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System Freezes Frequently


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#1 midou1994

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Posted 31 March 2013 - 11:36 AM

Hi,

 

I use a Windows 7 Laptop Hp 430

4 GB Ram

500 GB HDD

core i3 2350M

 

 

Have Got my Lappy Checked from the Malware Removal Side as well the cause of these system freezes is Not "Malware" 

 

The Freeze sometimes happens Frequently.... Happens when I `m on  Facebook login page (The Site I visit most often so not sure if its due to FB)

 

I did use many VPN software and tried to manually Delete a .sys File the tap driver which is installed along with OpenVpn(VPN Book)

I tried plenty of software of late Most Importantly Security Suites but I have followed the procedure of running the removal tool and after uninstallation of a suite my Disk is Defragmented I do not use any registry cleaners Just delete the entries that show up in Advanced Uninstaller Pro(similar to Revo) after I use it to get rid of an application.........

 

I do have Windows 8 installed on one of my partitions but I don`t recall this issue being caused due to Windows 8 installation

(My Default O/s choice is Windows 7)

 

Is their any chance this can be caused due to heating or Dust ?????

 

when the System freezes I`m not running any high end applications only thing running is Chrome with Maximum of 2 tabs open and no videos playing in any of the Tabs.

 

Security software Currently installed

Malware Bytes free

Eset Smart Security 6

Windows firewall Disabled

Windows update set to check for updates but i choose which to Download and install...

 

 

Note:for some odd reason Windows defender Service keeps starting even after I Stopped the service Service list

 

also Windows Update sometimes its self changes the setting to Never check for Updates

 

I don`t know this may be due to the uninstallation of a software or a security Suite but its definitely not Malware.........


Midou

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#2 hamluis

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Posted 31 March 2013 - 06:38 PM

Please download MiniToolBox  , save it to your desktop and run it.

 

Checkmark the following checkboxes:

  List last 10 Event Viewer log

  List Installed Programs

  List Users, Partitions and Memory size.

 

Click Go and paste the content into your next post.

 

Also...please Publish a Snapshot using Speccy - http://www.bleepingcomputer.com/forums/topic323892.html/page__p__1797792#entry1797792 , taking care to post the link.  Do not copy/paste data from the report.

 

Louis



#3 midou1994

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Posted 01 April 2013 - 02:34 AM

MiniToolBox by Farbar  Version:05-03-2013
Ran by A Avinesh Benjamin (administrator) on 01-04-2013 at 13:03:47
Running from "C:\Users\A Avinesh Benjamin\Downloads"
Windows 7 Professional Service Pack 1 (X64)
Boot Mode: Normal
***************************************************************************
 
========================= Event log errors: ===============================
 
Application errors:
==================
Error: (04/01/2013 00:48:54 PM) (Source: WinMgmt) (User: )
Description: //./root/CIMV2SELECT * FROM __InstanceModificationEvent WITHIN 60 WHERE TargetInstance ISA "Win32_Processor" AND TargetInstance.LoadPercentage > 990x80041003
 
Error: (03/31/2013 09:32:48 PM) (Source: WinMgmt) (User: )
Description: //./root/CIMV2SELECT * FROM __InstanceModificationEvent WITHIN 60 WHERE TargetInstance ISA "Win32_Processor" AND TargetInstance.LoadPercentage > 990x80041003
 
Error: (03/31/2013 00:50:48 PM) (Source: WinMgmt) (User: )
Description: //./root/CIMV2SELECT * FROM __InstanceModificationEvent WITHIN 60 WHERE TargetInstance ISA "Win32_Processor" AND TargetInstance.LoadPercentage > 990x80041003
 
Error: (03/31/2013 00:03:15 PM) (Source: WinMgmt) (User: )
Description: //./root/CIMV2SELECT * FROM __InstanceModificationEvent WITHIN 60 WHERE TargetInstance ISA "Win32_Processor" AND TargetInstance.LoadPercentage > 990x80041003
 
Error: (03/31/2013 11:47:59 AM) (Source: WinMgmt) (User: )
Description: //./root/CIMV2SELECT * FROM __InstanceModificationEvent WITHIN 60 WHERE TargetInstance ISA "Win32_Processor" AND TargetInstance.LoadPercentage > 990x80041003
 
Error: (03/31/2013 02:48:06 AM) (Source: WinMgmt) (User: )
Description: //./root/CIMV2SELECT * FROM __InstanceModificationEvent WITHIN 60 WHERE TargetInstance ISA "Win32_Processor" AND TargetInstance.LoadPercentage > 990x80041003
 
Error: (03/31/2013 00:43:21 AM) (Source: WinMgmt) (User: )
Description: //./root/CIMV2SELECT * FROM __InstanceModificationEvent WITHIN 60 WHERE TargetInstance ISA "Win32_Processor" AND TargetInstance.LoadPercentage > 990x80041003
 
Error: (03/30/2013 10:45:07 PM) (Source: WinMgmt) (User: )
Description: //./root/CIMV2SELECT * FROM __InstanceModificationEvent WITHIN 60 WHERE TargetInstance ISA "Win32_Processor" AND TargetInstance.LoadPercentage > 990x80041003
 
Error: (03/30/2013 10:39:57 PM) (Source: RasClient) (User: )
Description: CoId={5403B3B1-0033-4D5D-91F1-7120BFD45F75}: The user Avinesh\A Avinesh Benjamin dialed a connection named BSNL NET which has failed. The error code returned on failure is 628.
 
Error: (03/30/2013 10:39:48 PM) (Source: RasClient) (User: )
Description: CoId={9EE30778-DAC1-4B53-9C4E-5FFE6C4114F8}: The user Avinesh\A Avinesh Benjamin dialed a connection named BSNL NET which has failed. The error code returned on failure is 628.
 
 
System errors:
=============
Error: (04/01/2013 00:48:42 PM) (Source: Service Control Manager) (User: )
Description: The Mobile Partner. OUC service failed to start due to the following error: 
%%1053
 
Error: (04/01/2013 00:48:42 PM) (Source: Service Control Manager) (User: )
Description: A timeout was reached (30000 milliseconds) while waiting for the Mobile Partner. OUC service to connect.
 
Error: (03/31/2013 10:18:42 PM) (Source: Disk) (User: )
Description: The driver detected a controller error on \Device\Harddisk1\DR1.
 
Error: (03/31/2013 10:18:41 PM) (Source: Disk) (User: )
Description: The driver detected a controller error on \Device\Harddisk1\DR1.
 
Error: (03/31/2013 10:18:41 PM) (Source: Disk) (User: )
Description: The driver detected a controller error on \Device\Harddisk1\DR1.
 
Error: (03/31/2013 10:18:40 PM) (Source: Disk) (User: )
Description: The driver detected a controller error on \Device\Harddisk1\DR1.
 
Error: (03/31/2013 10:18:40 PM) (Source: Disk) (User: )
Description: The driver detected a controller error on \Device\Harddisk1\DR1.
 
Error: (03/31/2013 09:32:47 PM) (Source: Service Control Manager) (User: )
Description: The Mobile Partner. OUC service failed to start due to the following error: 
%%1053
 
Error: (03/31/2013 09:32:47 PM) (Source: Service Control Manager) (User: )
Description: A timeout was reached (30000 milliseconds) while waiting for the Mobile Partner. OUC service to connect.
 
Error: (03/31/2013 00:50:34 PM) (Source: Service Control Manager) (User: )
Description: The Mobile Partner. OUC service failed to start due to the following error: 
%%1053
 
 
Microsoft Office Sessions:
=========================
 
CodeIntegrity Errors:
===================================
  Date: 2013-03-26 21:38:51.709
  Description: Windows is unable to verify the image integrity of the file \Device\HarddiskVolume3\ComboFix\catchme.sys because file hash could not be found on the system. A recent hardware or software change might have installed a file that is signed incorrectly or damaged, or that might be malicious software from an unknown source.
 
  Date: 2013-03-26 21:38:51.678
  Description: Windows is unable to verify the image integrity of the file \Device\HarddiskVolume3\ComboFix\catchme.sys because file hash could not be found on the system. A recent hardware or software change might have installed a file that is signed incorrectly or damaged, or that might be malicious software from an unknown source.
 
  Date: 2013-03-26 21:38:51.646
  Description: Windows is unable to verify the image integrity of the file \Device\HarddiskVolume3\ComboFix\catchme.sys because file hash could not be found on the system. A recent hardware or software change might have installed a file that is signed incorrectly or damaged, or that might be malicious software from an unknown source.
 
  Date: 2013-03-26 21:38:51.615
  Description: Windows is unable to verify the image integrity of the file \Device\HarddiskVolume3\ComboFix\catchme.sys because file hash could not be found on the system. A recent hardware or software change might have installed a file that is signed incorrectly or damaged, or that might be malicious software from an unknown source.
 
  Date: 2013-03-20 02:12:29.095
  Description: Code Integrity is unable to verify the image integrity of the file \Device\HarddiskVolume4\Windows\WinSxS\x86_microsoft-windows-webservices_31bf3856ad364e35_6.2.9200.16384_none_0b27641a00190493\webservices.dll because the set of per-page image hashes could not be found on the system.
 
  Date: 2013-03-20 02:12:29.025
  Description: Code Integrity is unable to verify the image integrity of the file \Device\HarddiskVolume4\Windows\WinSxS\x86_microsoft-windows-webservices_31bf3856ad364e35_6.2.9200.16384_none_0b27641a00190493\webservices.dll because the set of per-page image hashes could not be found on the system.
 
  Date: 2013-03-20 02:12:28.992
  Description: Code Integrity is unable to verify the image integrity of the file \Device\HarddiskVolume4\Windows\WinSxS\x86_microsoft-windows-webservices_31bf3856ad364e35_6.2.9200.16384_none_0b27641a00190493\webservices.dll because the set of per-page image hashes could not be found on the system.
 
  Date: 2013-03-20 02:12:28.687
  Description: Code Integrity is unable to verify the image integrity of the file \Device\HarddiskVolume4\Windows\WinSxS\x86_microsoft-windows-webcamexperience_31bf3856ad364e35_6.2.9200.20569_none_6a381c25963dbf70\CameraSettingsUIHost.exe because the set of per-page image hashes could not be found on the system.
 
  Date: 2013-03-20 02:12:28.685
  Description: Code Integrity is unable to verify the image integrity of the file \Device\HarddiskVolume4\Windows\WinSxS\x86_microsoft-windows-webcamexperience_31bf3856ad364e35_6.2.9200.20569_none_6a381c25963dbf70\CameraSettingsUIHost.exe because the set of per-page image hashes could not be found on the system.
 
  Date: 2013-03-20 02:12:28.683
  Description: Code Integrity is unable to verify the image integrity of the file \Device\HarddiskVolume4\Windows\WinSxS\x86_microsoft-windows-webcamexperience_31bf3856ad364e35_6.2.9200.20569_none_6a381c25963dbf70\CameraSettingsUIHost.exe because the set of per-page image hashes could not be found on the system.
 
 
=========================== Installed Programs ============================
 
µTorrent (Version: 3.2.3.28705)
ActiveCheck component for HP Active Support Library (Version: 3.0.0.3)
Adobe Acrobat XI Pro (Version: 11.0.00)
Adobe Flash Player 11 ActiveX (Version: 11.6.602.171)
Adobe Flash Player 11 Plugin (Version: 11.6.602.171)
Adobe Shockwave Player 12.0 (Version: 12.0.0.112)
Advanced Uninstaller PRO - Version 11 (Version: 11)
Audacity 2.0.2 (Version: 2.0.2)
CCleaner (Version: 4.00)
Cisco EAP-FAST Module (Version: 2.2.14)
Cisco LEAP Module (Version: 1.0.19)
Cisco Packet Tracer 5.3.3
Cisco PEAP Module (Version: 1.1.6)
Crystal Reports for Visual Studio (Version: 12.51.0.240)
ESET Smart Security (Version: 6.0.314.0)
Foxit Reader (Version: 5.4.5.124)
Google Chrome (Version: 25.0.1364.172)
HP On Screen Display (Version: 1.0.7)
HP Power Manager (Version: 1.4.4)
HPAsset component for HP Active Support Library (Version: 3.0.0.3)
ImgBurn (Version: 2.5.7.0)
Intel® Management Engine Components (Version: 7.0.0.1144)
Intel® Processor Graphics (Version: 9.17.10.2932)
Intel® Rapid Storage Technology (Version: 10.0.0.1046)
Internet Download Manager
Java 7 Update 9 (64-bit) (Version: 7.0.90)
Java SE Development Kit 7 Update 9 (64-bit) (Version: 1.7.0.90)
JavaFX 2.1.0 (64-bit) (Version: 2.1.0)
JavaFX 2.1.0 SDK (64-bit) (Version: 2.1.0)
LAME v3.99.3 (for Windows)
MagicDisc 2.7.106
Malwarebytes Anti-Malware version 1.70.0.1100 (Version: 1.70.0.1100)
Microsoft .NET Framework 4 Client Profile (Version: 4.0.30319)
Microsoft .NET Framework 4 Extended (Version: 4.0.30319)
Microsoft .NET Framework 4 Multi-Targeting Pack (Version: 4.0.30319)
Microsoft Application Error Reporting (Version: 12.0.6012.5000)
Microsoft ASP.NET MVC 2 - Visual Studio 2010 Tools (Version: 2.0.50217.0)
Microsoft ASP.NET MVC 2 (Version: 2.0.50217.0)
Microsoft Help Viewer 1.0 (Version: 1.0.30319)
Microsoft Office Access MUI (English) 2007 (Version: 12.0.4518.1014)
Microsoft Office Access Setup Metadata MUI (English) 2007 (Version: 12.0.4518.1014)
Microsoft Office Enterprise 2007 (Version: 12.0.4518.1014)
Microsoft Office Excel MUI (English) 2007 (Version: 12.0.4518.1014)
Microsoft Office Groove MUI (English) 2007 (Version: 12.0.4518.1014)
Microsoft Office Groove Setup Metadata MUI (English) 2007 (Version: 12.0.4518.1014)
Microsoft Office InfoPath MUI (English) 2007 (Version: 12.0.4518.1014)
Microsoft Office Office 64-bit Components 2007 (Version: 12.0.4518.1014)
Microsoft Office OneNote MUI (English) 2007 (Version: 12.0.4518.1014)
Microsoft Office Outlook MUI (English) 2007 (Version: 12.0.4518.1014)
Microsoft Office PowerPoint MUI (English) 2007 (Version: 12.0.4518.1014)
Microsoft Office Proof (English) 2007 (Version: 12.0.4518.1014)
Microsoft Office Proof (French) 2007 (Version: 12.0.4518.1014)
Microsoft Office Proof (Spanish) 2007 (Version: 12.0.4518.1014)
Microsoft Office Proofing (English) 2007 (Version: 12.0.4518.1014)
Microsoft Office Publisher MUI (English) 2007 (Version: 12.0.4518.1014)
Microsoft Office Shared 64-bit MUI (English) 2007 (Version: 12.0.4518.1014)
Microsoft Office Shared 64-bit Setup Metadata MUI (English) 2007 (Version: 12.0.4518.1014)
Microsoft Office Shared MUI (English) 2007 (Version: 12.0.4518.1014)
Microsoft Office Shared Setup Metadata MUI (English) 2007 (Version: 12.0.4518.1014)
Microsoft Office Word MUI (English) 2007 (Version: 12.0.4518.1014)
Microsoft Silverlight (Version: 5.1.20125.0)
Microsoft Silverlight 3 SDK (Version: 3.0.40818.0)
Microsoft SQL Server 2008 R2 Data-Tier Application Framework (Version: 10.50.1447.4)
Microsoft SQL Server 2008 R2 Data-Tier Application Project (Version: 10.50.1447.4)
Microsoft SQL Server 2008 R2 Management Objects (Version: 10.50.1447.4)
Microsoft SQL Server 2008 R2 Management Objects (x64) (Version: 10.50.1447.4)
Microsoft SQL Server 2008 R2 Transact-SQL Language Service (Version: 10.50.1447.4)
Microsoft SQL Server Compact 3.5 SP2 ENU (Version: 3.5.8080.0)
Microsoft SQL Server Compact 3.5 SP2 x64 ENU (Version: 3.5.8080.0)
Microsoft SQL Server Database Publishing Wizard 1.4 (Version: 10.1.2512.8)
Microsoft SQL Server System CLR Types (Version: 10.50.1447.4)
Microsoft SQL Server System CLR Types (x64) (Version: 10.50.1447.4)
Microsoft Sync Framework Runtime v1.0 SP1 (x64) (Version: 1.0.3010.0)
Microsoft Sync Framework SDK v1.0 SP1 (Version: 1.0.3010.0)
Microsoft Sync Framework Services v1.0 SP1 (x64) (Version: 1.0.3010.0)
Microsoft Sync Services for ADO.NET v2.0 SP1 (x64) (Version: 2.0.3010.0)
Microsoft Team Foundation Server 2010 Object Model - ENU (Version: 10.0.30319)
Microsoft Visual C++ 2005 Redistributable (Version: 8.0.61001)
Microsoft Visual C++ 2008 Redistributable - x64 9.0.30729.17 (Version: 9.0.30729)
Microsoft Visual C++ 2008 Redistributable - x64 9.0.30729.4148 (Version: 9.0.30729.4148)
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.4148 (Version: 9.0.30729.4148)
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.4974 (Version: 9.0.30729.4974)
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.6161 (Version: 9.0.30729.6161)
Microsoft Visual C++ 2010  x64 Designtime - 10.0.30319 (Version: 10.0.30319)
Microsoft Visual C++ 2010  x64 Runtime - 10.0.30319 (Version: 10.0.30319)
Microsoft Visual C++ 2010  x86 Redistributable - 10.0.40219 (Version: 10.0.40219)
Microsoft Visual C++ 2010  x86 Runtime - 10.0.30319 (Version: 10.0.30319)
Microsoft Visual F# 2.0 Runtime (Version: 10.0.30319)
Microsoft Visual Studio 2010 ADO.NET Entity Framework Tools (Version: 10.0.30319)
Microsoft Visual Studio 2010 IntelliTrace Collection (x64) (Version: 10.0.30319)
Microsoft Visual Studio 2010 Office Developer Tools (x64) (Version: 10.0.30319)
Microsoft Visual Studio 2010 Performance Collection Tools - ENU (Version: 10.0.30319)
Microsoft Visual Studio 2010 Tools for Office Runtime (x64) (Version: 10.0.30319)
Microsoft Visual Studio 2010 Ultimate - ENU (Version: 10.0.30319)
Microsoft Visual Studio Macro Tools (Version: 9.0.30729)
MKS Platform Components 7.x
Mobile Partner (Version: 23.001.07.12.910)
NetBeans IDE 7.2 (Version: 7.2)
Picasa 3 (Version: 3.8)
Rational Rose Enterprise Edition
Razer Game Booster (Version: 3.5.6.0)
Realtek Ethernet Controller Driver (Version: 7.42.304.2011)
Realtek High Definition Audio Driver (Version: 6.0.1.6287)
Realtek PCIE Card Reader (Version: 6.1.7600.77)
REALTEK Wireless LAN Driver (Version: 1.00.10.0416)
Recuva (Version: 1.44)
Samsung Kies (Version: 2.3.0.12035_16)
SAMSUNG USB Driver for Mobile Phones (Version: 1.5.4.0)
Speccy (Version: 1.20)
swMSM (Version: 12.0.0.1)
Synaptics TouchPad Driver (Version: 15.3.29.0)
Update for Microsoft .NET Framework 4 Client Profile (KB2468871) (Version: 1)
Update for Microsoft .NET Framework 4 Client Profile (KB2533523) (Version: 1)
Update for Microsoft .NET Framework 4 Client Profile (KB2600217) (Version: 1)
Update for Microsoft .NET Framework 4 Extended (KB2468871) (Version: 1)
Update for Microsoft .NET Framework 4 Extended (KB2533523) (Version: 1)
Update for Microsoft .NET Framework 4 Extended (KB2600217) (Version: 1)
Visual Studio 2010 Prerequisites - English (Version: 10.0.30319)
Visual Studio 2010 Tools for SQL Server Compact 3.5 SP2 ENU (Version: 4.0.8080.0)
VLC media player 2.0.5 (Version: 2.0.5)
Web Deployment Tool (Version: 1.1.0618)
WinRAR 4.20 (64-bit) (Version: 4.20.0)
 
========================= Memory info: ===================================
 
Percentage of memory in use: 38%
Total physical RAM: 3947.86 MB
Available physical RAM: 2422 MB
Total Pagefile: 7893.91 MB
Available Pagefile: 6229.95 MB
Total Virtual: 4095.88 MB
Available Virtual: 3976.57 MB
 
========================= Partitions: =====================================
 
1 Drive c: () (Fixed) (Total:167.54 GB) (Free:124.83 GB) NTFS
2 Drive d: (New Volume) (Fixed) (Total:156.86 GB) (Free:58.11 GB) NTFS
4 Drive f: () (Fixed) (Total:141.26 GB) (Free:111 GB) NTFS
 
========================= Users: ========================================
 
User accounts for \\AVINESH
 
A Avinesh Benjamin       Administrator            Guest                    
 
 
**** End of log ****
 
 
 
Speccy Snap

Midou

#4 hamluis

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Posted 01 April 2013 - 10:50 AM

Well...the freezes don't appear to the result of system overheating.  That only leaves malware, hard drive as easy suspects :). We can remove malware, since you've been in the MRL forum.

 

You have adequate free space on your Windows partition.

 

You reflect a number of errors reflecting hard drive problems.

 

IMO, the first order of business should be to ensure that the hard drive...is not the creator of the code-integrity and hard drive controller errors.

 

I suggest running either the HP hardware diagnostics...or the Seagate diagnostic.  Long/extended test, not short.

 

http://h10025.www1.hp.com/ewfrf/wc/document?cc=us&lc=en&dlc=en&docname=c02762272

 

SeaTools for DOS Seagate and Samsung Drives - http://www.seagate.com/ww/v/index.jsp?locale=en-US&name=seatooldreg&vgnextoid=480bd20cacdec010VgnVCM100000dd04090aRCRD

 

Louis


Edited by hamluis, 02 April 2013 - 01:19 PM.
Replaced HP link - Hamluis.


#5 midou1994

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Posted 02 April 2013 - 01:01 AM

Hp link not working


Midou

#6 hamluis

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Posted 02 April 2013 - 01:20 PM

I replaced it with another.

 

Louis



#7 midou1994

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Posted 04 April 2013 - 12:26 PM

Hi ran the sea tool long Fix no error 


Edited by midou1994, 04 April 2013 - 01:04 PM.

Midou

#8 hamluis

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Posted 04 April 2013 - 02:46 PM

Well...no overheating, no recognized hard drive problems...that leaves corrupt Windows install, malware, and other hardware problems as possibly key here.

 

If it were me, I'd try to run the sfc /scannow command.

 

SFC -SCANNOW Run in Command Prompt at Boot - Windows 7 Forums - http://www.sevenforums.com/tutorials/139810-sfc-scannow-run-command-prompt-boot.html

 

SFC -SCANNOW Command - System File Checker - Windows 7 Forums - http://www.sevenforums.com/tutorials/1538-sfc-scannow-command-system-file-checker.html

 

SFC scannow, Win 7 - http://support.microsoft.com/kb/929833

 

If that brings no joy, I'd move this topic to the Am I Infected forum as I try to eliminate malware from contention.

 

Louis






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