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Can't connect wireless or update windows 7 ultimate


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4 replies to this topic

#1 raiden1701

raiden1701

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Posted 20 March 2013 - 01:06 AM

I'm a local tech guy, just work from home and get a few customers a month. I have a problem that I can't figure out. First I can't update windows because it says the service isn't running. And I can't get the wireless to connect to anything, it tries using any connection then says 'the connection was unsuccessful'. I've looked around the internet and did lots of different suggestions, like reset winsock and related internet fixing stuff. I finally came to maybe the source. It is a service called "network location awareness", I can't start it at all and it seems to be important. What I don't understand is why wireless and windows updates are both not working. Wired works perfectly.

I've done all forms of virus checks from every website's forums and usually the virus part of my work is what I'm best at.

Forgive me for my lack of proper lingo, I just fix them

Dell Studio laptop (I couldn't find any model number on it), running Windows 7 Ultimate 64-bit

Let me know of anything else you need from me to help



BC AdBot (Login to Remove)

 


#2 noknojon

noknojon

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Posted 20 March 2013 - 01:27 AM

Hi -

 

Please download MiniToolBox, Save it to your desktop
Close any Firefox browsers you may have open
Double click the icon to launch the program
Make sure the following options are checked:
  • Flush DNS

  • Report IE Proxy Settings

  • Reset IE Proxy Settings

  • Report FF Proxy Settings

  • Reset FF Proxy Settings

  • List content of Hosts

  • List IP configuration

  • List Winsock Entries

  • List last 10 Event Viewer log

  • List Installed Programs

  • List Devices (Problem only)

  • List Users, Partitions and Memory size.
    Click Go and once the scan is completed a Result.txt Notepad document will open on your desktop
    Please copy and paste the contents in your reply

--------------------------------------------------------------------------------------------------------

Please post a snapshot with Speccy as this may give us a bit more to look at -
Publish a Snapshot using Speccy << Follow these directions -

Thank You -
 



#3 raiden1701

raiden1701
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  • Local time:09:23 AM

Posted 20 March 2013 - 03:10 AM

http://speccy.piriform.com/results/1C4WGW6Lz7jNGLS1XC2csKO

 

 

 

MiniToolBox by Farbar  Version:05-03-2013
Ran by Owner (administrator) on 20-03-2013 at 00:53:59
Running from "C:\Users\Owner.Owner-PC\Desktop"
Windows 7 Ultimate Service Pack 1 (X64)
Boot Mode: Normal
***************************************************************************

========================= Flush DNS: ===================================

Windows IP Configuration

Successfully flushed the DNS Resolver Cache.

========================= IE Proxy Settings: ==============================

Proxy is not enabled.
No Proxy Server is set.

"Reset IE Proxy Settings": IE Proxy Settings were reset.

========================= FF Proxy Settings: ==============================


"Reset FF Proxy Settings": Firefox Proxy settings were reset.

========================= Hosts content: =================================



========================= IP Configuration: ================================

Realtek PCIe GBE Family Controller = Local Area Connection (Connected)
Intel® WiFi Link 5100 AGN = Wireless Network Connection (Connected)


# ----------------------------------
# IPv4 Configuration
# ----------------------------------
pushd interface ipv4

reset


popd
# End of IPv4 configuration



Windows IP Configuration

   Host Name . . . . . . . . . . . . : Owner-PC
   Primary Dns Suffix  . . . . . . . :
   Node Type . . . . . . . . . . . . : Hybrid
   IP Routing Enabled. . . . . . . . : No
   WINS Proxy Enabled. . . . . . . . : No

Wireless LAN adapter Wireless Network Connection:

   Connection-specific DNS Suffix  . :
   Description . . . . . . . . . . . : Intel® WiFi Link 5100 AGN
   Physical Address. . . . . . . . . : 00-24-D6-4E-C1-0E
   DHCP Enabled. . . . . . . . . . . : Yes
   Autoconfiguration Enabled . . . . : Yes
   Link-local IPv6 Address . . . . . : fe80::41a0:1856:470c:ac27%12(Preferred)
   IPv4 Address. . . . . . . . . . . : 192.168.1.74(Preferred)
   Subnet Mask . . . . . . . . . . . : 255.255.255.0
   Lease Obtained. . . . . . . . . . : Wednesday, March 20, 2013 12:48:58 AM
   Lease Expires . . . . . . . . . . : Thursday, March 21, 2013 12:48:57 AM
   Default Gateway . . . . . . . . . : 192.168.1.254
   DHCP Server . . . . . . . . . . . : 192.168.1.254
   DHCPv6 IAID . . . . . . . . . . . : 218113238
   DHCPv6 Client DUID. . . . . . . . : 00-01-00-01-17-EF-1A-DD-00-26-B9-97-4C-64
   DNS Servers . . . . . . . . . . . : 192.168.1.254
                                       75.153.176.9
   NetBIOS over Tcpip. . . . . . . . : Enabled

Ethernet adapter Local Area Connection:

   Connection-specific DNS Suffix  . :
   Description . . . . . . . . . . . : Realtek PCIe GBE Family Controller
   Physical Address. . . . . . . . . : 00-26-B9-97-4C-64
   DHCP Enabled. . . . . . . . . . . : Yes
   Autoconfiguration Enabled . . . . : Yes
   Link-local IPv6 Address . . . . . : fe80::50:6586:199:3b9b%11(Preferred)
   IPv4 Address. . . . . . . . . . . : 192.168.1.75(Preferred)
   Subnet Mask . . . . . . . . . . . : 255.255.255.0
   Lease Obtained. . . . . . . . . . : Wednesday, March 20, 2013 12:48:58 AM
   Lease Expires . . . . . . . . . . : Thursday, March 21, 2013 12:48:57 AM
   Default Gateway . . . . . . . . . : 192.168.1.254
   DHCP Server . . . . . . . . . . . : 192.168.1.254
   DHCPv6 IAID . . . . . . . . . . . : 234890937
   DHCPv6 Client DUID. . . . . . . . : 00-01-00-01-17-EF-1A-DD-00-26-B9-97-4C-64
   DNS Servers . . . . . . . . . . . : 192.168.1.254
                                       75.153.176.9
   NetBIOS over Tcpip. . . . . . . . : Enabled

Tunnel adapter isatap.{AC3F178C-4720-4B34-B2BA-6F9F1CA5FC8E}:

   Media State . . . . . . . . . . . : Media disconnected
   Connection-specific DNS Suffix  . :
   Description . . . . . . . . . . . : Microsoft ISATAP Adapter
   Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
   DHCP Enabled. . . . . . . . . . . : No
   Autoconfiguration Enabled . . . . : Yes

Tunnel adapter Teredo Tunneling Pseudo-Interface:

   Media State . . . . . . . . . . . : Media disconnected
   Connection-specific DNS Suffix  . :
   Description . . . . . . . . . . . : Teredo Tunneling Pseudo-Interface
   Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
   DHCP Enabled. . . . . . . . . . . : No
   Autoconfiguration Enabled . . . . : Yes

Tunnel adapter isatap.{68DF1770-CAEA-411F-8ED4-68773EF62F45}:

   Media State . . . . . . . . . . . : Media disconnected
   Connection-specific DNS Suffix  . :
   Description . . . . . . . . . . . : Microsoft ISATAP Adapter #2
   Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
   DHCP Enabled. . . . . . . . . . . : No
   Autoconfiguration Enabled . . . . : Yes
DNS request timed out.
    timeout was 2 seconds.
Server:  UnKnown
Address:  192.168.1.254

Name:    google.com
Addresses:  2607:f8b0:400a:800::1006
      173.194.33.41
      173.194.33.32
      173.194.33.35
      173.194.33.37
      173.194.33.39
      173.194.33.36
      173.194.33.33
      173.194.33.46
      173.194.33.38
      173.194.33.34
      173.194.33.40


Pinging google.com [173.194.33.38] with 32 bytes of data:
Reply from 173.194.33.38: bytes=32 time=50ms TTL=57
Reply from 173.194.33.38: bytes=32 time=50ms TTL=57

Ping statistics for 173.194.33.38:
    Packets: Sent = 2, Received = 2, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
    Minimum = 50ms, Maximum = 50ms, Average = 50ms
DNS request timed out.
    timeout was 2 seconds.
Server:  UnKnown
Address:  192.168.1.254

Name:    yahoo.com
Addresses:  98.138.253.109
      98.139.183.24
      206.190.36.45


Pinging yahoo.com [206.190.36.45] with 32 bytes of data:
Reply from 206.190.36.45: bytes=32 time=69ms TTL=54
Reply from 206.190.36.45: bytes=32 time=59ms TTL=54

Ping statistics for 206.190.36.45:
    Packets: Sent = 2, Received = 2, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
    Minimum = 59ms, Maximum = 69ms, Average = 64ms

Pinging 127.0.0.1 with 32 bytes of data:
Reply from 127.0.0.1: bytes=32 time<1ms TTL=128
Reply from 127.0.0.1: bytes=32 time<1ms TTL=128

Ping statistics for 127.0.0.1:
    Packets: Sent = 2, Received = 2, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
    Minimum = 0ms, Maximum = 0ms, Average = 0ms
===========================================================================
Interface List
 12...00 24 d6 4e c1 0e ......Intel® WiFi Link 5100 AGN
 11...00 26 b9 97 4c 64 ......Realtek PCIe GBE Family Controller
  1...........................Software Loopback Interface 1
 23...00 00 00 00 00 00 00 e0 Microsoft ISATAP Adapter
 13...00 00 00 00 00 00 00 e0 Teredo Tunneling Pseudo-Interface
 14...00 00 00 00 00 00 00 e0 Microsoft ISATAP Adapter #2
===========================================================================

IPv4 Route Table
===========================================================================
Active Routes:
Network Destination        Netmask          Gateway       Interface  Metric
          0.0.0.0          0.0.0.0    192.168.1.254     192.168.1.75     10
          0.0.0.0          0.0.0.0    192.168.1.254     192.168.1.74     25
        127.0.0.0        255.0.0.0         On-link         127.0.0.1    306
        127.0.0.1  255.255.255.255         On-link         127.0.0.1    306
  127.255.255.255  255.255.255.255         On-link         127.0.0.1    306
      192.168.1.0    255.255.255.0         On-link      192.168.1.75    266
      192.168.1.0    255.255.255.0         On-link      192.168.1.74    281
     192.168.1.74  255.255.255.255         On-link      192.168.1.74    281
     192.168.1.75  255.255.255.255         On-link      192.168.1.75    266
    192.168.1.255  255.255.255.255         On-link      192.168.1.75    266
    192.168.1.255  255.255.255.255         On-link      192.168.1.74    281
        224.0.0.0        240.0.0.0         On-link         127.0.0.1    306
        224.0.0.0        240.0.0.0         On-link      192.168.1.75    266
        224.0.0.0        240.0.0.0         On-link      192.168.1.74    281
  255.255.255.255  255.255.255.255         On-link         127.0.0.1    306
  255.255.255.255  255.255.255.255         On-link      192.168.1.75    266
  255.255.255.255  255.255.255.255         On-link      192.168.1.74    281
===========================================================================
Persistent Routes:
  None

IPv6 Route Table
===========================================================================
Active Routes:
 If Metric Network Destination      Gateway
  1    306 ::1/128                  On-link
 11    266 fe80::/64                On-link
 12    281 fe80::/64                On-link
 11    266 fe80::50:6586:199:3b9b/128
                                    On-link
 12    281 fe80::41a0:1856:470c:ac27/128
                                    On-link
  1    306 ff00::/8                 On-link
 11    266 ff00::/8                 On-link
 12    281 ff00::/8                 On-link
===========================================================================
Persistent Routes:
  None
========================= Winsock entries =====================================

Catalog5 01 C:\Windows\SysWOW64\NLAapi.dll [52224] (Microsoft Corporation)
Catalog5 02 C:\Windows\SysWOW64\napinsp.dll [52224] (Microsoft Corporation)
Catalog5 03 C:\Windows\SysWOW64\pnrpnsp.dll [65024] (Microsoft Corporation)
Catalog5 04 C:\Windows\SysWOW64\pnrpnsp.dll [65024] (Microsoft Corporation)
Catalog5 05 C:\Windows\SysWOW64\mswsock.dll [232448] (Microsoft Corporation)
Catalog5 06 C:\Windows\SysWOW64\winrnr.dll [20992] (Microsoft Corporation)
Catalog9 01 C:\Windows\SysWOW64\mswsock.dll [232448] (Microsoft Corporation)
Catalog9 02 C:\Windows\SysWOW64\mswsock.dll [232448] (Microsoft Corporation)
Catalog9 03 C:\Windows\SysWOW64\mswsock.dll [232448] (Microsoft Corporation)
Catalog9 04 C:\Windows\SysWOW64\mswsock.dll [232448] (Microsoft Corporation)
Catalog9 05 C:\Windows\SysWOW64\mswsock.dll [232448] (Microsoft Corporation)
Catalog9 06 C:\Windows\SysWOW64\mswsock.dll [232448] (Microsoft Corporation)
Catalog9 07 C:\Windows\SysWOW64\mswsock.dll [232448] (Microsoft Corporation)
Catalog9 08 C:\Windows\SysWOW64\mswsock.dll [232448] (Microsoft Corporation)
Catalog9 09 C:\Windows\SysWOW64\mswsock.dll [232448] (Microsoft Corporation)
Catalog9 10 C:\Windows\SysWOW64\mswsock.dll [232448] (Microsoft Corporation)
x64-Catalog5 01 C:\Windows\System32\NLAapi.dll [70656] (Microsoft Corporation)
x64-Catalog5 02 C:\Windows\System32\napinsp.dll [68096] (Microsoft Corporation)
x64-Catalog5 03 C:\Windows\System32\pnrpnsp.dll [86016] (Microsoft Corporation)
x64-Catalog5 04 C:\Windows\System32\pnrpnsp.dll [86016] (Microsoft Corporation)
x64-Catalog5 05 C:\Windows\System32\mswsock.dll [326144] (Microsoft Corporation)
x64-Catalog5 06 C:\Windows\System32\winrnr.dll [28672] (Microsoft Corporation)
x64-Catalog9 01 C:\Windows\System32\mswsock.dll [326144] (Microsoft Corporation)
x64-Catalog9 02 C:\Windows\System32\mswsock.dll [326144] (Microsoft Corporation)
x64-Catalog9 03 C:\Windows\System32\mswsock.dll [326144] (Microsoft Corporation)
x64-Catalog9 04 C:\Windows\System32\mswsock.dll [326144] (Microsoft Corporation)
x64-Catalog9 05 C:\Windows\System32\mswsock.dll [326144] (Microsoft Corporation)
x64-Catalog9 06 C:\Windows\System32\mswsock.dll [326144] (Microsoft Corporation)
x64-Catalog9 07 C:\Windows\System32\mswsock.dll [326144] (Microsoft Corporation)
x64-Catalog9 08 C:\Windows\System32\mswsock.dll [326144] (Microsoft Corporation)
x64-Catalog9 09 C:\Windows\System32\mswsock.dll [326144] (Microsoft Corporation)
x64-Catalog9 10 C:\Windows\System32\mswsock.dll [326144] (Microsoft Corporation)

========================= Event log errors: ===============================

Application errors:
==================
Error: (03/20/2013 00:53:59 AM) (Source: Windows Search Service) (User: )
Description: The protocol handler File cannot be loaded. Error description: The specified module could not be found.  (HRESULT : 0x8007007e).

Error: (03/20/2013 00:51:31 AM) (Source: Windows Search Service) (User: )
Description: The protocol handler File cannot be loaded. Error description: The specified module could not be found.  (HRESULT : 0x8007007e).

Error: (03/20/2013 00:48:52 AM) (Source: Windows Search Service) (User: )
Description: The protocol handler File cannot be loaded. Error description: The specified module could not be found.  (HRESULT : 0x8007007e).

Error: (03/19/2013 00:14:00 AM) (Source: WinMgmt) (User: )
Description: //./root/CIMV2SELECT * FROM __InstanceModificationEvent WITHIN 60 WHERE TargetInstance ISA "Win32_Processor" AND TargetInstance.LoadPercentage > 990x80041003

Error: (03/19/2013 00:11:39 AM) (Source: Windows Search Service) (User: )
Description: The protocol handler File cannot be loaded. Error description: The specified module could not be found.  (HRESULT : 0x8007007e).

Error: (03/19/2013 00:08:55 AM) (Source: WinMgmt) (User: )
Description: //./root/CIMV2SELECT * FROM __InstanceModificationEvent WITHIN 60 WHERE TargetInstance ISA "Win32_Processor" AND TargetInstance.LoadPercentage > 990x80041003

Error: (03/19/2013 00:06:32 AM) (Source: Windows Search Service) (User: )
Description: The protocol handler File cannot be loaded. Error description: The specified module could not be found.  (HRESULT : 0x8007007e).

Error: (03/18/2013 11:53:21 PM) (Source: Windows Search Service) (User: )
Description: The protocol handler File cannot be loaded. Error description: The specified module could not be found.  (HRESULT : 0x8007007e).

Error: (03/18/2013 11:49:00 PM) (Source: Windows Search Service) (User: )
Description: The protocol handler File cannot be loaded. Error description: The specified module could not be found.  (HRESULT : 0x8007007e).

Error: (03/18/2013 11:46:01 PM) (Source: Windows Search Service) (User: )
Description: The protocol handler File cannot be loaded. Error description: The specified module could not be found.  (HRESULT : 0x8007007e).


System errors:
=============
Error: (03/20/2013 00:52:02 AM) (Source: Service Control Manager) (User: )
Description: The Network List Service service depends on the Network Location Awareness service which failed to start because of the following error:
%%126

Error: (03/20/2013 00:52:02 AM) (Source: Service Control Manager) (User: )
Description: The Network Location Awareness service terminated with the following error:
%%126

Error: (03/20/2013 00:51:46 AM) (Source: Service Control Manager) (User: )
Description: The Network List Service service depends on the Network Location Awareness service which failed to start because of the following error:
%%126

Error: (03/20/2013 00:51:46 AM) (Source: Service Control Manager) (User: )
Description: The Network Location Awareness service terminated with the following error:
%%126

Error: (03/20/2013 00:51:43 AM) (Source: Service Control Manager) (User: )
Description: The Network List Service service depends on the Network Location Awareness service which failed to start because of the following error:
%%126

Error: (03/20/2013 00:51:43 AM) (Source: Service Control Manager) (User: )
Description: The Network Location Awareness service terminated with the following error:
%%126

Error: (03/20/2013 00:51:40 AM) (Source: Service Control Manager) (User: )
Description: The Network List Service service depends on the Network Location Awareness service which failed to start because of the following error:
%%126

Error: (03/20/2013 00:51:40 AM) (Source: Service Control Manager) (User: )
Description: The Network Location Awareness service terminated with the following error:
%%126

Error: (03/20/2013 00:51:37 AM) (Source: Service Control Manager) (User: )
Description: The Network List Service service depends on the Network Location Awareness service which failed to start because of the following error:
%%126

Error: (03/20/2013 00:51:37 AM) (Source: Service Control Manager) (User: )
Description: The Network Location Awareness service terminated with the following error:
%%126


Microsoft Office Sessions:
=========================
Error: (03/20/2013 00:53:59 AM) (Source: Windows Search Service)(User: )
Description: FileThe specified module could not be found.  (HRESULT : 0x8007007e)

Error: (03/20/2013 00:51:31 AM) (Source: Windows Search Service)(User: )
Description: FileThe specified module could not be found.  (HRESULT : 0x8007007e)

Error: (03/20/2013 00:48:52 AM) (Source: Windows Search Service)(User: )
Description: FileThe specified module could not be found.  (HRESULT : 0x8007007e)

Error: (03/19/2013 00:14:00 AM) (Source: WinMgmt)(User: )
Description: //./root/CIMV2SELECT * FROM __InstanceModificationEvent WITHIN 60 WHERE TargetInstance ISA "Win32_Processor" AND TargetInstance.LoadPercentage > 990x80041003

Error: (03/19/2013 00:11:39 AM) (Source: Windows Search Service)(User: )
Description: FileThe specified module could not be found.  (HRESULT : 0x8007007e)

Error: (03/19/2013 00:08:55 AM) (Source: WinMgmt)(User: )
Description: //./root/CIMV2SELECT * FROM __InstanceModificationEvent WITHIN 60 WHERE TargetInstance ISA "Win32_Processor" AND TargetInstance.LoadPercentage > 990x80041003

Error: (03/19/2013 00:06:32 AM) (Source: Windows Search Service)(User: )
Description: FileThe specified module could not be found.  (HRESULT : 0x8007007e)

Error: (03/18/2013 11:53:21 PM) (Source: Windows Search Service)(User: )
Description: FileThe specified module could not be found.  (HRESULT : 0x8007007e)

Error: (03/18/2013 11:49:00 PM) (Source: Windows Search Service)(User: )
Description: FileThe specified module could not be found.  (HRESULT : 0x8007007e)

Error: (03/18/2013 11:46:01 PM) (Source: Windows Search Service)(User: )
Description: FileThe specified module could not be found.  (HRESULT : 0x8007007e)


=========================== Installed Programs ============================

7-Zip 9.20 (x64 edition) (Version: 9.20.00.0)
Adobe Flash Player 11 ActiveX (Version: 11.6.602.180)
Adobe Flash Player 11 Plugin (Version: 11.6.602.180)
Adobe Reader XI (11.0.02) (Version: 11.0.02)
Adobe Shockwave Player 12.0 (Version: 12.0.0.112)
Apple Application Support (Version: 2.3)
Apple Software Update (Version: 2.1.3.127)
CCleaner (Version: 3.21)
Definition Update for Microsoft Office 2010 (KB982726) 32-Bit Edition
Facebook Video Calling 1.2.0.159 (Version: 1.2.159)
Intel® Rapid Storage Technology (Version: 10.5.0.1029)
Java 7 Update 7 (Version: 7.0.70)
Java Auto Updater (Version: 2.1.9.0)
Malwarebytes Anti-Malware version 1.70.0.1100 (Version: 1.70.0.1100)
Microsoft .NET Framework 4 Client Profile (Version: 4.0.30319)
Microsoft Office 2010 Service Pack 1 (SP1)
Microsoft Office Access MUI (English) 2010 (Version: 14.0.6029.1000)
Microsoft Office Access Setup Metadata MUI (English) 2010 (Version: 14.0.6029.1000)
Microsoft Office Excel MUI (English) 2010 (Version: 14.0.6029.1000)
Microsoft Office Groove MUI (English) 2010 (Version: 14.0.6029.1000)
Microsoft Office InfoPath MUI (English) 2010 (Version: 14.0.6029.1000)
Microsoft Office Office 64-bit Components 2010 (Version: 14.0.6029.1000)
Microsoft Office OneNote MUI (English) 2010 (Version: 14.0.6029.1000)
Microsoft Office Outlook MUI (English) 2010 (Version: 14.0.6029.1000)
Microsoft Office PowerPoint MUI (English) 2010 (Version: 14.0.6029.1000)
Microsoft Office Professional Plus 2010 (Version: 14.0.6029.1000)
Microsoft Office Proof (English) 2010 (Version: 14.0.6029.1000)
Microsoft Office Proof (French) 2010 (Version: 14.0.6029.1000)
Microsoft Office Proof (Spanish) 2010 (Version: 14.0.6029.1000)
Microsoft Office Proofing (English) 2010 (Version: 14.0.6029.1000)
Microsoft Office Publisher MUI (English) 2010 (Version: 14.0.6029.1000)
Microsoft Office Shared 64-bit MUI (English) 2010 (Version: 14.0.6029.1000)
Microsoft Office Shared 64-bit Setup Metadata MUI (English) 2010 (Version: 14.0.6029.1000)
Microsoft Office Shared MUI (English) 2010 (Version: 14.0.6029.1000)
Microsoft Office Shared Setup Metadata MUI (English) 2010 (Version: 14.0.6029.1000)
Microsoft Office Word MUI (English) 2010 (Version: 14.0.6029.1000)
Microsoft Security Client (Version: 4.1.0522.0)
Microsoft Security Essentials (Version: 4.1.522.0)
Microsoft Silverlight (Version: 5.1.20125.0)
Mozilla Firefox 19.0.2 (x86 en-US) (Version: 19.0.2)
Mozilla Maintenance Service (Version: 19.0.2)
MSXML 4.0 SP2 (KB954430) (Version: 4.20.9870.0)
MSXML 4.0 SP2 (KB973688) (Version: 4.20.9876.0)
Nero 8 Essentials (Version: 8.10.135)
neroxml (Version: 1.0.0)
QuickTime (Version: 7.73.80.64)
Revo Uninstaller 1.94 (Version: 1.94)
Skype Click to Call (Version: 6.6.11664)
Skype™ 6.0 (Version: 6.0.126)
SumatraPDF (Version: 2.1.1)
swMSM (Version: 12.0.0.1)
Synaptics Pointing Device Driver (Version: 15.0.3.0)
Update for Microsoft .NET Framework 4 Client Profile (KB2468871) (Version: 1)
Update for Microsoft .NET Framework 4 Client Profile (KB2533523) (Version: 1)
Update for Microsoft .NET Framework 4 Client Profile (KB2600217) (Version: 1)
Update for Microsoft Office 2010 (KB2553065)
Update for Microsoft Office 2010 (KB2553092)
Update for Microsoft Office 2010 (KB2553181) 32-Bit Edition
Update for Microsoft Office 2010 (KB2553267) 32-Bit Edition
Update for Microsoft Office 2010 (KB2553310) 32-Bit Edition
Update for Microsoft Office 2010 (KB2553378) 32-Bit Edition
Update for Microsoft Office 2010 (KB2566458)
Update for Microsoft Office 2010 (KB2596964) 32-Bit Edition
Update for Microsoft Office 2010 (KB2598242) 32-Bit Edition
Update for Microsoft Office 2010 (KB2687509) 32-Bit Edition
Update for Microsoft Office 2010 (KB2760631) 32-Bit Edition
Update for Microsoft OneNote 2010 (KB2553290) 32-Bit Edition
Update for Microsoft OneNote 2010 (KB2687277) 32-Bit Edition
Update for Microsoft Outlook 2010 (KB2597090) 32-Bit Edition
Update for Microsoft Outlook 2010 (KB2687623) 32-Bit Edition
Update for Microsoft Outlook Social Connector 2010 (KB2553406) 32-Bit Edition
Update for Microsoft PowerPoint 2010 (KB2598240) 32-Bit Edition
Update for Microsoft SharePoint Workspace 2010 (KB2589371) 32-Bit Edition
VCRedistSetup (Version: 1.0.0)

========================= Devices: ================================

Name:
Description:
Class Guid:
Manufacturer:
Service:
Problem: : The drivers for this device are not installed. (Code 28)
Resolution: To install the drivers for this device, click "Update Driver", which starts the Hardware Update wizard.

Name: Mass Storage Controller
Description: Mass Storage Controller
Class Guid:
Manufacturer:
Service:
Problem: : The drivers for this device are not installed. (Code 28)
Resolution: To install the drivers for this device, click "Update Driver", which starts the Hardware Update wizard.


========================= Memory info: ===================================

Percentage of memory in use: 27%
Total physical RAM: 4090.94 MB
Available physical RAM: 2946.82 MB
Total Pagefile: 8180.06 MB
Available Pagefile: 6980.44 MB
Total Virtual: 4095.88 MB
Available Virtual: 3971.32 MB

========================= Partitions: =====================================

1 Drive c: () (Fixed) (Total:111.69 GB) (Free:79.02 GB) NTFS
2 Drive d: (DEXTER_S5_D2) (CDROM) (Total:7.81 GB) (Free:0 GB) UDF

========================= Users: ========================================

User accounts for \\OWNER-PC

Administrator            Guest                    Owner                    


**** End of log ****
 



#4 noknojon

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Posted 20 March 2013 - 06:20 AM

1. Please start the computer in Safe Mode with Network and check the result. If the issue disappears, please perform a clean boot.
For the detailed steps, please refer to the step 1 and 2 in the KB article 936214 (http://support.microsoft.com/kb/936214).
2. If the issue persists, please check the system file by using the command sfc /scannow
Next -
Run a command prompt as administrator
Start > All Programs > Accessories > Command Prompt (Right-Click and Run as Administrator)
At the command Prompt type : netsh winsock reset
 

If there are still problems, run this recommended repair batch file (as given) since it seemed the best non-M/soft fix I found.

•Please copy and paste the following text in the Code box exactly as written into notepad (not wordpad or any other text editor):

net stop wuauserv
cd %systemroot%\SoftwareDistribution
ren Download Download.old
net start wuauserv
net stop bits
net start bits
net stop cryptsvc
cd %systemroot%\system32
ren catroot2 catroot2old
net start cryptsvc

•Once you've done that click on File and select Save As...
•In the Save dialogue box click on the drop down menu next to Save as type and select All Files
•Name the file UPDATE Fix.bat (the .bat extension is very important)
•Save the file to your desktop and double click it to run it on XP. For Vista / Win7 right click on it and choose Run As Admin
A black box with writing in it will show for a few seconds, and then go. You can then delete the desktop item if you wish.


Please click on this M/soft Fixit Reset the Hosts file back to the default in Windows and hit Run and follow any directions -

I am not exactly sure if the same procedure is used for SSD Hard Drives but > Try a disk check

Programs > Accessories > Right click on Command Prompt (select Run as Admin) > Type chkdsk /r and agree to schedule a check > Reboot -
Let the Disk Check run the full 5 stages (will take over 1 hour), do not stop it or turn off the computer during the check -

 

Also check in Device Manager for any ( ! or ? ) marks showing

 

That should be a start, as I do not think it is infection related, more like hardware or settings -



#5 raiden1701

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Posted 22 March 2013 - 12:34 AM

Hey, thanks for the help, I'm just gonna reinstall windows, my customer is impatient






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