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Safe Mode/Normal Mode Booting Problem


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#1 HavenDuke

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Posted 25 March 2013 - 04:31 PM

I recently moved and since setting up my PC (Dell Studio) at the new house, I've been having trouble getting it to boot in normal mode (black screen of death).  It boots fine in safe mode.  I have done two system restores; both times, I have been able to boot normally following the restore.  However, both times I have come back to the computer later after hibernation and when the system "wakes up", the icons and toolbars have disappeared and I've had to do manual shut-downs.  I should add that this did not occur after every hibernation, just a few of them (note--I don't think the length of hibernation was a factor; one time the issue occurred after an hour, but the computer hibernated all last night and it was fine this morning, with the issue occuring later on in the day).  In any event, after forcing the manual shutdown, it only boots again in safe mode.  Also, on one occasion a few days ago, I booted in safe mode, didn't do anything (i.e, no system restore), shut down, and was then able to boot normally.  So, it seems that the computer can boot normally selectively.  It's very strange.  Since the move, the only think new I've done is plug in a new modem.  However, the problems occured the first few times before the modem was hooked up, so I don't think it's that.  Any ideas?



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#2 hamluis

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Posted 25 March 2013 - 04:44 PM

Please download MiniToolBox  , save it to your desktop and run it.

 

Checkmark the following checkboxes:

  List last 10 Event Viewer log

  List Installed Programs

  List Users, Partitions and Memory size.

 

Click Go and paste the content into your next post.

 

Also...please Publish a Snapshot using Speccy - http://www.bleepingcomputer.com/forums/topic323892.html/page__p__1797792#entry1797792 , taking care to post the link.  Do not copy/paste data from the report.

 

Louis



#3 seedy21

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Posted 25 March 2013 - 04:47 PM

Was beaten by Louis

 

Please Delete :)


Edited by seedy21, 25 March 2013 - 04:48 PM.

“It's only after we've lost everything that we're free to do anything.”
― Chuck Palahniuk, Fight Club

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#4 HavenDuke

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Posted 25 March 2013 - 08:22 PM

MiniToolBox results below.  Speccy Snapshot to follow.

 


========================= Event log errors: ===============================

Application errors:
==================
Error: (03/25/2013 00:33:50 AM) (Source: SideBySide) (User: )
Description: Activation context generation failed for "WLMFDS,processorArchitecture="AMD64",type="win32",version="1.0.0.1"1".Error in manifest or policy file "WLMFDS,processorArchitecture="AMD64",type="win32",version="1.0.0.1"2" on line WLMFDS,processorArchitecture="AMD64",type="win32",version="1.0.0.1"3.
Component identity found in manifest does not match the identity of the component requested.
Reference is WLMFDS,processorArchitecture="AMD64",type="win32",version="1.0.0.1".
Definition is WLMFDS,processorArchitecture="x86",type="win32",version="1.0.0.1".
Please use sxstrace.exe for detailed diagnosis.

Error: (03/24/2013 07:12:13 PM) (Source: Application Hang) (User: )
Description: The program iexplore.exe version 9.0.8112.16470 stopped interacting with Windows and was closed. To see if more information about the problem is available, check the problem history in the Action Center control panel.

Process ID: dec

Start Time: 01ce28dc1f750b9e

Termination Time: 170

Application Path: C:\Program Files (x86)\Internet Explorer\iexplore.exe

Report Id:

Error: (03/23/2013 00:34:03 AM) (Source: SideBySide) (User: )
Description: Activation context generation failed for "WLMFDS,processorArchitecture="AMD64",type="win32",version="1.0.0.1"1".Error in manifest or policy file "WLMFDS,processorArchitecture="AMD64",type="win32",version="1.0.0.1"2" on line WLMFDS,processorArchitecture="AMD64",type="win32",version="1.0.0.1"3.
Component identity found in manifest does not match the identity of the component requested.
Reference is WLMFDS,processorArchitecture="AMD64",type="win32",version="1.0.0.1".
Definition is WLMFDS,processorArchitecture="x86",type="win32",version="1.0.0.1".
Please use sxstrace.exe for detailed diagnosis.

Error: (03/22/2013 08:02:36 PM) (Source: RasClient) (User: )
Description: CoId={A1A6A557-A9C7-4686-8F4C-BA26D7C7ABAE}: The user HaganDesktop-PC\Hagan Desktop dialed a connection named Broadband Connection which has failed. The error code returned on failure is 651.

Error: (03/22/2013 07:39:53 PM) (Source: RasClient) (User: )
Description: CoId={7329E86C-6F65-45F4-A755-F9646C47EC23}: The user HaganDesktop-PC\Hagan Desktop dialed a connection named Broadband Connection which has failed. The error code returned on failure is 651.

Error: (03/22/2013 07:38:31 PM) (Source: RasClient) (User: )
Description: CoId={F9679880-4BBA-49F6-8EC3-A0F8D2A6022E}: The user HaganDesktop-PC\Hagan Desktop dialed a connection named Broadband Connection which has failed. The error code returned on failure is 651.

Error: (03/22/2013 07:08:50 PM) (Source: Swapdrive Backup) (User: )
Description: Swapdrive Backup: Web Service Error: System.Net.WebException: The remote name could not be resolved: 'wsvcdell.backup.com'
   at System.Net.HttpWebRequest.GetRequestStream(TransportContext& context)
   at System.Net.HttpWebRequest.GetRequestStream()
   at System.Web.Services.Protocols.SoapHttpClientProtocol.Invoke(String methodName, Object[] parameters)
   at Swapdrive.Shared.com.backup.uswsvcdell.Service.GetInfo(GetInfoRequest req)
   at Swapdrive.Shared.ActivationWsvcs.GetInfo()

Error: (03/22/2013 06:53:36 PM) (Source: Swapdrive Backup) (User: )
Description: Swapdrive Backup: Web Service Error: System.Net.WebException: The remote name could not be resolved: 'wsvcdell.backup.com'
   at System.Net.HttpWebRequest.GetRequestStream(TransportContext& context)
   at System.Net.HttpWebRequest.GetRequestStream()
   at System.Web.Services.Protocols.SoapHttpClientProtocol.Invoke(String methodName, Object[] parameters)
   at Swapdrive.Shared.com.backup.uswsvcdell.Service.GetInfo(GetInfoRequest req)
   at Swapdrive.Shared.ActivationWsvcs.GetInfo()

Error: (03/22/2013 06:46:33 PM) (Source: Swapdrive Backup) (User: )
Description: Swapdrive Backup: Web Service Error: System.Net.WebException: The remote name could not be resolved: 'wsvcdell.backup.com'
   at System.Net.HttpWebRequest.GetRequestStream(TransportContext& context)
   at System.Net.HttpWebRequest.GetRequestStream()
   at System.Web.Services.Protocols.SoapHttpClientProtocol.Invoke(String methodName, Object[] parameters)
   at Swapdrive.Shared.com.backup.uswsvcdell.Service.GetInfo(GetInfoRequest req)
   at Swapdrive.Shared.ActivationWsvcs.GetInfo()

Error: (03/22/2013 06:18:25 PM) (Source: RasClient) (User: )
Description: CoId={06F69A99-3CD1-4732-A17A-6117695F5851}: The user HaganDesktop-PC\Hagan Desktop dialed a connection named Broadband Connection which has failed. The error code returned on failure is 651.


System errors:
=============
Error: (03/25/2013 09:16:02 PM) (Source: Service Control Manager) (User: )
Description: The Computer Browser service depends on the Server service which failed to start because of the following error:
%%1068

Error: (03/25/2013 09:16:02 PM) (Source: Service Control Manager) (User: )
Description: The Computer Browser service depends on the Server service which failed to start because of the following error:
%%1068

Error: (03/25/2013 09:16:02 PM) (Source: Service Control Manager) (User: )
Description: The Computer Browser service depends on the Server service which failed to start because of the following error:
%%1068

Error: (03/25/2013 09:16:02 PM) (Source: Service Control Manager) (User: )
Description: The Computer Browser service depends on the Server service which failed to start because of the following error:
%%1068

Error: (03/25/2013 09:16:02 PM) (Source: Service Control Manager) (User: )
Description: The Computer Browser service depends on the Server service which failed to start because of the following error:
%%1068

Error: (03/25/2013 09:16:02 PM) (Source: Service Control Manager) (User: )
Description: The Computer Browser service depends on the Server service which failed to start because of the following error:
%%1068

Error: (03/25/2013 09:16:00 PM) (Source: Service Control Manager) (User: )
Description: The Computer Browser service depends on the Server service which failed to start because of the following error:
%%1068

Error: (03/25/2013 09:16:00 PM) (Source: Service Control Manager) (User: )
Description: The Computer Browser service depends on the Server service which failed to start because of the following error:
%%1068

Error: (03/25/2013 09:16:00 PM) (Source: Service Control Manager) (User: )
Description: The Computer Browser service depends on the Server service which failed to start because of the following error:
%%1068

Error: (03/25/2013 09:15:58 PM) (Source: DCOM) (User: )
Description: 1084WSearch{7D096C5F-AC08-4F1F-BEB7-5C22C517CE39}


Microsoft Office Sessions:
=========================
Error: (03/10/2013 09:38:16 PM) (Source: Microsoft Office 12 Sessions)(User: )
Description: ID: 0, Application Name: Microsoft Office Word, Application Version: 12.0.6668.5000, Microsoft Office Version: 12.0.6612.1000. This session lasted 106463 seconds with 1680 seconds of active time.  This session ended with a crash.


=========================== Installed Programs ============================

 Update for Microsoft Office 2007 (KB2508958)
Adobe AIR (Version: 2.7.0.19480)
Adobe Flash Player 11 ActiveX (Version: 11.6.602.180)
Adobe Reader X (10.1.6) (Version: 10.1.6)
Akamai NetSession Interface
Akamai NetSession Interface Service
ALOT Appbar
Amazon MP3 Downloader 1.0.17 (Version: 1.0.17)
Amazon MP3 Uploader (Version: 1.0.5)
Apple Application Support (Version: 2.3.3)
Apple Mobile Device Support (Version: 6.1.0.13)
Apple Software Update (Version: 2.1.3.127)
Ask Toolbar (Version: 1.15.15.0)
Ask Toolbar Updater (Version: 1.2.4.36191)
Bing Bar (Version: 7.0.609.0)
Bonjour (Version: 3.0.0.10)
Canon iP2600 series
Canon iP2600 series User Registration
Canon My Printer
Canon Utilities Easy-PhotoPrint EX
Canon Utilities Solution Menu
Citrix XenApp Web Plugin (Version: 11.0.0.5357)
Coupon Printer for Windows (Version: 5.0.0.0)
CouponAlert Toolbar
Dell DataSafe Local Backup - Support Software (Version: 2.31)
Dell DataSafe Local Backup (Version: 9.4.45)
Dell DataSafe Online (Version: 1.2.0009)
Dell Dock (Version: 2.0.0)
Dell Edoc Viewer (Version: 1.0.0)
Dell Getting Started Guide (Version: 1.00.0000)
Dell Support Center (Support Software) (Version: 2.5.09100)
Fisher-Price iXL - Disney Princess (Version: 2.0.0.13)
Fisher-Price iXL - Toy Story (Version: 1.0.0.0)
Fisher-Price iXL Computer Software (Version: 2.0.2.8)
Giant Savings (Version: 1.20.150.150)
Google Chrome (Version: 25.0.1364.172)
Google Toolbar for Internet Explorer (Version: 1.0.0)
Google Toolbar for Internet Explorer (Version: 7.4.3607.2246)
Google Update Helper (Version: 1.3.21.135)
HP ENVY 110 series Basic Device Software (Version: 25.0.622.0)
HP ENVY 110 series Help (Version: 140.0.2.2)
HP ENVY 110 series Product Improvement Study (Version: 25.0.622.0)
HP Photo Creations (Version: 1.0.0.5192)
HP Update (Version: 5.005.000.002)
HPDiagnosticAlert (Version: 1.00.0000)
iCloud (Version: 2.1.1.3)
Intel® Graphics Media Accelerator Driver
iTunes (Version: 11.0.2.25)
Java 7 Update 17 (Version: 7.0.170)
Java Auto Updater (Version: 2.1.9.0)
Java™ 6 Update 17 (64-bit) (Version: 6.0.170)
Junk Mail filter update (Version: 14.0.8089.726)
Magic Desktop (Version: 3.0)
Malwarebytes Anti-Malware version 1.60.0.1800 (Version: 1.60.0.1800)
McAfee SecurityCenter (Version: 10.5.195)
Microsoft .NET Framework 4 Client Profile (Version: 4.0.30319)
Microsoft Application Error Reporting (Version: 12.0.6015.5000)
Microsoft Corporation (Version: 9.1.0.0)
Microsoft LifeCam (Version: 3.60.253.0)
Microsoft Office 2007 Service Pack 3 (SP3)
Microsoft Office Excel MUI (English) 2007 (Version: 12.0.6612.1000)
Microsoft Office File Validation Add-In (Version: 14.0.5130.5003)
Microsoft Office Home and Student 2007 (Version: 12.0.6612.1000)
Microsoft Office Office 64-bit Components 2007 (Version: 12.0.6612.1000)
Microsoft Office OneNote MUI (English) 2007 (Version: 12.0.6612.1000)
Microsoft Office PowerPoint MUI (English) 2007 (Version: 12.0.6612.1000)
Microsoft Office Proof (English) 2007 (Version: 12.0.6612.1000)
Microsoft Office Proof (French) 2007 (Version: 12.0.6612.1000)
Microsoft Office Proof (Spanish) 2007 (Version: 12.0.6612.1000)
Microsoft Office Proofing (English) 2007 (Version: 12.0.4518.1014)
Microsoft Office Proofing Tools 2007 Service Pack 3 (SP3)
Microsoft Office Shared 64-bit MUI (English) 2007 (Version: 12.0.6612.1000)
Microsoft Office Shared 64-bit Setup Metadata MUI (English) 2007 (Version: 12.0.6612.1000)
Microsoft Office Shared MUI (English) 2007 (Version: 12.0.6612.1000)
Microsoft Office Shared Setup Metadata MUI (English) 2007 (Version: 12.0.6612.1000)
Microsoft Office Word MUI (English) 2007 (Version: 12.0.6612.1000)
Microsoft Silverlight (Version: 5.1.20125.0)
Microsoft Visual C++ 2005 ATL Update kb973923 - x86 8.0.50727.4053 (Version: 8.0.50727.4053)
Microsoft Visual C++ 2005 Redistributable (Version: 8.0.61001)
Microsoft Visual C++ 2008 ATL Update kb973924 - x86 9.0.30729.4148 (Version: 9.0.30729.4148)
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.17 (Version: 9.0.30729)
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.6161 (Version: 9.0.30729.6161)
Mozilla Firefox (3.6.13) (Version: 3.6.13 (en-US))
MSVCRT (Version: 14.0.1468.721)
MSXML 4.0 SP2 (KB954430) (Version: 4.20.9870.0)
MSXML 4.0 SP2 (KB973688) (Version: 4.20.9876.0)
MSXML 4.0 SP3 Parser (KB2721691) (Version: 4.30.2114.0)
MSXML 4.0 SP3 Parser (KB2758694) (Version: 4.30.2117.0)
MSXML 4.0 SP3 Parser (KB973685) (Version: 4.30.2107.0)
MSXML 4.0 SP3 Parser (Version: 4.30.2100.0)
PDF Creator
PlayMemories Home (Version: 7.0.00.11271)
PMB Updater (Version: 5.6.02.06270)
PowerDVD DX (Version: 8.3.5424)
Primo (Version: 1.00.0000)
QuickTime (Version: 7.73.80.64)
Realtek High Definition Audio Driver (Version: 6.0.1.5864)
Roxio Burn (Version: 1.01)
Runtime (Version: 1.00.0000)
Safari (Version: 5.34.57.2)
ScrewDrivers Client v4 (Version: 4.2.01.44)
Skype™ 6.0 (Version: 6.0.126)
Update for 2007 Microsoft Office System (KB967642)
Update for Microsoft .NET Framework 4 Client Profile (KB2468871) (Version: 1)
Update for Microsoft .NET Framework 4 Client Profile (KB2533523) (Version: 1)
Update for Microsoft .NET Framework 4 Client Profile (KB2600217) (Version: 1)
Update for Microsoft Office 2007 Help for Common Features (KB963673)
Update for Microsoft Office 2007 suites (KB2596620) 32-Bit Edition
Update for Microsoft Office 2007 suites (KB2596660) 32-Bit Edition
Update for Microsoft Office 2007 suites (KB2596848) 32-Bit Edition
Update for Microsoft Office 2007 suites (KB2687493) 32-Bit Edition
Update for Microsoft Office 2007 suites (KB2767916) 32-Bit Edition
Update for Microsoft Office Excel 2007 Help (KB963678)
Update for Microsoft Office OneNote 2007 Help (KB963670)
Update for Microsoft Office Powerpoint 2007 Help (KB963669)
Update for Microsoft Office Script Editor Help (KB963671)
Update for Microsoft Office Word 2007 Help (KB963665)
Upromise TurboSaver (remove only) (Version: 7.1.0.10004)
WildTangent Games (Version: 1.0.0.71)
Windows Live Call (Version: 14.0.8064.0206)
Windows Live Communications Platform (Version: 14.0.8064.206)
Windows Live Essentials (Version: 14.0.8089.0726)
Windows Live Essentials (Version: 14.0.8089.726)
Windows Live ID Sign-in Assistant (Version: 7.250.4225.0)
Windows Live Mail (Version: 14.0.8089.0726)
Windows Live Messenger (Version: 14.0.8089.0726)
Windows Live Movie Maker (Version: 14.0.8091.0730)
Windows Live Photo Gallery (Version: 14.0.8081.709)
Windows Live Sync (Version: 14.0.8089.726)
Windows Live Writer (Version: 14.0.8089.0726)
Yahoo! BrowserPlus 2.9.8
Yahoo! Software Update
Yahoo! Toolbar

========================= Memory info: ===================================

Percentage of memory in use: 36%
Total physical RAM: 3037.18 MB
Available physical RAM: 1921.73 MB
Total Pagefile: 6072.55 MB
Available Pagefile: 4991.89 MB
Total Virtual: 4095.88 MB
Available Virtual: 3991.59 MB

========================= Partitions: =====================================

1 Drive c: (OS) (Fixed) (Total:455.02 GB) (Free:370.87 GB) NTFS



#5 HavenDuke

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Posted 25 March 2013 - 08:33 PM

I downloaded Speccy but I can't get it to run.  I keep getting an error message that CPU dll intil failed (error 2) and some info will not be displayed.



#6 HavenDuke

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Posted 25 March 2013 - 08:48 PM

Speccy Snapshot:

 

http://speccy.piriform.com/results/pjrXB77oJPfYwE6FJKLaGr2






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