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Windows 7 not starting...virus or hard drive problem?


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#1 jasminedee

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Posted 21 March 2013 - 08:11 PM

Hi,

 

I have a HP laptop that is a couple years old. When I turn it on it goes to the screen that with the HP logo on it and the bottom left says "Press esc key for startup menu"

 

From here either the screen turns black with a little white hyphen/underscore thing flashing in the upper left corner or it stays on the HP Logo screen, flashing every few seconds.

 

I am able to go into the Startup Menu. A friend told me to press F9-Boot device options. It then takes me to a blue/gray screen called "Boot Option Menu" with two options: Notebook hard drive or Internal cd/dvd rom drive. I pressed the first one (notebook hard drive) but then it goes back to the Hp Logo screen... an annoying cycle :(

 

Is this a virus problem? or hard drive?

 

 

Also, if the laptop is done for I have a lot of important stuff saved on it that I did not back up... Would I be able to somehow save all my documents onto a CD?

 

Thank you so much for your help! :wub:


 


Edited by jasminedee, 21 March 2013 - 08:11 PM.


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#2 boopme

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Posted 21 March 2013 - 09:40 PM

Could be either...Lets see if running this gets you at least to a condition to back off your data.

 

Please download the Avira AntiVir Rescue System .

Place a blank CD in your burner and double-click on the rescue system package (rescuecd.exe) to burn it to a CD/DVD which you can then use to boot your computer and run a scan. For detailed instructions, refer to the Tutorial for Avira Rescue CD. If you encounter problems running Avira AntiVir Rescue System, you can get further assistance at the Avira Tools Support Forum.

 

 

What is your Operating system?


Edited by boopme, 21 March 2013 - 09:41 PM.

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