Jump to content


 


Register a free account to unlock additional features at BleepingComputer.com
Welcome to BleepingComputer, a free community where people like yourself come together to discuss and learn how to use their computers. Using the site is easy and fun. As a guest, you can browse and view the various discussions in the forums, but can not create a new topic or reply to an existing one unless you are logged in. Other benefits of registering an account are subscribing to topics and forums, creating a blog, and having no ads shown anywhere on the site.


Click here to Register a free account now! or read our Welcome Guide to learn how to use this site.

Photo

Think I'm Infected, Getting Redirected, Blue Screen of Death, Computer Freezing


  • Please log in to reply
35 replies to this topic

#1 ldpetry

ldpetry

  • Members
  • 56 posts
  • OFFLINE
  •  
  • Gender:Female
  • Local time:06:52 AM

Posted 31 March 2013 - 01:04 AM

Hi,

I've been putting this off, why, I don't know, maybe because my computer is 10 years old and I think it's just history, but I guess it's worth a shot.

 

It's a Dell Dimension 2350, running Win XP SP3 Home Edition, I purchased in 2003.

It's been giving me the blue scree of death with the following information:

Checking file system on c:

The type of the file system is NTFS.

One of your disks needs to be checked for consistiney.  You may cancel the disk check, but it is strongly recommended that you continue.

Windows will now check the disk.

CHKDSK is verifying files (stage 1 of 3)

File verification completed.

CHKDSK is verifying indexes (stage 2 of 3)

Index verification completed

CHKDSK is verifying security descriptors (stage 3 of 3)

Security verification completed

100%

 

After that is scrolls so fast I can't tell you what it said, but it booted on up like normal.

 

Another problem I've been having is when I'm on a website like Target and I click on a item listed on the right side of the page I don't get what I want to look at, I get redirected to a site that reads "freeze" something or the other, so I "x" out of there quickly.

 

Also, I can be online in my email, open another site, have my documents folder open, and the computer freezes up and the only way to get things going again is to shut the tower down, wait a minute and start up again.  It's getting really frustrating trying to stay online or to do things in my documents.

 

Any help would be greatly appreciated.

 

ldpetry

 



BC AdBot (Login to Remove)

 


#2 Jimbob85

Jimbob85

  • Members
  • 308 posts
  • OFFLINE
  •  
  • Gender:Male
  • Location:VA, USA
  • Local time:05:52 AM

Posted 01 April 2013 - 10:20 AM

Hi,

 

It sounds like to me your hard drive may be going bad.  Lets try a test to find out for sure.

 

If you have any questions about this process PLEASE ask before you proceed with the test.

 

Please read and reread this in detail before you start, if you have any questions please ask!!
Please click the DOWNLOAD link on this Page, under the pic of a HDD
Save it to and unzip it to your desktop
Open the app and select your drive under "Drive#"
Click the little drive above the top information box
Pick "Extended Test" and then start
This test will take a while with larger drives
NOTE:  DO NOT select Write Zeros in the last box or you WILL lose all of your data!!  Please be careful and double check what you pick!!!!
 


Edited by Jimbob85, 01 April 2013 - 10:21 AM.


#3 ldpetry

ldpetry
  • Topic Starter

  • Members
  • 56 posts
  • OFFLINE
  •  
  • Gender:Female
  • Local time:06:52 AM

Posted 01 April 2013 - 01:06 PM

Hi Jimbob85,

OK, I just ran the test that you suggested above on Physical Drive1.  The test completed successfully.

I ran Malwarebytes, SuperAntiSpyware & Spybot Search & Destroy and they all came out clean. Also ran CCleaner.

What's next?  I'm anxious to get this computer clean if there's a problem.

ldpetry 



#4 Jimbob85

Jimbob85

  • Members
  • 308 posts
  • OFFLINE
  •  
  • Gender:Male
  • Location:VA, USA
  • Local time:05:52 AM

Posted 01 April 2013 - 01:21 PM

Did your drive pass the test?  Green check mark is pass and Red x is fail.

 

Please post any and all logs for anti-virus\anti-malware programs that you have run.



#5 ldpetry

ldpetry
  • Topic Starter

  • Members
  • 56 posts
  • OFFLINE
  •  
  • Gender:Female
  • Local time:06:52 AM

Posted 01 April 2013 - 04:16 PM

Jimbob85

My drive passed the test.  I got a green check mark.  I've been trying to get back online to post since I saw your reply.  My computer froze up again.  I tried to close with Task Manager, but couldn't, I didn't even have a "x" to x out of it.  I finally had to shut it off at the tower.  Then I couldn't log on through Firefox, I opened Malwarebytes to get the log for you and everything froze up again.  Again had to shut off at the tower.  My mouse was even crazy.  I'm running a Quick scan with Malwarebytes now.  I couldn't find the logs for SuperAntiSpyWare & SpyBots that I ran in safe mode last night.  But SuperAntiSpyWare came up with some tracking cookies, everything else there were no threats.  Here's Malwarebytes log that I just ran

Malwarebytes Anti-Malware (PRO) 1.70.0.1100
www.malwarebytes.org

Database version: v2013.04.01.04

Windows XP Service Pack 3 x86 NTFS
Internet Explorer 8.0.6001.18702
Owner :: DESKTOP [administrator]

Protection: Enabled

4/1/2013 3:46:47 Darlene
mbam-log-2013-04-01 (15-46-47).txt

Scan type: Quick scan
Scan options enabled: Memory | Startup | Registry | File System | Heuristics/Extra | Heuristics/Shuriken | PUP | PUM
Scan options disabled: P2P
Objects scanned: 219617
Time elapsed: 1 hour(s), 23 minute(s), 57 second(s)

Memory Processes Detected: 0
(No malicious items detected)

Memory Modules Detected: 0
(No malicious items detected)

Registry Keys Detected: 0
(No malicious items detected)

Registry Values Detected: 0
(No malicious items detected)

Registry Data Items Detected: 0
(No malicious items detected)

Folders Detected: 0
(No malicious items detected)

Files Detected: 0
(No malicious items detected)

(end)

If you want to run anything else, let me know



#6 Jimbob85

Jimbob85

  • Members
  • 308 posts
  • OFFLINE
  •  
  • Gender:Male
  • Location:VA, USA
  • Local time:05:52 AM

Posted 01 April 2013 - 04:36 PM

Glad to hear the drive is good.  Lets take a look at you'r memory.

 

Please Download Memtest86+
Unzip the ISO and burn it to a cd
Boot to the cd
Take the cd out of the computer, in case the computer reboots it will be obvious
Test the RAM, overnight if possible
If you have bad RAM the bottom half the screen will turn red with white letters and there is also a line item that will show the number of errors

Report in your next post how the test has gone, number of passes made, number of errors, etc.
 



#7 ldpetry

ldpetry
  • Topic Starter

  • Members
  • 56 posts
  • OFFLINE
  •  
  • Gender:Female
  • Local time:06:52 AM

Posted 01 April 2013 - 11:35 PM

Well, that didn't go well.  I downloaded it, unzipped the file, burnt the ISO to a cd.  Then I tried to boot from the cd and this box appeared:

"Invalid Public Key Security Object File"

This file is invalid for use as the following:  Security Catalog

                             OK

I was expecting it to boot up, no sir, this computer just has to give me grief.  LOL!  I'll be awaiting your reply.

ldpetry



#8 Jimbob85

Jimbob85

  • Members
  • 308 posts
  • OFFLINE
  •  
  • Gender:Male
  • Location:VA, USA
  • Local time:05:52 AM

Posted 02 April 2013 - 08:05 AM

I'm not sure what happened there.  I have never seen that.  Did you have trouble burning the iso?  Have you made disks in the past from images?

 

If you want you could try again and use ImgBurn

 

 

 

I would also like to see what we can learn from your BSOD's.

 

Please Download

BlueScreenView

Save the zip file and then extract the files
Run BlueScreenView
Save the log and include it's info in your next post

If you have any questions please let me know.



#9 ldpetry

ldpetry
  • Topic Starter

  • Members
  • 56 posts
  • OFFLINE
  •  
  • Gender:Female
  • Local time:06:52 AM

Posted 03 April 2013 - 12:39 AM

Hi Jimbob85,
I'm not having much luck here today.  I downloaded ImgBurn onto my laptop burnt the ISO to a DVD and CD disk, just in case I was downloading it to the wrong kind of disk.  I got the same error message as I did the other night when I was going to run the test overnight.  Then I downloaded the BlueScreenView, extracted it and it just sat there for hours doing nothing.  My computer is running WinXP, I don't know if that makes a difference or not, but it's strange that none of these things you have me trying are not working.  Ya got anything else you can throw at me that might work.  I hate when things don't work, it just frustrating.  And frustrating for you as well, trying to see what's going on and my computer doesn't want to cooperate.  Let me know what to try next, I'm not giving up yet.
ldpetry

Edited by ldpetry, 03 April 2013 - 12:42 AM.


#10 Jimbob85

Jimbob85

  • Members
  • 308 posts
  • OFFLINE
  •  
  • Gender:Male
  • Location:VA, USA
  • Local time:05:52 AM

Posted 03 April 2013 - 07:40 AM

Well they say there is more than one way to skin a cat.  :hysterical:   Lets try another tool.

 

 

Please download MiniToolBox, save it to your desktop and run it.

Checkmark the following checkboxes:

    List last 10 Event Viewer log
    List Installed Programs
    List Minidump Files

    List Restore Points

Click Go and post the result (Result.txt). A copy of Result.txt will be saved in the same directory the tool is run.

 

Let me know how this goes.  Good luck!



#11 ldpetry

ldpetry
  • Topic Starter

  • Members
  • 56 posts
  • OFFLINE
  •  
  • Gender:Female
  • Local time:06:52 AM

Posted 03 April 2013 - 09:15 AM

Good Morning Jimbob85,

Well, I guess we skinned the cat, cause that tool worked.  Here's the results.

MiniToolBox by Farbar  Version:05-03-2013
Ran by Owner (administrator) on 03-04-2013 at 10:05:48
Running from "C:\Documents and Settings\Owner\desktop"
Microsoft Windows XP Service Pack 3 (X86)
Boot Mode: Normal
***************************************************************************

========================= Event log errors: ===============================

Application errors:
==================
Error: (04/01/2013 04:52:26 AM) (Source: WmiAdapter) (User: BUILTIN)
Description: Open of service failed.

Error: (03/30/2013 07:24:02 PM) (Source: WmiAdapter) (User: BUILTIN)
Description: Open of service failed.

Error: (03/29/2013 11:16:22 PM) (Source: WmiAdapter) (User: BUILTIN)
Description: Open of service failed.

Error: (03/29/2013 11:15:19 PM) (Source: WmiAdapter) (User: BUILTIN)
Description: Open of service failed.

Error: (03/28/2013 03:04:58 AM) (Source: Application Hang) (User: )
Description: Fault bucket -1237092266.

Error: (03/28/2013 03:02:40 AM) (Source: Application Hang) (User: )
Description: Hanging application irsetup.exe, version 9.1.0.0, hang module hungapp, version 0.0.0.0, hang address 0x00000000.

Error: (03/19/2013 09:27:54 AM) (Source: Application Hang) (User: )
Description: Hanging application NeroMediaPlayer.exe, version 1.4.0.35, hang module hungapp, version 0.0.0.0, hang address 0x00000000.

Error: (03/19/2013 09:27:54 AM) (Source: Application Hang) (User: )
Description: Hanging application NeroMediaPlayer.exe, version 1.4.0.35, hang module hungapp, version 0.0.0.0, hang address 0x00000000.

Error: (03/18/2013 05:46:58 AM) (Source: WmiAdapter) (User: BUILTIN)
Description: Open of service failed.

Error: (03/18/2013 05:45:55 AM) (Source: WmiAdapter) (User: BUILTIN)
Description: Open of service failed.


System errors:
=============
Error: (04/01/2013 03:26:40 PM) (Source: Service Control Manager) (User: )
Description: The Adobe Flash Player Update Service service failed to start due to the following error:
%%1053

Error: (04/01/2013 03:26:35 PM) (Source: Service Control Manager) (User: )
Description: Timeout (30000 milliseconds) waiting for the Adobe Flash Player Update Service service to connect.

Error: (04/01/2013 03:26:33 PM) (Source: DCOM) (User: NT AUTHORITY)
Description: The server {1F87137D-0E7C-44D5-8C73-4EFFB68962F2} did not register with DCOM within the required timeout.

Error: (04/01/2013 03:24:19 PM) (Source: Service Control Manager) (User: )
Description: The Application Layer Gateway Service service failed to start due to the following error:
%%1053

Error: (04/01/2013 03:24:19 PM) (Source: Service Control Manager) (User: )
Description: Timeout (30000 milliseconds) waiting for the Application Layer Gateway Service service to connect.

Error: (04/01/2013 03:24:09 PM) (Source: DCOM) (User: NT AUTHORITY)
Description: The server {1F87137D-0E7C-44D5-8C73-4EFFB68962F2} did not register with DCOM within the required timeout.

Error: (04/01/2013 03:22:06 PM) (Source: Service Control Manager) (User: )
Description: The following boot-start or system-start driver(s) failed to load:
McPvDrv

Error: (04/01/2013 04:52:59 AM) (Source: Service Control Manager) (User: )
Description: The WMI Performance Adapter service failed to start due to the following error:
%%1053

Error: (04/01/2013 04:52:58 AM) (Source: Service Control Manager) (User: )
Description: Timeout (30000 milliseconds) waiting for the WMI Performance Adapter service to connect.

Error: (04/01/2013 04:51:22 AM) (Source: Service Control Manager) (User: )
Description: The Remote Access Connection Manager service depends on the Telephony service which failed to start because of the following error:
%%1070


Microsoft Office Sessions:
=========================
Error: (04/01/2013 04:52:26 AM) (Source: WmiAdapter)(User: BUILTIN)
Description:

Error: (03/30/2013 07:24:02 PM) (Source: WmiAdapter)(User: BUILTIN)
Description:

Error: (03/29/2013 11:16:22 PM) (Source: WmiAdapter)(User: BUILTIN)
Description:

Error: (03/29/2013 11:15:19 PM) (Source: WmiAdapter)(User: BUILTIN)
Description:

Error: (03/28/2013 03:04:58 AM) (Source: Application Hang)(User: )
Description: -1237092266

Error: (03/28/2013 03:02:40 AM) (Source: Application Hang)(User: )
Description: irsetup.exe9.1.0.0hungapp0.0.0.000000000

Error: (03/19/2013 09:27:54 AM) (Source: Application Hang)(User: )
Description: NeroMediaPlayer.exe1.4.0.35hungapp0.0.0.000000000

Error: (03/19/2013 09:27:54 AM) (Source: Application Hang)(User: )
Description: NeroMediaPlayer.exe1.4.0.35hungapp0.0.0.000000000

Error: (03/18/2013 05:46:58 AM) (Source: WmiAdapter)(User: BUILTIN)
Description:

Error: (03/18/2013 05:45:55 AM) (Source: WmiAdapter)(User: BUILTIN)
Description:


=========================== Installed Programs ============================

360Amigo System Speedup PRO (Version: 1.2.1.8000)
Adobe AIR (Version: 3.6.0.6090)
Adobe Flash Player 11 ActiveX (Version: 11.6.602.180)
Adobe Flash Player 11 Plugin (Version: 11.6.602.180)
Adobe Reader X (10.1.6) (Version: 10.1.6)
Adobe Shockwave Player 11.6 (Version: 11.6.8.638)
Auto Care
avast! Free Antivirus (Version: 8.0.1483.0)
B57Inst (Version: 3.40)
Backup & Sharing (Version: 2.3.1521.8159)
Belarc Advisor 8.1
Broadcom Driver Installer (Version: 3.40)
CCleaner (Version: 4.00)
CCScore (Version: 7.00.0000.0001)
Conexant HSF V92 56K Data Fax PCI Modem
Data Lifeguard Diagnostic for Windows 1.24
Dell Driver Download Manager (Version: 3.0.0.0)
Dell ResourceCD
DIGOpt (Version: 9.0.0917.2)
DIGReqEx (Version: 9.0.0917.2)
EarthLink MDAC (Version: 2004.0.129.0)
ESET Online Scanner v3
ESSBrwr (Version: 8.00.0000.0001)
ESSCDBK (Version: 8.00.0000.0001)
ESScore (Version: 8.00.0000.0001)
ESSgui (Version: 8.00.0000.0001)
ESSini (Version: 8.00.0000.0001)
ESSPCD (Version: 7.01.0000.0001)
ESSPDock (Version: 6.03.0001.0004)
ESSTOOLS (Version: 5.00.0000.0004)
essvatgt (Version: 8.00.0000.0001)
Everything 1.2.1.371
Font Thumbnail (Version: 0.1.0.0)
Free File Viewer 2012 (Version: 2012.10.9.0)
Google Chrome (Version: 26.0.1410.43)
Google Toolbar for Internet Explorer (Version: 1.0.0)
Google Update Helper (Version: 1.3.21.135)
ImgBurn (Version: 2.5.7.0)
InstallIQ Updater (Version: 1.4.2.0)
Intel® Extreme Graphics Driver
Java 7 Update 17 (Version: 7.0.170)
Java Auto Updater (Version: 2.1.9.0)
JavaFX 2.1.1 (Version: 2.1.1)
K-Lite Codec Pack 7.0.0 (Standard) (Version: 7.0.0)
Kodak EasyShare software
Lexmark 3600-4600 Series
Malwarebytes Anti-Malware version 1.70.0.1100 (Version: 1.70.0.1100)
MathPlayer (Version: 1.1 beta 3)
McAfee Shredder (Version: 1.00.0000)
Microsoft .NET Framework 1.1 (Version: 1.1.4322)
Microsoft .NET Framework 1.1 Security Update (KB2698023)
Microsoft .NET Framework 1.1 Security Update (KB2742597)
Microsoft .NET Framework 1.1 Security Update (KB979906)
Microsoft .NET Framework 2.0 Service Pack 2 (Version: 2.2.30729)
Microsoft .NET Framework 3.0 Service Pack 2 (Version: 3.2.30729)
Microsoft .NET Framework 3.5 SP1
Microsoft .NET Framework 3.5 SP1 (Version: 3.5.30729)
Microsoft .NET Framework 4 Client Profile (Version: 4.0.30319)
Microsoft .NET Framework 4 Extended (Version: 4.0.30319)
Microsoft Application Error Reporting (Version: 12.0.6012.5000)
Microsoft Data Access Components KB870669
Microsoft English TTS Engine (Version: 2.0.1000.0)
Microsoft Silverlight (Version: 5.1.20125.0)
Microsoft Visual C++ 2005 ATL Update kb973923 - x86 8.0.50727.4053 (Version: 8.0.50727.4053)
Microsoft Visual C++ 2005 Redistributable (Version: 8.0.61001)
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.4148 (Version: 9.0.30729.4148)
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.6161 (Version: 9.0.30729.6161)
Microsoft XML Parser (Version: 8.20.8730.4)
Microsoft XML Parser (Version: 8.70.1104.04)
MiPony 1.6.1 (Version: 1.6.1)
Mozilla Firefox 19.0.2 (x86 en-US) (Version: 19.0.2)
Mozilla Maintenance Service (Version: 19.0.2)
MSN Encarta Plus Support Files (Version: 9.0.0801)
MSN Music Assistant
MSN Video Enhanced (Version: 1.1.3)
MSSoap (Version: 2003.2.1.0)
MSXML 4.0 SP2 (KB936181) (Version: 4.20.9848.0)
MSXML 4.0 SP2 (KB954430) (Version: 4.20.9870.0)
MSXML 4.0 SP2 (KB973688) (Version: 4.20.9876.0)
MSXML 6 Service Pack 2 (KB973686) (Version: 6.20.2003.0)
Nero Suite
netbrdg (Version: 7.01.0000.0001)
Notepad++ (Version: 6.3)
OfotoXMI (Version: 7.02.0000.0001)
Pando (Version: 2.5.1.2)
PDFZilla V1.2.9
PSP Thumbnail Handler (Version: 2.10.49)
QuickTime (Version: 7.73.80.64)
Radialpoint Security Services (Version: 128.0.0)
Revo Uninstaller 1.94 (Version: 1.94)
SFR (Version: 7.01.0000.0003)
SHASTA (Version: 7.01.0000.0001)
skin0001 (Version: 8.00.0000.0001)
SKINXSDK (Version: 7.01.0000.0001)
Smart Defrag 2 (Version: 2.3)
SmoothDraw 3.2.11
SoundMAX
Speccy (Version: 1.16)
Spybot - Search & Destroy (Version: 1.6.2)
staticcr (Version: 8.00.0000.0001)
SUPERAntiSpyware (Version: 4.44.1000)
swMSM (Version: 12.0.0.1)
TTS Wrapper (Version: 1.0.0.0)
Ulead GIF Animator 5
UMPlayer 0.98 [P3] (Version: 0.98)
Unlocker 1.9.1 (Version: 1.9.1)
Update for Microsoft .NET Framework 3.5 SP1 (KB963707) (Version: 1)
Update for Windows Internet Explorer 7 (KB976749) (Version: 1)
Update for Windows Internet Explorer 7 (KB980182) (Version: 1)
Update for Windows Internet Explorer 8 (KB976662) (Version: 1)
Update for Windows XP (KB2607712) (Version: 1)
Update for Windows XP (KB2616676) (Version: 1)
Update for Windows XP (KB2641690) (Version: 1)
Update for Windows XP (KB2661254-v2) (Version: 2)
Update for Windows XP (KB2718704) (Version: 1)
Update for Windows XP (KB2736233) (Version: 1)
Update for Windows XP (KB2749655) (Version: 1)
VPRINTOL (Version: 7.01.0000.0001)
WebCyberCoach 3.2 Dell
WebFldrs XP (Version: 9.50.6513)
Windows Genuine Advantage Notifications (KB905474) (Version: 1.7.0017.0)
Windows Genuine Advantage v1.3.0254.0 (Version: 1.3.0254.0)
Windows Genuine Advantage Validation Tool (KB892130)
Windows Genuine Advantage Validation Tool (KB892130) (Version: 1.7.0069.2)
Windows Internet Explorer 8 (Version: 20090308.140743)
Windows Media Format 11 runtime
Windows Media Player 11
WinRAR archiver
WIRELESS (Version: 7.02.0000.0001)
========================= Minidump Files ==================================

No minidump file found

========================= Restore Points ==================================

27-03-2013 00:34:16 System Checkpoint
28-03-2013 01:42:47 System Checkpoint
28-03-2013 02:16:52 Removed Java 7 Update 17
28-03-2013 02:19:06 Installed Java 7 Update 17
29-03-2013 03:32:54 System Checkpoint
30-03-2013 05:07:14 System Checkpoint
31-03-2013 06:38:30 System Checkpoint
01-04-2013 09:14:28 System Checkpoint
01-04-2013 16:17:38 Revo Uninstaller's restore point - ObjectDock Free
02-04-2013 16:25:36 System Checkpoint

**** End of log ****
 

I'll be awaiting your response.

ldpetry



#12 Jimbob85

Jimbob85

  • Members
  • 308 posts
  • OFFLINE
  •  
  • Gender:Male
  • Location:VA, USA
  • Local time:05:52 AM

Posted 03 April 2013 - 09:43 AM

It looks like what you are experiencing is more likely check disk (aka chkdsk) running on startup and not a "blue screen", sorry that I missed that before now.

 

Please include in your next post the answer to a few questions:

  -  How often do you see the chkdsk on startup?

  -  Do you have any external media plugged into your pc?  (flash drives or external hard drives)

  -  If you only have the chkdsk running sometimes does it happen when a particular device is connected?

  -  Do you have a printer with a card reader in it?  If so do you have a memory card in it?

 

After I get a bit more info from you I have a few more ideas of where to look.



#13 ldpetry

ldpetry
  • Topic Starter

  • Members
  • 56 posts
  • OFFLINE
  •  
  • Gender:Female
  • Local time:06:52 AM

Posted 03 April 2013 - 11:43 AM

How often do I see the chkdsk on startup?   I leave my computer on 24/7.  So the only time I start it up is when is freezes on me.  That can

                                                                happen a few times a day.  It doesn't happen everytime I reboot, I'd say in the last month about

                                                                4 times.

Do I have any external media plugged into

my pc? (flash or external hard drive)             Yes, I have a WD 1 TB external and a Sony Dual RW Drive.  I leave the external on 24/7 and

                                                                  usually shut the RW Drive if I'm not using it.  I have a laptop with a cd/dvd RW so I use it a lot.

If I only have the chkdsk running

sometime does it happen when a

particular device is connected?                       Everything I have is connected 24/7 so I'd say no.

 

Do I have a printer with a card reader in it?     Yes, but I don't have a memory card in it.  It's a Lexmark wirless printer.

 

Hope that gives you some more insight into the works for my XP.

 

ldpetry



#14 Jimbob85

Jimbob85

  • Members
  • 308 posts
  • OFFLINE
  •  
  • Gender:Male
  • Location:VA, USA
  • Local time:05:52 AM

Posted 03 April 2013 - 11:51 AM

Okay, that gives me a few ideas.  Let’s do a few things and see where we get.

 

Please run the HDD test on your external drive, as in post 2.  Let me know what the results are.

 

Please, for now until we get things sorted out; remove your memory card from your printer.

 

Chkdsk could be running due to either of these "storage" devices.



#15 ldpetry

ldpetry
  • Topic Starter

  • Members
  • 56 posts
  • OFFLINE
  •  
  • Gender:Female
  • Local time:06:52 AM

Posted 03 April 2013 - 12:08 PM

Ok, I'll do that, just one question, I don't have a memory card in my printer that I know of, I mean one that I've put in it.  Was there one in it when i purchased it?  The slot is on the front, and I don't see anything in it.






0 user(s) are reading this topic

0 members, 0 guests, 0 anonymous users