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Sluggish computer


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#1 FreddyPancakes

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Posted 30 March 2013 - 12:45 PM

Hi everyone,

 

I'm running a 7 year old laptop, Dell Inspiron E1505, on Windows 7. I've upgraded my ram from the stock 1GB to 2GB, but aside from that everything else is the same. I don't have anything crazy happening (ie random restarts, programs opening, popups, etc.) but my computer does not seem as snappy as it should be, and I've suspected that something is not right with it. Then again, I don't know if it's normal for a computer to slow down over time(?). Programs do not seem to open as quickly as they should, and my computer can get "hung up" from time to time. I've run several virus and malware scans but those haven't shown any infections. One of those was ComboFix... I don't know how to interpret its logfile, so I'm not sure if it fixed anything. I do not want to go to the trouble of a fresh reinstall of Windows so I came here to see if I can get some help. I'd appreciate any help I can get, thanks!



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#2 hamluis

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Posted 30 March 2013 - 12:56 PM

ComboFix is a tool used for malware situations.

 

If you have a malware situation, you can post your ComboFix log at BC Virus, Trojan, Spyware, and Malware Removal Logs - http://www.bleepingcomputer.com/forums/forum22.html .  This forum does not attempt to handle malware situations, we do not have the expertise..

 

If you don't have a real or suspected malware issue...then you may be able to use some of the info at Slow Computer-browser Check Here First; It May Not Be Malware - http://www.bleepingcomputer.com/forums/topic87058.html .

 

Louis



#3 FreddyPancakes

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Posted 30 March 2013 - 01:54 PM

Thanks for the lead!



#4 dc3

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Posted 30 March 2013 - 02:09 PM

Please use the following link to provide us with information about your computer so that we can assist you.

How to Publish a Snapshot using Speccy

 

Please download MiniToolBox  , save it to your desktop and run it.

 Checkmark the following checkboxes:

  List last 10 Event Viewer log
  List Installed Programs
  List Users, Partitions and Memory size.


 Click Go to start the scan.  Once it is finished highlight the text, copy it and paste it in your next post.

A quick way to highlight the text is to place the pointer in the text, click on it, press the Ctrl and A keys.


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#5 FreddyPancakes

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Posted 31 March 2013 - 11:48 AM

Okay, here's my Speccy snapshot:

 

http://speccy.piriform.com/results/vf1qAcoXiBvULs6ZDIIVFxN

 

And the results from MiniToolBox:

 

 

MiniToolBox by Farbar  Version:05-03-2013
Ran by Brian (administrator) on 31-03-2013 at 12:37:32
Running from "C:\Users\Brian\Downloads"
Windows 7 Professional Service Pack 1 (X86)
Boot Mode: Normal
***************************************************************************
 
========================= Event log errors: ===============================
 
Application errors:
==================
Error: (03/30/2013 08:00:23 PM) (Source: Bonjour Service) (User: )
Description: ERROR: handle_resolve_request bad interfaceIndex 24
 
Error: (03/30/2013 08:00:23 PM) (Source: Bonjour Service) (User: )
Description: ERROR: handle_resolve_request bad interfaceIndex 23
 
Error: (03/30/2013 08:00:23 PM) (Source: Bonjour Service) (User: )
Description: ERROR: handle_resolve_request bad interfaceIndex 22
 
Error: (03/30/2013 08:00:23 PM) (Source: Bonjour Service) (User: )
Description: ERROR: handle_resolve_request bad interfaceIndex 21
 
Error: (03/30/2013 08:00:23 PM) (Source: Bonjour Service) (User: )
Description: ERROR: handle_resolve_request bad interfaceIndex 20
 
Error: (03/30/2013 08:00:23 PM) (Source: Bonjour Service) (User: )
Description: ERROR: handle_resolve_request bad interfaceIndex 19
 
Error: (03/30/2013 08:00:23 PM) (Source: Bonjour Service) (User: )
Description: ERROR: handle_resolve_request bad interfaceIndex 18
 
Error: (03/30/2013 08:00:23 PM) (Source: Bonjour Service) (User: )
Description: ERROR: handle_resolve_request bad interfaceIndex 17
 
Error: (03/30/2013 08:00:23 PM) (Source: Bonjour Service) (User: )
Description: ERROR: handle_resolve_request bad interfaceIndex 16
 
Error: (03/30/2013 08:00:23 PM) (Source: Bonjour Service) (User: )
Description: ERROR: handle_resolve_request bad interfaceIndex 15
 
 
System errors:
=============
Error: (03/30/2013 08:00:56 PM) (Source: DCOM) (User: )
Description: {DC0C2640-1415-4644-875C-6F4D769839BA}
 
Error: (03/30/2013 06:31:23 PM) (Source: Service Control Manager) (User: )
Description: A timeout was reached (30000 milliseconds) while waiting for the Bing Desktop Update service service to connect.
 
Error: (03/30/2013 04:26:16 PM) (Source: Service Control Manager) (User: )
Description: A timeout was reached (30000 milliseconds) while waiting for the Bing Desktop Update service service to connect.
 
Error: (03/30/2013 03:49:05 PM) (Source: Service Control Manager) (User: )
Description: A timeout was reached (30000 milliseconds) while waiting for the Bing Desktop Update service service to connect.
 
Error: (03/30/2013 11:50:23 AM) (Source: Service Control Manager) (User: )
Description: A timeout was reached (30000 milliseconds) while waiting for the Bing Desktop Update service service to connect.
 
Error: (03/30/2013 11:30:45 AM) (Source: DCOM) (User: )
Description: {DC0C2640-1415-4644-875C-6F4D769839BA}
 
Error: (03/30/2013 11:12:11 AM) (Source: Service Control Manager) (User: )
Description: A timeout was reached (30000 milliseconds) while waiting for the Bing Desktop Update service service to connect.
 
Error: (03/30/2013 05:57:17 AM) (Source: cdrom) (User: )
Description: The device, \Device\CdRom0, is not ready for access yet.
 
Error: (03/29/2013 10:59:25 PM) (Source: Service Control Manager) (User: )
Description: The PEVSystemStart service is marked as an interactive service.  However, the system is configured to not allow interactive services.  This service may not function properly.
 
Error: (03/29/2013 10:49:12 PM) (Source: Service Control Manager) (User: )
Description: The PEVSystemStart service is marked as an interactive service.  However, the system is configured to not allow interactive services.  This service may not function properly.
 
 
Microsoft Office Sessions:
=========================
Error: (03/30/2013 08:00:23 PM) (Source: Bonjour Service)(User: )
Description: ERROR: handle_resolve_request bad interfaceIndex 24
 
Error: (03/30/2013 08:00:23 PM) (Source: Bonjour Service)(User: )
Description: ERROR: handle_resolve_request bad interfaceIndex 23
 
Error: (03/30/2013 08:00:23 PM) (Source: Bonjour Service)(User: )
Description: ERROR: handle_resolve_request bad interfaceIndex 22
 
Error: (03/30/2013 08:00:23 PM) (Source: Bonjour Service)(User: )
Description: ERROR: handle_resolve_request bad interfaceIndex 21
 
Error: (03/30/2013 08:00:23 PM) (Source: Bonjour Service)(User: )
Description: ERROR: handle_resolve_request bad interfaceIndex 20
 
Error: (03/30/2013 08:00:23 PM) (Source: Bonjour Service)(User: )
Description: ERROR: handle_resolve_request bad interfaceIndex 19
 
Error: (03/30/2013 08:00:23 PM) (Source: Bonjour Service)(User: )
Description: ERROR: handle_resolve_request bad interfaceIndex 18
 
Error: (03/30/2013 08:00:23 PM) (Source: Bonjour Service)(User: )
Description: ERROR: handle_resolve_request bad interfaceIndex 17
 
Error: (03/30/2013 08:00:23 PM) (Source: Bonjour Service)(User: )
Description: ERROR: handle_resolve_request bad interfaceIndex 16
 
Error: (03/30/2013 08:00:23 PM) (Source: Bonjour Service)(User: )
Description: ERROR: handle_resolve_request bad interfaceIndex 15
 
 
=========================== Installed Programs ============================
 
µTorrent (Version: 3.2.3.28705)
Adobe Acrobat XI Pro (Version: 11.0.02)
Adobe AIR (Version: 3.6.0.6090)
Adobe Download Assistant (Version: 1.2.5)
Adobe Reader XI (11.0.02) (Version: 11.0.02)
Apple Application Support (Version: 2.3.3)
Apple Mobile Device Support (Version: 6.1.0.13)
Apple Software Update (Version: 2.1.3.127)
avast! Free Antivirus (Version: 8.0.1483.0)
Bing Desktop (Version: 1.2.113.0)
Bonjour (Version: 3.0.0.10)
CCleaner (Version: 3.26)
Conexant HDA D110 MDC V.92 Modem
DAEMON Tools Lite (Version: 4.47.1.0333)
Definition Update for Microsoft Office 2010 (KB982726) 32-Bit Edition
FixCleaner (Version: 2.0.4680)
Google Chrome (Version: 26.0.1410.43)
Google Update Helper (Version: 1.3.21.135)
HKTunes 1.7
iCloud (Version: 2.1.1.3)
Intel® Graphics Media Accelerator Driver (Version: 8.15.10.1930)
iTunes (Version: 11.0.2.26)
Malwarebytes Anti-Malware version 1.70.0.1100 (Version: 1.70.0.1100)
Microsoft .NET Framework 4 Client Profile (Version: 4.0.30319)
Microsoft Office 2010 Service Pack 1 (SP1)
Microsoft Office Access MUI (English) 2010 (Version: 14.0.6029.1000)
Microsoft Office Access Setup Metadata MUI (English) 2010 (Version: 14.0.6029.1000)
Microsoft Office Excel MUI (English) 2010 (Version: 14.0.6029.1000)
Microsoft Office Groove MUI (English) 2010 (Version: 14.0.6029.1000)
Microsoft Office InfoPath MUI (English) 2010 (Version: 14.0.6029.1000)
Microsoft Office OneNote MUI (English) 2010 (Version: 14.0.6029.1000)
Microsoft Office Outlook MUI (English) 2010 (Version: 14.0.6029.1000)
Microsoft Office PowerPoint MUI (English) 2010 (Version: 14.0.6029.1000)
Microsoft Office Professional Plus 2010 (Version: 14.0.6029.1000)
Microsoft Office Proof (English) 2010 (Version: 14.0.6029.1000)
Microsoft Office Proof (French) 2010 (Version: 14.0.6029.1000)
Microsoft Office Proof (Spanish) 2010 (Version: 14.0.6029.1000)
Microsoft Office Proofing (English) 2010 (Version: 14.0.6029.1000)
Microsoft Office Publisher MUI (English) 2010 (Version: 14.0.6029.1000)
Microsoft Office Shared MUI (English) 2010 (Version: 14.0.6029.1000)
Microsoft Office Shared Setup Metadata MUI (English) 2010 (Version: 14.0.6029.1000)
Microsoft Office Word MUI (English) 2010 (Version: 14.0.6029.1000)
Microsoft Silverlight (Version: 5.1.20125.0)
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.6161 (Version: 9.0.30729.6161)
PerfectDisk 12.5 Home Premium (Version: 12.05.312)
QuickTime (Version: 7.73.80.64)
RICOH R5U8xx Media Driver ver.3.62.02 (Version: 3.62.02)
Spotify (Version: 0.8.8.348.ge445f5b9)
Synaptics Pointing Device Driver (Version: 16.3.8.8)
Update for Microsoft .NET Framework 4 Client Profile (KB2468871) (Version: 1)
Update for Microsoft .NET Framework 4 Client Profile (KB2533523) (Version: 1)
Update for Microsoft .NET Framework 4 Client Profile (KB2600217) (Version: 1)
Update for Microsoft Office 2010 (KB2553065)
Update for Microsoft Office 2010 (KB2553092)
Update for Microsoft Office 2010 (KB2553181) 32-Bit Edition
Update for Microsoft Office 2010 (KB2553267) 32-Bit Edition
Update for Microsoft Office 2010 (KB2553310) 32-Bit Edition
Update for Microsoft Office 2010 (KB2553378) 32-Bit Edition
Update for Microsoft Office 2010 (KB2566458)
Update for Microsoft Office 2010 (KB2596964) 32-Bit Edition
Update for Microsoft Office 2010 (KB2598242) 32-Bit Edition
Update for Microsoft Office 2010 (KB2687503) 32-Bit Edition
Update for Microsoft Office 2010 (KB2687509) 32-Bit Edition
Update for Microsoft Office 2010 (KB2760631) 32-Bit Edition
Update for Microsoft Office 2010 (KB2767886) 32-Bit Edition
Update for Microsoft OneNote 2010 (KB2553290) 32-Bit Edition
Update for Microsoft Outlook 2010 (KB2597090) 32-Bit Edition
Update for Microsoft Outlook 2010 (KB2687623) 32-Bit Edition
Update for Microsoft Outlook Social Connector 2010 (KB2553406) 32-Bit Edition
Update for Microsoft PowerPoint 2010 (KB2598240) 32-Bit Edition
Update for Microsoft SharePoint Workspace 2010 (KB2589371) 32-Bit Edition
VLC media player 2.0.5 (Version: 2.0.5)
WinDirStat 1.1.2
WinRAR 4.20 (32-bit) (Version: 4.20.0)
 
========================= Memory info: ===================================
 
Percentage of memory in use: 73%
Total physical RAM: 2038.44 MB
Available physical RAM: 542.68 MB
Total Pagefile: 4076.88 MB
Available Pagefile: 2057.45 MB
Total Virtual: 2047.88 MB
Available Virtual: 1944.86 MB
 
========================= Partitions: =====================================
 
1 Drive c: () (Fixed) (Total:54.39 GB) (Free:21.29 GB) NTFS
3 Drive e: (SEAGATE) (Fixed) (Total:149.05 GB) (Free:52.62 GB) NTFS
 
========================= Users: ========================================
 
User accounts for \\BRIAN-PC
 
Administrator            Brian                    Guest                    
 
 
**** End of log ****


#6 FreddyPancakes

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Posted 31 March 2013 - 11:50 AM

Also, lately I've noticed that my windows are acting strange. Every once in a while the active program/window will go inactive, or sometimes another window will pop out in front of it... If that helps.



#7 dc3

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Posted 31 March 2013 - 01:11 PM

There are a couple of things going on here, the first ten Application errors are all Bonjour Service, this may be corrupted.  I would uninstall it, download it and reinstall it.

 

I see you have utorrent loaded on this computer, peer to peer downloads is a quick way to get infected.  What the other person has is being shared.

 

Ccleaner is another potential problem if you use the registry cleaner.

 

The following was originally posted by Animal, one or our Site Administrators.

Bleeping Computer DOES NOT recommend the use of registry cleaners/optimizers for several reasons:

Registry cleaners are extremely powerful applications that can damage the registry by using aggressive cleaning routines and cause your computer to become unbootable.

Not all registry cleaners are created equal. There are a number of them available but they do not all work entirely the same way. Each vendor uses different criteria as to what constitutes a "bad entry". One cleaner may find entries on your system that will not cause problems when removed, another may not find the same entries, and still another may want to remove entries required for a program to work.

Not all registry cleaners create a backup of the registry before making changes. If the changes prevent the system from booting up, then there is no backup available to restore it in order to regain functionality. A backup of the registry is essential BEFORE making any changes to the registry.

Improperly removing registry entries can hamper malware disinfection and make the removal process more difficult if your computer becomes infected. For example, removing malware related registry entries before the infection is properly identified can contribute to system instability and even make the malware undetectable to removal tools.

The usefulness of cleaning the registry is highly overrated and can be dangerous. In most cases, using a cleaner to remove obsolete, invalid, and erroneous entries does not affect system performance but it can result in unpredictable results.

Unless you have a particular problem that requires a registry edit to correct it, I would suggest you leave the registry alone. Using registry cleaning tools unnecessarily or incorrectly could lead to disastrous effects on your operating system such as preventing it from ever starting again. For routine use, the benefits to your computer are negligible while the potential risks are great.

    * Ed Bott's Webog: Why I don’t use registry cleaners
    * Do I need a Registry Cleaner?


The Windows registry is a central repository (database) for storing configuration data, user settings and machine-dependent settings, and options for the operating system. It contains information and settings for all hardware, software, users, and preferences. Whenever a user makes changes to settings, file associations, system policies, or installed software, the changes are reflected and stored in this repository. The registry is a crucial component because it is where Windows "remembers" all this information, how it works together, how Windows boots the system and what files it uses when it does. The registry is also a vulnerable subsystem, in that relatively small changes done incorrectly can render the system inoperable. For a more detailed explanation, read Understanding The Registry.

 

If you think you may be infected with malware, the first place to start is in the "Am I Infected? What Do I Do" forum. This is a centralized place where advanced members and staff can provide initial assistance with malware removal. If your issues cannot be resolved there, then you will receive further instructions as to what you need to do.


Edited by dc3, 31 March 2013 - 01:13 PM.

Family and loved ones will always be a priority in my daily life.  You never know when one will leave you.

 

 

 

 


#8 FreddyPancakes

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Posted 31 March 2013 - 09:15 PM

Thanks for the tips, dc3! I use a private tracker about 95% of the time when I download torrents, so hopefully that's a bit safer. Also, I'll lay off of the registry cleanings, and I will move over to the "infected" forum.






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