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Windows 8 Crashes only when resuming from sleep


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#1 knlmwq

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Posted 24 March 2013 - 10:46 AM

I am running a dell inspiron 17r se laptop and every time I try to use my computer after it has been in sleep mode I get a blue screen error message and my laptop automatically restarts. I do not get any blue screens at any other time besides when my computer resumes from sleep. I have done multiple fresh windows 8 installs but I am still getting the blue screen error. When I run the program "BlueScreenView" these are the two messages I receive:

 

032413-9187-01.dmp 3/24/2013 7:02:08 AM CRITICAL_PROCESS_DIED 0x000000ef fffffa80`13708640 00000000`00000000 00000000`00000000 00000000`00000000 ntoskrnl.exe ntoskrnl.exe+7a040 x64 ntoskrnl.exe+7a040 C:\Windows\Minidump\032413-9187-01.dmp 8 15 9200 283,112

 

and

 

032413-6140-01.dmp 3/24/2013 5:40:36 AM CRITICAL_PROCESS_DIED 0x000000ef fffffa80`1591b080 00000000`00000000 00000000`00000000 00000000`00000000 win32k.sys win32k.sys+15884080 x64 ntoskrnl.exe+7a040 C:\Windows\Minidump\032413-6140-01.dmp 8 15 9200 291,232

 

I cannot seem to fix this. I appreciate any help! Thank you



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#2 Artrooks

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Posted 24 March 2013 - 08:12 PM

Hello knlmwq,

If we could gather a little more information about the problem computer, it might prove helpful in pointing toward a solution.

1. )  Please follow this link:  BSOD Posting Instructions Windows 8 - Windows 7 - Vista.

  • Follow all instructions with the exception of:
    • Create a new thread HERE and attach the file(s) after step 4
  • Note: Both files, autoruns and JCGriff2 BSOD collection app, of Step 1 need to be in the Documents folder.

Next, Upload the zipped folder to a File Sharing website of your choosing because Bleeping Computer has a 512 K only upload limit and this file will be much larger.   


2. )  To help us get a better look at your computer's hardware, please download and install Speccy by Piriform. (mirror site)


  • Run Speccy and from the top menu, select File --> Publish Snapshot.  Click "Yes" to proceed.
  • Click, Copy to Clipboard and  paste this address into your next post.

3. )  Please download MiniToolBox by Farbar, save it to your Desktop, then run it.


  • Check the following checkbox:
    • List Installed Programs
  • Then click Go.
    • Highlight the contents of  Result.txt.  
    • Copy (Ctrl + C), then Paste (Ctrl + V)  the contents of this file into your next post.

 

 


Regards,
Brooks



 


#3 knlmwq

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Posted 25 March 2013 - 12:34 AM

Hello Brook,

 

The following is all the requested information:

 

https://www.box.com/s/ljba8ujni39l2fsofg8p

 

http://speccy.piriform.com/results/CmxSmiZKyx0W33dNrxT7jPz

 

MiniToolBox by Farbar Version:05-03-2013

Ran by Kevin (administrator) on 25-03-2013 at 01:32:23

Running from "C:\Users\Kevin\Desktop"

Windows 8 (X64)

Boot Mode: Normal

***************************************************************************

=========================== Installed Programs ============================

CarbonPoker (Version: 6.0)

Dell System Detect (Version: 4.0.5.6)

Dell Touchpad (Version: 8.1200.101.214)

Holdem Manager 2

IDT Audio (Version: 1.0.6426.0)

Intel® Control Center (Version: 1.2.1.1008)

Intel® Processor Graphics (Version: 9.17.10.2849)

Intel® Rapid Storage Technology (Version: 11.7.0.1013)

Microsoft Visual C++ 2005 Redistributable (Version: 8.0.59193)

Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.17 (Version: 9.0.30729)

NirSoft BlueScreenView

NVIDIA Control Panel 311.00 (Version: 311.00)

NVIDIA Graphics Driver 311.00 (Version: 311.00)

NVIDIA Install Application (Version: 2.1002.108.688)

NVIDIA Optimus 1.11.3 (Version: 1.11.3)

NVIDIA Update 1.11.3 (Version: 1.11.3)

NVIDIA Update Components (Version: 1.11.3)

PostgreSQL 8.4 (Version: 8.4)

Quickset64 (Version: 11.1.37)

RunBetterPoker.com MergeKeys Beta

Speccy (Version: 1.20)

System Requirements Lab for Intel (Version: 4.5.13.0)

**** End of log ****



#4 Artrooks

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Posted 25 March 2013 - 07:01 AM

Hello,

Unfortunately the minidump files were of little use here.  

I have only a few suggestions:

1. )  Check with the Dell website, enter the computer Service Tag, select Windows 8 - x64, and download/install all recommended updates for your system.

 


2. )  There is a  12/04/2012 firmware update for your Crucial M4 CT128M4SSD2 2.5" 128GB SATA III MLC Internal Solid State Drive.


3. )  Run Full Dell System Diagnostics to rule out a hardware problem.


BSOD Code: For informational purposes only

Spoiler


 


Regards,
Brooks



 


#5 knlmwq

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Posted 31 March 2013 - 12:03 PM

Thank you, I did a lot of trouble shooting steps so I am not sure which one fixed the issue but the issue is resolved



#6 Artrooks

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Posted 31 March 2013 - 01:47 PM

Thanks for the update.


Regards,
Brooks



 





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