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Problem with reinstall


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#1 BarryO

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Posted 01 April 2013 - 06:06 AM

I am trying to do a reinstall from a Windos 7 disc, I put the disc in the drive set to boot from cd, it does & loads windows files but rather than booting gives me a startup repair screen . None of the options work. What do I need to do? I've done this on a friends laptop &it was easy



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#2 hamluis

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Posted 01 April 2013 - 10:55 AM

First...is the disk a MS Genuine Win 7 disk...or is it a disk from an OEM (HP, Lenovo, etc.) system?

 

Second...have you run a diagnostic on the hard drive, prior to the attempted reinstall?

 

What's the reason for the reinstall effort...what problems created the effort?

 

Louis



#3 BarryO

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Posted 01 April 2013 - 12:49 PM

Thanks for the reply Louis,

 

First...it is a genuine disk

 

second..don't know what you mean about the diagnostic tests

 

& I have had several BSODs in the last few weeks so the reinstall is hopefully going to fix that - I realise the problem may be hardware related but I've had the laptop 3 years so I think it's time for a reinstall anyway

 

thanks again



#4 hamluis

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Posted 01 April 2013 - 01:51 PM

Thanks :).

 

System manufacturer and model?

 

Dell Diagnostics - http://support.dell.com/support/topics/global.aspx/support/dsn/en/document?c=us&dl=false&l=en&s=gen&docid=A9E3A15597A04AFBB02EE16785D39C5C&doclang=en&cs=

 

https://h10025.www1.hp.com/ewfrf/wc/document?cc=us&lc=en&dlc=en&docname=c00849402

 

Data Lifeguard Diagnostic Manual - http://www.wdc.com/wdproducts/library/other/2779-701022.pdf

 

SeaTools for DOS Seagate and Samsung Drives - http://www.seagate.com/ww/v/index.jsp?locale=en-US&name=seatooldreg&vgnextoid=480bd20cacdec010VgnVCM100000dd04090aRCRD

 

Some system manufacturers provide diagnostic utilities...Seagate and Western Digital are the two primary hard drive manufacturers. 

 

Louis



#5 BarryO

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Posted 01 April 2013 - 02:05 PM

Thanks, it's an Asus X5DIJ.

 

Bit baffled by all those links Louis, I don't know where to start



#6 hamluis

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Posted 01 April 2013 - 03:50 PM

Well...if you have a Dell...read the Dell link.  If you have a HP system...read the HP link.

 

If you have neither...find out who makes your hard drive...and then consult the appropriate link for either Western Digital or Seagate.  If someone other than those two makes your drive...post back the manufacturer.

 

You can see the manufacturer data by going into Device Manager (Start/Run...type devmgmt.msc and hit Enter) and then clicking on the detail under Disk Drives.

 

The diagnostics provided by system manufacturers are only for their systems.  Ditto for hard drive manufacturers, although you could try them on drives made by someone else.

 

Asus isn't great when it comes to support, IMO...but you may be interested in http://support.asus.com/Troubleshooting/detail.aspx?SLanguage=en&m=X5DIJ&p=3&s=193&os=&hashedid=182DU0ckwA9Jgris&no=1775 .

 

Louis



#7 BarryO

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Posted 02 April 2013 - 05:17 AM

Morning Louis it's a Hitachi hard drive. The Asus link didn't really help as that's what I tried



#8 hamluis

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Posted 02 April 2013 - 01:28 PM

Hitachi sold out to Western Digital, run the Western Digital utilty, Data Lifeguard, please.

 

http://support.wdc.com/product/download.asp?groupid=605&sid=2&lang=en

 

Louis

 

 



#9 BarryO

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Posted 02 April 2013 - 03:48 PM

OK, I ran the quick test & the extended test & it passed both



#10 hamluis

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Posted 03 April 2013 - 01:25 PM

If the hard drive is OK...I have no idea why you cannot install Windows from a valid installation DVD.

 

Maybe someone else has an idea.

 

Louis



#11 BarryO

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Posted 03 April 2013 - 02:55 PM

OK thanks ,will carry on trying






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