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How to uninfect on my own


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11 replies to this topic

#1 ajwest

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Posted 31 March 2013 - 05:40 PM

I seem to have somehow infected my computer and am having problems running programs.

Specifically anytime I try to open programs it will ask me which program I want to open it with and only give me the choice of iTunes or QuickTime.

The only things I can open are internet explorer, photos and iTunes.

 

Because of this problem, I can't open any downloaded programs meant to fix. Is there any way that I can fix this on my own?

 

Also - I am not extremely advanced in my computer knowledge ... so if I ask a few followup questions, that is why!

Please help!


Edited by hamluis, 31 March 2013 - 06:24 PM.
Moved from Vista to Am I Infected - Hamluis.


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#2 boopme

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Posted 31 March 2013 - 06:37 PM

Let's try this first..

 

 

Please click Start > Run, type inetcpl.cpl in the runbox and press enter.
Click the Connections tab and click the LAN settings option.
Verify if "Use a proxy..." is checked, if so, UNcheck it and click OK/OK to exit.

 

Reboot into Safe Mode with Networking
 How to enter safe mode(XP/Vista)
Using the F8 Method
Restart your computer.
When the machine first starts again it will generally list some equipment that is installed in your machine, amount of memory, hard drives installed etc. At this point you should gently tap the F8 key repeatedly until you are presented with a Windows XP Advanced Options menu.
Select the option for Safe Mode with Networking using the arrow keys.
Then press enter on your keyboard to boot into Safe Mode
.

 

 

Please download Rkill by Grinler and save it to your desktop.Link 1
Link 2

  • Double-click on the Rkill desktop icon to run the tool.
  • If using Vista, right-click on it and Run As Administrator
  • A black DOS box will briefly flash and then disappear. This is normal and indicates the tool ran successfully.
  • If not, delete the file, then download and use the one provided in Link 2.
  • If it does not work, repeat the process and attempt to use one of the remaining links until the tool runs.
  • If the tool does not run from any of the links provided, please let me know.

Do not reboot the computer, you will need to run the application again.

 

 

Please Download TDSSkiller
Launch it.
Click on change parameters-Select TDLFS file system
Click on "Scan".
Please post the LOG report(log file should be in your C drive)
 
Do not change the default options on scan results.

 

 

 

Please download AdwCleaner by Xplode onto your desktop.
•Close all open programs and internet browsers.
•Double click on adwcleaner.exe to run the tool.
•Click on Delete.
•Confirm each time with Ok.
•You will be prompted to restart your computer. A text file will open after the restart.
•Please post the contents of that logfile with your next reply.
•You can find the logfile at C:\AdwCleaner[S1].txt as well.

 


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#3 ajwest

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Posted 31 March 2013 - 06:55 PM

When I go to run I typed in inetcpl.cpl and a box came up that said "windows cannot find 'c:\windows\system32\rundll32.exe'. Make sure you typed the name correctly, and then try again"

#4 boopme

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Posted 31 March 2013 - 07:22 PM

ok start from the  Safe mode part.


How do I get help? Who is helping me?For the time will come when men will not put up with sound doctrine. Instead, to suit their own desires, they will gather around them a great number of teachers to say what their itching ears want to hear....Become a BleepingComputer fan: Facebook

#5 ajwest

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Posted 02 April 2013 - 08:18 PM

I can't even get to safe mode anymore!!! I tried wht you said once, it crashed and now all it will do it try to start up and then the screen goes blue and says fatal error! Crap!

#6 boopme

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Posted 02 April 2013 - 08:23 PM

OK, we can still get this, I need to ask someone to look here. Yu will need access to another PC and a flash or CD drive.


How do I get help? Who is helping me?For the time will come when men will not put up with sound doctrine. Instead, to suit their own desires, they will gather around them a great number of teachers to say what their itching ears want to hear....Become a BleepingComputer fan: Facebook

#7 ajwest

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Posted 02 April 2013 - 08:28 PM

I can pull a favor and manage that!

#8 boopme

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Posted 02 April 2013 - 08:32 PM

Cool,not sure they will get here tonight, but they will.


How do I get help? Who is helping me?For the time will come when men will not put up with sound doctrine. Instead, to suit their own desires, they will gather around them a great number of teachers to say what their itching ears want to hear....Become a BleepingComputer fan: Facebook

#9 JSntgRvr

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Posted 02 April 2013 - 08:46 PM

:welcome:
  • Please download Farbar Recovery Scan Tool and save it to a flash drive.

    Note: You need to run the version compatible with your system. If you are not sure which version applies to your system download both of them and try to run them. Only one of them will run on your system, that will be the right version.

    Plug the flash drive into the infected PC.
  • If you are using Windows 8 consult How to use the Windows 8 System Recovery Environment Command Prompt to enter System Recovery Command prompt.

    If you are using Vista or Windows 7 enter System Recovery Options.

    To enter System Recovery Options from the Advanced Boot Options:
    • Restart the computer.
    • As soon as the BIOS is loaded begin tapping the F8 key until Advanced Boot Options appears.
    • Use the arrow keys to select the Repair your computer menu item.
    • Select US as the keyboard language settings, and then click Next.
    • Select the operating system you want to repair, and then click Next.
    • Select your user account an click Next.
    Note: In case you can not enter System Recovery Options by using F8 method, you can use Windows installation disc, or make a repair disc. Any Windows installation disc or a repair disc made on another computer can be used.
    To make a repair disk on Windows 7 consult: http://www.sevenforums.com/tutorials/2083-system-repair-disc-create.html



    To enter System Recovery Options by using Windows installation disc:
    • Insert the installation disc.
    • Restart your computer.
    • If prompted, press any key to start Windows from the installation disc. If your computer is not configured to start from a CD or DVD, check your BIOS settings.
    • Click Repair your computer.
    • Select US as the keyboard language settings, and then click Next.
    • Select the operating system you want to repair, and then click Next.
    • Select your user account and click Next.
  • On the System Recovery Options menu you will get the following options:
      • Startup Repair
      • System Restore
      • Windows Complete PC Restore
      • Windows Memory Diagnostic Tool
      • Command Prompt
      Select Command Prompt

      Once in the Command Prompt:
  • In the command window type in notepad and press Enter.
  • The notepad opens. Under File menu select Open.
  • Select "Computer" and find your flash drive letter and close the notepad.
  • In the command window type e:\frst (for x64 bit version type e:\frst64) and press Enter
    Note: Replace letter e with the drive letter of your flash drive.
  • The tool will start to run.
  • When the tool opens click Yes to disclaimer.
  • Press Scan button.
  • It will make a log (FRST.txt) on the flash drive. Please copy and paste it to your reply.

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#10 boopme

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Posted 02 April 2013 - 08:51 PM

Hello, Just letting you know I moved this to the  Virus, Trojan, Spyware, and Malware Removal Logs forum,where it will stay.

 

 

Thanks JSntgRvr


How do I get help? Who is helping me?For the time will come when men will not put up with sound doctrine. Instead, to suit their own desires, they will gather around them a great number of teachers to say what their itching ears want to hear....Become a BleepingComputer fan: Facebook

#11 ajwest

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Posted 02 April 2013 - 08:54 PM

Ill get to the other computer tomorrow and let you know if it works from there after trying it!

#12 HelpBot

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Posted 10 April 2013 - 05:50 PM

Hello again!

I haven't heard from you in 5 days. Therefore, I am going to assume that you no longer need our help, and close this topic.

If you do still need help, please send a Private Message to any Moderator within the next five days. Be sure to include a link to your topic in your Private Message.

Thank you for using Bleeping Computer, and have a great day!




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