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Need help reinstalling IE


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#1 GinasGoodies

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Posted 03 April 2013 - 07:47 PM

Hello,

 

Somehow Internet Explorer was removed from this computer.  Some things we do require IE, so I need it back.

I have tried reinstalling it from the system CD, but nothing happened.

 

Can someone please help me get it back up and running?

Thanks in advance!



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#2 AnotherDay

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Posted 03 April 2013 - 08:01 PM

Alright, since you're here I'm going to assume you have an internet browser.  You can download internet explorer from microsoft by going here.  If the computer you're talking about doesn't have any other web browser then you can take the installation file that you downloaded from the above link and move it onto a flash drive.  Then you can take this flash drive with the installation file and put it onto the computer without the internet browser and then install it through the installer you downloaded and put onto the flash drive by extracting the installer onto your desktop and using it there.



#3 GinasGoodies

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Posted 03 April 2013 - 08:39 PM

Yes, I am accessing the internet with Firefox. 

I had tried this a few weeks ago, but it didn't work.  I tried again just in case the system CD install attempt added some files needed.

 

It did not work.  It went through the whole install, no errors or issues.

I restarted the computer as it stated.  Nothing.

It's not available anywhere on the computer.

 

I am virus and malware free.

I have a suspicion my husband uninstalled IE incorrectly, but I can't get it fixed.  It's frustrating.

Any other suggestions?



#4 jhayz

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Posted 03 April 2013 - 09:08 PM

HI Gina :)


Download MiniToolBox and run the program. Select
List Last 10 Event Viewers, List Installed Programs and List Users, Partitions and Memory Size then click Go.
A notepad will open then copy-paste the report on your next reply.


Tekken
 


#5 AnotherDay

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Posted 03 April 2013 - 09:10 PM

When you installed what was the directory you installed it to?  Use the installer again, yet don't install it, just find the directory it installed to and check there.  It may not have created shortcuts in the start menu or on the desktop for some reason. So check in the install directory for an iexplorer.exe, yet f nothing else I would suggest using the installer to re-install then make sure you have it installing to a directory you know about.  If none of that works then I'm afraid you'll have to post more information and wait for an expert, honestly I'm only really intermediate.



#6 GinasGoodies

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Posted 04 April 2013 - 06:20 PM

Thank  you.  I have pasted the MiniToolBox report below.

Since Internet Explorer is clearly listed, I was able to find the iexplore.exe file in Program Files\Internet Explorer.  (There are no desktop icons, and it is not listed in the start menu anywhere.)  When I run the file, I get this error:

Error loading C:\WINDOWS\system32\inetcpl.cpl

The operating system cannot run %1.

 

 

 

MiniToolBox by Farbar  Version:05-03-2013
Ran by Ped (administrator) on 04-04-2013 at 18:01:57
Running from "C:\Documents and Settings\Ped\My Documents\Downloads"
Microsoft Windows XP Service Pack 2 (X86)
Boot Mode: Normal
***************************************************************************

========================= Event log errors: ===============================

Application errors:
==================
Error: (04/01/2013 06:13:02 PM) (Source: Application Hang) (User: )
Description: Hanging application SolSuite.exe, version 0.0.0.0, hang module hungapp, version 0.0.0.0, hang address 0x00000000.

Error: (12/30/2012 11:48:14 AM) (Source: Application Error) (User: )
Description: Faulting application msfeedssync.exe, version 8.0.6001.18702, faulting module user32.dll, version 5.1.2600.2180, fault address 0x0000bbcd.
Processing media-specific event for [msfeedssync.exe!ws!]

Error: (12/30/2012 11:43:17 AM) (Source: Application Error) (User: )
Description: Faulting application msfeedssync.exe, version 8.0.6001.18702, faulting module user32.dll, version 5.1.2600.2180, fault address 0x0000bbcd.
Processing media-specific event for [msfeedssync.exe!ws!]

Error: (12/30/2012 11:38:23 AM) (Source: Application Error) (User: )
Description: Faulting application msfeedssync.exe, version 8.0.6001.18702, faulting module user32.dll, version 5.1.2600.2180, fault address 0x0000bbcd.
Processing media-specific event for [msfeedssync.exe!ws!]

Error: (12/30/2012 11:33:32 AM) (Source: Application Error) (User: )
Description: Faulting application msfeedssync.exe, version 8.0.6001.18702, faulting module user32.dll, version 5.1.2600.2180, fault address 0x0000bbcd.
Processing media-specific event for [msfeedssync.exe!ws!]

Error: (12/30/2012 11:28:36 AM) (Source: Application Error) (User: )
Description: Faulting application msfeedssync.exe, version 8.0.6001.18702, faulting module user32.dll, version 5.1.2600.2180, fault address 0x0000bbcd.
Processing media-specific event for [msfeedssync.exe!ws!]

Error: (12/30/2012 11:23:42 AM) (Source: Application Error) (User: )
Description: Faulting application msfeedssync.exe, version 8.0.6001.18702, faulting module user32.dll, version 5.1.2600.2180, fault address 0x0000bbcd.
Processing media-specific event for [msfeedssync.exe!ws!]

Error: (12/30/2012 11:18:50 AM) (Source: Application Error) (User: )
Description: Faulting application msfeedssync.exe, version 8.0.6001.18702, faulting module user32.dll, version 5.1.2600.2180, fault address 0x0000bbcd.
Processing media-specific event for [msfeedssync.exe!ws!]

Error: (12/30/2012 11:13:54 AM) (Source: Application Error) (User: )
Description: Faulting application msfeedssync.exe, version 8.0.6001.18702, faulting module user32.dll, version 5.1.2600.2180, fault address 0x0000bbcd.
Processing media-specific event for [msfeedssync.exe!ws!]

Error: (12/30/2012 11:09:01 AM) (Source: Application Error) (User: )
Description: Faulting application msfeedssync.exe, version 8.0.6001.18702, faulting module user32.dll, version 5.1.2600.2180, fault address 0x0000bbcd.
Processing media-specific event for [msfeedssync.exe!ws!]


System errors:
=============
Error: (04/04/2013 05:51:18 PM) (Source: Dhcp) (User: )
Description: The IP address lease 192.168.2.3 for the Network Card with network address 00A1B01127FA has been
denied by the DHCP server 0.0.0.0 (The DHCP Server sent a DHCPNACK message).

Error: (03/31/2013 09:29:38 PM) (Source: 0) (User: )
Description: 192.168.2.378:CA:39:68:D4:F2

Error: (03/31/2013 09:29:38 PM) (Source: 0) (User: )
Description: 192.168.2.378:CA:39:68:D4:F2

Error: (03/31/2013 08:15:54 PM) (Source: Dhcp) (User: )
Description: The IP address lease 192.168.2.3 for the Network Card with network address 00A1B01127FA has been
denied by the DHCP server 0.0.0.0 (The DHCP Server sent a DHCPNACK message).

Error: (03/31/2013 08:11:06 PM) (Source: Dhcp) (User: )
Description: The IP address lease 192.168.2.3 for the Network Card with network address 00A1B01127FA has been
denied by the DHCP server 0.0.0.0 (The DHCP Server sent a DHCPNACK message).

Error: (03/31/2013 07:46:48 PM) (Source: Dhcp) (User: )
Description: The IP address lease 192.168.2.3 for the Network Card with network address 00A1B01127FA has been
denied by the DHCP server 0.0.0.0 (The DHCP Server sent a DHCPNACK message).

Error: (03/31/2013 07:36:56 PM) (Source: Dhcp) (User: )
Description: The IP address lease 192.168.2.3 for the Network Card with network address 00A1B01127FA has been
denied by the DHCP server 0.0.0.0 (The DHCP Server sent a DHCPNACK message).

Error: (03/31/2013 07:34:26 PM) (Source: Dhcp) (User: )
Description: The IP address lease 192.168.2.3 for the Network Card with network address 00A1B01127FA has been
denied by the DHCP server 0.0.0.0 (The DHCP Server sent a DHCPNACK message).

Error: (03/31/2013 07:32:25 PM) (Source: Dhcp) (User: )
Description: The IP address lease 192.168.2.12 for the Network Card with network address 00A1B01127FA has been
denied by the DHCP server 0.0.0.0 (The DHCP Server sent a DHCPNACK message).

Error: (03/31/2013 04:45:03 PM) (Source: Service Control Manager) (User: )
Description: The Application Management service terminated with the following error:
%%126


Microsoft Office Sessions:
=========================
Error: (04/01/2013 06:13:02 PM) (Source: Application Hang)(User: )
Description: SolSuite.exe0.0.0.0hungapp0.0.0.000000000

Error: (12/30/2012 11:48:14 AM) (Source: Application Error)(User: )
Description: msfeedssync.exe8.0.6001.18702user32.dll5.1.2600.21800000bbcd

Error: (12/30/2012 11:43:17 AM) (Source: Application Error)(User: )
Description: msfeedssync.exe8.0.6001.18702user32.dll5.1.2600.21800000bbcd

Error: (12/30/2012 11:38:23 AM) (Source: Application Error)(User: )
Description: msfeedssync.exe8.0.6001.18702user32.dll5.1.2600.21800000bbcd

Error: (12/30/2012 11:33:32 AM) (Source: Application Error)(User: )
Description: msfeedssync.exe8.0.6001.18702user32.dll5.1.2600.21800000bbcd

Error: (12/30/2012 11:28:36 AM) (Source: Application Error)(User: )
Description: msfeedssync.exe8.0.6001.18702user32.dll5.1.2600.21800000bbcd

Error: (12/30/2012 11:23:42 AM) (Source: Application Error)(User: )
Description: msfeedssync.exe8.0.6001.18702user32.dll5.1.2600.21800000bbcd

Error: (12/30/2012 11:18:50 AM) (Source: Application Error)(User: )
Description: msfeedssync.exe8.0.6001.18702user32.dll5.1.2600.21800000bbcd

Error: (12/30/2012 11:13:54 AM) (Source: Application Error)(User: )
Description: msfeedssync.exe8.0.6001.18702user32.dll5.1.2600.21800000bbcd

Error: (12/30/2012 11:09:01 AM) (Source: Application Error)(User: )
Description: msfeedssync.exe8.0.6001.18702user32.dll5.1.2600.21800000bbcd


=========================== Installed Programs ============================

Adobe AIR (Version: 1.0.4990)
Adobe AIR (Version: 1.0.8.4990)
Adobe Atmosphere Player for Acrobat and Adobe Reader
Adobe Flash Player 10 Plugin (Version: 10.2.152.26)
Adobe Reader 9.4.1 (Version: 9.4.1)
Adobe Shockwave Player 11.5 (Version: 11.5.9.620)
Algebra Booster 2.5 (Version: 2.5)
Ancient Sudoku (Version: 32.0.0.0)
Apple Application Support (Version: 2.1.6)
Apple Mobile Device Support (Version: 4.0.0.97)
Apple Software Update (Version: 2.1.3.127)
ArcSoft Media Card Companion
ArcSoft Print Creations - Greeting Card
ArcSoft Print Creations - Photo Book
ArcSoft Print Creations - Photo Calendar
ArcSoft Print Creations (Version: 2.8.255.292)
AVG 2012 (Version: 12.0.2641)
AVG 2012 (Version: 12.1.2240)
AVG 2012 (Version: 2012.1.2240)
AVG Security Toolbar (Version: 14.2.0.1)
Banctec Service Agreement (Version: 1.10.0000)
Bonjour (Version: 3.0.0.10)
Broadcom Management Programs (Version: 4.01.0000)
Build-a-lot (Version: 32.0.0.0)
Build-a-lot 2: Town of the Year (Version: 32.0.0.0)
Build-a-lot 3: Passport to Europe (Version: 32.0.0.0)
Build-a-lot 4: Power Source (Version: 32.0.0.0)
Build-a-lot: The Elizabethan Era (Version: 32.0.0.0)
Cake Mania® 3 (Version: 32.0.0.0)
Cake Mania®: To the Max! (Version: 32.0.0.0)
Candy Land
Canon Camera Access Library (Version: 8.4.0.1)
Canon Camera Support Core Library (Version: 7.3.1.6)
Canon RAW Image Task for ZoomBrowser EX (Version: 0.9.3.9)
Canon Utilities CameraWindow (Version: 7.0.0.8)
Canon Utilities CameraWindow DC_DV 5 for ZoomBrowser EX (Version: 5.4.5.17)
Canon Utilities CameraWindow DC_DV 6 for ZoomBrowser EX (Version: 6.4.1.15)
Canon Utilities EOS Utility (Version: 1.1.0.8)
Canon Utilities MyCamera (Version: 6.4.0.5)
Canon Utilities RemoteCapture Task for ZoomBrowser EX (Version: 1.7.1.9)
Canon Utilities ZoomBrowser EX (Version: 6.0.1.248)
Canon ZoomBrowser EX Memory Card Utility (Version: 1.0.0.19)
Cinema Tycoon™ 2: Movie Mania (Version: 32.0.0.0)
Coupon Printer for Windows (Version: 5.0.0.1)
Dairy Dash™
Data Access Objects (DAO) 3.5
Dell Driver Reset Tool (Version: 1.02.0000)
Dell Media Experience (Version: 3.00)
Dell Support 5.0.0 (630)
Dell System Restore (Version: 2.00.0000)
Dora's Star Catching Game (Version: 1.0)
EPSON Artisan 710 Series Printer Uninstall
Epson Event Manager (Version: 2.30.01)
Epson Print CD (Version: 2.00.00)
EPSON Scan
Farm Frenzy 3 (Version: 32.0.0.0)
Farm Frenzy 3: American Pie (Version: 32.0.0.0)
Farm Frenzy 3: Ice Age (Version: 32.0.0.0)
Farm Frenzy 3: Madagascar (Version: 32.0.0.0)
Farm Frenzy 3: Russian Roulette (Version: 32.0.0.0)
Farmers Market (Version: 32.0.0.0)
Fences
Fences (Version: 1.0)
Fish Tycoon (Version: 1.0)
FreeRIP v3.5 (Version: 3.5)
Gangsters
Google Chrome (Version: 26.0.1410.43)
HughesNet Download Manager 1.2
ImageMixer 3 SE for SD (Version: 3.00.039)
Intel® 537EP V9x DF PCI Modem
Intel® Extreme Graphics Driver
Internet Explorer Default Page (Version: 1.00.03)
iTunes (Version: 10.5.2.11)
Jasc Paint Shop Pro 8 (Version: 8.00.0000)
Java Auto Updater (Version: 2.0.5.1)
Java™ 6 Update 26 (Version: 6.0.260)
Kali95
Learn2 Player (Uninstall Only)
Macromedia Flash Player (Version: 7.0.19.0)
Macromedia Flash Player 8 (Version: 8)
Malwarebytes Anti-Malware version 1.70.0.1100 (Version: 1.70.0.1100)
Microsoft .NET Framework 1.1 (Version: 1.1.4322)
Microsoft .NET Framework 1.1 Security Update (KB2656370)
Microsoft .NET Framework 1.1 Security Update (KB2698023)
Microsoft .NET Framework 2.0
Microsoft .NET Framework 2.0 (Version: 2.0.50727)
Microsoft Internationalized Domain Names Mitigation APIs
Microsoft National Language Support Downlevel APIs
Microsoft Office 2000 Premium (Version: 9.00.2720)
Microsoft Plus! Digital Media Edition Installer (Version: 1.1.0.3514)
Microsoft Plus! Photo Story 2 LE (Version: 1.1.0.3463)
Microsoft Silverlight (Version: 4.1.10329.0)
Microsoft Visual C++ 2005 Redistributable (Version: 8.0.56336)
Microsoft Visual C++ 2005 Redistributable (Version: 8.0.61001)
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.4148 (Version: 9.0.30729.4148)
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.6161 (Version: 9.0.30729.6161)
MobileMe Control Panel (Version: 3.1.8.0)
Modem Event Monitor
Modem Helper (Version: 2.25)
Modem On Hold (Version: 1.12)
Mozilla Firefox (3.6.25) (Version: 3.6.25 (en-US))
MSVC80_x86_v2 (Version: 1.0.3.0)
MSVC90_x86 (Version: 1.0.1.0)
MSVC90_x86 (Version: 1.0.1.2)
MSXML 4.0 SP2 (KB927978) (Version: 4.20.9841.0)
MSXML 6.0 Parser (Version: 6.00.3883.8)
Musicmatch® Jukebox (Version: 9.00.2028)
My Way Search Assistant
My Way Search Assistant (Version: 1.0.256)
Nancy Drew®: The Final Scene
PCStitch 7 (Version: 7.0.17)
Pharaoh
Plant Tycoon® (Version: 32.0.0.0)
Plants vs. Zombies™ (Version: 32.0.0.0)
PowerDVD 5.3
PSP Thumbnail Handler (Version: 1.11.22)
QuickTime (Version: 7.71.80.42)
RandomMahjong (remove only)
RealArcade
RealPlayer Basic
Safari (Version: 5.34.52.7)
Sandlot Games Client Services
Sid Meier's Civilization 4 (Version: 1.00.0000)
Sierra Utilities
Slingo Quest
Slingo Quest Hawaii
SnagIt 9 (Version: 9.0.0)
SolSuite 2008 v8.10
The Poppit! Show
Tik's Texas Hold 'em™ Gold (Version: 32.0.0.0)
TiVo Desktop 2.8.1 (Version: 2.8.393.288)
TomTom HOME (Version: 2.1.2121)
Tri Peaks 2-Quest For The Ruby Ring Free 1.0.3.35o
Tripeaks
VideoLAN VLC media player 0.8.6d (Version: 0.8.6d)
Viewpoint Media Player
WebFldrs XP (Version: 9.50.7523)
Windows Genuine Advantage Notifications (KB905474) (Version: 1.7.0018.5)
Windows Genuine Advantage Validation Tool (KB892130)
Windows Genuine Advantage Validation Tool (KB892130) (Version: 1.7.0059.1)
Windows Internet Explorer 7 (Version: 20070813.185237)
Windows Media Format 11 runtime
Windows Media Format Runtime
Windows Media Player 10
Windows Media Player 10 (Version: 9.00.3636)
WinRAR archiver
Wizard101 (Version: 1.0.0)
WordPerfect Office 12 (Version: 12.0.0.238)

========================= Memory info: ===================================

Percentage of memory in use: 85%
Total physical RAM: 510 MB
Available physical RAM: 75.88 MB
Total Pagefile: 1979.48 MB
Available Pagefile: 1470.14 MB
Total Virtual: 2047.88 MB
Available Virtual: 1998.38 MB

========================= Partitions: =====================================

1 Drive c: () (Fixed) (Total:71.08 GB) (Free:18 GB) NTFS

========================= Users: ========================================

User accounts for \\ERIC

Administrator            Guest                    HelpAssistant            
KidviewAdministrator     Other                    Ped                      
SUPPORT_388945a0         


**** End of log ****



#7 jhayz

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Posted 05 April 2013 - 06:20 PM

Go to Control Panel - Add or Remove Programs and uninstall Internet Explorer. Download and install IE8 here http://www.microsoft.com/en-us/download/details.aspx?id=43


Tekken
 


#8 GinasGoodies

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Posted 23 April 2013 - 08:57 PM

I realized I never came back to let you know this resolved my issue.  Thank you!



#9 boopme

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Posted 23 April 2013 - 11:18 PM

BTW your Malwarebytes is outdated.

So is your AVG,If you need a new Free antivirus,let me know.

Go into Control Panel ..Add/Remove,remove
Java 6 Update 26 (Version: 6.0.260)

Reboot
Install Version 7 Update 21
 
Update to  Adobe Reader XI
 
Reboot
 
 
 

Please download AdwCleaner by Xplode onto your desktop.
Close all open programs and internet browsers.
Double click on adwcleaner.exe to run the tool.
Click on Delete.
Confirm each time with Ok.
You will be prompted to restart your computer. A text file will open after the restart.
Please post the contents of that logfile with your next reply.
You can find the logfile at C:\AdwCleaner[S1].txt as wel

 
 
 
You do not have XP SP3 installed. This leaves you very vulnerable to infection.
 The best way to ensure you get Windows XP Service Pack 3 is by turning on the Automatic Updates feature in Windows XP. You can use our step-by-step instructions or, if you prefer, let us do it for you.
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