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BSOD HELP!!


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#1 Nod32 User

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Posted 02 April 2013 - 04:26 AM

I'm getting a BSOD this is the second time, computer is roughly 4 months old gaming pc.

 

I checked my event viewer and im getting these errors around the time I BSOD,

 

 

The WinPcap Packet Driver (NPF) service failed to start due to the following error: 
The system cannot find the file specified.
 
Event filter with query "SELECT * FROM __InstanceModificationEvent WITHIN 60 WHERE TargetInstance ISA "Win32_Processor" AND TargetInstance.LoadPercentage > 99" could not be reactivated in namespace "//./root/CIMV2" because of error 0x80041003. Events cannot be delivered through this filter until the problem is corrected.
 
I dont know  what to do, Anybody help me please.. I have bitdefender total security and Spybot search and destroy.
 
If theres anything you need let me know please I don't need this computer breaking.


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#2 Allan

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Posted 02 April 2013 - 07:12 AM

Download BlueScreenView:

http://www.nirsoft.net/utils/blue_screen_view.html

unzip downloaded file and double click on BlueScreenView.exe to run the program.

when scanning is done, go to EDIT - Select All

Go to FILE - SAVE Selected Items, and save the report as BSOD.txt

Open BSOD.txt in Notepad, copy all of the content, and paste it into your next reply



#3 Nod32 User

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Posted 02 April 2013 - 01:01 PM

==================================================
Dump File         : 040213-17316-01.dmp
Crash Time        : 4/2/2013 4:55:30 AM
Bug Check String  : IRQL_GT_ZERO_AT_SYSTEM_SERVICE
Bug Check Code    : 0x0000004a
Parameter 1       : 00000000`7755138a
Parameter 2       : 00000000`00000002
Parameter 3       : 00000000`00000000
Parameter 4       : fffff880`0473fb60
Caused By Driver  : ntoskrnl.exe
Caused By Address : ntoskrnl.exe+75c40
File Description  : NT Kernel & System
Product Name      : Microsoft® Windows® Operating System
Company           : Microsoft Corporation
File Version      : 6.1.7601.18044 (win7sp1_gdr.130104-1431)
Processor         : x64
Crash Address     : ntoskrnl.exe+75c40
Stack Address 1   : 
Stack Address 2   : 
Stack Address 3   : 
Computer Name     : 
Full Path         : C:\Windows\Minidump\040213-17316-01.dmp
Processors Count  : 4
Major Version     : 15
Minor Version     : 7601
Dump File Size    : 279,456
==================================================
 
==================================================
Dump File         : 033113-27861-01.dmp
Crash Time        : 3/31/2013 1:25:49 PM
Bug Check String  : IRQL_GT_ZERO_AT_SYSTEM_SERVICE
Bug Check Code    : 0x0000004a
Parameter 1       : 00000000`7730138a
Parameter 2       : 00000000`00000002
Parameter 3       : 00000000`00000000
Parameter 4       : fffff880`054efb60
Caused By Driver  : ntoskrnl.exe
Caused By Address : ntoskrnl.exe+75c40
File Description  : NT Kernel & System
Product Name      : Microsoft® Windows® Operating System
Company           : Microsoft Corporation
File Version      : 6.1.7601.18044 (win7sp1_gdr.130104-1431)
Processor         : x64
Crash Address     : ntoskrnl.exe+75c40
Stack Address 1   : 
Stack Address 2   : 
Stack Address 3   : 
Computer Name     : 
Full Path         : C:\Windows\Minidump\033113-27861-01.dmp
Processors Count  : 4
Major Version     : 15
Minor Version     : 7601
Dump File Size    : 279,456
==================================================
 
 
Thank you for helping me.


#4 Allan

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Posted 02 April 2013 - 01:38 PM

Not the most common error. Let's try a couple of things. First, please look in device manager. Are there any yellow or red symbols? If not,

 

1) Did you recently install or update any drivers?

 

2) Is Windows Update set to download & install driver updates?

 

3) Please run checkdisk:

To run checkdisk, right-click on a command prompt icon and open as administrator. In the command prompt window type: chkdsk /r  (then press ENTER). You'll be told the disk is in use and asked if you want to run checkdisk on the next boot. Say yes, exit the command prompt window, and reboot.

 

4) Let's check the ram also:

To check the ram, download memtest (http://memtest.org/). Burn it to a cd using a dedicated .iso burning utility (http://www.petri.co.il/how_to_write_iso_files_to_cd.htm), make sure the cd drive is at the top of the boot order in bios, then boot to the newly created cd and run the utility.



#5 Nod32 User

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Posted 02 April 2013 - 05:17 PM

I don't have any cds to burn to, I ran checkdisk it said there was no errors. How do I check if windows update is set to do that?

 

Event viewer of Chkdsk

 

 
Checking file system on C:
The type of the file system is NTFS.
 
A disk check has been scheduled.
Windows will now check the disk.                         
 
CHKDSK is verifying files (stage 1 of 5)...
  199680 file records processed.                                          File verification completed.
  618 large file records processed.                                      0 bad file records processed.                                        0 EA records processed.                                              44 reparse records processed.                                       CHKDSK is verifying indexes (stage 2 of 5)...
  261574 index entries processed.                                         Index verification completed.
  0 unindexed files scanned.                                           0 unindexed files recovered.                                       CHKDSK is verifying security descriptors (stage 3 of 5)...
  199680 file SDs/SIDs processed.                                         Cleaning up 328 unused index entries from index $SII of file 0x9.
Cleaning up 328 unused index entries from index $SDH of file 0x9.
Cleaning up 328 unused security descriptors.
Security descriptor verification completed.
  30948 data files processed.                                            CHKDSK is verifying Usn Journal...
  34857120 USN bytes processed.                                             Usn Journal verification completed.
CHKDSK is verifying file data (stage 4 of 5)...
  199664 files processed.                                                 File data verification completed.
CHKDSK is verifying free space (stage 5 of 5)...
  68824410 free clusters processed.                                         Free space verification is complete.
Windows has checked the file system and found no problems.
 
 488282111 KB total disk space.
 212570856 KB in 165603 files.
     97940 KB in 30949 indexes.
         0 KB in bad sectors.
    315671 KB in use by the system.
     65536 KB occupied by the log file.
 275297644 KB available on disk.
 
      4096 bytes in each allocation unit.
 122070527 total allocation units on disk.
  68824411 allocation units available on disk.
 
Internal Info:
00 0c 03 00 d4 ff 02 00 43 75 05 00 00 00 00 00  ........Cu......
0c 02 00 00 2c 00 00 00 00 00 00 00 00 00 00 00  ....,...........
00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00  ................
 
Windows has finished checking your disk.
Please wait while your computer restarts.

Edited by Nod32 User, 02 April 2013 - 05:31 PM.


#6 Allan

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Posted 02 April 2013 - 05:32 PM

Windows Update - Change Settings - Do not let it install anything without your approval. And obviously you'll need to get some blank discs.

 

And please don't be selective in answering questions or following instructions. This is a process and we need to go through all of the steps.


Edited by Allan, 02 April 2013 - 05:33 PM.


#7 Nod32 User

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Posted 02 April 2013 - 05:34 PM

Windows Update - Change Settings - Do not let it install anything without your approval. And obviously you'll need to get some blank discs.

 

And please don't be selective in answering questions or following instructions. This is a process and we need to go through all of the steps.

 

What kind of disks? Just cds or dvds?



#8 Nod32 User

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Posted 02 April 2013 - 05:36 PM

I also just remembered something I did I am pretty sure it was before the BSOD started was I changed my speed range of my CPU from 1400-3600 to 2500-3600, could that be doing anything?


Edited by Nod32 User, 02 April 2013 - 05:36 PM.


#9 Allan

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Posted 02 April 2013 - 05:42 PM

Yes. Change it back.



#10 Nod32 User

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Posted 02 April 2013 - 05:51 PM

Would that be whats causing it?



#11 Allan

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Posted 03 April 2013 - 06:58 AM

There's one sure way to find out, isn't there?



#12 Nod32 User

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Posted 03 April 2013 - 11:13 AM

Hasn't happened since I reset it, maybe that was the problem. Gonna give it a day or two to see.



#13 Allan

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Posted 03 April 2013 - 11:46 AM

In the future, when requesting assistance on a support forum you should present ALL relevant details and data in your first post. Anyway, glad you've got it worked out.



#14 Franhett

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Posted 08 April 2013 - 04:18 PM

Not too sure if this will help, but my laptop managed 150 BSoD in 5 months before the dealer, after claiming to have fixed up the problem 8 times, finally sent the computer back to ASUS. They replaced the motherboard and a memory module and I have had no problem since. Worth a check?






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