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Video not working in Firefox browser


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7 replies to this topic

#1 atlguy31

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Posted 04 April 2013 - 01:23 PM

Hi.  I updated Firefox to version 20 yesterday & now video doesn't work on any sites.  I opened Opera browser, & video works fine on it.  I checked my plugins in Firefox & saw java was outdated:

 

Attached File  4-4-2013 1-59-58 PM.jpg   98.39KB   6 downloads

 

I tried to updated java, but I received this error:

 

Attached File  4-4-2013 1-57-04 PM.jpg   15.12KB   7 downloads

 

What am I doing wrong?  I tried to do a system restore, but system restore doesn't work either:

 

Attached File  2itk415.jpg   146.13KB   6 downloads


Edited by hamluis, 04 April 2013 - 02:31 PM.
Moved from Vista to Web Browsing/Email - Hamluis.


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#2 frankp316

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Posted 04 April 2013 - 05:56 PM

I don't think Java will affect the ability to view videos. If I was you, I would uninstall Java. It's a security risk and most sites don't use it anymore. After you have done that and if video still doesn't work, it would be helpful to have a better description. What happens exactly and are you trying to watch on Youtube or someplace else. Most but not all sites use Flash. Maybe it is corrupted.



#3 Broni

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Posted 04 April 2013 - 08:35 PM

I tried to go to FF20 yesterday and I had to go back to 19.0.2 because right click menu was malfunctioning.

I suspect one of my add-ons but I didn't have enough time to investigate.

 

Go Help>Restart Firefox with Add-ons Disabled.
Same issue?


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#4 PaulJoe

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Posted 05 April 2013 - 07:31 AM

Update the Flash plugin for your Firefox.



#5 atlguy31

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Posted 05 April 2013 - 12:05 PM

First off, I want to thank you guys for replying.  As for my video issue, I uninstalled java like frankp316 suggested & scanned my computer with Adanced systemcare 6 someone suggested on another forum, & video is working in Firefox again.  As for my system restore issue, I still haven't found a solution.  When I click on system restore, it appears in task manager, but won't launch.



#6 Broni

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Posted 05 April 2013 - 01:40 PM

p22002970.gif Download Security Check from here or here and save it to your Desktop.

  • Double-click SecurityCheck.exe
  • Follow the onscreen instructions inside of the black box.
  • A Notepad document should open automatically called checkup.txt; please post the contents of that document.

NOTE 1. If one of your security applications (e.g., third-party firewall) requests permission to allow DIG.EXE access the Internet, allow it to do so.
NOTE 2 SecurityCheck may produce some false warning(s), so leave the results reading to me.

 

p22002970.gif Please download Farbar Service Scanner Download Link and run it on the computer with the issue.

  • Make sure the following options are checked:
    • Internet Services
    • Windows Firewall
    • System Restore
    • Security Center/Action Center
    • Windows Update
    • Windows Defender
  • Press "Scan".
  • It will create a log (FSS.txt) in the same directory the tool is run.
  • Please copy and paste the log to your reply.

Edited by Broni, 05 April 2013 - 01:41 PM.

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#7 atlguy31

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Posted 06 April 2013 - 02:46 PM

@Broni, I launched Security Check, but it kept giving me errors, so I closed it after about 5 minutes.  As for FSS, when I tried to launch it, my Kingsoft PC doctor said it was a trojan & automatically deleted it.



#8 Broni

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Posted 06 April 2013 - 02:52 PM

Kingsoft PC doctor is surely wrong.

Disable it momentarily, download both programs again and retry.


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