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Offical audio driver will not install


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#1 knlmwq

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Posted 31 March 2013 - 12:30 PM

Hello,

 

I am having trouble with audio functioning properly on my computer. Whenever I try to install the dell audio drive (Audio_CNXT_W8_A00_Setup-TRK65_ZPE) I get an error at 3-4% into the installation process that says "Driver Installation Failed: Could not find the device for this driver."

 

The driver appears to show up in the device manager without a yellow mark next to it. I tried updating the drivers manually but I do not know if that process worked either because it seems to install in less than a second.

 

My main issue seems to arise when I try to switch between audio coming out of hdmi then back to my computer.

 

If you take a look at the picture I attached you can see on the right it looks like multiple repeat audio devices are detected by my computer. This is probably due to my many attempts at installing this driver.

 

Also on the left of the attached image you can see that whenever I open "playback devices", it shows "No audio devices are installed"

 

 

Here are installed programs:

MiniToolBox by Farbar  Version:05-03-2013
Ran by Kevin (administrator) on 31-03-2013 at 13:23:19
Running from "C:\Users\Kevin\AppData\Local\Microsoft\Windows\Temporary Internet Files\Content.IE5\81VEYYDA"
Windows 8  (X64)
Boot Mode: Normal
***************************************************************************

=========================== Installed Programs ============================

Adobe Reader XI (11.0.02) (Version: 11.0.02)
CarbonPoker (Version: 6.0)
Combined Community Codec Pack 2013-03-25 (Version: 2013.03.25.0)
Dell System Detect (Version: 4.0.5.6)
Dell Touchpad (Version: 8.1200.101.214)
Dropbox (Version: 2.0.0)
Holdem Manager 2
IDT Audio (Version: 1.0.6426.0)
Intel® Control Center (Version: 1.2.1.1008)
Intel® Management Engine Components (Version: 8.1.0.1252)
Intel® Processor Graphics (Version: 9.17.10.2867)
Intel® Rapid Storage Technology (Version: 11.7.0.1013)
Intel® SDK for OpenCL - CPU Only Runtime Package (Version: 2.0.0.37149)
Intel® Trusted Connect Service Client (Version: 1.24.388.1)
Kaspersky PURE 3.0 (Version: 13.0.2.558)
Microsoft Visual C++ 2005 Redistributable (Version: 8.0.59193)
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.17 (Version: 9.0.30729)
Microsoft Visual C++ 2010  x64 Redistributable - 10.0.40219 (Version: 10.0.40219)
Microsoft Visual C++ 2010  x86 Redistributable - 10.0.40219 (Version: 10.0.40219)
Music Manager
NirSoft BlueScreenView
NVIDIA Control Panel 314.22 (Version: 314.22)
NVIDIA Graphics Driver 314.22 (Version: 314.22)
NVIDIA Install Application (Version: 2.1002.115.743)
NVIDIA Optimus 1.12.12 (Version: 1.12.12)
NVIDIA PhysX (Version: 9.12.1031)
NVIDIA PhysX System Software 9.12.1031 (Version: 9.12.1031)
NVIDIA Update 1.12.12 (Version: 1.12.12)
NVIDIA Update Components (Version: 1.12.12)
PostgreSQL 8.4 (Version: 8.4)
Realtek USB 2.0 Card Reader (Version: 6.1.8400.39030)
RunBetterPoker.com MergeKeys Beta
Speccy (Version: 1.20)
Start8 (Version: 1.12)
System Requirements Lab for Intel (Version: 4.5.13.0)
TestGen
TurboTax 2012 (Version: 2012.0)
TurboTax 2012 WinPerFedFormset (Version: 012.000.2013)
TurboTax 2012 WinPerReleaseEngine (Version: 012.000.0451)
TurboTax 2012 WinPerTaxSupport (Version: 012.000.0179)
TurboTax 2012 wohiper (Version: 012.000.1363)
TurboTax 2012 wrapper (Version: 012.000.0127)
Vuze (Version: 4.9.0.0)

**** End of log ****

 

Here is Speccy link:

http://speccy.piriform.com/results/TfU0uSbcvd5b8AxzL5Ut5gL

 

Link to audio issue pic:

https://www.box.com/s/mlg9z4527rxlcilqky3l

 

Thank you for any assistance you can provide.

 

 

 



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#2 rotor123

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Posted 31 March 2013 - 01:16 PM

You are trying to install Conexant Audio drivers when you have IDT audio, That won't work.

Your HDMI audio is a different item too. That is usually a different driver connected with the Video card.

In this case You appear to have both Intel Video and Nvidia video.

Good Luck
Roger

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#3 knlmwq

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Posted 31 March 2013 - 01:34 PM

Thanks for the reply,

So are you saying that I don't have conexant audio on my computer at all? Also, If you take a look at that screen shot are there supposed to be so many sound items in that drop down menu on the right? Also, something is off because my computer says I have no audio devices installed. It was not always like that.... Even if I uninstall the IDT drivers I still cannot install the conexant drivers.

Edited by knlmwq, 31 March 2013 - 01:35 PM.


#4 rotor123

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Posted 31 March 2013 - 01:59 PM

According to Speccy You have IDT audio.

 

You can not install someone elses drivers for different hardware any more than You can use GM parts in a Ford.

 

You need the IDT drivers from Dell for Your particular model.

 

Good Luck

Roger


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#5 knlmwq

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Posted 31 March 2013 - 02:07 PM

The thing is I got both the conexant driver and the idt driver both off of dells official site. The conexant driver is listed as recommend while the IDT driver is listed as optional. This leads me to believe the conexant is compatible with my laptop. Both drivers are listed under my dell inspiron 17r se laptop on dells site. Is there another possible solution?

#6 rotor123

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Posted 31 March 2013 - 08:47 PM

The answer is simple Dell had laptop  versions with conexant audio and they had laptop versions with the IDT audio.

The recommended update means that if You have that audio chip you should update. The Optional means read the details and decide if you want to do it.

 

When You look at Wireless on Dell laptops you will see many different Wireless drivers for example. They do not just use one make and model.

 

You can't shoehorn a Conexant driver onto a IDT chip and expect it to work.

 

Roger


Fortune Cookie says: Fortune not Found: Abort, Retry, Ignore?

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#7 knlmwq

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Posted 31 March 2013 - 10:52 PM

Ok, so I am no longer trying to install the Conexant audio driver. When I install the idt audio driver I am still getting the "no audio devices are installed" message in the playback devices menu.. Also, I see two volume controls when I click on the sound icon on the lower right of the screen.

 

Here is a screen shot:Attached File  audio.jpg   161.14KB   3 downloads

 

 

 

Also when I try to play an audio file I get no sound and this error message:Attached File  audio2.jpg   46.86KB   3 downloads

 

When I try to watch a youtube video I get no sound.

 

Steps I have taken are to open up the device manager and uninstall the audio drivers. I then restarted my computer and installed the IDT driver from dells website.

 

 

When I look at the two following images, it leads me to believe that I am not uninstalling the incorrect or older drivers properly. On the Dell audio pic, I should only have one "speaker/headphones" option on the top row like I did when I originally had audio working properly:Attached File  audio4.jpg   164.98KB   2 downloads

 

Also I should not have this huge list of audio options on this screen shot: Attached File  audio3.jpg   135.99KB   2 downloads

 

Clearly I have messed something up. I thank you again for helping me figure this out.

 


Edited by knlmwq, 31 March 2013 - 11:27 PM.


#8 rotor123

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Posted 31 March 2013 - 11:25 PM

Device manager is not where you uninstall these drivers. Did You look in the control panel under "Programs and Features" for a uninstall?

 

Just to be sure You are installing Windows 8 64Bit drivers from Dell?

 

 

 

Good Luck

Roger


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#9 knlmwq

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Posted 31 March 2013 - 11:37 PM

Device manager is not where you uninstall these drivers. Did You look in the control panel under "Programs and Features" for a uninstall?

 

Just to be sure You are installing Windows 8 64Bit drivers from Dell?

 

 

 

Good Luck

Roger

 

I have uninstalled IDT drivers from control panel uninstall also. I do not see anything listed for the Conexant driver in the uninstall list. The problem still remains



#10 knlmwq

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Posted 01 April 2013 - 07:45 AM

I am hoping there is a way to fix my sound issue without doing a complete reinstall of windows. I believe because the Conexant drivers installed for the first 3-4%, it is interfering with the IDT drivers now. If that is the case then I have no idea how to completely get rid of the Conexant drivers. Of course this is just a guess by me but maybe this is why I currently have two sound controls but no audio devices listed when I look at the playback devices screen.


Edited by knlmwq, 01 April 2013 - 07:45 AM.


#11 rotor123

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Posted 01 April 2013 - 12:19 PM

I'm guessing You did try reinstalling the IDT drivers after a restart?

 

Roger


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#12 knlmwq

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Posted 01 April 2013 - 12:29 PM

Yes I did.. when I install the drivers after a restart, that is when I lose sound. If I do not reinstall them, Microsoft will install its own drivers which at least give me sound on sites like YouTube. But the Microsoft drivers do not allow the subwoffer to work that comes with my laptop.

Even with the Microsoft drivers, I still get the "no audio devices installed" message

Edited by knlmwq, 01 April 2013 - 12:32 PM.





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