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My pc is infected


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#1 RJNB

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Posted 21 March 2013 - 01:33 AM

Hello,

My pc is infected.....I have tried installing malwarebytes but the setup window opens and closes immediately.I can not install any other applications like Norton antivirus and so on.The details of the infected pc:OS:Windows 7 Ultimate 32 bit.Please help.

Thanks and regards.


Edited by RJNB, 21 March 2013 - 06:20 AM.


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#2 boopme

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Posted 21 March 2013 - 09:59 PM

Have you tried .....


Reboot into Safe Mode with Networking
How to start Windows 7 in Safe Mode

 

 

 

 

Click Start > Run {{for Vista..Press “Windows” and “R” keys simultaneously}} type inetcpl.cpl in the runbox and press enter.
Click the Connections tab and click the LAN settings option.
Verify if "Use a proxy..." is checked, if so, UNcheck it and click OK/OK to exit.

.

+

OR

 

Go to Start ... Run and type in cmd
A dos Window will appear.
Type in the dos window: netsh winsock reset
Click on the enter key.

Reboot your system to complete the process.

 

 When you save the mbam-setup file, rename it to something random (such as 123abc.exe) before beginning the download.

 

-- Some types of malware will target Malwarebytes and other security tools to keep them from running properly. If that's the case, use and follow the onscreen instructions. The Chameleon folder can be accessed by opening the program folder for Malwarebytes Anti-Malware (normally C:\Program Files\Malwarebytes' Anti-Malware or C:\Program Files (x86)\Malwarebytes' Anti-Malware).

 

 

Troubleshooting Tips:


Edited by boopme, 21 March 2013 - 10:01 PM.

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#3 RJNB

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Posted 24 March 2013 - 01:32 AM

Hello,

I have tried doing this but got the same problem. The window just opens and closes even if I renamed it as 2345 and booted my computer into safe mode as per your instructions.Please help.

Thanks and regards



#4 boopme

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Posted 24 March 2013 - 04:34 PM

Start in Safe Mode with Networking and try to run these.

 

Please Download TDSSkiller
Launch it.
Click on change parameters-Select TDLFS file system
Click on "Scan".
Please post the LOG report(log file should be in your C drive)
 
Do not change the default options on scan results.

 

 


Please download AdwCleaner by Xplode onto your desktop.
•Close all open programs and internet browsers.
•Double click on adwcleaner.exe to run the tool.
•Click on Delete.
•Confirm each time with Ok.
•You will be prompted to restart your computer. A text file will open after the restart.
•Please post the contents of that logfile with your next reply.
•You can find the logfile at C:\AdwCleaner[S1].txt as well.


>>>>

Now I'd like us to scan your machine with ESET OnlineScan

  • Hold down Control and click on this link to open ESET OnlineScan in a new window.
  • Click the esetonlinebtn.png  button.
  • For alternate browsers only: (Microsoft Internet Explorer users can skip these steps)
  • Check "YES, I accept the Terms of Use."
  • Click the Start button.
  • Accept any security warnings from your browser.
  • Under scan settings, check "Scan Archives" and "Remove found threats"
  • Click Advanced settings and select the following:
    • Scan potentially unwanted applications
    • Scan for potentially unsafe applications
    • Enable Anti-Stealth technology
  • ESET will then download updates for itself, install itself, and begin scanning your computer. Please be patient as this can take some time.
  • When the scan completes, click List Threats
  • Click Export, and save the file to your desktop using a unique name, such as ESETScan. Include the contents of this report in your next reply.
  • Click the Back button.
  • Click the Finish button.

NOTE:Sometimes if ESET finds no infections it will not create a log.


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