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Outlook not opening .pst files


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#1 IT Guy

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Posted 22 March 2013 - 09:19 AM

I'm IT Support at my job and an issue ticket came in reporting that they can't open their outlook file. It gives an error message stating, “The file H:\Outlook\Email Folder_newold(1).pst is in use and cannot be accessed. Close any application that is using this file, and then try again. You might need to restart your computer."Attached File  Outlook error.png   9.03KB   5 downloads

 

I closed and reopened Outlook, restarted the computer, and closed and tried to reopened that file and still get the same error message. The anti-virus isn't running a scan and the backups don't start until around 7:00pm, so I don't know what could be locking up a .pst file besides Outlook. So far I don't think Windows have a tool that would tell you what process is locking a file and Task Manager doesn't help. So I need help on this one because I'm stuck :(

 

Remember, I work for a company so I can't use tools that are meant for personal use only.


Edited by hamluis, 22 March 2013 - 10:13 AM.
Moved from XP to Business Apps - Hamluis.


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#2 Blade

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Posted 22 March 2013 - 07:09 PM

Try running Microsoft's repair tool on it.

http://office.microsoft.com/en-us/outlook-help/results.aspx?qu=%22Repair+Outlook+Data+Files%22

You'll need to select the article which corresponds to your version of Outlook for specific instructions.

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#3 IT Guy

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Posted 23 March 2013 - 11:43 AM

Thanks Blade! I will try this when I go back into work Monday. I don't know why I didn't think of running a repair tool from Microsoft. I'm still open to ideas so feel free to post any tips and tricks. 



#4 Blade

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Posted 23 March 2013 - 02:42 PM

Glad to help; let us know if it works for you.

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#5 sflatechguy

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Posted 24 May 2013 - 01:29 PM

This thread might provide some useful advice:

http://answers.microsoft.com/en-us/office/forum/officeversion_other-outlook/the-file-coutlook1pst-cannot-be-accessed-because/6a2bda43-dfaf-4728-b53a-1dc518a41e9f

I notice Outlook is being opened from the H drive, rather than the C drive. Are your users Telneting or remoting into their email clients? I also notice there's a (1) in the .pst file name. Was this file replaced or renamed at some point?

If the .pst file is corrupt and the repair tools don't fix it, you might be able to rebuild the user profile's email files from the email server, depending on what your email environment is. If you're running Exchange and the system is archiving user emails, you should be able to delete the user's Outlook profile, then recreate it in Outlook and have the Exchange server push back all the emails to the client. However, if the email server isn't archiving, then fixing the .pst file is your only real option.






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