Hi I'm going to apologize before hand because I am not a computer person so if I don't use the right terminology, sorry!
I have a HP laptop running Windows 7...
So a while ago my laptop got the SMART HDD virus. All the icons on my desktop were made hidden, as well as in my Start Menu and the pinned items in my taskbar.
Luckily, I was able to follow the instructions at this link: http://www.bleepingcomputer.com/virus-removal/remove-smart-hdd
and was able to get rid of the the virus-thing last night.
as the folders in the Start Menu in "All Programs" kept showing up as "(empty)"
Anyways, that is all fixed now and the folders are fine.
Only thing is that the Start Menu is still missing the Programs/Folders on the right side - like where it usually says "Documents," "Control Panel," "Pictures," etc. The only one there is Computer.
Also, all the things I had pinned to my Task bar are no longer there. And anything I do pin doesn't show up.
If someone could help me I would reallllllly appreciate it.
I'm good with computers but I don't know like the big words you guys use or stuff like that so if you could make it a little bit more simpler and descriptive that would be awesome.