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Malware Infection!


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#1 fiddlehead

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Posted 05 April 2006 - 08:26 AM

I have been having problems for a month now.

I receive warnings everyday that I have Blackworm and malware and click here to download a fix. My computer is slow, acts up, and I receive notices that my system will shut down because of errors. It has shut down unexpectantly and a blue screen appears with this:

css-dvp.sys

I have Windows XP and dowloaded Service pack 2 a month ago after I was infected. I didn't have a toolbar and was receiving errors, so I downloaded something, which enabled me to have a toolbar, but I continue to receive notices that there are errors, and I am confusing myself here...

I downloaded Earthlink Protection, which has really made everything slower. When I scan, these are always listed in my cookies:

Advertising
Atdmt
Doubleclick
Winfixer

I delete them and when I log back on, I seem to pick them up again.

Also, the blocker asks if I should allow these things:

Generic Host Win32 services
Sonic

I have been blocking them, not knowing what they are.

Any popups I receive look official and now I don't trust any of them. I am tempted to click on Sysprotect to correct errors, but I don't know if this is a hoax, too.

Is this problem something I can fix on my own? Perhaps I am having two sets of problems -- Service pack 2 and malware? Help! Thanks!

Jennifer

Edited to add: Oh, yes. I clicked on the Blackworm virus thing and downloaded the fix. When they wanted my credit card, I woke up, deleted the program. Right -- I think I deleted it.

Edited by fiddlehead, 05 April 2006 - 08:32 AM.


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#2 tg1911

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Posted 05 April 2006 - 08:48 AM

You should never click on a popup window, for a security program.

I suggest you post a HijackThis log for examination.
A member of the HijackThis Team will walk you through, step by step, how to disinfect your computer.

Read How to post a HijackThis Log.
Please read, and follow, all directions carefully!!!

Then, run a log, and post it in the HijackThis forum, at this link. Do not, fix anything, yet.
A member, of the HJT Team, will help you out.
It may take a while to get a response, because the HJT Team are very busy. Please, be patient, these people are volunteers. They will help you out, as soon as possible.

NOTE:
Once you have made the post, please, DO NOT make another post in the HJT forum, until it has been responded to by a member of the HJT Team. The first thing they look for, when looking for logs to reply to, is 0 replies. If you make another post, there will be 1 reply. The team member, glancing over the replies, might assume someone is already helping you out, and will not respond. So, just make your post, and let it sit there, until a team member responds. This way you will be taken care of, in the most timely manner.
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#3 fiddlehead

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Posted 05 April 2006 - 09:16 AM

Thanks for responding!

The first thing the link suggests is:

HijackThis should only be used if your browser or computer is still having problems after running Spybot or another Spyware/Hijacker remover.

I have Earthlink Protection and have been running that. In your opinion, should I run Spybot? I was just trying to avoid more problems, seeing that I don't know what I am doing. Can I run Spybot and have the Earthlink Protection on my computer at the same time?

Thanks!

#4 tg1911

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Posted 05 April 2006 - 09:32 AM

You should be able to, with no problems.
I haven't heard of anyone having problems, doing that.
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