A friend asked me to look into fixing her HP all in one Vista Home Premium 64 bit system that was apparently infected with a ZA rootkit infection. She said that she had worked with a website (she's not sure which) to try and repair the problems but they told her she would have to do a system restore. She asked me to see if I could help. So, here I am. She was definitely advised by some knowledgeable folks as there are tons of tools already dl'd onto the system including combofix, emsisoft av, otm, malwarebytes, tdskiller, fss, hijack this and I am sure there are more.
The primary problems that I see are:
1- no internet access from web browsers
2- Windows installer doesn't seem to run properly
3- IE 9 won't run
What's the first step here? Thanks for any help.
Mod Edit: Moved topic from Vista to a more appropriate forum. ~bloopie
Edited by bloopie, 22 March 2013 - 03:21 PM.