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IE 9 crashes upon opening


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#1 diggi

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Posted 02 April 2013 - 09:29 PM

In addition to that  I updated to IE 10 but it wont update on windows home premium 7 sp1

I says IE 10 was successfully updated but it failed to install 

have no clue what to do here and need help big time

thanks



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#2 jhayz

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Posted 03 April 2013 - 12:41 AM

Please try removing the IE 10 version first.  http://support.microsoft.com/kb/957700

Removing Internet Explorer 10 from Windows 7:
 

  1. Click the Start button, type Programs and Features in the search box, and then select View installed updates in the left pane.
  2. Under Uninstall an update, scroll down to the Microsoft Windows section.
    • Right-click Internet Explorer 10, click Uninstall, and when prompted, click Yes.
  3. Click one of the following:
    • Restart now (to finish the process of uninstalling Internet Explorer 10 and restore the previous version of Internet Explorer).


Download MiniToolBox and run the program. Select
List Last 10 Event Viewers, List Installed Programs and List Users, Partitions and Memory Size then click Go.
A notepad will open then copy-paste the report on your next reply.


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#3 diggi

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Posted 03 April 2013 - 10:02 AM

Thanks for reply I'm on it

edit: IE 10 never installed


Edited by diggi, 03 April 2013 - 10:05 AM.


#4 diggi

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Posted 03 April 2013 - 10:07 AM

MiniToolBox by Farbar  Version:05-03-2013
Ran by vdiahn (administrator) on 03-04-2013 at 10:06:08
Running from "C:\Users\vdiahn\Downloads"
Windows 7 Home Premium Service Pack 1 (X64)
Boot Mode: Normal
***************************************************************************
 
========================= Event log errors: ===============================
 
Application errors:
==================
Error: (04/03/2013 09:52:25 AM) (Source: QuickBooks) (User: )
Description: An unexpected error has occured in "QuickBooks":
Returning NULL QBWinInstance Handle
 
Error: (04/03/2013 09:52:25 AM) (Source: QuickBooks) (User: )
Description: An unexpected error has occured in "QuickBooks":
Returning NULL QBWinInstance Handle
 
Error: (04/03/2013 09:52:25 AM) (Source: QuickBooks) (User: )
Description: An unexpected error has occured in "QuickBooks":
Returning NULL QBWinInstance Handle
 
Error: (04/03/2013 00:49:47 AM) (Source: Software Protection Platform Service) (User: )
Description: Update Windows license and product key tokens failed with 0x80070005.
 
Error: (04/03/2013 00:47:29 AM) (Source: Application Error) (User: )
Description: Faulting application name: DefaultTabSearch.exe, version: 0.0.0.0, time stamp: 0x511246e7
Faulting module name: DefaultTabSearch.exe, version: 0.0.0.0, time stamp: 0x511246e7
Exception code: 0xc0000005
Fault offset: 0x00002c60
Faulting process id: 0x974
Faulting application start time: 0xDefaultTabSearch.exe0
Faulting application path: DefaultTabSearch.exe1
Faulting module path: DefaultTabSearch.exe2
Report Id: DefaultTabSearch.exe3
 
Error: (04/03/2013 00:40:19 AM) (Source: Software Protection Platform Service) (User: )
Description: Update Windows license and product key tokens failed with 0x80070005. 
C:\Windows\system32\spp\tokens\ppdlic\microsoft-windows-ie-internetexplorer-ppdlic.xrm-ms
 
Error: (04/03/2013 00:40:18 AM) (Source: Software Protection Platform Service) (User: )
Description: Update Windows license and product key tokens failed with 0x80070005. 
C:\Windows\system32\spp\tokens\ppdlic\microsoft-windows-ie-internetexplorer-ppdlic.xrm-ms
 
Error: (04/02/2013 11:12:27 PM) (Source: Software Protection Platform Service) (User: )
Description: Update Windows license and product key tokens failed with 0x80070005.
 
Error: (04/02/2013 08:50:54 PM) (Source: Software Protection Platform Service) (User: )
Description: Update Windows license and product key tokens failed with 0x80070005.
 
Error: (04/02/2013 08:50:03 PM) (Source: QuickBooks) (User: )
Description: An unexpected error has occured in "QuickBooks":
Returning NULL QBWinInstance Handle
 
 
System errors:
=============
Error: (04/03/2013 00:51:36 AM) (Source: Microsoft-Windows-WindowsUpdateClient) (User: NT AUTHORITY)
Description: Installation Failure: Windows failed to install the following update with error 0x800f0826: Update for Windows 7 for x64-based Systems (KB2592687).
 
Error: (04/03/2013 00:47:37 AM) (Source: Service Control Manager) (User: )
Description: The DefaultTabSearch service terminated unexpectedly.  It has done this 1 time(s).
 
Error: (04/03/2013 00:47:13 AM) (Source: Service Control Manager) (User: )
Description: The ScRegSetValueExW call failed for FailureActions with the following error: 
%%5
 
Error: (04/03/2013 00:47:12 AM) (Source: Service Control Manager) (User: )
Description: The ScRegSetValueExW call failed for FailureActions with the following error: 
%%5
 
Error: (04/03/2013 00:45:47 AM) (Source: Microsoft-Windows-LanguagePackSetup) (User: NT AUTHORITY)
Description: CBS Client initialization failed. Last error: 0x8007045b
 
Error: (04/03/2013 00:43:29 AM) (Source: Service Control Manager) (User: )
Description: The ScRegSetValueExW call failed for FailureActions with the following error: 
%%5
 
Error: (04/03/2013 00:43:25 AM) (Source: Service Control Manager) (User: )
Description: The ScRegSetValueExW call failed for FailureActions with the following error: 
%%5
 
Error: (04/03/2013 00:41:26 AM) (Source: Microsoft-Windows-LanguagePackSetup) (User: NT AUTHORITY)
Description: CBS Client initialization failed. Last error: 0x80080005
 
Error: (04/03/2013 00:41:26 AM) (Source: DCOM) (User: )
Description: {752073A1-23F2-4396-85F0-8FDB879ED0ED}
 
Error: (04/03/2013 00:38:55 AM) (Source: Service Control Manager) (User: )
Description: The ScRegSetValueExW call failed for FailureActions with the following error: 
%%5
 
 
Microsoft Office Sessions:
=========================
Error: (04/03/2013 09:52:25 AM) (Source: QuickBooks)(User: )
Description: QuickBooksReturning NULL QBWinInstance Handle
 
Error: (04/03/2013 09:52:25 AM) (Source: QuickBooks)(User: )
Description: QuickBooksReturning NULL QBWinInstance Handle
 
Error: (04/03/2013 09:52:25 AM) (Source: QuickBooks)(User: )
Description: QuickBooksReturning NULL QBWinInstance Handle
 
Error: (04/03/2013 00:49:47 AM) (Source: Software Protection Platform Service)(User: )
Description: 0x80070005
 
Error: (04/03/2013 00:47:29 AM) (Source: Application Error)(User: )
Description: DefaultTabSearch.exe0.0.0.0511246e7DefaultTabSearch.exe0.0.0.0511246e7c000000500002c6097401ce302eb0654d6eC:\Program Files (x86)\DefaultTab\DefaultTabSearch.exeC:\Program Files (x86)\DefaultTab\DefaultTabSearch.exef839c394-9c21-11e2-b540-bc7737aaa93c
 
Error: (04/03/2013 00:40:19 AM) (Source: Software Protection Platform Service)(User: )
Description: 0x80070005C:\Windows\system32\spp\tokens\ppdlic\microsoft-windows-ie-internetexplorer-ppdlic.xrm-ms
 
Error: (04/03/2013 00:40:18 AM) (Source: Software Protection Platform Service)(User: )
Description: 0x80070005C:\Windows\system32\spp\tokens\ppdlic\microsoft-windows-ie-internetexplorer-ppdlic.xrm-ms
 
Error: (04/02/2013 11:12:27 PM) (Source: Software Protection Platform Service)(User: )
Description: 0x80070005
 
Error: (04/02/2013 08:50:54 PM) (Source: Software Protection Platform Service)(User: )
Description: 0x80070005
 
Error: (04/02/2013 08:50:03 PM) (Source: QuickBooks)(User: )
Description: QuickBooksReturning NULL QBWinInstance Handle
 
 
=========================== Installed Programs ============================
 
??????? Windows Live Mesh ActiveX ??(????) (Version: 15.4.5722.2)
??????? Windows Live Mesh ActiveX ??? (Version: 15.4.5722.2)
7-Zip 9.20 (x64 edition) (Version: 9.20.00.0)
Adobe AIR (Version: 2.7.1.19610)
Adobe Flash Player 11 ActiveX (Version: 11.6.602.180)
Adobe Flash Player 11 Plugin (Version: 11.6.602.180)
Adobe Reader X (10.1.4) (Version: 10.1.4)
Alcor Micro USB Card Reader (Version: 1.2.0117.08443)
ASUS AI Recovery (Version: 1.0.24)
ASUS FaceLogon (Version: 1.0.0013)
ASUS FancyStart (Version: 1.1.0)
ASUS LifeFrame3 (Version: 3.0.28)
ASUS Live Update (Version: 3.1.2)
ASUS Power4Gear Hybrid (Version: 1.1.50)
ASUS Splendid Video Enhancement Technology (Version: 1.02.0037)
ASUS Virtual Camera (Version: 1.0.24)
ASUS WebStorage (Version: 2.0.46.1429)
AsusScr_K3 Series_ENG (Version: 1.0.0001)
AsusVibe2.0 (Version: 2.0.10.168)
ATK Package (Version: 1.0.0008)
AVG 2013 (Version: 13.0.2641)
AVG 2013 (Version: 13.0.2904)
AVG 2013 (Version: 2013.0.2904)
AVG Security Toolbar (Version: 14.2.0.1)
Belarc Advisor 8.2 (Version: 8.2.7.3)
Bing Bar (Version: 7.1.361.0)
Bing Desktop (Version: 1.2.115.0)
Bing Rewards Client Installer (Version: 16.0.345.0)
BlackBerry App World Browser Plugin (Version: 3.0.3.2)
BlackBerry Desktop Software 6.1 (Version: 6.1.0.36)
Bricks of Atlantis
Brother MFL-Pro Suite MFC-8860DN (Version: 1.0.0.0)
CCleaner (Version: 3.18)
COMODO Internet Security (Version: 5.5.64714.1383)
Complément Messenger (Version: 15.4.3502.0922)
Complemento Messenger (Version: 15.4.3502.0922)
Complitly
Consumer Input Software (remove only) (Version: 2.7.1.7915)
Control ActiveX de Windows Live Mesh para conexiones remotas (Version: 15.4.5722.2)
Contrôle ActiveX Windows Live Mesh pour connexions à distance (Version: 15.4.5722.2)
Controlo ActiveX do Windows Live Mesh para Ligações Remotas (Version: 15.4.5722.2)
Crystal Report 2008 Runtime SP3 (Version: 12.3.1.684)
CyberLink LabelPrint (Version: 2.5.1908)
CyberLink Power2Go (Version: 6.1.3602c)
D3DX10 (Version: 15.4.2368.0902)
DefaultTab (Version: 1.2.8.0)
DefaultTab Chrome (Version: 1.1.14)
DigitalPersona One Touch ID RTE (Version: 2.2.1.965)
Everything 1.2.1.371
Fast Boot (Version: 1.0.9)
Galeria de Fotografias do Windows Live (Version: 15.4.3502.0922)
Galería fotográfica de Windows Live (Version: 15.4.3502.0922)
Galerie de photos Windows Live (Version: 15.4.3502.0922)
Google Chrome (Version: 26.0.1410.43)
Google Toolbar for Internet Explorer (Version: 1.0.0)
Google Toolbar for Internet Explorer (Version: 7.4.3607.2246)
Google Update Helper (Version: 1.3.21.135)
ieSpell (Version: 2.6.4 (build 573))
Intel PROSet Wireless
Intel® Control Center (Version: 1.2.1.1007)
Intel® Management Engine Components (Version: 7.0.0.1144)
Intel® Processor Graphics (Version: 9.17.10.2932)
Intel® PROSet/Wireless for Bluetooth® 3.0 + High Speed (Version: 1.0.0.0142)
Intel® PROSet/Wireless Software for Bluetooth® Technology (Version: 1.0.2.0518)
Intel® PROSet/Wireless WiFi Software (Version: 14.0.3000)
Intel® WiDi (Version: 2.1.35.0)
Intel® Wireless Display
Internet Explorer (Enable DEP)
Java Auto Updater (Version: 2.0.7.1)
Java™ 6 Update 33 (Version: 6.0.330)
Junk Mail filter update (Version: 15.4.3502.0922)
LibreOffice 3.4 (Version: 3.4.302)
LibreOffice 3.4 Help Pack (English) (Version: 3.4.302)
LiveUSB Creator (remove only)
Mahjongg dimensions
Mesh Runtime (Version: 15.4.5722.2)
Messenger ???? (Version: 15.4.3502.0922)
Messenger ????? (Version: 15.4.3502.0922)
Messenger Companion (Version: 15.4.3502.0922)
Microsoft .NET Framework 4 Client Profile (Version: 4.0.30319)
Microsoft Application Error Reporting (Version: 12.0.6015.5000)
Microsoft Office 2010 (Version: 14.0.4763.1000)
Microsoft Office Click-to-Run 2010 (Version: 14.0.4763.1000)
Microsoft Office Starter 2010 - English (Version: 14.0.4763.1000)
Microsoft Silverlight (Version: 5.1.20125.0)
Microsoft SQL Server 2005
Microsoft SQL Server 2005 Compact Edition [ENU] (Version: 3.1.0000)
Microsoft SQL Server 2005 Express Edition (PROCARE) (Version: 9.4.5000.00)
Microsoft SQL Server Native Client (Version: 9.00.5000.00)
Microsoft SQL Server Setup Support Files (English) (Version: 9.00.5000.00)
Microsoft SQL Server VSS Writer (Version: 9.00.5000.00)
Microsoft Visual C++ 2005 ATL Update kb973923 - x86 8.0.50727.4053 (Version: 8.0.50727.4053)
Microsoft Visual C++ 2005 Redistributable (Version: 8.0.61001)
Microsoft Visual C++ 2005 Redistributable (x64) (Version: 8.0.59192)
Microsoft Visual C++ 2005 Redistributable (x64) (Version: 8.0.61000)
Microsoft Visual C++ 2008 Redistributable - x64 9.0.30729.17 (Version: 9.0.30729)
Microsoft Visual C++ 2008 Redistributable - x64 9.0.30729.4148 (Version: 9.0.30729.4148)
Microsoft Visual C++ 2008 Redistributable - x64 9.0.30729.6161 (Version: 9.0.30729.6161)
Microsoft Visual C++ 2008 Redistributable - x86 9.0.21022 (Version: 9.0.21022)
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.17 (Version: 9.0.30729)
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.4148 (Version: 9.0.30729.4148)
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.6161 (Version: 9.0.30729.6161)
Microsoft Visual C++ 2010  x86 Redistributable - 10.0.40219 (Version: 10.0.40219)
Minute Menu for Centers
Mozilla Firefox 19.0.2 (x86 en-US) (Version: 19.0.2)
Mozilla Maintenance Service (Version: 19.0.2)
MSVCRT (Version: 15.4.2862.0708)
MSVCRT_amd64 (Version: 15.4.2862.0708)
MSXML 4.0 SP2 Parser and SDK (Version: 4.20.9818.0)
MSXML 4.0 SP3 Parser (KB2721691) (Version: 4.30.2114.0)
MSXML 4.0 SP3 Parser (KB2758694) (Version: 4.30.2117.0)
MSXML 4.0 SP3 Parser (KB973685) (Version: 4.30.2107.0)
Nitro Reader 2 (Version: 2.5.0.36)
Nuance PDF Reader (Version: 6.00.0041)
OpenOffice.org 3.3 (Version: 3.3.9567)
PDFlite 0.7 (Version: 0.7)
Playalot Games (Version: 1.0.0)
PrimoPDF -- brought to you by Nitro PDF Software (Version: 5)
Procare (Version: 10.2)
QuickBooks (Version: 21.0.4012.904)
QuickBooks Pro 2011 (Version: 21.0.4012.904)
Ralink RT2870 Wireless LAN Card (Version: 1.5.6.0)
Realtek High Definition Audio Driver (Version: 6.0.1.6304)
RedMon - Redirection Port Monitor
Revo Uninstaller 1.93 (Version: 1.93)
SavetheChildren Reminder by We-Care.com v4.1.18.4 (Version: 4.1.18.4)
Smart PC Cleaner v3.0 (Version: 3.0)
Sonic Focus (Version: 1.00.0000)
Speccy (Version: 1.15)
SpeedItup Free 7.85
SUPERAntiSpyware (Version: 5.6.1014)
Synaptics Pointing Device Driver (Version: 15.2.16.1)
syncables desktop SE (Version: 5.5.746.11492)
Update for Microsoft .NET Framework 4 Client Profile (KB2468871) (Version: 1)
Update for Microsoft .NET Framework 4 Client Profile (KB2533523) (Version: 1)
Update for Microsoft .NET Framework 4 Client Profile (KB2600217) (Version: 1)
USB2.0 UVC VGA WebCam (Version: 5.8.55133.208)
Visual Studio 2008 x64 Redistributables (Version: 10.0.0.2)
Visual Studio 2010 x64 Redistributables (Version: 13.0.0.1)
vshare.tv Bar Toolbar (Version: 6.3.8.0)
vShare.tv plugin 1.3 (Version: 1.3)
Waterfox (Version: 16.0.1)
Windows Live ??? (Version: 15.4.3502.0922)
Windows Live ???? (Version: 15.4.3502.0922)
Windows Live Communications Platform (Version: 15.4.3502.0922)
Windows Live Essentials (Version: 15.4.3502.0922)
Windows Live Essentials (Version: 15.4.3538.0513)
Windows Live Family Safety (Version: 15.4.3538.0513)
Windows Live ID Sign-in Assistant (Version: 7.250.4232.0)
Windows Live Installer (Version: 15.4.3502.0922)
Windows Live Language Selector (Version: 15.4.3538.0513)
Windows Live Mail (Version: 15.4.3502.0922)
Windows Live Mesh (Version: 15.4.3502.0922)
Windows Live Mesh ActiveX Control for Remote Connections (Version: 15.4.5722.2)
Windows Live Messenger (Version: 15.4.3538.0513)
Windows Live Messenger Companion Core (Version: 15.4.3502.0922)
Windows Live MIME IFilter (Version: 15.4.3502.0922)
Windows Live Movie Maker (Version: 15.4.3502.0922)
Windows Live Photo Common (Version: 15.4.3502.0922)
Windows Live Photo Gallery (Version: 15.4.3502.0922)
Windows Live PIMT Platform (Version: 15.4.3508.1109)
Windows Live Remote Client (Version: 15.4.5722.2)
Windows Live Remote Client Resources (Version: 15.4.5722.2)
Windows Live Remote Service (Version: 15.4.5722.2)
Windows Live Remote Service Resources (Version: 15.4.5722.2)
Windows Live SOXE (Version: 15.4.3502.0922)
Windows Live SOXE Definitions (Version: 15.4.3502.0922)
Windows Live UX Platform (Version: 15.4.3502.0922)
Windows Live UX Platform Language Pack (Version: 15.4.3508.1109)
Windows Live Writer (Version: 15.4.3502.0922)
Windows Live Writer Resources (Version: 15.4.3502.0922)
WinFlash (Version: 2.32.3)
WinPcap 4.1.2 (Version: 4.1.0.2001)
Wireless Console 3 (Version: 3.0.25)
Wise Care 365 version 2.12 (Version: 2.12)
Wise Disk Cleaner 7.22
Wise Registry Cleaner 7.17
Xvid Video Codec (Version: 1.3.2)
Yahoo! Software Update
Yahoo! Toolbar
Yontoo 1.10.02 (Version: 1.10.02)
 
========================= Memory info: ===================================
 
Percentage of memory in use: 71%
Total physical RAM: 5922.21 MB
Available physical RAM: 1705.97 MB
Total Pagefile: 11842.62 MB
Available Pagefile: 6256.38 MB
Total Virtual: 4095.88 MB
Available Virtual: 3996.7 MB
 
========================= Partitions: =====================================
 
1 Drive c: (OS) (Fixed) (Total:273.09 GB) (Free:116.97 GB) NTFS
2 Drive d: (DESPICABLE_ME) (CDROM) (Total:7.77 GB) (Free:0 GB) UDF
 
========================= Users: ========================================
 
User accounts for \\VDIAHN-PC
 
Administrator            Guest                    Micha~el                 
vdiahn                   
 
 
**** End of log ****


#5 jhayz

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Posted 03 April 2013 - 09:05 PM

Wise Care 365 version 2.12 (Version: 2.12)
Wise Disk Cleaner 7.22
Wise Registry Cleaner 7.17

Please remove these unwanted registry, tuneup utility softwares as they are nothing but just troublemakers. There are also 2 antiviruses installed. Comod and AVG. I would suggest removing both of them. Use the AVG 2013 removal tool 64 bit http://www.avg.com/us-en/utilities Remove Comodo by the Add or Remove Programs. Then install free Microsoft Security Essentials http://windows.microsoft.com/en-us/windows/security-essentials-download

 


Try clearing your cache files : Free Ccleaner Ignore or do not use the registry feature as it is not recommended or needed.
Remove Adware : http://www.bleepingcomputer.com/download/adwcleaner/
Click on Delete. Copy/paste the result on your next reply.
Scan for Malware using free Malwarebytes
Install then run a quick scan only after updating to the latest definition. Post also the text result.

 


Tekken
 


#6 diggi

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Posted 04 April 2013 - 12:15 AM

OK running scans will post results tomorrow



#7 diggi

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Posted 04 April 2013 - 11:08 AM

Malware bytes Scan Results

 

Malwarebytes Anti-Malware 1.70.0.1100
www.malwarebytes.org
 
Database version: v2013.04.03.09
 
Windows 7 Service Pack 1 x64 NTFS
Internet Explorer 9.0.8112.16421
vdiahn :: VDIAHN-PC [administrator]
 
4/4/2013 12:03:01 AM
mbam-log-2013-04-04 (00-03-01).txt
 
Scan type: Full scan (C:\|Q:\|)
Scan options enabled: Memory | Startup | Registry | File System | Heuristics/Extra | Heuristics/Shuriken | PUP | PUM
Scan options disabled: P2P
Objects scanned: 463759
Time elapsed: 1 hour(s), 47 minute(s), 29 second(s)
 
Memory Processes Detected: 0
(No malicious items detected)
 
Memory Modules Detected: 0
(No malicious items detected)
 
Registry Keys Detected: 0
(No malicious items detected)
 
Registry Values Detected: 0
(No malicious items detected)
 
Registry Data Items Detected: 0
(No malicious items detected)
 
Folders Detected: 0
(No malicious items detected)
 
Files Detected: 0
(No malicious items detected)
 
(end)


#8 jhayz

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Posted 05 April 2013 - 06:36 PM

How's the computer running? Were you able to complete the other steps suggested?


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#9 diggi

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Posted 05 April 2013 - 08:04 PM

No I have not had access to it yet but i should this weekend



#10 diggi

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Posted 07 April 2013 - 01:06 PM

OK I uninstalled Commodo, AVG and only after I installed MSE that IExplorer 9 started working and I upgraded it to IE10  

I think windows wants users to use MSE only 



#11 jhayz

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Posted 07 April 2013 - 11:31 PM

Good to know your got it resolved. :thumbup2:


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