Jump to content


 


Register a free account to unlock additional features at BleepingComputer.com
Welcome to BleepingComputer, a free community where people like yourself come together to discuss and learn how to use their computers. Using the site is easy and fun. As a guest, you can browse and view the various discussions in the forums, but can not create a new topic or reply to an existing one unless you are logged in. Other benefits of registering an account are subscribing to topics and forums, creating a blog, and having no ads shown anywhere on the site.


Click here to Register a free account now! or read our Welcome Guide to learn how to use this site.

Photo

FBI Warning .. now locked computer says required device inaccessible


  • This topic is locked This topic is locked
94 replies to this topic

#1 Mrs Beach

Mrs Beach

  • Members
  • 104 posts
  • OFFLINE
  •  
  • Gender:Female
  • Location:South Carolina
  • Local time:11:14 AM

Posted 20 March 2013 - 11:35 AM

I have a Fujitsu lifebook T series running Windows 7. At first I got a virus that said my computer was locked by the FBI and it told me to go to Walmart/Walgreens and buy something that would help me clear this off my computer. I tried to do a virus scan but windows failed to start. Windows boot manager pops up and says "Insert windows installation disc and restart". Is this protocol and if so can I use a friends Windows start up disc as I have lost mine. Or.. any other ideas? Please help. Also .. it will NOT start in safe mode via pressing the f8 key at start up.


Edited by hamluis, 20 March 2013 - 12:47 PM.
Moved from Win 7 to Am I Infected - Hamluis.


BC AdBot (Login to Remove)

 


#2 Animal

Animal

    Bleepin' Animinion


  • Site Admin
  • 34,753 posts
  • OFFLINE
  •  
  • Gender:Male
  • Location:Where You Least Expect Me To Be
  • Local time:09:14 AM

Posted 23 March 2013 - 03:48 PM

Hello,

Thank you for your patience.

I will post a staff topic about you not being able to boot your machine. Someone should respond to you shortly.

The Internet is so big, so powerful and pointless that for some people it is a complete substitute for life.
Andrew Brown (1938-1994)


A learning experience is one of those things that say, "You know that thing you just did? Don't do that." Douglas Adams (1952-2001)


"Imagination is more important than knowledge. Knowledge is limited. Imagination circles the world." Albert Einstein (1879-1955)


Follow BleepingComputer on: Facebook | Twitter | Google+

#3 Elise

Elise

    Bleepin' Blonde


  • Malware Study Hall Admin
  • 60,929 posts
  • OFFLINE
  •  
  • Gender:Female
  • Location:Romania
  • Local time:07:14 PM

Posted 23 March 2013 - 04:45 PM

If you have a friend with the same version of Windows as you have, then you can use their startup disk. Please let me know if that works.


regards, Elise


"Now faith is the substance of things hoped for, the evidence of things not seen."

 

Follow BleepingComputer on: Facebook | Twitter | Google+ | lockerdome

 

Malware analyst @ Emsisoft


#4 Mrs Beach

Mrs Beach
  • Topic Starter

  • Members
  • 104 posts
  • OFFLINE
  •  
  • Gender:Female
  • Location:South Carolina
  • Local time:11:14 AM

Posted 23 March 2013 - 08:05 PM

I do have a windows 7 system repair disc from another computer .. please instruct me as to how I do this .. then after that what will happen with this virus? One more thing the repair disc is from a 64 bit and not sure how many bits are on this infected one .. does that matter?


Edited by Mrs Beach, 23 March 2013 - 08:11 PM.


#5 Elise

Elise

    Bleepin' Blonde


  • Malware Study Hall Admin
  • 60,929 posts
  • OFFLINE
  •  
  • Gender:Female
  • Location:Romania
  • Local time:07:14 PM

Posted 24 March 2013 - 07:47 AM

Yes, that matters, however you can try it. If the disks don't match you'll see a note that this disk is not compatible or something similar.

Once you boot from the CD, you should see the option to do a Startup Repair. A tutorial with detailed instructions can be found here: http://www.bleepingcomputer.com/tutorials/start-the-windows-7-recovery-environment/

regards, Elise


"Now faith is the substance of things hoped for, the evidence of things not seen."

 

Follow BleepingComputer on: Facebook | Twitter | Google+ | lockerdome

 

Malware analyst @ Emsisoft


#6 Mrs Beach

Mrs Beach
  • Topic Starter

  • Members
  • 104 posts
  • OFFLINE
  •  
  • Gender:Female
  • Location:South Carolina
  • Local time:11:14 AM

Posted 24 March 2013 - 09:46 AM

Ok well I learned that the infected computer is a 32 bit .. it wouldnt recognize the repair disc.. but now I have it in safe mode, however, instead of a DOS mode or windows screen in safe mode I have a pop up that tells me to select an option .. Toshiba Recovery Wizard or System Recovery options?.. (I already have the emsisoft copied to a cd but cannot get to dos to follow instructions in virus removal)..  What do I do?


Edited by Mrs Beach, 24 March 2013 - 10:08 AM.


#7 Elise

Elise

    Bleepin' Blonde


  • Malware Study Hall Admin
  • 60,929 posts
  • OFFLINE
  •  
  • Gender:Female
  • Location:Romania
  • Local time:07:14 PM

Posted 24 March 2013 - 10:30 AM

Please select the system recovery options.

I think you'll see the startup repair option there as well.


regards, Elise


"Now faith is the substance of things hoped for, the evidence of things not seen."

 

Follow BleepingComputer on: Facebook | Twitter | Google+ | lockerdome

 

Malware analyst @ Emsisoft


#8 Mrs Beach

Mrs Beach
  • Topic Starter

  • Members
  • 104 posts
  • OFFLINE
  •  
  • Gender:Female
  • Location:South Carolina
  • Local time:11:14 AM

Posted 24 March 2013 - 10:43 AM

ok .. "english", "us" .. I hit next .. now it says option 1... Use recovery tools or option 2 ...Restore computer using a system image that you created earlier .. the operating system shows "windows 7" however, Partition size shows "0 MB" and location shows " (unknown) Location ..  I have the option to "load drivers" or "next".. what do I do now?


Edited by Mrs Beach, 24 March 2013 - 10:47 AM.


#9 Elise

Elise

    Bleepin' Blonde


  • Malware Study Hall Admin
  • 60,929 posts
  • OFFLINE
  •  
  • Gender:Female
  • Location:Romania
  • Local time:07:14 PM

Posted 24 March 2013 - 04:52 PM

What do you get when you click Use Recovery Tools?


regards, Elise


"Now faith is the substance of things hoped for, the evidence of things not seen."

 

Follow BleepingComputer on: Facebook | Twitter | Google+ | lockerdome

 

Malware analyst @ Emsisoft


#10 Mrs Beach

Mrs Beach
  • Topic Starter

  • Members
  • 104 posts
  • OFFLINE
  •  
  • Gender:Female
  • Location:South Carolina
  • Local time:11:14 AM

Posted 24 March 2013 - 04:58 PM

System recovery options .. choose a recovery tool .. Operating system: Windows 7 on (Unknown) Local Disk ......start up repair, system restore, system image recovery, windows memory diagnostic, command prompt, Toshiba recovery wizard


Edited by Mrs Beach, 24 March 2013 - 09:59 PM.


#11 Elise

Elise

    Bleepin' Blonde


  • Malware Study Hall Admin
  • 60,929 posts
  • OFFLINE
  •  
  • Gender:Female
  • Location:Romania
  • Local time:07:14 PM

Posted 25 March 2013 - 03:29 AM

Please select Startup Repair. See if it completes (if it gives an error, please copy that here) and try to start normally.

regards, Elise


"Now faith is the substance of things hoped for, the evidence of things not seen."

 

Follow BleepingComputer on: Facebook | Twitter | Google+ | lockerdome

 

Malware analyst @ Emsisoft


#12 Mrs Beach

Mrs Beach
  • Topic Starter

  • Members
  • 104 posts
  • OFFLINE
  •  
  • Gender:Female
  • Location:South Carolina
  • Local time:11:14 AM

Posted 25 March 2013 - 08:15 AM

That did not work .. it went right back to the Windows Boot Manager. It will not go into safe mode without that system repair disk that is for a 64 bit? .. kinda weird but its the only way to get it back into safe mode


Edited by Mrs Beach, 25 March 2013 - 08:25 AM.


#13 Elise

Elise

    Bleepin' Blonde


  • Malware Study Hall Admin
  • 60,929 posts
  • OFFLINE
  •  
  • Gender:Female
  • Location:Romania
  • Local time:07:14 PM

Posted 25 March 2013 - 08:19 AM

Please start your computer and tap F10 until the "edit boot menu" screen comes up. Please let me know what is listed there between the brackets ([..... ]).


regards, Elise


"Now faith is the substance of things hoped for, the evidence of things not seen."

 

Follow BleepingComputer on: Facebook | Twitter | Google+ | lockerdome

 

Malware analyst @ Emsisoft


#14 Mrs Beach

Mrs Beach
  • Topic Starter

  • Members
  • 104 posts
  • OFFLINE
  •  
  • Gender:Female
  • Location:South Carolina
  • Local time:11:14 AM

Posted 25 March 2013 - 10:04 AM

Just keeps coming back to Windows Boot manager .. let me tell you exactly what it says .. "Windows failed to start. A recent hardware or software change might be the cause. To fix the problem:

1. Insert your windows installation disc and restart your computer.

2. Choose your language settings, and then click next.

3. Click "repair your computer."

 

If you do not have this disc, contact your systems administrator or computer manufacturer for assistance.

 

Status: 0xc000000e

 

Info: The boot selection failed because a required device is inaccessible

 

I do not have a start up disc that is compatible to the infected computer. Do I need one?  Im sure if I contact the manufacturer they will charge for it?


Edited by Mrs Beach, 25 March 2013 - 10:07 AM.


#15 Elise

Elise

    Bleepin' Blonde


  • Malware Study Hall Admin
  • 60,929 posts
  • OFFLINE
  •  
  • Gender:Female
  • Location:Romania
  • Local time:07:14 PM

Posted 25 March 2013 - 10:42 AM

Okay, in that case lets try it a bit differently.

Try this please. You will need a USB drive.

Download GETxPUD.exe to the desktop of your clean computer
  • Run GETxPUD.exe
  • A new folder will appear on the desktop.
  • Open the GETxPUD folder and click on the get&burn.bat
  • The program will download xpud_0.9.2.iso, and upon finished will open BurnCDCC ready to burn the image.
  • Click on Start and follow the prompts to burn the image to a CD.
  • Remove the USB & CD and insert it in the sick computer
  • Boot the Sick computer with the CD you just burned
  • The computer must be set to boot from the CD
  • Gently tap F12 and choose to boot from the CD
  • Follow the prompts
  • A Welcome to xPUD screen will appear
  • Press File
  • Expand mnt
  • sda1,2...usually corresponds to your HDD
  • sdb1 is likely your USB
  • Click on the folder that represents your USB drive (sdb1 ?)
  • Press Tool at the top
  • Choose Open Terminal
  • Type the following and press enter:

    dd if=/dev/sda of=mbr.bin bs=512 count=1
  • Press Enter
  • After it has finished a file will be located on your USB drive named mbr.bin
  • Remove the USB drive and insert it back in your working computer and navigate to mbr.bin, zip it up and attach it to your next reply.
  • This will allow me to have a look at the MasterBootRecord of your drive and see if it is infected.

regards, Elise


"Now faith is the substance of things hoped for, the evidence of things not seen."

 

Follow BleepingComputer on: Facebook | Twitter | Google+ | lockerdome

 

Malware analyst @ Emsisoft





0 user(s) are reading this topic

0 members, 0 guests, 0 anonymous users