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Microsoft Word 2010 becoming unresponsive/frozen

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#1 andrewset


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Posted 22 March 2013 - 03:31 PM



I'm using Windows 8 on a very new i5 desktop computer, and Microsoft Word 2010 too often freezes/becomes unresponsive, to the point where I must open Task Manager and close it down. It's happened enough times that I'm finally putting the effort in to look for answers. Is there a way to find out what's causes the crashes or steps I can take to help alleviate Word 2010 crashes in general?



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#2 TechJay


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Posted 26 March 2013 - 03:54 PM

Hello, you can try deleteing your normal.dotm file (or normal.dot if 03). This will set your Microsoft Word to the default template.


Right click in the lower left corner, and select run. Type in "%appdata%\Microsoft\Templates" Close out Microsoft Word, and delete the normal.dotm file. You can now open Word and see if this resolves the issue.


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