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Laptop randomly crashes


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2 replies to this topic

#1 WJ99

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Posted 03 April 2013 - 03:37 PM

Hi all, 

 

I found an earlier post on this subject but the thread was locked so I hoped I could get some help myself. My laptop randomly crashes, and it has done quite often. More often than not it's when it's attached to a TV via HDMI or playing SkyGo but I wouldn't say exclusively that. 

 

I've complied BSOD report following a guide in a previous report and wondered if it made sense to anyone?

 

==================================================

Dump File         : 033113-31559-01.dmp
Crash Time        : 31/03/2013 21:36:28
Bug Check String  : 
Bug Check Code    : 0x00000124
Parameter 1       : 00000000`00000000
Parameter 2       : fffffa80`05b538f8
Parameter 3       : 00000000`00000000
Parameter 4       : 00000000`00000000
Caused By Driver  : ntoskrnl.exe
Caused By Address : ntoskrnl.exe+4af70c
File Description  : NT Kernel & System
Product Name      : Microsoft® Windows® Operating System
Company           : Microsoft Corporation
File Version      : 6.1.7601.18044 (win7sp1_gdr.130104-1431)
Processor         : x64
Crash Address     : ntoskrnl.exe+4af70c
Stack Address 1   : 
Stack Address 2   : 
Stack Address 3   : 
Computer Name     : 
Full Path         : C:\Windows\Minidump\033113-31559-01.dmp
Processors Count  : 2
Major Version     : 15
Minor Version     : 7601
Dump File Size    : 262,144
==================================================
 
==================================================
Dump File         : 030813-82633-01.dmp
Crash Time        : 08/03/2013 13:52:50
Bug Check String  : 
Bug Check Code    : 0x00000124
Parameter 1       : 00000000`00000000
Parameter 2       : fffffa80`04dca5f8
Parameter 3       : 00000000`00000000
Parameter 4       : 00000000`00000000
Caused By Driver  : ntoskrnl.exe
Caused By Address : ntoskrnl.exe+4af70c
File Description  : NT Kernel & System
Product Name      : Microsoft® Windows® Operating System
Company           : Microsoft Corporation
File Version      : 6.1.7601.18044 (win7sp1_gdr.130104-1431)
Processor         : x64
Crash Address     : ntoskrnl.exe+4af70c
Stack Address 1   : 
Stack Address 2   : 
Stack Address 3   : 
Computer Name     : 
Full Path         : C:\Windows\Minidump\030813-82633-01.dmp
Processors Count  : 2
Major Version     : 15
Minor Version     : 7601
Dump File Size    : 262,144
==================================================
 
==================================================
Dump File         : 030713-33462-01.dmp
Crash Time        : 07/03/2013 11:52:59
Bug Check String  : 
Bug Check Code    : 0x00000124
Parameter 1       : 00000000`00000000
Parameter 2       : fffffa80`05ab08f8
Parameter 3       : 00000000`00000000
Parameter 4       : 00000000`00000000
Caused By Driver  : ntoskrnl.exe
Caused By Address : ntoskrnl.exe+4af70c
File Description  : NT Kernel & System
Product Name      : Microsoft® Windows® Operating System
Company           : Microsoft Corporation
File Version      : 6.1.7601.18044 (win7sp1_gdr.130104-1431)
Processor         : x64
Crash Address     : ntoskrnl.exe+4af70c
Stack Address 1   : 
Stack Address 2   : 
Stack Address 3   : 
Computer Name     : 
Full Path         : C:\Windows\Minidump\030713-33462-01.dmp
Processors Count  : 2
Major Version     : 15
Minor Version     : 7601
Dump File Size    : 262,144
==================================================
 
==================================================
Dump File         : 030113-41808-01.dmp
Crash Time        : 01/03/2013 13:37:49
Bug Check String  : 
Bug Check Code    : 0x00000124
Parameter 1       : 00000000`00000000
Parameter 2       : fffffa80`04c708f8
Parameter 3       : 00000000`00000000
Parameter 4       : 00000000`00000000
Caused By Driver  : ntoskrnl.exe
Caused By Address : ntoskrnl.exe+4af70c
File Description  : NT Kernel & System
Product Name      : Microsoft® Windows® Operating System
Company           : Microsoft Corporation
File Version      : 6.1.7601.18044 (win7sp1_gdr.130104-1431)
Processor         : x64
Crash Address     : ntoskrnl.exe+4af70c
Stack Address 1   : 
Stack Address 2   : 
Stack Address 3   : 
Computer Name     : 
Full Path         : C:\Windows\Minidump\030113-41808-01.dmp
Processors Count  : 2
Major Version     : 15
Minor Version     : 7601
Dump File Size    : 262,144
==================================================
 
==================================================
Dump File         : 022113-50279-01.dmp
Crash Time        : 21/02/2013 12:43:22
Bug Check String  : 
Bug Check Code    : 0x00000124
Parameter 1       : 00000000`00000000
Parameter 2       : fffffa80`0588c6f8
Parameter 3       : 00000000`00000000
Parameter 4       : 00000000`00000000
Caused By Driver  : ntoskrnl.exe
Caused By Address : ntoskrnl.exe+4af70c
File Description  : NT Kernel & System
Product Name      : Microsoft® Windows® Operating System
Company           : Microsoft Corporation
File Version      : 6.1.7601.18044 (win7sp1_gdr.130104-1431)
Processor         : x64
Crash Address     : ntoskrnl.exe+4af70c
Stack Address 1   : 
Stack Address 2   : 
Stack Address 3   : 
Computer Name     : 
Full Path         : C:\Windows\Minidump\022113-50279-01.dmp
Processors Count  : 2
Major Version     : 15
Minor Version     : 7601
Dump File Size    : 262,144
==================================================
 
==================================================
Dump File         : 021813-42276-01.dmp
Crash Time        : 18/02/2013 20:16:52
Bug Check String  : 
Bug Check Code    : 0x00000124
Parameter 1       : 00000000`00000000
Parameter 2       : fffffa80`058c0308
Parameter 3       : 00000000`00000000
Parameter 4       : 00000000`00000000
Caused By Driver  : ntoskrnl.exe
Caused By Address : ntoskrnl.exe+4b094c
File Description  : NT Kernel & System
Product Name      : Microsoft® Windows® Operating System
Company           : Microsoft Corporation
File Version      : 6.1.7601.18044 (win7sp1_gdr.130104-1431)
Processor         : x64
Crash Address     : ntoskrnl.exe+4b094c
Stack Address 1   : 
Stack Address 2   : 
Stack Address 3   : 
Computer Name     : 
Full Path         : C:\Windows\Minidump\021813-42276-01.dmp
Processors Count  : 2
Major Version     : 15
Minor Version     : 7601
Dump File Size    : 262,144
==================================================
 
Thanks everybody!

 



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#2 hamluis

hamluis

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Posted 03 April 2013 - 05:43 PM

Please download MiniToolBox  , save it to your desktop and run it.

 

Checkmark the following checkboxes:

  List last 10 Event Viewer log

  List Installed Programs

  List Users, Partitions and Memory size.

 

Click Go and paste the content into your next post.

 

Also...please Publish a Snapshot using Speccy - http://www.bleepingcomputer.com/forums/topic323892.html/page__p__1797792#entry1797792 , taking care to post the link.  Do not copy/paste data from the report.

 

Louis



#3 Artrooks

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Posted 04 April 2013 - 08:34 AM

Hello WJ99,

STOP 0x00000124: WHEA_UNCORRECTABLE_ERROR  
Usual causesHardware, Incompatibility, May be driver corruption


This type of error typically points toward faulty hardware; however, it's still possible that a third party driver issue could be causing a hardware component to "act up."  

As you can see by the BlueScreenView text, that the crashes are blamed on ntoskrnl.exe, a Microsoft Windows file which is surely not to blame.

 


1.)  In the mean time, please make sure you follow Moderator - hamluis's instructions to post a MiniToolBox text and a Speccy Snapshot link.

In addition, to get a better look at minidump files and other logs:

2.)   Please follow this link:  BSOD Posting Instructions Windows 8 - Windows 7 - Vista.

  • Follow all instructions with the exception of:
    • Create a new thread HERE and attach the file(s) after step 4
  • Note: Both files, autoruns and JCGriff2 BSOD collection app, of Step 1 need to be in the Documents folder.

Next, Upload the zipped folder to a File Sharing website of your choosing because Bleeping Computer has a 512 K only upload limit and this file will be much larger.   


3.)  Is your computer still under warranty?



Some introductory reading: Generic "Stop 0x124" Troubleshooting Strategy by H2SO4.

 


Regards,
Brooks



 





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