reports when it is easier to just read the reports in your post.
  • Please read every post completely before doing anything.
    • Pay special attention to the NOTE: lines, these entries identify an individual issue or important step in the cleanup process.
  • Please provide feedback about your experience as we go.
    • A short statement describing how the computer is working helps us understand where to go next, for example: I am still getting redirected, the computer is running normally, etc. Please do not describe the computer as "the same", this requires the extra step of looking back at your previous post.
NOTE: At the top of your post, click on the "Follow This Topic" Button, make sure that the "Receive notification" box is checked and that it is set to "Instantly" - This will send you an e-mail as soon as I reply to your topic, allowing us to resolve the issue faster.

NOTE: Backup any files that cannot be replaced. Removing malware can be unpredictable and this step can save a lot of heartaches if things don't go as planed. You can put them on a CD/DVD, external drive or a pen drive, anywhere except on the computer.

NOTE: It is good practice to copy and paste the instructions into notepad and print them in case it is necessary for you to go offline during the cleanup process. To open notepad, navigate to Start Menu > All Programs > Accessories > Notepad. Please remember to copy the entire post so you do not miss any instructions.





I need to get some reports to get a base to start from so I need you to run these programs first.


-DeFogger-
  • Please download DeFogger to your desktop.

    Double click DeFogger to run the tool.
    • The application window will appear
    • Click the Disable button to disable your CD Emulation drivers
    • Click Yes to continue
    • A 'Finished!' message will appear
    • Click OK
    • DeFogger may ask you to reboot the machine, if it does - click OK
    Do not re-enable these drivers until otherwise instructed.

-Security Check-
  • Download Security Check by screen317 from here.
    • Save it to your Desktop.
    • Double click SecurityCheck.exe and follow the onscreen instructions inside of the black box.
    • A Notepad document should open automatically called checkup.txt; please post the contents of that document.
-Download DDS-
  • Please download DDS from one of the links below and save it to your desktop:

    dds_scr.gif
    Download DDS and save it to your desktop

    Link1
    Link2
    Link3
    • Double-Click on dds.scr and a command window will appear. This is normal.
    • Shortly after two logs will appear:
      • DDS.txt
      • Attach.txt
    • A window will open instructing you save & post the logs
    • Save the logs to a convenient place such as your desktop
    • Copy the contents of both logs & post in your next reply
information and logs
  • In your next post I need the following
    • both reports from DDS
    • report from security check
    • let me know of any problems you may have had
Gringo
I Close My Topics If You Have Not Replied In 5 Days If You Will Be Longer Please Let Me Know

If I Have Not Replied To One Of My Topics In 48 Hrs Please Bump The Topic



My help is free, however, if you wish to make a small donation to show your appreciation or to help me continue the fight against Malware, then click here -->btn_donate_SM.gif<-- Don't worry every little bit helps.

Proud Graduate Of Malware Removal University

#3 gringo_pr

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Posted 07 April 2013 - 12:33 AM



Hello

48 Hour bump

It has been more than 48 hours since my last post.
  • do you still need help with this?
  • do you need more time?
  • are you having problems following my instructions?

  • if after 48hrs you have not replied to this thread then it will have to be closed!

  • Gringo


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If I Have Not Replied To One Of My Topics In 48 Hrs Please Bump The Topic



My help is free, however, if you wish to make a small donation to show your appreciation or to help me continue the fight against Malware, then click here -->btn_donate_SM.gif<-- Don't worry every little bit helps.

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#4 gringo_pr

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Posted 10 April 2013 - 01:02 PM

Due to the lack of feedback, this topic is now closed.

In the event you still have problems, please send me or any Moderator a Private Message and ask them to reopen this topic within the next 5 days.

Please include a link to your topic in the Private Message. Thank you.
I Close My Topics If You Have Not Replied In 5 Days If You Will Be Longer Please Let Me Know

If I Have Not Replied To One Of My Topics In 48 Hrs Please Bump The Topic



My help is free, however, if you wish to make a small donation to show your appreciation or to help me continue the fight against Malware, then click here -->btn_donate_SM.gif<-- Don't worry every little bit helps.

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#5 Kelly4212

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Posted 10 April 2013 - 06:13 PM

Ok, sorry again for my delayed response. I ran dds but when I try to open the text files it says that i will make changes to the registry??? Well, it won't open. Still having problems with computer freezing up and now it won't recognize my external hard drive and I had to do startup repair and system restore just to get it to boot.
Here's the check up log
 Results of screen317's Security Check version 0.99.62  
 Windows Vista Service Pack 2 x86 (UAC is enabled)  
 Internet Explorer 9  
``````````````Antivirus/Firewall Check:``````````````
 Windows Security Center service is not running! This report may not be accurate!
Lavasoft Ad-Watch Live! Anti-Virus   
avast! Antivirus                     
 Antivirus up to date!   
`````````Anti-malware/Other Utilities Check:`````````
 Out of date Spybot installed!
 Ad-Aware
 Out of date HijackThis  installed!
 Spybot - Search & Destroy 1.5.2.20
 SpywareBlaster 4.2    
 SpywareGuard v2.2    
 Spybot - Search & Destroy
 SUPERAntiSpyware     
 Malwarebytes Anti-Malware version 1.60.0.1800  
 HijackThis 1.99.1    
 CCleaner     
 Java 7 Update 17  
 Adobe Flash Player     11.6.602.180  
 Adobe Reader 8 Adobe Reader out of Date!
 Mozilla Firefox 19.0.2 Firefox out of Date!  
 Google Chrome 25.0.1364.172  
 Google Chrome 26.0.1410.43  
````````Process Check: objlist.exe by Laurent````````  
 Ad-Aware AAWService.exe is disabled!
 Ad-Aware AAWTray.exe is disabled!
 Alwil Software Avast5 AvastUI.exe  
 Alwil Software Avast5 AvastSvc.exe  
`````````````````System Health check`````````````````
 Total Fragmentation on Drive C: 0 %
````````````````````End of Log``````````````````````
 
Really, thank you so much for your help

Edited by Kelly4212, 10 April 2013 - 06:16 PM.


#6 gringo_pr

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Posted 10 April 2013 - 06:33 PM


Hello Kelly4212


These are the programs I would like you to run next, if you have any problems with these just skip it and move on to the next one.


-AdwCleaner-
  • Please download AdwCleaner by Xplode onto your desktop.
    • Close all open programs and internet browsers.
    • Double click on AdwCleaner.exe to run the tool.
    • Click on Delete.
    • Confirm each time with Ok.
    • Your computer will be rebooted automatically. A text file will open after the restart.
    • Please post the content of that logfile with your next answer.
    • You can find the logfile at C:\AdwCleaner[S1].txt as well.
--RogueKiller--
  • Download & SAVE to your Desktop RogueKiller for 32bit or Roguekiller for 64bit
    • Quit all programs that you may have started.
    • Please disconnect any USB or external drives from the computer before you run this scan!
    • For Vista or Windows 7, right-click and select "Run as Administrator to start"
    • For Windows XP, double-click to start.
    • Wait until Prescan has finished ...
    • Then Click on "Scan" button
    • Wait until the Status box shows "Scan Finished"
    • click on "delete"
    • Wait until the Status box shows "Deleting Finished"
    • Click on "Report" and copy/paste the content of the Notepad into your next reply.
    • The log should be found in RKreport[1].txt on your Desktop
    • Exit/Close RogueKiller+
  • Gringo





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#7 Kelly4212

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Posted 12 April 2013 - 04:50 PM

Ok, the scans went fine. Except that when I tried to open logs, it still promted the registry editor. After googling, I figured out that i can just go to file>open with notepad, so I did and here's the logs:

 

# AdwCleaner v2.200 - Logfile created 04/10/2013 at 18:03:05
# Updated 02/04/2013 by Xplode
# Operating system : Windows Vista ™ Home Premium Service Pack 2 (32 bits)
# User : rene - KELLY-PC
# Boot Mode : Normal
# Running from : C:\Users\rene\Desktop\adwcleaner.exe
# Option [Delete]


***** [Services] *****


***** [Files / Folders] *****

File Deleted : C:\Users\rene\AppData\Roaming\Mozilla\Firefox\Profiles\ehpbrrqt.default\searchplugins\Conduit.xml
Folder Deleted : C:\Program Files\ICQ6Toolbar
Folder Deleted : C:\ProgramData\ICQ\ICQToolbar
Folder Deleted : C:\ProgramData\Trymedia
Folder Deleted : C:\ProgramData\Viewpoint
Folder Deleted : C:\Users\rene\AppData\Roaming\dvdvideosoftiehelpers
Folder Deleted : C:\Users\rene\AppData\Roaming\Mozilla\Firefox\Profiles\ehpbrrqt.default\jetpack
Folder Deleted : C:\Windows\Installer\{1577A05B-EE62-4BBC-9DB7-FE748FA44EC2}

***** [Registry] *****

Key Deleted : HKCU\Software\Microsoft\Windows\CurrentVersion\App Management\ARPCache\ViewpointMediaPlayer
Key Deleted : HKCU\Software\Microsoft\Windows\CurrentVersion\Ext\Settings\{855F3B16-6D32-4FE6-8A56-BBB695989046}
Key Deleted : HKCU\Software\Microsoft\Windows\CurrentVersion\Ext\Settings\{EF99BD32-C1FB-11D2-892F-0090271D4F88}
Key Deleted : HKCU\Software\Microsoft\Windows\CurrentVersion\Ext\Stats\{02478D38-C3F9-4EFB-9B51-7695ECA05670}
Key Deleted : HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\Explorer\Browser Helper Objects\{02478D38-C3F9-4EFB-9B51-7695ECA05670}
Key Deleted : HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\Ext\PreApproved\{02478D38-C3F9-4EFB-9B51-7695ECA05670}
Key Deleted : HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\Ext\PreApproved\{03F998B2-0E00-11D3-A498-00104B6EB52E}
Key Deleted : HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\Ext\PreApproved\{1B00725B-C455-4DE6-BFB6-AD540AD427CD}
Key Deleted : HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\Ext\PreApproved\{EF99BD32-C1FB-11D2-892F-0090271D4F88}
Key Deleted : HKLM\Software\Microsoft\Windows\CurrentVersion\Installer\UserData\S-1-5-18\Components\063A857434EDED11A893800002C0A966
Key Deleted : HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall\Viewpoint Manager
Key Deleted : HKLM\Software\Viewpoint

***** [Internet Browsers] *****

-\\ Internet Explorer v9.0.8112.16476

Replaced : [HKCU\Software\Microsoft\Internet Explorer\Main - ICQ Search] = hxxp://www.icq.com/search/results.php?q={searchTerms}&ch_id=osd --> hxxp://www.google.com

-\\ Mozilla Firefox v19.0.2 (en-US)

File : C:\Users\rene\AppData\Roaming\Mozilla\Firefox\Profiles\ehpbrrqt.default\prefs.js

C:\Users\rene\AppData\Roaming\Mozilla\Firefox\Profiles\ehpbrrqt.default\user.js ... Deleted !

Deleted : user_pref("aol_toolbar.surf.date", "237");
Deleted : user_pref("aol_toolbar.surf.lastDate", "29");
Deleted : user_pref("aol_toolbar.surf.lastMonth", "3");
Deleted : user_pref("aol_toolbar.surf.lastYear", "2009");
Deleted : user_pref("aol_toolbar.surf.mURL", "");
Deleted : user_pref("aol_toolbar.surf.mURLh", "0");
Deleted : user_pref("aol_toolbar.surf.mURLw", "0");
Deleted : user_pref("aol_toolbar.surf.mURLx", "0");
Deleted : user_pref("aol_toolbar.surf.mURLy", "0");
Deleted : user_pref("aol_toolbar.surf.milestone", "-1");
Deleted : user_pref("aol_toolbar.surf.month", "21077");
Deleted : user_pref("aol_toolbar.surf.prevMonth", "11357");
Deleted : user_pref("aol_toolbar.surf.total", "34168");
Deleted : user_pref("aol_toolbar.surf.week", "1253");
Deleted : user_pref("aol_toolbar.surf.year", "34106");
Deleted : user_pref("browser.search.defaultthis.engineName", "Radio TV 2.2 Customized Web Search");
Deleted : user_pref("browser.search.defaulturl", "hxxp://search.conduit.com/ResultsExt.aspx?ctid=CT2830584&Sea[...]
Deleted : user_pref("icqtoolbar.engineVerified", false);
Deleted : user_pref("icqtoolbar.history", "stickam%20wordpress");
Deleted : user_pref("icqtoolbar.installsource", "1");
Deleted : user_pref("icqtoolbar.numberOfSearches", 0);
Deleted : user_pref("icqtoolbar.skip_default_search", "no");
Deleted : user_pref("icqtoolbar.uniqueID", "125531225612553217991255380429753");
Deleted : user_pref("icqtoolbar.usageStatstTimestamp", 1255380445);
Deleted : user_pref("icqtoolbar.version", "1.1.5");

-\\ Google Chrome v26.0.1410.64

File : C:\Users\rene\AppData\Local\Google\Chrome\User Data\Default\Preferences

[OK] File is clean.

*************************

AdwCleaner[R1].txt - [4341 octets] - [10/04/2013 17:55:58]
AdwCleaner[S1].txt - [4496 octets] - [10/04/2013 18:03:05]

########## EOF - C:\AdwCleaner[S1].txt - [4556 octets] ##########
 

RogueKiller V8.5.4 [Mar 18 2013] by Tigzy
mail : tigzyRK<at>gmail<dot>com
Feedback : http://www.geekstogo.com/forum/files/file/413-roguekiller/
Website : http://tigzy.geekstogo.com/roguekiller.php
Blog : http://tigzyrk.blogspot.com/

Operating System : Windows Vista (6.0.6002 Service Pack 2) 32 bits version
Started in : Normal mode
User : rene [Admin rights]
Mode : Scan -- Date : 04/11/2013 16:50:42
| ARK || FAK || MBR |

¤¤¤ Bad processes : 0 ¤¤¤

¤¤¤ Registry Entries : 9 ¤¤¤
[RUN][SUSP PATH] HKCU\[...]\Run : Audiogalaxy ("C:\Users\rene\AppData\Local\Audiogalaxy\Audiogalaxy.exe" /startup) [7] -> FOUND
[RUN][SUSP PATH] HKUS\S-1-5-21-4218794331-4088755517-3719407754-1000[...]\Run : Audiogalaxy ("C:\Users\rene\AppData\Local\Audiogalaxy\Audiogalaxy.exe" /startup) [7] -> FOUND
[HJ SMENU] HKCU\[...]\Advanced : Start_ShowSetProgramAccessAndDefaults (0) -> FOUND
[HJ DESK] HKCU\[...]\ClassicStartMenu : {59031A47-3F72-44A7-89C5-5595FE6b30EE} (1) -> FOUND
[HJ DESK] HKCU\[...]\NewStartPanel : {59031A47-3F72-44A7-89C5-5595FE6b30EE} (1) -> FOUND
[HJ DESK] HKCU\[...]\ClassicStartMenu : {645FF040-5081-101B-9F08-00AA002F954E} (1) -> FOUND
[HJ DESK] HKCU\[...]\NewStartPanel : {645FF040-5081-101B-9F08-00AA002F954E} (1) -> FOUND
[HJ DESK] HKLM\[...]\NewStartPanel : {59031a47-3f72-44a7-89c5-5595fe6b30ee} (1) -> FOUND
[HJ DESK] HKLM\[...]\NewStartPanel : {20D04FE0-3AEA-1069-A2D8-08002B30309D} (1) -> FOUND

¤¤¤ Particular Files / Folders: ¤¤¤
[ZeroAccess][FOLDER] $NtUninstallKB15637$ : C:\Windows\$NtUninstallKB15637$ --> FOUND

¤¤¤ Driver : [LOADED] ¤¤¤

¤¤¤ Infection : ZeroAccess ¤¤¤

¤¤¤ HOSTS File: ¤¤¤
--> C:\Windows\system32\drivers\etc\hosts



¤¤¤ MBR Check: ¤¤¤

+++++ PhysicalDrive0: Hitachi HDT725032VLA SCSI Disk Device +++++
--- User ---
[MBR] fdf6b7df16e9ef858a6837fe7ad805f8
[BSP] 324de2e7ba7a1e2cef4e12a9cde869e4 : Acer MBR Code
Partition table:
0 - [XXXXXX] ACER (0x27) [VISIBLE] Offset (sectors): 63 | Size: 6997 Mo
1 - [ACTIVE] FAT16 (0x06) [VISIBLE] Offset (sectors): 14329980 | Size: 149299 Mo
2 - [XXXXXX] NTFS (0x07) [VISIBLE] Offset (sectors): 320095125 | Size: 148946 Mo
User = LL1 ... OK!
Error reading LL2 MBR!

Finished : << RKreport[1]_S_04112013_02d1650.txt >>
RKreport[1]_S_04112013_02d1650.txt



Yikes!

 

Oh, and I noticed it deleted a folder called audiogalaxy, but this is a program that I like???

 

ok, thanks bye



#8 gringo_pr

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Posted 12 April 2013 - 06:23 PM


Hello Kelly4212

I Would like you to do the following.

Please print out or make a copy in notepad of any instructions given, as sometimes it is necessary to go offline and you will lose access to them.

Run Combofix:

You may be asked to install or update the Recovery Console (Win XP Only) if this happens please allow it to do so (you will need to be connected to the internet for this)

Before you run Combofix I will need you to turn off any security software you have running, If you do not know how to do this you can find out >here< or >here<

Combofix may need to reboot your computer more than once to do its job this is normal.

You can download Combofix from one of these links. I want you to save it to the desktop and run it from there.1. Close any open browsers or any other programs that are open.
2. Close/disable all anti virus and anti malware programs so they do not interfere with the running of ComboFix.

Double click on combofix.exe & follow the prompts.
When finished, it will produce a report for you.

Note 1: Do not mouseclick combofix's window while it's running. That may cause it to stall

Note 2: If you receive an error "Illegal operation attempted on a registry key that has been marked for deletion." Please restart the computer

"information and logs"
  • In your next post I need the following
  • Log from Combofix
  • let me know of any problems you may have had
  • How is the computer doing now?

  • Gringo




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#9 Kelly4212

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Posted 12 April 2013 - 07:40 PM

Gah! This is frustrating! I disabled everything but combofix said that ad-aware is still running so I uninstalled it. Then it said avast is still running but I turned everything off, so I was just going to uninstall it "real quick" now it's been stuck on uninstallation 0% for thirty + minutes! There's no option to cancel or anything. Do I just wait?

#10 gringo_pr

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Posted 12 April 2013 - 07:46 PM

Hello


Cancel avast and then go ahead and run combofix - if it still complains go ahead and continue
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#11 Kelly4212

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Posted 12 April 2013 - 07:51 PM

It will not let me cancel and I can't stop it in the task manager either??? Really appreciate you

#12 Kelly4212

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Posted 12 April 2013 - 08:07 PM

I am going to restart the computer then run combofix

#13 gringo_pr

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Posted 12 April 2013 - 08:12 PM

OK I will be here



gringo
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#14 Kelly4212

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Posted 12 April 2013 - 09:08 PM

Sorry, where do I find the combofix log ? I had to restart since it said "Illegal operation attempted on a registry key that has been marked for deletion."



#15 gringo_pr

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Posted 12 April 2013 - 09:24 PM


Hello Kelly4212

I would like to see the report so lets see if we can find the report this way.

Extra Combofix Report
C:\ComboFix.txt
  • push the "windows key" + "R" (between the "Ctrl" button and "Alt" Button)
  • please copy and past the following into the box
    • click ok
    • copy and paste the report into this topic for me to review
  • Gringo





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