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Need a thorough computer(PC) cleaning~


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#1 yannabanana

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Posted 26 March 2013 - 05:21 PM

My computer has been running very slowly recently and I'm constantly having errors when I'm using the internet (chrome) where the connection keeps resetting. Its a shared computer and I have a feeling my father has been clicking things he's not supposed to and has probably accumulated several viruses/spyware/malware. We have recently (past 2 years) reset/replaced the hard drive because previous problems with viruses made the computer unable to boot (it was essentially rendered useless and we had to use that solution as a last resort). Most of my schoolwork from years ago was lost because I did not back it up, so I'd like to avoid doing that this time. I'd like to remove any unnecessary junk, except for essential programs/files. Please help me avoid another computer disaster!! :(

 

 

Sincerely

 

Yana

 

PS: I have several free anti-virus/anti-malware programs and I think this is making the problem worse. The thing is, I cannot uninstall them because they do not show up on the control panel under the list of programs....

I've also run Malwarebytes and it does not detect anything under the full scan. But I believe something is off here, there must be things it is not picking up on.


Edited by hamluis, 31 March 2013 - 06:29 PM.
Moved from Win 7 to Am I Infected - Hamluis.


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#2 shinmarwan

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Posted 26 March 2013 - 06:21 PM

first of all install only 1 antivirus  ( i use eset smart securty 6 )

if you want a free one use microsoft security essintial

 

second  you must be careful when installing any program , you must make sure its from a trustful company

 

third if you are using your friends flash memory / cds  it have a big chance to be infected

 

forth best thing to do now is to use a rescue cd from eset smart securty and do a scan before the boot up



#3 yannabanana

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Posted 26 March 2013 - 06:27 PM

I always make sure to have certified installations (avast, malwarebytes.etc,,are all trustworthy). I dont use anything from my friends. It's a shared computer from within my family household. This post doesnt help much as I need specific instructions to uninstall the incompatible security software as the direct uninstall method from control panel does not work.



#4 frankp316

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Posted 27 March 2013 - 04:27 AM

Try this.

 

 

 

http://www.revouninstaller.com/



#5 Artrooks

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Posted 27 March 2013 - 08:40 AM

If the older security programs are not listed in the direct uninstall method from control panel, then Revo Uninstaller won't see them either.


I would give the free AppRemover a try.
 


Regards,
Brooks



 


#6 Queen-Evie

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Posted 27 March 2013 - 08:46 AM

I have several free anti-virus/anti-malware programs

 

What are the names of these programs?



#7 yannabanana

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Posted 27 March 2013 - 11:23 AM

CA security suite

Avast! Free Antivirus

MalwareBytes Anti-malware

I also have the Revo uninstaller from before, you're right it does not detect them

 

I've also tried Ccleaner, it does help improve things somewhat but not enough.



#8 Queen-Evie

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Posted 27 March 2013 - 11:47 AM

Which one are you looking for to uninstall but don't see it listed-CA or Avast?

 

Which one are you actively using right now?

 

I have an idea but I need to check to see if it is ok to do in this forum. I'll post back as soon as I find out.



#9 Queen-Evie

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Posted 27 March 2013 - 12:40 PM

It would be interesting to see exactly what is installed on your system.

Farbar's MiniToolBox

  • Please download MiniToolBox, save it to your desktop
  • Please close any browsers you may have open
  • Double click the MiniToolBox.jpg icon to launch the program
  • Check ONLY the following option:
  • List Installed Programs
  • Click Go and once the scan is completed a Result.txt Notepad document will open on your desktop
  • Please copy and paste the contents in your reply

If anyone else wants more from MiniToolBox he/she can request a full scan.


Edited by Queen-Evie, 28 March 2013 - 09:39 AM.


#10 yannabanana

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Posted 28 March 2013 - 12:54 PM

MiniToolBox by Farbar Version:05-03-2013

Ran by Yoanna (ATTENTION: The logged in user is not administrator) on 28-03-2013 at 13:53:07

Running from "C:\Users\Yoanna\Downloads"

Windows 7 Home Premium Service Pack 1 (X64)

Boot Mode: Normal

***************************************************************************

 

=========================== Installed Programs ============================

 

µTorrent (Version: 3.1.0)

Adobe AIR (Version: 3.1.0.4880)

Adobe Flash Player 11 Plugin (Version: 11.6.602.180)

Adobe Reader X (10.1.5) (Version: 10.1.5)

Adobe Shockwave Player 11.6 (Version: 11.6.8.638)

Any Video Converter 3.3.3

APH placeholder

Apple Application Support (Version: 2.1.7)

Apple Mobile Device Support (Version: 5.1.1.4)

Apple Software Update (Version: 2.1.3.127)

Ask Toolbar (Version: 1.15.14.0)

CA Personal Firewall (Version: 12.0.0.392)

Canon Inkjet Printer Driver Add-On Module

CCleaner (Version: 3.27)

Facebook Video Calling 1.2.0.287 (Version: 1.2.287)

Google Chrome (Version: 25.0.1364.172)

Google Update Helper (Version: 1.3.21.135)

Iminent (Version: 4.52.52.0)

Intel® Graphics Media Accelerator Driver

Internet TV for Windows Media Center (Version: 4.2.2.0)

iTunes (Version: 10.6.0.40)

Java 7 Update 15 (Version: 7.0.150)

Java Auto Updater (Version: 2.1.9.0)

Malwarebytes Anti-Malware version 1.70.0.1100 (Version: 1.70.0.1100)

Microsoft .NET Framework 4 Client Profile (Version: 4.0.30320)

Microsoft Visual C++ 2005 ATL Update kb973923 - x64 8.0.50727.4053 (Version: 8.0.50727.4053)

Microsoft Visual C++ 2005 Redistributable (Version: 8.0.56336)

Microsoft Visual C++ 2005 Redistributable (Version: 8.0.61001)

Microsoft Visual C++ 2005 Redistributable (x64) (Version: 8.0.56336)

Microsoft Visual C++ 2005 Redistributable (x64) (Version: 8.0.61000)

Microsoft Visual C++ 2008 Redistributable - x64 9.0.30729.4148 (Version: 9.0.30729.4148)

Microsoft Visual C++ 2008 Redistributable - x64 9.0.30729.6161 (Version: 9.0.30729.6161)

Microsoft Visual C++ 2008 Redistributable - x86 9.0.21022 (Version: 9.0.21022)

Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.4148 (Version: 9.0.30729.4148)

Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.6161 (Version: 9.0.30729.6161)

Microsoft Visual C++ 2010 x86 Redistributable - 10.0.40219 (Version: 10.0.40219)

Microsoft WSE 3.0 Runtime (Version: 3.0.5305.0)

Mozilla Firefox 11.0 (x86 en-US) (Version: 11.0)

MSXML 4.0 SP2 (KB954430) (Version: 4.20.9870.0)

MSXML 4.0 SP2 (KB973688) (Version: 4.20.9876.0)

Netflix in Windows Media Center (Version: 3.3.101.0)

OpenOffice.org 3.3 (Version: 3.3.9567)

Platform (Version: 1.34)

QuickTime (Version: 7.71.80.42)

RealNetworks - Microsoft Visual C++ 2008 Runtime (Version: 9.0)

RealPlayer

RealUpgrade 1.1 (Version: 1.1.0)

Revo Uninstaller Pro 2.5.9 (Version: 2.5.9)

Skype Click to Call (Version: 5.9.9216)

Skype™ 6.1 (Version: 6.1.129)

swMSM (Version: 12.0.0.1)

Update for Microsoft .NET Framework 4 Client Profile (KB2468871) (Version: 1)

Update for Microsoft .NET Framework 4 Client Profile (KB2533523) (Version: 1)

Update for Microsoft .NET Framework 4 Client Profile (KB2600217) (Version: 1)

VIA Platform Device Manager (Version: 1.34)

Visual Studio 2008 x64 Redistributables (Version: 10.0.0.2)

Visual Studio 2010 x64 Redistributables (Version: 13.0.0.1)

Windows Media Center Add-in for Flash (Version: 4.1.2.0)

WinRAR 4.11 (32-bit) (Version: 4.11.0)

 

**** End of log ****

 

I dont even remember downloading some of these, like the ask toolbar or imminent. probably my dad did. 



#11 Queen-Evie

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Posted 28 March 2013 - 02:19 PM

It told me what I wanted to know.

 

The log shows you have CA Personal Firewall and NOT the CA security suite as you stated in a previous post. This does not include an antivirus. Is this not showing up in Add Remove programs?

 

You also mention having Avast! Free Antivirus yet that is not listed in your installed programs. I don't see any other antivirus listed. If not installed it will not show up in Add Remove. Are you sure it is installed?

 

Uninstall the Ask Toolbar.

 

I searched for Iminent (Version: 4.52.52.0)

 

When I clicked the link to the page Eset blocked the page with this warning Access to the web page was blocked by ESET Smart Security. The web page is on the list of websites with potentially unwanted content.

 

I managed to get to the page long enough to see this

Iminent is a free software that enables internet users to liven up their online communications thanks to fun items released every week. It's 100% safe and compatible with most communication platforms such as WLM, Yahoo! Messenger, AIM and webmails.
 

 

 

Uninstall Iminent if it is listed in Add Remove programs.

 

There is a possibility your system could be infected if you do not have an antivirus installed. I'll ask those who know more about malware than I do to take a look at your post to see if they think you should investigate to find out if your system is infected.


Edited by Queen-Evie, 28 March 2013 - 02:21 PM.


#12 yannabanana

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Posted 29 March 2013 - 01:38 PM

I've managed to uninstall the Ask toolbar successfully. 

However Imminent, CA personal firewall and Avast are NOT showing up on the control panel, which is why I wasn't sure which program I had. I still have the Avast shortcut on my desktop and every so often, both CA and Avast ask me to upgrade to a premium protection (with money) because my free trials have apparently ran out. I just want both of them gone, I'd rather have Microsoft security essentials. 

 

 

One further note, I really do think I need a thorough scan for malware. I can tell that my computer is not running at optimum level, and to reiterate, my internet connection keeps abnormally resetting which makes me think something is wrong.



#13 Queen-Evie

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Posted 29 March 2013 - 02:29 PM

 We need to see exactly what security is installed.

 

Download and save the following .zip file. Extract the file, then click the link to run the tool. This is from Noviciate, a member of the Malware Response Team.

 

Sec-Info II.

 

 

A text file will be placed in the extracted folder.

Paste the results in your next reply.


Edited by Queen-Evie, 29 March 2013 - 02:34 PM.


#14 yannabanana

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Posted 29 March 2013 - 02:50 PM

AV Name: avast! Antivirus
Enabled: Yes
Updated: Yes
 
AV Name: Total Defense CA Anti-Virus Plus
Enabled: No
Updated: No
 
~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
 
AS Name: Total Defense CA Anti-Virus Plus
Enabled: No
Updated: No
 
AS Name: avast! Antivirus
Enabled: Yes
Updated: Yes
 
AS Name: Windows Defender
Enabled: Yes
Updated: Yes
 
~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
 
Firewall Name: CA Personal Firewall
Enabled: Yes
 
~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~


#15 Queen-Evie

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Posted 29 March 2013 - 03:11 PM

I was hoping I wouldn't see Avast and CA on that list.

 

Let's see if we can get them uninstalled.

 

First download and save Microsoft Security Essentials to your desktop. http://www.microsoft.com/en-us/download/details.aspx?id=5201

 

Go to this page below. Find Avast and run the uninstaller. If asked to reboot do so. Then go back to the page and run the CA uninstaller.

 

http://www.raymond.cc/blog/comprehensive-list-of-uninstallers-or-removal-tools-for-antivirus-software/

 

Run Sec Info again after using both uninstallers. If they are still listed let me know.

 

Install Microsoft Security Essentials.






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