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Infected? Not Sure- Help!


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2 replies to this topic

#1 springwood

springwood

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Posted 05 April 2006 - 04:40 PM

please check my log files for infection - have just installed nort0n 06 not too sure where to go from here.
much appreciated
springwood



Scan saved at 7:33:02 AM, on 6/04/2006
Platform: Windows XP SP2 (WinNT 5.01.2600)
MSIE: Internet Explorer v6.00 SP2 (6.00.2900.2180)

Running processes:
C:\WINDOWS\System32\smss.exe
C:\WINDOWS\system32\winlogon.exe
C:\WINDOWS\system32\services.exe
C:\WINDOWS\system32\lsass.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\System32\svchost.exe
C:\Program Files\Common Files\Symantec Shared\ccSetMgr.exe
C:\WINDOWS\Explorer.EXE
C:\Program Files\Common Files\Symantec Shared\ccEvtMgr.exe
C:\Program Files\Common Files\Symantec Shared\ccProxy.exe
C:\Program Files\Common Files\Symantec Shared\SNDSrvc.exe
C:\Program Files\Common Files\Symantec Shared\SPBBC\SPBBCSvc.exe
C:\Program Files\Common Files\Symantec Shared\CCPD-LC\symlcsvc.exe
C:\WINDOWS\system32\spoolsv.exe
C:\Program Files\Norton Internet Security\Norton AntiVirus\navapsvc.exe
C:\WINDOWS\system32\nvsvc32.exe
C:\WINDOWS\system32\nvctrl.exe
C:\Program Files\CyberLink\PowerDVD\PDVDServ.exe
C:\Program Files\QuickTime\qttask.exe
C:\Program Files\Telstra\Cable Login\bpcable.exe
C:\WINDOWS\system32\RUNDLL32.EXE
C:\Program Files\VIA\RAID\raid_tool.exe
C:\WINDOWS\SOUNDMAN.EXE
C:\Program Files\Common Files\Symantec Shared\ccApp.exe
C:\Program Files\Messenger\msmsgs.exe
C:\Program Files\Common Files\Symantec Shared\Security Console\NSCSRVCE.EXE
C:\DOCUME~1\test\LOCALS~1\Temp\Temporary Directory 1 for HijackThis[1].zip\HijackThis.exe

O2 - BHO: Nothing - {4da4616d-7e6e-4fd9-a2d5-b6c535733e22} - C:\WINDOWS\system32\hp366.tmp
O3 - Toolbar: SecurityToolbar - {736b5468-bdad-41be-92d0-22ae2ddf7bcb} - C:\Program Files\Security Toolbar\Security Toolbar.dll
O3 - Toolbar: Norton Internet Security 2006 - {0B53EAC3-8D69-4b9e-9B19-A37C9A5676A7} - C:\Program Files\Common Files\Symantec Shared\AdBlocking\NISShExt.dll (file missing)
O3 - Toolbar: Norton AntiVirus - {C4069E3A-68F1-403E-B40E-20066696354B} - C:\Program Files\Norton Internet Security\Norton AntiVirus\NavShExt.dll (file missing)
O4 - HKLM\..\Run: [NvCplDaemon] RUNDLL32.EXE C:\WINDOWS\system32\NvCpl.dll,NvStartup
O4 - HKLM\..\Run: [nwiz] nwiz.exe /install
O4 - HKLM\..\Run: [RemoteControl] "C:\Program Files\CyberLink\PowerDVD\PDVDServ.exe"
O4 - HKLM\..\Run: [QuickTime Task] "C:\Program Files\QuickTime\qttask.exe" -atboottime
O4 - HKLM\..\Run: [BigPondCable] "C:\Program Files\Telstra\Cable Login\bpcable.exe" /r
O4 - HKLM\..\Run: [NvMediaCenter] RUNDLL32.EXE C:\WINDOWS\system32\NvMcTray.dll,NvTaskbarInit
O4 - HKLM\..\Run: [RaidTool] C:\Program Files\VIA\RAID\raid_tool.exe
O4 - HKLM\..\Run: [SoundMan] SOUNDMAN.EXE
O4 - HKLM\..\Run: [ccApp] "C:\Program Files\Common Files\Symantec Shared\ccApp.exe"
O4 - HKCU\..\Run: [MSMSGS] "C:\Program Files\Messenger\msmsgs.exe" /background
O4 - HKCU\..\Run: [PestTrap] C:\Program Files\PestTrap\PestTrap.exe
O9 - Extra button: Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O9 - Extra 'Tools' menuitem: Windows Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O23 - Service: BigPond Broadband Cable Login (bpcService) - Unknown owner - C:\Program Files\Telstra\Cable Login\bpcService.exe
O23 - Service: Symantec Event Manager (ccEvtMgr) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\ccEvtMgr.exe
O23 - Service: Symantec Internet Security Password Validation (ccISPwdSvc) - Symantec Corporation - C:\Program Files\Norton Internet Security\ccPwdSvc.exe
O23 - Service: Symantec Network Proxy (ccProxy) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\ccProxy.exe
O23 - Service: Symantec Settings Manager (ccSetMgr) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\ccSetMgr.exe
O23 - Service: COM Host (comHost) - Symantec Corporation - C:\Program Files\Norton Internet Security\comHost.exe
O23 - Service: Norton AntiVirus Auto-Protect Service (navapsvc) - Symantec Corporation - C:\Program Files\Norton Internet Security\Norton AntiVirus\navapsvc.exe
O23 - Service: Norton Protection Center Service (NSCService) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\Security Console\NSCSRVCE.EXE
O23 - Service: NVIDIA Display Driver Service (NVSvc) - NVIDIA Corporation - C:\WINDOWS\system32\nvsvc32.exe
O23 - Service: Symantec AVScan (SAVScan) - Symantec Corporation - C:\Program Files\Norton Internet Security\Norton AntiVirus\SAVScan.exe
O23 - Service: Symantec Network Drivers Service (SNDSrvc) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\SNDSrvc.exe
O23 - Service: Symantec SPBBCSvc (SPBBCSvc) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\SPBBC\SPBBCSvc.exe
O23 - Service: Symantec Core LC - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\CCPD-LC\symlcsvc.exe

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#2 Jag11

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Posted 06 April 2006 - 02:11 AM

Your HijackThis is still in a .zip file. Having HJT zipped, it can't create backups, so we must delete this .zip file and re-install HJT again. To do that, please follow the instructions below:
  • Please delete your old copy of HijackThis.
  • Download HijackThis (self-extracting) to your Desktop.
  • Double-click the file, then click the Unzip button.
  • Close the window afterwards.
Your HijackThis is now in a permanent folder, and can save backups safely. Please remember that it is now saved in C:\Program Files\HijackThis\

===================================================

Download smitRem.exe
  • Save it to your desktop.
  • Extract the file to its own folder.
===================================================

Download Ewido Anti-Malware
  • Install Ewido.
  • When installing, under Additional Options, uncheck:
    • Install background guard
    • Install scan via context menu
  • Launch Ewido.
  • The program will now open the main screen.
  • You will need to update ewido to the latest definition files
    • On the left hand side of the main screen click update.
    • Then click on the Start Update button.
  • The update will start and a progress bar will show the updates being installed.
  • After it has finished, close Ewido, we will use it later.
  • If you are having problems with the updater, you can use this link to manually update ewido Ewido manual updates.
===================================================

Boot into Safe Mode. Please restart your computer and as soon as it starts to boot, tap F8 repeatedly. A menu should appear, select Safe Mode from the menu and then hit Enter on your keyboard. (this will take a while, so don't worry, just wait)

===================================================

Run smitRem

Open the smitRem folder, then double click the RunThis.bat file to start the tool. Follow the prompts on screen.
Wait for the tool to complete and disk cleanup to finish.

The tool will create a log named smitfiles.txt in the root of your drive, eg; Local Disk C: or partition where your operating system is installed. Please post that log along with all others requested in your next reply.

===================================================

Run Ewido
  • Open Ewido.
  • Click on scanner at the left side, then click on Complete System Scan.
    • Please don't use the computer while scanning
    • Sometimes Ewido reports legit files as malware, so you need to Remove these one-by-one, if you see a legit file being reported, just select None.
  • Once the scan has completed, click the button located on the bottom of the screen named Save report.
  • Save the report as .txt file to your Desktop.
  • Close Ewido.
Restart your computer

===================================================

In your next reply, please include these log(s):
  • HijackThis (new)
  • C:\smitfiles.txt
  • Ewido
Please also provide details of any problems you encountered while performing the above steps and update us on how the computer behaves now.
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Everyone wants to go to heaven, but no one wants to die.

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#3 Jag11

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Posted 14 April 2006 - 06:34 AM

Due to the lack of feedback, this topic is closed.

If you need this topic reopened, please request this by sending the moderating team
a PM with the address of the thread. This applies only to the original topic starter.

Everyone else please begin a New Topic.

Jet Ian
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Everyone wants to go to heaven, but no one wants to die.

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