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Please Help: External 1TB HD Problem - Peformed TestDisk & Other Tests


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#1 amit_saajan

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Posted 26 March 2013 - 08:36 AM

I had purchased the WD My Passport Essential SE 1 TB and stored all my critical and important data inside it. Since last week, as soon as I plug it on my laptop, it got detected in taskbar as well as in Device Manager -> Disk Drives under computer management but neither any drive is showing in Windows Explorer nor it is not appearing in Disk Management.

 

I have perfomed all the tests as suggested in http://html5.litten.com/how-to-fix-external-disk-drive-suddenly-became-raw/ including TestDisk (through Parted Magic) and Chkdsk drive:/F. It seems all the results are successful but it is still not detecting in Windows Explorer. Please help as I have more than 700 GB important personal data inside it. I am here in a hope & confident the experts in this forum will be able to help me out in this difficult situation.

 

I have run TestDisk and I am able to see all my data in Quick Search step, I have also used Backup BS and after that it is showing Boot Sector and Backup Boot Sector are identical. I have also repaired the MFT but no luck. I ahve also tried ChkDsk and it ran more than 36 hours and repaired some file but at the end it has shown no bad sectors. But it is still not coming in windows explorer as well as in Disk Management.

 

I am sure that there must be some minor problem now which you can identify and help me out. Please find all the screen shots for the reference: Please help me.

 

TestDisk_RepairMFT_zpsf847ed4d.png

TestDisk_RebuildBS_zps1c9048e0.pngTestDisk_QuickSearch_zpsfa9f29b6.pngTestDisk_MyData_zps3c10308b.pngTestDisk_Boot_zps0f138667.pngTestDisk_Analyze_zps7f14fce2.png

 

ChkDsk Results:

 

78 percent complete. (1328 of 1331 unindexed files scanned)
Recovering orphaned file SMARTP~1 (4174) into directory file 1694.
Recovering orphaned file SmartPanels (4174) into directory file 1694.
78 percent complete. (1329 of 1331 unindexed files scanned)
Recovering orphaned file TEMPLA~1 (4192) into directory file 1694.
Recovering orphaned file TemplateEngine (4192) into directory file 1694.
78 percent complete. (1330 of 1331 unindexed files scanned)
Recovering orphaned file TEMPLA~2 (4202) into directory file 1694.
Recovering orphaned file Templates (4202) into directory file 1694.
  1331 unindexed files scanned.
Recovering orphaned file WEBREF~1 (4228) into directory file 1694.
Recovering orphaned file Web References (4228) into directory file 1694.
  0 unindexed files recovered.
CHKDSK is verifying security descriptors (stage 3 of 3)...
Creating index $SDH for file 9.
Inserting an index entry with Id 256 into index $SDH of file 9.
Inserting an index entry with Id 257 into index $SDH of file 9.
Inserting an index entry with Id 258 into index $SDH of file 9.
Inserting an index entry with Id 259 into index $SDH of file 9.
Inserting an index entry with Id 260 into index $SDH of file 9.
Inserting an index entry with Id 261 into index $SDH of file 9.
Inserting an index entry with Id 262 into index $SDH of file 9.
Inserting an index entry with Id 263 into index $SDH of file 9.
Inserting an index entry with Id 264 into index $SDH of file 9.
Inserting an index entry with Id 265 into index $SDH of file 9.
Inserting an index entry with Id 266 into index $SDH of file 9.
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Inserting an index entry with Id 268 into index $SDH of file 9.
Inserting an index entry with Id 269 into index $SDH of file 9.
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Inserting an index entry with Id 271 into index $SDH of file 9.
Inserting an index entry with Id 272 into index $SDH of file 9.
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Inserting an index entry with Id 289 into index $SDH of file 9.
Inserting an index entry with Id 290 into index $SDH of file 9.
Inserting an index entry with Id 291 into index $SDH of file 9.
Inserting an index entry with Id 292 into index $SDH of file 9.
Inserting an index entry with Id 293 into index $SDH of file 9.
Inserting an index entry with Id 294 into index $SDH of file 9.
Inserting an index entry with Id 295 into index $SDH of file 9.
Inserting an index entry with Id 296 into index $SDH of file 9.
Inserting an index entry with Id 297 into index $SDH of file 9.
Inserting an index entry with Id 298 into index $SDH of file 9.
Inserting an index entry with Id 299 into index $SDH of file 9.
Inserting an index entry with Id 300 into index $SDH of file 9.
Inserting an index entry with Id 301 into index $SDH of file 9.
Inserting an index entry with Id 302 into index $SDH of file 9.
Inserting an index entry with Id 303 into index $SDH of file 9.
Inserting an index entry with Id 304 into index $SDH of file 9.
Inserting an index entry with Id 305 into index $SDH of file 9.
Inserting an index entry with Id 306 into index $SDH of file 9.
Inserting an index entry with Id 307 into index $SDH of file 9.
Inserting an index entry with Id 308 into index $SDH of file 9.
Inserting an index entry with Id 309 into index $SDH of file 9.
Inserting an index entry with Id 310 into index $SDH of file 9.
Inserting an index entry with Id 311 into index $SDH of file 9.
Inserting an index entry with Id 312 into index $SDH of file 9.
Inserting an index entry with Id 313 into index $SDH of file 9.
Inserting an index entry with Id 314 into index $SDH of file 9.
Inserting an index entry with Id 315 into index $SDH of file 9.
Inserting an index entry with Id 316 into index $SDH of file 9.
Inserting an index entry with Id 317 into index $SDH of file 9.
Inserting an index entry with Id 318 into index $SDH of file 9.
Inserting an index entry with Id 319 into index $SDH of file 9.
Inserting an index entry with Id 320 into index $SDH of file 9.
Repairing the security file record segment.
  277760 file SDs/SIDs processed.
Cleaning up 11 unused index entries from index $SII of file 9.
Cleaning up 11 unused index entries from index $SDH of file 9.
Cleaning up 11 unused security descriptors.
Security descriptor verification completed.
  29518 data files processed.
CHKDSK is verifying Usn Journal...
  34453456 USN bytes processed.
Usn Journal verification completed.
CHKDSK discovered free space marked as allocated in the
master file table (MFT) bitmap.
CHKDSK discovered free space marked as allocated in the volume bitmap.
Windows has made corrections to the file system.

 976733183 KB total disk space.
 664149676 KB in 248019 files.
    113548 KB in 29519 indexes.
         0 KB in bad sectors.
    406739 KB in use by the system.
     65536 KB occupied by the log file.
 312063220 KB available on disk.

      4096 bytes in each allocation unit.
 244183295 total allocation units on disk.
  78015805 allocation units available on disk.

 

Update:  Found something first time

1. I have run Disk Health and it showed Device not supported SMART and Error Counter logging not supported

2. Executed TestDrive again -- and at the step <List> ---- It stopped a couple of seconds with the message "List Directories and Files, copy data from NTFSCorrupted file $UpCase" and then displayed all my data.

 

Hope this will help you in providing the solution, Thanks a ton in advance.


Edited by amit_saajan, 26 March 2013 - 09:06 AM.


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#2 James Litten

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Posted 26 March 2013 - 09:32 AM

Hi

 

Are you using Windows XP?

If you are, do you have a Windows 7 computer that you can plug it into and try it?

I ask because I have seen a similar problem before.

 

James



#3 amit_saajan

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Posted 26 March 2013 - 10:27 AM

Hi

 

Are you using Windows XP?

If you are, do you have a Windows 7 computer that you can plug it into and try it?

I ask because I have seen a similar problem before.

 

James

Thanks James for your reply.

 

I have tried both Windows XP and WIndows 7. Same Behaviour in both Operating System.

 

Kindly advise.



#4 James Litten

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Posted 26 March 2013 - 11:00 AM

When I've seen similar issues, it was usually a problem with the file system that chkdsk thinks is fixed but it is not.

 

At this point, I would recommend a recovery of the files to another drive. Then we can check the physical health of the problematic drive and if it is healthy we can put a fresh new partition on it that you can move the files back to.

 

Do you have enough free space on another hard drive that you could copy the recovered files to?

 

If so, we can try to do it from within TestDisk. The screen where you see the files/folders listed has some instructions at the bottom of it for copying files to another location. I can give you more detailed instructions if you'd like.

If you want to try it on your own, I recommend copying just one file first and making sure that it worked. Then go back and copy the rest of the files that you wish to recover.

 

James



#5 amit_saajan

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Posted 26 March 2013 - 11:24 AM

James - I have another external HD but it has only 100 GB space only and a laptop having 300 GB feee space so I can do this exercise by first copying the data into External HD and then on laptop....But Can I copy the folders as well or multiple files? I have seen that there is only one command i..e 'c' for both copying from source and Pasting it on destination. I have just tried, it worked for first file then I again go back and tried to select another file with the same command 'c' and it has started previous copied file the source path, instead of copying the new file into buffer. Any idea how much time will take to back up this data, I have almost 400 GB relevant data..rest are movies which I can skip?

 

Kindly advise.



#6 James Litten

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Posted 26 March 2013 - 11:57 AM

If there is physical damage, it can take days. Otherwise, 400GB will take 4 or 5 hours with your setup.

 

As you noticed, it remembers where to copy things to so if you want to change the destination for some files, you need to exit TestDisk and run it again and select the new destination when it asks.

 

Remember that selecting the DOT DOT line

..

will take you up a directory (in Windows it will take you up until you reach the list of connected drives)

 

Also, you may find it easier to navigate to proper locations if you run TestDisk in Windows since you won't have to worry about mounting drives.

 

Highlight each file or folder that you want and use the colon key

:

to select  them and that way you can select multiple files/folders which will then be copied when you press C (SHIFT-C)

 

James



#7 amit_saajan

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Posted 26 March 2013 - 12:50 PM

Thanks James, I am facing the problem in Windows and it is taking time in lisitng the directories. But with Boot Up CD & using TestDisk there, I am able to see only one destination drive and not other drives on the laptop even when mounted the drives outside the testdrive. Will I have to do some commands in TestDisk interface to mount there other drives manually first. Please share the commands how to mount other drives there....

 

 

Thanks



#8 James Litten

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Posted 26 March 2013 - 01:23 PM

Hi

 

If you are using PartedMagic then see if this helps...

http://computersolutionsservices.com/linuxfilecopy.html

 

After mounting, the mounted drives will be in the /media/ folder like media/sda1 for example.

 

James






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