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2 replies to this topic

#1 13Z50P


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Posted 04 April 2013 - 08:30 AM

I tried unsucessfully to post this (see below) in the "Internet and Networking" Forum. I've had 142 "views" but no replies. I hope this Forum can help me.





My HPDV7TQE laptop running windows 7 keeps dropping the wireless internet connection. I have other wireless devices connected that don't have this problem. Sometimes using the right-click troubleshoot problems option restores the connection. Sometimes rebooting the wireless-N router (Verizon) restores the connection. I tried going to a LAN connection, with 50-50 results. Everything is up-to-date of course. Malwarebytes - clean; AVG - clean; Advance System Care - clean. No recent installs or system changes. I recall having this same issue a year ago, and for no rational reason, it persisted for a few weeks then disappeared until now that is. I've tried system restore, turning off AVG et. al. and nothing works. My current connection is very intermittent. Usually when I do connect successfully, it lasts a few hours then drops. Please help me repair this problem.


Thanks in advance,




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#2 TGIMike


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Posted 23 August 2013 - 01:00 PM

So you are using a wireless connection correct?

Edited by TGIMike, 23 August 2013 - 01:00 PM.

#3 Chris Cosgrove

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Posted 24 August 2013 - 06:31 PM

According to HP's specs for your laptop, it uses an Intel WiFi Link 5100AGN card. 




Given that you say that everything else on your network is connecting flawlessly, and that you had this problem for a period about a year ago, then I would be inclined to look at the mounting of this card. Intel's web-site shows it is a discrete plug-in module, not an integral part of the mother board. Like most tech types, I hate intermittent faults !


I haven't examined manuals to see how and where it fits, but I suggest it is worth your while to see if it has come loose or if the mounting contacts need cleaning. Intel's image is a touch on the small side, but suggests there are two mounting screws. If either or both of these has come slack it could well cause your problem.


Chris Cosgrove

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