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My laptop cannot connect to any wifi access points


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#1 Chorcil

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Posted 22 March 2013 - 02:08 AM

Hello,

 

I let my friend borrow my laptop for the past couple of days and when he returned it to me, she told me that the Internet stopped working. After taking a look at it for the last couple of days, I'm pretty confident that it's a virus of some kind. These are some of the details I've uncovered by browsing around the Control Panel, Command Prompt, and Task Manager.

 

1. "ipconfig" only shows 3 lines of information

            - Tunnel adapter 6TO4 Adapter

            - Media State . . . . . . . . . . . . . . . : Media disconnected

            - Connection-specific DNS Suffix . 

 

2. Going to Control Panel -> Network and Internet -> Network Connections, if I right-click my wireless network connection and click status and then details...the pop-up window is completely blank.

 

3. Opening Task Manager then going to the Networking tab shows only "No Active Network Adapters Found."

 

4. My Panda Antivirus, I believe, has been disabled. I cannot get the window to pop up at all.

 

5. Going to Device Manager and enabling "Show hidden devices", the following has the yellow '!' caution symbol under non plug-and-play drivers (NNSAlpc, NNSHttp, NNSids, NNSPicc, NNSPop3, NNSProt, NNSPrv, NNSSmtp, NNSStrm, NNSTlsc, PSINAflt, PSINKnc, PSINProt). They all have under Driver status: "This device is not present, is not working properly, or does not have all its driers installed. (Code 24)". All of my network adapters are working properly. All of their Status says "Stopeed" and clicking Start doesn't do anything.

 

I tried doing a System Restore, but I don't think it did anything. I looked at Control Panel -> Internet Options and I am not behind a proxy.

 

I have a HP dv6-6c35dx running 64-bit Windows 7.

 

I appreciate any help or any detail anyone can give me.


Edited by Chorcil, 22 March 2013 - 02:09 AM.


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#2 boopme

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Posted 22 March 2013 - 08:26 PM

Can you post a DDS log in a new topic by doing steps 6,7,8 of this Preparation Guide and post in a new topic.
Let me know if all went well.
 


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