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Windows Update Page (cannot display)

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#1 ShutThaFrontDoor


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Posted 29 March 2013 - 07:10 PM

After discovering that my PC got infected with a Virus I ran every removal tools I can find (MalwareBytes, MS Removal, Combofix, SpyBot, TDSSKiller). Made sure my Firewall is up and Windows downloading security updates... unfortunately the updates are failing!
Accessing the Internet, even microsoft.com is FINE... but try to hit windowsupdate.microsoft.com and I get webpage cannot be displayed.
Another thing that I have noticed is that when I try to ping windowsupdate.microsoft.com, it resolves it to IP not Microsoft at all. Other PC's without this problem will resolve to These PCs are using the same DNS servers yet not getting the same results.
I have tried flushing the DNS cache and even trying to enter the correct IP in the host file to no avail. Even tried using Firefox but it still resolves to the wrong IP.

Mod Edit: Moved topic to a more appropriate forum. ~bloopie

Edited by bloopie, 29 March 2013 - 08:11 PM.

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#2 narenxp


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Posted 29 March 2013 - 08:27 PM

Please download Farbar Service Scanner, save it to your desktop, and run it.

  • Make sure the following options are checked:
    • Internet Services
    • Windows Firewall
    • System Restore
    • Security Center/Action Center
    • Windows Update
    • Windows Defender
    • Other Services

  • Press "Scan".
  • It will create a log (FSS.txt) in the same directory the tool is run.
  • Please copy and paste the log to your reply.

#3 ShutThaFrontDoor

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Posted 03 April 2013 - 10:09 AM

Sorry for the late response... I recently downloaded and ran MalwareBytes Anti-rootkit. This software fixed the problem. Thank you!

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