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Cannot start Windows 7, BSOD after virus removal


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#1 Eden_Computers

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Posted 24 March 2013 - 03:22 PM

Hi all

 

Hopefully someone can help me out here. 

 

I have a Dell laptop with Windows 7 on it. I was having virus issues, so I took the hard drive out of the laptop and put in in my desktop so that I could back it up using Acronis True Image. Right away when I connected the hard drive, Windows Defender found and removed Trojan:DOS/Alureon.K. I figured that was a good thing. I went ahead and backed up the drive and put it back in the laptop. 

 

Now, when I go to boot it up, Windows 7 starts to come up, but then gives a brief BSOD then reboots. From the BSOD, I was able to capture: 

STOP: 0x0000007B (0xFFFFF880009A97E8, 0xFFFFFFFFc00000D, .... 

 

I have booted into System Recovery and tried the Startup Repair, but it fails, as does the Repair option. I have tried the Command Line Fix MBR, but that didn't help either. I also cannot get into Safe Mode. 

 

Thank for any assistance, very frustrating. 

 

 

 



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#2 m0le

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Posted 27 March 2013 - 08:55 PM

Hi,

Welcome to Bleeping Computer. My name is m0le and I will be helping you with your log.
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The forum is busy and we need to have replies as soon as possible. If I haven't had a reply after 3 days I will bump the topic and if you do not reply by the following day after that then I will close the topic.

Once I receive a reply then I will return with your first instructions.

Thanks :thumbup2:
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#3 Eden_Computers

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Posted 28 March 2013 - 08:03 AM

Hi m0le

 

Thank you, please let me know how to proceed. 

 

Cheers,
Jonathan



#4 m0le

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Posted 29 March 2013 - 08:25 PM

At least you backed up the drive. :thumbup2:

Now we need to try and access the system without booting it. For that we can try FRST. It may fail, in which case we have another option.

For x32 (x86) bit systems download Farbar Recovery Scan Tool and save it to a flash drive.
For x64 bit systems download Farbar Recovery Scan Tool x64 and save it to a flash drive.

Plug the flashdrive into the infected PC.

Enter System Recovery Options.

To enter System Recovery Options from the Advanced Boot Options:
  • Restart the computer.
  • As soon as the BIOS is loaded begin tapping the F8 key until Advanced Boot Options appears.
  • Use the arrow keys to select the Repair your computer menu item.
  • Choose your language settings, and then click Next.
  • Select the operating system you want to repair, and then click Next.
  • Select your user account an click Next.
  • To enter System Recovery Options by using Windows installation disc:
  • Insert the installation disc.
  • Restart your computer.
  • If prompted, press any key to start Windows from the installation disc. If your computer is not configured to start from a CD or DVD, check your BIOS settings.
  • Click Repair your computer.
  • Choose your language settings, and then click Next.
  • Select the operating system you want to repair, and then click Next.
  • Select your user account an click Next.
  • On the System Recovery Options menu you will get the following options:
    Startup Repair
    System Restore
    Windows Complete PC Restore
    Windows Memory Diagnostic Tool
    Scan your computer's memory for errors.
    Command Prompt
  • Select Command Prompt
  • In the command window type in notepad and press Enter.
  • The notepad opens. Under File menu select Open.
  • Select "Computer" and find your flash drive letter and close the notepad.
  • In the command window type e:\frst.exe (for x64 bit version type e:\frst64) and press Enter
    Note: Replace letter e with the drive letter of your flash drive.
  • The tool will start to run.
  • When the tool opens click Yes to disclaimer.
  • Press Scan button.
  • It will make a log (FRST.txt) on the flash drive. Please copy and paste it in your next reply.

Edited by m0le, 29 March 2013 - 08:26 PM.

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#5 Eden_Computers

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Posted 30 March 2013 - 12:10 PM

Thanks. I was able to get it working by following the steps at: 

http://triplescomputers.com/blog/casestudies/stop-error-0x0000007b-0xfffff880009a98e8-0xffffffffc000000d-0x0000000000000000-0x0000000000000000/



#6 m0le

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Posted 30 March 2013 - 06:23 PM

Whoa, my solution might have been easier than that but glad it's sorted out.

 

Thanks for letting me know :thumbup2:

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