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Dead mobo, I get to take the fall.


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#1 bladetucker

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Posted 03 April 2013 - 02:20 PM

Not sure which category I should ask this question but here goes...

 

 

I bought a mobo from a reputable company (not sure for legal reasons if I can say their name).  It arrived broken, CPU pins were bent.  I RMA'd it.  They said it was my fault and that if I wanted to have it repaired it cost as much as the mobo itself.  I'm seething mad right now.  The mobo had a 4/5 positive review, so I thought it would be okay.  When I looked further I noticed other people had made the same exact complaint that I did.  Is there anything you suggest I do to get a refund or something? 


Edited by hamluis, 12 April 2013 - 05:45 PM.
Moved from System Building to Internal Hardware - Hamluis.


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#2 the_patriot11

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Posted 03 April 2013 - 05:16 PM

threaten to call the bereau of better business on them.


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#3 damando

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Posted 08 April 2013 - 12:08 AM

I had a simular problem with "newegg" I bought a phenom 6 core and after I sent it back with a rma they basically returned it to me and said it was my fault. After looking it over with a usb magnifying lite I was able to modify the cpu and still use it as a 4 core (but all cases are different) and I was still mad after not getting a replacement through "newegg". (They sent me a bad cpu and said it was my fault period ! then after they sent it back to me the cpu was no longer available on their site. My therioy is that there were a few people with the same problem and they just covered their tracks sort of way.



#4 DJBPace07

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Posted 08 April 2013 - 07:42 AM

I've always had good results with Newegg, so I'm a bit surprised to hear of issues.  There are some things you can do.

 

1.  Use the warranty by explaining to the manufacturer what happened and why the retailer is refusing to RMA it.

2.  Call up the credit card company and see if they can work with the retailer to fix it.  Use caution as this may result in a chargeback which could further deteriorate your relationship with the retailer.  Depending on your card, they may also have a warranty program to take back items.  I had a business refuse to take back a defective item until I threatened to get the card company involved.

3.  The BBB may act as mediators, but the business is under no obligation to accept this.


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#5 hamluis

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Posted 12 April 2013 - 05:44 PM

Well...I would not bother with returning a motherboard to the seller...I'd take it up with the manufacturer, the entity on the hook for the warranty.

 

Ditto for hard drives...the manufacturers are the issuers of the warranties that are worthwhile.  This business of vendors selling warranties...is just business.

 

You might read your terms of sale/purchase for the board.

 

Louis

 

 






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