I apologize for the delay, I did not receive a subscribtion e-mail regarding your response.
Well, let's start.
Please open Malwarebytes' Anti-Malware and click on the Update tab. Update the program to the latest version.
If an update is found, the program will automatically update itself. Press the OK button and continue.
If you cannot update Malwarebytes or use the Internet to download any files to the infected computer, manually update the database by following the instructions in .
Click on the Scan button.
When finished, a message box will say "The scan completed successfully. Click 'Show Results' to display all objects found".
Click OK to close the message box, then click the Show Results button to see a list of any malware that was found.
Make sure that everything is checked and then click Remove Selected.
When removal is completed, a log report will open in Notepad.
The log is automatically saved and can be viewed by clicking the Logs tab.
Copy and paste the contents of that report in your next reply. Be sure to post the complete log to include the top portion which shows the database version and your operating system.
Exit Malwarebytes when done.
- Under the Scanner tab, make sure the "Perform Quick Scan" option is selected.
Note: If Malwarebytes encounters a file that is difficult to remove, you will be asked to reboot your computer so it can proceed with the disinfection process. If asked to restart the computer, please do so immediately. Failure to reboot normally will prevent Malwarebytes from removing all the malware.
-- Some types of malware will target Malwarebytes and other security tools to keep them from running properly. If that's the case, use and follow the onscreen instructions. The Chameleon folder can be accessed by opening the program folder for Malwarebytes Anti-Malware (normally C:\Program Files\Malwarebytes' Anti-Malware or C:\Program Files (x86)\Malwarebytes' Anti-Malware).
Other Troubleshooting Tips:
I'd like us to scan your machine with ESET OnlineScan
Hold down Control and click on to open ESET OnlineScan in a new window.
Click the button.
For alternate browsers only: (Microsoft Internet Explorer users can skip these steps)
Double click on the
icon on your desktop.
Click the Start button.
Accept any security warnings from your browser.
Under scan settings, check "Scan Archives" and "Remove found threats"
Click Advanced settings and select the following:
Scan for potentially unsafe applications
Enable Anti-Stealth technology
ESET will then download updates for itself, install itself, and begin scanning your computer. Please be patient as this can take some time.
When the scan completes, click List Threats
Click Export, and save the file to your desktop using a unique name, such as ESETScan. Include the contents of this report in your next reply.
Click the Back button.
Click the Finish button.
- Scan potentially unwanted applications