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Some sites not opening in IE9 (Blank page), but work fine in Chrome

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#1 CM_Regan


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  • Local time:07:29 AM

Posted 02 April 2013 - 11:33 AM

Hello guys, I've got a client having some trouble getting some pages to open in IE9. It's only certain pages, and the same ones open in Chrome without a problem. No one else in the building is having an issue, just this one machine. If you click on the link to one of the pages, it will just hang there like you didn't click anything, and if you try to open it in a new tab it will just open a new blank tab (although the appropriate address will be in the address bar). These sites all work just fine in Chrome.


What I've tried so far:

-Running IE without add-ons

-Running IE with script debugging enabled and "display notification about every script error" enabled (no errors reported)

-Deleting Cookies

-Resetting IE

-Ran Malwarebytes scan, found 2 FakeAV objects, removal had no impact.


I'm at a bit of a loss at the moment. Any help would be greatly appreciated!

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#2 jhayz


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  • Local time:08:29 PM

Posted 03 April 2013 - 12:26 AM

Hi and Welcome to BC :)


Try clearing your cache files : Free Ccleaner Ignore the registry feature as it is not necessary or recommended.
Remove Adware : http://www.bleepingcomputer.com/download/adwcleaner/
Click on Delete. Copy/paste the result on your next reply.
Scan for Malware using free Malwarebytes
Install then run a quick scan only after updating to the latest definition. Post the result.


Reinstall and update your Flash player for IE9 http://www.adobe.com/software/flash/about/


#3 CM_Regan

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Posted 03 April 2013 - 12:38 AM

Hey jhayz, thanks for the info. I played around with it a bit after posting and seem to have got it working on another account (Administrator) by rolling back to IE8 and reupdating to IE9. I'll follow up in the morning when the user is back and can log into her account to test it.

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