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Opened Chrome and got a BSOD?


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#1 Double44

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Posted 25 March 2013 - 03:35 PM

I'm not used to getting BSODs, and when I came across this one it was really surprising. The computer seems to be running excellent, so I'm really not sure what happened. I can't exactly remember the BSODs reason for popping up, other than it prompted the system to restart. After rebooting I got a Windows message which I have attached. 

 

Chrome does seem to take awhile to start up and load all my favicons, it can sometimes take up to about 10-15 seconds to do, but I really don't know what I can do about it.

 

I always shutdown my system when I'm done with it, and overall I'm a very safe web surfer/downloader. I have Avast free and Malwarebytes Pro.

 

Along with the screenshot, here is all the text inside the description:

 

Problem signature:
  Problem Event Name: BlueScreen
  OS Version: 6.1.7601.2.1.0.768.3
  Locale ID: 1033
 
Additional information about the problem:
  BCCode: 50
  BCP1: FFFFF8A110F46FFE
  BCP2: 0000000000000000
  BCP3: FFFFF800030C92D9
  BCP4: 0000000000000005
  OS Version: 6_1_7601
  Service Pack: 1_0
  Product: 768_1
 
Files that help describe the problem:
  C:\Windows\Minidump\032513-21325-01.dmp
  C:\Users\Tim\AppData\Local\Temp\WER-53851-0.sysdata.xml
 
Read our privacy statement online:
 
If the online privacy statement is not available, please read our privacy statement offline:
  C:\Windows\system32\en-US\erofflps.txt
 
I kinda need help making sense of all this.
 

Attached Files


Edited by Double44, 25 March 2013 - 03:38 PM.


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#2 Double44

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Posted 25 March 2013 - 03:37 PM

I thought I attached it at least, I'm not really sure what happened. fixed


bump


Edited by hamluis, 27 March 2013 - 11:03 AM.
Merged posts - Hamluis.


#3 Artrooks

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Posted 26 March 2013 - 08:24 PM

Hello Double44,

One minidump file may not be much to go on.  Let's gather a little more information about the problem computer, it might prove helpful in pointing toward a solution.

1. )  Please follow this link:  BSOD Posting Instructions Windows 8 - Windows 7 - Vista.

  • Follow all instructions with the exception of:
    • Create a new thread HERE and attach the file(s) after step 4
  • Note: Both files, autoruns and JCGriff2 BSOD collection app, of Step 1 need to be in the Documents folder.

Next, Upload the zipped folder to a File Sharing website of your choosing because Bleeping Computer has a 512 K only upload limit and this file will be much larger.   


2. )  To help us get a better look at your computer's hardware, please download and install Speccy by Piriform. (mirror site)


  • Run Speccy and from the top menu, select File --> Publish Snapshot.  Click "Yes" to proceed.
  • Click, Copy to Clipboard and  paste this address into your next post.

3. )  Please download MiniToolBox by Farbar, save it to your Desktop, then run it.


  • Check the following checkbox:
    • List Installed Programs
  • Then click Go.
    • Highlight the contents of  Result.txt.  
    • Copy (Ctrl + C), then Paste (Ctrl + V)  the contents of this file into your next post.

 

 


Regards,
Brooks



 





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