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Hard drive failure message


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#1 hikkchik

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Posted 26 March 2013 - 11:23 AM

I just had a computer built a week ago and I'm getting a popup message saying my hard drive is failing.  Is there anything in my computer that could be causing this? 

 

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#2 MAC590

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Posted 26 March 2013 - 11:37 AM

Where are you seeing this message? In the OS as a popup or are you getting a BSOD ( Blue Screen of Death )

 

What exactly does it say.


Edited by MAC590, 26 March 2013 - 11:38 AM.


#3 LCS_Tech

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Posted 26 March 2013 - 01:02 PM

It is very possible, and realistic that your hard drive could be failing. Windows 7 has the ability to detect a failing hard drive and will notify you.

 

If I remember correctly, I read somewhere that HDD manufactures expect a failure rate of about 10% of new hard drives within the first year. Its possible that you could be in that 10%.

 

If you want to be certain and in order to send it in to WD for replacement you will need to download and run Western Digital's Data Lifeguard diagnostic tool. you can download it from here. Run the diagnostic and if the drive is failing it will give you an error code that you will need when you create your RMA with WD.

 

Also its worth mentioning to make sure you backup all of your information as soon as possible just in case the drive totally kicks the bucket.



#4 hikkchik

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Posted 26 March 2013 - 01:24 PM

It is very possible, and realistic that your hard drive could be failing. Windows 7 has the ability to detect a failing hard drive and will notify you.

 

If I remember correctly, I read somewhere that HDD manufactures expect a failure rate of about 10% of new hard drives within the first year. Its possible that you could be in that 10%.

 

If you want to be certain and in order to send it in to WD for replacement you will need to download and run Western Digital's Data Lifeguard diagnostic tool. you can download it from here. Run the diagnostic and if the drive is failing it will give you an error code that you will need when you create your RMA with WD.

 

Also its worth mentioning to make sure you backup all of your information as soon as possible just in case the drive totally kicks the bucket.

I'm fairly sure it's really failing, as the popup window doesn't have any link to click to pay for software to fix the issue the way malware usually does.  I've already arranged to have the harddrive exchanged.  I'm just wondering if there are incompatibility issues with the other hardware that could have caused it.  I don't know much about computers, as if that's not obvious.

The WD diagnostic tool won't even complete the test, so that's another reason I think the hard drive is bad.



#5 LCS_Tech

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Posted 26 March 2013 - 01:50 PM

  I'm just wondering if there are incompatibility issues with the other hardware that could have caused it. 

Honestly in modern machines incompatibility wont cause a failure of a component. If its not compatible, it typically just wont work. 



#6 hikkchik

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Posted 26 March 2013 - 02:06 PM

  I'm just wondering if there are incompatibility issues with the other hardware that could have caused it. 

Honestly in modern machines incompatibility wont cause a failure of a component. If its not compatible, it typically just wont work. 

Thank you, that's what I was needing to know.  So it's just a fluke and hopefully the new harddrive will work.  *fingers crossed*



#7 LCS_Tech

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Posted 26 March 2013 - 04:40 PM

You're welcome. I'm confident that its a fluke and hopefully the new drive will last much longer.






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